Google's trying to market the new Pixel and Pixel XL phones as premium, market-leading devices, and a big part of that is nailing the software experience. Alas, quite a few owners of Google's first-party phones aren't feeling particularly premium as of late: this lengthy discussion on Google's product forum documents a series of as-yet-unexplained software freezes and lockups. Commonalities among the users seem to be a complete freeze of the interface that lasts several seconds to several minutes, including disappearing navigation buttons. Read More
Let's face it, not everyone's first thought when they have a technical problem is to Google it. You might be the designated 'tech person' for your family or friends, making sure granny doesn't get malware on her dusty Windows XP desktop. Some people need an actual person to help them, and that's completely okay - that's where Google Support Services comes in.
One of the Pixel's exclusive features is 24/7 support straight from the Settings app, which even allows support agents to control your device (if you allow them) if needed. Now Google has published the Google Support Services application to the Play Store, to allow updates without new system updates. Read More
The Pixel and Pixel XL are seriously expensive phones, aiming directly at the iPhone and Galaxy devices at the top of the market. To help set them apart, Google announced that it would offer live support for owners 24 hours a day, 7 days a week. It comes in call or chat form, and users can even share their screen with support agents in real time. Amazon has tried something similar, and just like the Fire tablets, this is pretty clearly intended to help out non-technical users. The feature was leaked back in the summer. Read More
Last year around this time, Google announced that unsupported cards already in Google Wallet accounts would be able to be used with Android Pay, but only for a limited time. Problem was, we didn't exactly know how long Google's "limited time" would be. Thanks to a ton of emails that were sent out to Android Pay users with unsupported cards today, we now have an actual date: October 14th, 2016. Read More
We hear regularly from readers who were given confusing (and sometimes alarming) information by the support reps for one company or another. This is almost always a result of the front-line customer service people being misinformed or confused, but the latest Samsung support blunder is a particularly annoying example of this phenomenon. The official Samsung support Twitter account is adamant that the new US unlocked Galaxy S7 and S7 Edge won't get updates, but that's just nonsense. Read More
Netflix is a pretty straightforward service, but sometimes things go wrong. Whether it's trouble with accounts, billing, or stuff failing to stream despite a strong Internet connection, occasionally folks need to ask for help.
The latest update lets you place calls directly inside of the app. This was a feature we saw listed as "coming soon" in a previous changelog. Read More
Are the people you call with your shiny new Nexus 6P saying that they can't hear you? Then you might want to check out several threads on the Google Product Forum and XDA-Developers. A common problem among early adopters seems to be weak and spotty voice quality - that's the voice of the Nexus 6P owner, not the other call party. At the time of writing, several dozen owners across the two sites are reporting very similar problems, both in standard call mode and when using the speakerphone. Google representatives have responded on the official forum, and say that they're looking into it. Read More
Android Device Manager is Google's rather handy package of web and mobile software that allows you to remotely locate, ring, or lock your phone or tablet. Of course, it's not especially useful if it can't actually interact with your device. Most of the time errors are because a phone can't be reached via data, or because permission has been reset in the ADM app itself. But a small group of users are having trouble with getting ADM to recognize their devices at all.
In a detailed post on Google's Nexus Help Forum, Nexus 5 owner Sandra Buensalida recounted her frustration when the Android Device Manager wouldn't recognize her phone after trying it out on several different network and hardware configurations, and applying every possible troubleshooting solution she could find. Read More
Play Music is as much an online service as it is a mobile app, but when it comes to the former, you have to wait your turn before you can get your hands on it (without jumping through hoops). Fortunately, Play Music has come to Argentina. Thanks to alphabetical order, it's now the first country listed on Google's support page. Read More