Poor AT&T. This is the second year in a row in which Ma Bell has been tossed under the knife with other carriers and came out dead last in terms of customer satisfaction. The survey, taken by Consumer Reports, examines voice, data, text messaging services, and customer care; the biggest hit came from... can you guess?... voice. Phone-based customer care also helped the company to achieve its bottom-tier ranking.
Surprisingly, the top position is held by regional-based carrier Consumer Cellular, a provider that, ironically enough, runs off of AT&T's network and focuses on senior citizens. Read More
Yesterday, a Google representative confirmed that the upcoming Verizon Galaxy Nexus will not support Google Wallet, Google's NFC payment service. The news was disappointing - it is a Google phone after all, but understandable to a degree, since Verizon Wireless is part of the competing Isis consortium, which also partners with AT&T and T-Mobile.
Verizon Wireless, however, today posted a statement and wants everyone to know that it isn't blocking Google Wallet (they actually say "Verizon does not block applications" - orly?). Read More
In a rather unfortunate bit of news regarding Verizon's Galaxy Nexus, a rumor that the device will not have support for Google Wallet has been confirmed.
A Google spokesperson confirmed to Computer World today that the hotly anticipated Nexus device won't support Google's burgeoning NFC-based mobile payment system, but gave no word as to why Verizon decided to forego the service.
Verizon's decision could have something to do, however, with Isis – a consortium comprised of VZW, AT&T and T-Mobile, who have paired with four major credit card companies to form their own NFC-based payment venture. Read More
Good news for everyone waiting for the Galaxy Nexus on Verizon: Galaxy Nexus units have started showing up at Verizon stores. This can mean only one thing - release is imminent. We've been waiting long enough for any details about the GN's US release, so without further ado, the goods:
As you can see, the packaging is about as clean as it gets - a solid white box, suggesting these are just training units. Read More
Amid the turmoil surrounding Carrier IQ, the company's VP of Marketing, Andrew Coward, has come forward in a series of interviews with a few clarifications.
For those not in the loop, the controversy around Carrier IQ is based on developer Trevor Eckhart's findings which indicated that Carrier IQ's software was indeed collecting a vast array of information, and his demonstration showing that said data could be read using a simple command – one that could be executed by any malicious app with access to logcat. Read More
The Motorola lapdock for the original Atrix 4G is being blown out of the AT&T store starting today for $250 off its $300 list price. Yup, just $50 after an instant discount gets you a laptop shell with a 36Wh battery inside.
Plug your Atrix into it, and the dead frame comes alive with a desktop-grade Webtop experience (it's really a custom, though severely cut down, Linux flavor), including desktop Firefox and virtual access to your phone's screen and data while docked. Read More
Yesterday, we caught early wind of two class action lawsuits filed against CarrierIQ, HTC, and Samsung in Chicago and St. Louis. You can now add a whole new class action suit to the pile, except this time it also names AT&T, Sprint, T-Mobile, Motorola, and Apple in addition to the aforementioned three companies.
Led by law firms from Delaware and New Jersey - Sianni & Straite LLP, Eichen Crutchlow Zaslow & McElroy LLP, and Keefe Bartels L.L.C. Read More
Although it wasn't among the select few HTC devices confirmed to be receiving Ice Cream Sandwich, we have reasons to believe that T-Mobile's myTouch 4G will indeed be receiving the update in early 2012, according to an HTC customer support representative. Here's the original message:
First I want to thank you for the amazing job you've done building and maintaining my phone. It's my favorite phone I've ever owned by far. I'm incredibly excited for android 4.0 (Ice cream sandwich) and am really hoping for the update to come to the T-mobile mytouch 4g. I absolutely love the phone and don't want to replace it with another. I'm emailing to request that the T-mobile mytouch 4g be put on the forefront of update candidates. Thank you again.
Looks like Verizon is going with the go big or go home motto pretty heavily these days - it has been attacking plans to expand its LTE network across the country with great earnest, and now it has entered into an agreement with multiple cable companies to purchase 122 Advanced Wireless Service Spectrum licenses for a cool 3.6 Billion smack-a-roos.
The deal, which will have to be cleared by the FCC, will allow VZW to grow its LTE network even further, giving it an even bigger advantage over AT&T. Read More
Our elusive friend the Galaxy Nexus has made yet another appearance at the FCC, gaining approval for GSM 850/1900 and WCDMA II/IV bands, indicating an impending AT&T release.
A tipster has informed us that the GT-I9250T's 'T' suffix may indicate that the phone is not actually headed for the US, but for either Telcel in Mexico, or Telus in Canada. This speculation seems conceivable, given that previous Galaxy models with a T suffix went to one of the two carriers listed above.