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support

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Google Support Services now on the Play Store, only actually works with Pixel phones

Let's face it, not everyone's first thought when they have a technical problem is to Google it. You might be the designated 'tech person' for your family or friends, making sure granny doesn't get malware on her dusty Windows XP desktop. Some people need an actual person to help them, and that's completely okay - that's where Google Support Services comes in.

One of the Pixel's exclusive features is 24/7 support straight from the Settings app, which even allows support agents to control your device (if you allow them) if needed. Now Google has published the Google Support Services application to the Play Store, to allow updates without new system updates.

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Google's 24/7 live support for the Pixel phones comes complete with screen sharing

The Pixel and Pixel XL are seriously expensive phones, aiming directly at the iPhone and Galaxy devices at the top of the market. To help set them apart, Google announced that it would offer live support for owners 24 hours a day, 7 days a week. It comes in call or chat form, and users can even share their screen with support agents in real time. Amazon has tried something similar, and just like the Fire tablets, this is pretty clearly intended to help out non-technical users. The feature was leaked back in the summer.

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Google is finally kicking out unsupported cards from Android Pay in mid-October, causing people to freak out

Last year around this time, Google announced that unsupported cards already in Google Wallet accounts would be able to be used with Android Pay, but only for a limited time. Problem was, we didn't exactly know how long Google's "limited time" would be. Thanks to a ton of emails that were sent out to Android Pay users with unsupported cards today, we now have an actual date: October 14th, 2016.

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[Trust no one] Samsung's Twitter support reps are telling people the unlocked US Galaxy S7 won't get updates, but that's completely wrong

We hear regularly from readers who were given confusing (and sometimes alarming) information by the support reps for one company or another. This is almost always a result of the front-line customer service people being misinformed or confused, but the latest Samsung support blunder is a particularly annoying example of this phenomenon. The official Samsung support Twitter account is adamant that the new US unlocked Galaxy S7 and S7 Edge won't get updates, but that's just nonsense.

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Netflix 4.1 Update Delivers Option To Call Support Directly From The App

Netflix is a pretty straightforward service, but sometimes things go wrong. Whether it's trouble with accounts, billing, or stuff failing to stream despite a strong Internet connection, occasionally folks need to ask for help.

The latest update lets you place calls directly inside of the app. This was a feature we saw listed as "coming soon" in a previous changelog.

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Many Nexus 6P Owners Are Reporting Microphone Problems, May Be Related To Noise Cancellation; Google Is Investigating

Are the people you call with your shiny new Nexus 6P saying that they can't hear you? Then you might want to check out several threads on the Google Product Forum and XDA-Developers. A common problem among early adopters seems to be weak and spotty voice quality - that's the voice of the Nexus 6P owner, not the other call party. At the time of writing, several dozen owners across the two sites are reporting very similar problems, both in standard call mode and when using the speakerphone. Google representatives have responded on the official forum, and say that they're looking into it.

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Some Nexus 6P Owners Are Reporting Spontaneously Broken Rear Glass Panels

The early reaction to the Nexus 6P from both critics and owners has been mostly positive, but a few new owners seem to be encountering serious problems. Specifically, the glass panel on the rear of the phone, which covers the camera, LED flash, and laser autofocus module, is reportedly cracking and breaking on its own. A user on the Android subreddit reported the rear panel cracking, and at least two others have corroborated with similar stories, with the panel splitting into multiple cracks with no particular rough handling or impact.

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Some Users Aren't Seeing Android Phones In Android Device Manager - Google's Working On It

Android Device Manager is Google's rather handy package of web and mobile software that allows you to remotely locate, ring, or lock your phone or tablet. Of course, it's not especially useful if it can't actually interact with your device. Most of the time errors are because a phone can't be reached via data, or because permission has been reset in the ADM app itself. But a small group of users are having trouble with getting ADM to recognize their devices at all.

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In a detailed post on Google's Nexus Help Forum, Nexus 5 owner Sandra Buensalida recounted her frustration when the Android Device Manager wouldn't recognize her phone after trying it out on several different network and hardware configurations, and applying every possible troubleshooting solution she could find.

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[Updated] Google Play Music Support Comes To Argentina, Subscriptions Included

Play Music is as much an online service as it is a mobile app, but when it comes to the former, you have to wait your turn before you can get your hands on it (without jumping through hoops). Fortunately, Play Music has come to Argentina. Thanks to alphabetical order, it's now the first country listed on Google's support page.

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Google Releasing A FABulous New Design Support Library [Updated]

One year on, Google's material design philosophy is still picking up steam. As popular as it's become in the community though, there are still some holes left to fill in terms of implementation.

Until now, developers have had to rely on third-party libraries (in conjunction with Google's own support library) to create elements like floating action buttons, but Google is looking to fix that, releasing a new design support library today that fills in some of the holes.

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