For some of us, breaking a smartphone is unimaginable. For others, it's only a matter of time. Either way, it could pay to have your ducks in a row. Samsung has introduced a new device replacement plan, and since no less than 107% of the world's phones were made by the manufacturer, a good number of people could benefit from this. But it won't come cheap.
Samsung's "Protection Plus Mobile Elite" plan costs $99.99 and provides coverage for two years. This price doesn't mean you get a replacement device as soon as yours breaks. Instead, you will have to pay a service fee each time you issue a claim. Read More
Over the last day or so we've been seeing reports that Google is now replacing broken Nexus 5 units under its Google Play warranty program, even if those specific phones were damaged by an accidental fall or water damage. That's a pretty significant shift from the usual warranty coverage on the Play Store and elsewhere, which tends to cover a replacement or repair only if the unit is defective or malfunctioning.
Photo credit: Joshua D.
The story originally broke via Google+ user Joshua D., whose account of his free replacement has amassed more than 200 shares and more than 300 comments on the Android subreddit at the time of writing. Read More
Customized Moto X phones are already a good deal, considering that the standard models are the same price as their retail counterparts, or just a bit more if you want one of those swanky wood backs. But there may be a more practical reason for you to use the Moto Maker service: a bit of free insurance. A Reddit user recently broke the screen on his(?) Verizon Moto X, and after letting Motorola support know, he got a code for a free replacement phone on Moto Maker.
We reached out to Motorola for confirmation of this policy. The representative confirmed: "yes, we do offer a one-time free repair or replacement for broken displays on Moto X's." Motorola's support page doesn't explicitly state that they'll replace a customized Moto X with a broken screen, which normally falls under "physical damage" not covered by hardware warranties, but it does mention the replacement phones. Read More
HTC hasn't built up the best reputation when it comes to supporting its devices, but the company is working to change that. So far it has issued updates to the HTC One relatively quickly, getting KitKat out before Samsung. A few days ago, HTC took to Reddit to announce a new two year commitment to support new North American flagships with Android updates for two years. Now the company has made this promise official, enshrining it as part of its new HTC Advantage.
This offer kicks in whenever a customer picks up a new HTC One, HTC One mini, or HTC One max. Read More
For those unable to wait on the Galaxy Nexus, Samsung's Nexus S can still hold up against the competition in many ways. It may only pack a single-core processor, but it's a Nexus phone, meaning it is still one of Google's flagship Android devices, and will have active development and timely updates for a while yet. If you've been patiently waiting for your shot at a bargain on the Nexus S, now's your chance - Mobile Daily Steals is offering this beauty (unlocked) for just $299.99 with an international warranty, about $60 lower than Amazon's lowest price (without warranty).
For those who may be out of the loop, here are some of the Nexus S's specs:
- 4" 480x800 Super AMOLED display
- 1GHz Hummingbird processor
- 512 RAM
- 16GB on-board storage
- 5MP rear camera, and a VGA front-shooter
- Stock Android 2.3.5
It may not pack the latest-and-greatest technology under the hood, but as far as unlocked Android phones that pack a nice punch, the Nexus S is a great option, and it can be yours for just $299.99, if you act in the next 22 hours. Read More
It appears Verizon has altered the terms of its "Certified Like New Program" ("CLNP") (pray they don't alter them further) to be a lot more demanding regarding the condition of exchanged devices.
Namely, if you send in your destroyed DROID, don't expect to get a shiny new replacement without a serious penalty - all phones sent in on warranty exchange must now meet the following requirements:
CLNR Cosmetics Standards
CLNR Cosmetic Standard Summary:
No blemishes are permitted on front surfaces such as the touch screen, keyboard
No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
No flaws or defects on lens
No dust, dirt, or fibers under lens
Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable
This means even if your Android device suffers from a warrantied defect and fails, you may be out of luck trying to get it exchanged if you haven't kept it in tip-top condition. Read More
As promised earlier this week, Notion Ink CEO Rohan Shravan took time out of his schedule to answer a number of questions from Android Police. What did we ask the creator of the Android world's most anticipated tablet device? A lot of the questions you, our readers, wanted answers to - as well as a few of our own. The interview, in its entirety, below.
Questions From Our Readers
AP: Many have speculated about Notion Ink's production capacity - can you tell us how many Pixel Qi units were sold on pre-order? How many do you expect to be able to produce per month? Read More
Let me direct you all to our most up-to-date post on this issue:
Our Response To Rohan's Blog Posting
Please leave comments there - this thread is getting a little unwieldy.
Update #4: If Notion Ink is planning to unveil Adam at CES, why are they not listed in the CES exhibitors list?
Update #3: Rohan Shravan has posted, in response to many users' concerns, some information on his blog regarding many of Notion Ink's policies, shipping costs, and warranty.
Rohan has also stated that on December 18th, a video demonstration of the Adam will be posted for all to see. Read More
If you’ve cruised the blogosphere today, you’ve probably noticed a number of articles talking about the Digital Millennium Copyright Act (DMCA), and the Library of Congress having decided to add a few exemptions to the sweeping piece of legislation’s authority. Why is this a big deal? And is it a big deal at all?
On the latter, in some ways yes, and I’ll explain why only some later. For the former, it signifies a change in attitude over what constitutes infringement of digital copyright for two major pieces of technology, one of which we’re interested in here at Android Police (take a guess at what sort of technology that is). Read More