We hear regularly from readers who were given confusing (and sometimes alarming) information by the support reps for one company or another. This is almost always a result of the front-line customer service people being misinformed or confused, but the latest Samsung support blunder is a particularly annoying example of this phenomenon. The official Samsung support Twitter account is adamant that the new US unlocked Galaxy S7 and S7 Edge won't get updates, but that's just nonsense. Read More
Netflix is a pretty straightforward service, but sometimes things go wrong. Whether it's trouble with accounts, billing, or stuff failing to stream despite a strong Internet connection, occasionally folks need to ask for help.
The latest update lets you place calls directly inside of the app. This was a feature we saw listed as "coming soon" in a previous changelog. Read More
Are the people you call with your shiny new Nexus 6P saying that they can't hear you? Then you might want to check out several threads on the Google Product Forum and XDA-Developers. A common problem among early adopters seems to be weak and spotty voice quality - that's the voice of the Nexus 6P owner, not the other call party. At the time of writing, several dozen owners across the two sites are reporting very similar problems, both in standard call mode and when using the speakerphone. Google representatives have responded on the official forum, and say that they're looking into it. Read More
Android Device Manager is Google's rather handy package of web and mobile software that allows you to remotely locate, ring, or lock your phone or tablet. Of course, it's not especially useful if it can't actually interact with your device. Most of the time errors are because a phone can't be reached via data, or because permission has been reset in the ADM app itself. But a small group of users are having trouble with getting ADM to recognize their devices at all.
In a detailed post on Google's Nexus Help Forum, Nexus 5 owner Sandra Buensalida recounted her frustration when the Android Device Manager wouldn't recognize her phone after trying it out on several different network and hardware configurations, and applying every possible troubleshooting solution she could find. Read More
Play Music is as much an online service as it is a mobile app, but when it comes to the former, you have to wait your turn before you can get your hands on it (without jumping through hoops). Fortunately, Play Music has come to Argentina. Thanks to alphabetical order, it's now the first country listed on Google's support page. Read More
One year on, Google's material design philosophy is still picking up steam. As popular as it's become in the community though, there are still some holes left to fill in terms of implementation.
Until now, developers have had to rely on third-party libraries (in conjunction with Google's own support library) to create elements like floating action buttons, but Google is looking to fix that, releasing a new design support library today that fills in some of the holes. Read More
If you're a regular Android Police reader, you probably don't need any "sales assistance" when picking out a new phone, tablet, or laptop - pretty much everything you could want to know is just a web search away. But some people appreciate the personal touch, which is why those guys in the blue shirts at Best Buy still have jobs. To help out these sorts of shoppers, Google is offering live video chat assistance for hardware shoppers on the Play Store.
Image credit: TechCrunch
The new service leverages Google's own Helpouts service (an instruction and assistance portion of video Hangouts) and the infrastructure of the Play Store. Read More
Early this morning, we took a quick look at the onboarding video/process for Google's impending update to Gmail 5.0. The critical feature shown off in the video was the ability to handle all your email providers in one app, meaning users could access Gmail, Outlook, Yahoo, and others all from Google's singular Gmail app.
We've since learned that - besides handling the providers above - Gmail will support Exchange mail, and it appears Gmail will obviate the stock Email app entirely, prompting users to go directly to the Gmail app instead of dealing with a separate solution.
Perhaps it's warranted to put the AOSP Email app on a deathwatch after all - with Gmail wrapping up its support for external email services (including Exchange) and great Gmail features presumably covering whatever service you choose to use on the app, the stock Email app's usefulness may be reaching an end. Read More