Samsung has finally announced the results of the company's investigation into the Note7 accidents today, and it has come to an interesting conclusion. In addition to its own internal investigation, Samsung brought in safety consulting firms UL, Exponent, and TÜV Rheinland to help determine the root causes.
Samsung and all other firms came to the same conclusion - the problem was with the batteries (not software or the rest of the hardware), and there were two separate issues that caused the incidents. Read More
The unfortunate tale of the Galaxy Note7 has been a long one. Shortly after the release of the Note7, reports of the phone catching fire began to materialize, and before long Samsung started a global recall. Samsung sent affected users a "safe" model with the problem supposedly fixed, and later began selling it on retail channels, only for that to start exploding as well.
Now the Note7 saga is about to come to a close. Samsung has announced it will share its findings during a press conference in Seoul, South Korea on January 23 (10AM KST/8PM EST). Read More
The Galaxy Note7 was a spectacular failure for Samsung that has turned into a customer service nightmare for its carrier partners. People are still using the Note 7 even after a series of OTA updates designed to reduce the phone's charging capacity and finally stop it from charging altogether. Verizon says thousands of people are still using the Note7 on its network, and it's looking to put a stop to it by blocking all outgoing calls. The carrier may also be delivering some bill-shock to holdouts. Read More
The saga of the Galaxy Note7 was one of the most surprising and disastrous events in the tech industry last year. The Note7 received very positive initial reviews, but soon after, several reports of the device catching fire were made public. After acknowledging that the problem was with the Note7, Samsung began recalling all units. Read More
The FAA has officially lifted its requirement on airlines to notify passengers that the Galaxy Note7 is banned while in flight. While the ban itself is still in place, and having a Note7 on a plane could still get you ejected from your flight - you'll just stop hearing about it from someone over a garbled PA system.
The FAA's release cites the current return rate of 96% for Note7s sold in the United States, along with the phone-bricking OTA update, as reason for lifting the announcement requirement. Out of curiosity, I decided to check in on Note7 traffic on Android Police, and in recent weeks it has dropped to near-negligible levels, with a growing number of days seeing effectively zero users accessing the site with Note7s at all. Read More
After a lot of huffing and puffing about consumer safety, it seems Verizon has now decided it will brick your Galaxy Note7 after all. Just not until January 5th. Originally, Verizon had rebuffed a statement issued by Samsung saying it would begin sending out an OTA to prevent Galaxy Note7s from charging on December 19th. It turns out, at least apparently, Verizon was most miffed by the date, not the actual prospect of disabling customer devices. Read More
The Note7 doomsday has arrived. Samsung announced several weeks ago its intention to send out an OTA update that killed the Note7's ability to charge in the US. T-Mobile was the first carrier to schedule the update, and now it's rolling out. Any remaining Note7 devices on Tmo will soon be put out of their misery. Read More
A prudent person doesn't ever joke about bombs in an airport. After today, you might want to extend those warnings to a certain flagship Samsung smartphone. According to a BBC report, a passenger on a Virgin America flight from San Francisco to Boston last week labelled his phone's Wi-Fi hotspot as "Galaxy Note 7." Hijinks, of the not particularly entertaining variety, ensued. Read More
Over two months ago, Samsung stopped production of the Galaxy Note7 permanently. Recalls ensued across the globe, and returns have exceeded 90% of devices sold. Today, if a report from app research firm Apteligent is to be believed, that still means there are more Galaxy Note7s out there in use than there are LG V20s. A lot more. Apteligent's report suggests that there remain well over twice as many Note7s out in the wild as there are LG V20s. The Moto Z just barely comes in above the Note7, too, and according to Apteligent is actually declining in popularity, which is a bit weird. Read More
Samsung's been trying very hard to get all units of the Galaxy Note7 returned to them, but some owners are having trouble letting go of their beloved stylus-equipped phablets. To force owners into giving them back, Samsung will be updating the Note7 to be severely crippled in Canada and literally unusable in the US. Now, Samsung is taking similar measures with UK Note7 units. Read More