The Nexus 6P is one of those phones that had high initial quality, but it hasn't withstood the test of time very well. This phone has been plagued by battery issues that cause it to randomly shut off. Those who bought their phones from the Google Store have reported success not only with getting the phone replaced, but replaced with a Pixel XL. Read More
Let's face it - LG phones have had problems with long-term use in the past. Many former phones from the company experienced the famous bootloop issue, which plagued the G4, Nexus 5X, G5, V10, and others. This was especially a problem for phones outside the warranty period. LG wants you to know that it's confident in the G6's longevity, and as a result, the company has extended the phones' warranty period to two years. Read More
Buying a used phone is something of a crapshoot. Customers can do all the research they like or pore over photos with a magnifying glass, but eventually they just have to trust that someone else hasn't dumped a lemon of a device onto the next sucker. Swappa, a marketplace for gadget buyers and sellers that specializes in Android hardware, is trying to take some of the uncertainty out of that process. Starting today the company is offering device protection plans for phones, with laptops and tablets coming soon. Read More
When you buy an expensive electronic device with a warranty, you hope you never have to use said warranty. It's always at least somewhat of a pain. For many Motorola customers, the process has been worse than that. We've been seeing an unusual number of complaints about Motorola's warranty support lately, and it looks like it might finally be coming back to bite the company. A $5 million class action complaint has been filed because of Moto's ongoing warranty issues. Read More
It seemed a little odd that Google's first-party extended warranty program, Nexus Protect, didn't work with Google's own MVNO effort, Project Fi, when it was announced. New buyers of the Nexus 5X and Nexus 6P could apply the Nexus Protect warranty to their phones if they bought them from the Google Store, but not through the Project Fi site. Now it looks like that lack of synergy has been rectified: Nexus Protect, or at least something very much like it, is available with new phone purchases from Fi. Read More
With this year's batch of Nexus devices, Google has upped its warranty game. In addition to the manufacturer's twelve months of coverage, Google offers an additional year for folks who pay for Nexus Protect. Read More
We heard hints about something called Nexus Protect before the announcement today, but its exact nature wasn't clear. Now we know. It's an enhanced warranty you can purchase with Nexus devices in the Google Store. It's launching today with the Nexus 5X and 6P. Read More
Looking to apply some root modifications or custom ROMs to that sweet Moto X Pure Edition (AKA the Moto X Style outside the US) you just got from Moto Maker? You might want to think twice. According to an employee post on the official Motorola support forum, the Moto X Pure Edition is not considered a developer device (like the Developer Edition versions of previous Moto X and DROID phones), so fiddling around with aftermarket software means you're on your own when it comes to support.
The new (2015) Moto X Pure is not a developer edition, so unlocking the bootloader does void the warranty.
Over the last few days references to something called "Nexus Protect" have appeared in listings on the Google Store. Don't bother looking for it in the tiny type at the bottom of the page - it isn't actually visible unless you dig into the page source. If you do, you'll find the following phrase (which appears to be integrated as a toast-style pop-up text):
You can’t add this phone unless it has the same Nexus Protect choice as other phones in your cart. You can update your choice or purchase this phone in your next order.
We've modified the page a bit to enable the pop-up for the illustration above. Read More
For some of us, breaking a smartphone is unimaginable. For others, it's only a matter of time. Either way, it could pay to have your ducks in a row. Samsung has introduced a new device replacement plan, and since no less than 107% of the world's phones were made by the manufacturer, a good number of people could benefit from this. But it won't come cheap.
Samsung's "Protection Plus Mobile Elite" plan costs $99.99 and provides coverage for two years. This price doesn't mean you get a replacement device as soon as yours breaks. Instead, you will have to pay a service fee each time you issue a claim. Read More