At this point I think it's safe to say that Samsung's Galaxy Note 7 is the most embarrassing failure in the history of Android hardware. A spate of statistically high battery fires caused a worldwide recall of millions of Note 7 units, followed by multiple reports of explosions from the allegedly "fixed" replacement phones. American carriers T-Mobile and AT&T are no longer selling the device, all four major carriers are accepting unconditional exchanges, and we at Android Police are officially recommending that consumers not buy the phone for now. It's an unmitigated disaster for Samsung. Read More
It's been a terrible year for Samsung's Galaxy Note line - ironic, considering how widely praised the Note7 has been. It's bad enough that around a hundred units of the phablet have caught on fire and nearly all of them were recalled, but the fact that a revised unit managed to make flames on an airplane made the whole situation even worse. Now, following all four major US carriers' promises to allow customers to swap their Note7s for any other phone they carry, there have been reports that AT&T wants to cancel sales of the flagship. Read More
The Galaxy Note7's tendency to explode and its subsequent recall have been well-publicized, but it appears that the issue wasn't completely fixed. Following the explosion of a revised Galaxy Note7 on a (not yet in the air) Southwest Airlines flight, American carriers AT&T and Sprint are permitting any concerned customers to exchange their 'safe' replacement Galaxy Note7s for any other smartphones they have available. Read More
The first replacement Samsung Galaxy Note7 devices with non-exploding batteries started reaching retailers a few weeks ago. Owners have been repeatedly urged to turn in their defective phones, lest they burst into flames. Southwest Airlines passenger Brian Green had one of those replacement Note7s, but that didn't stop it from catching fire this morning as he waited for his flight from Louisville to Baltimore to leave the gate. Read More
As you probably already know, the Galaxy Note7 hasn't exactly had a great launch, thanks to its tendency to explode. As a result, Samsung was forced to quickly redesign and produce millions of Note7s to send to owners with affected models. The Korean company prioritized replacements for owners with defective Note7s, and new sales were reported to restart on October 21st. However, things are moving more quickly than that; T-Mobile will resume sales on October 5th. Read More
Almost every Android flagship these days has a microSD slot (we're looking at you, Google), which means that for most people, storage is easily expandable. Not only are microSD cards simple to use, they're also getting more and more inexpensive. Case in point: this 128GB Samsung EVO microSD card retailed for $109.99 less than two years ago, and now you can pick one up for just $33 on Amazon. Read More
Those of you with a newer Samsung phone might want to take a peek at the battery usage today. Many users are reporting substantial battery drain after an update to the Oculus VR app. The only fix right now appears to be completely uninstalling the app. Read More
Owners of the Galaxy S7 and S7 Edge on T-Mobile aren't getting Nougat yet, but at least they aren't being left completely out of the update fun. An OTA is rolling out to both phones that includes newer security patches, Samsung's own online backup system, and a myriad of little tweaks. Read More
Capital One is one of the last big banks holding out as everyone else (even tiny regional banks) gets on board with Samsung Pay and Android Pay. Today, it takes a step in the right direction. An update to Samsung Pay is rolling out that adds support for some Capital One credit cards. Read More
As it turns out, people don't want to hang onto exploding phones. Samsung initially started the Note7 Exchange Program earlier this month in the United States, offering owners of affected Note7 devices the choice of a fixed Note7 or a S7/S7 edge. Over a week later, the CPSC officially began working with Samsung to handle the recall.
The program appears to be somewhat of a success, with the company reporting "about half" of the recalled devices have been exchanged. Samsung also revealed that 90% of customers exchanging their Note7 opted to receive a new Note7, instead of another Galaxy device.
Samsung didn't reveal any other details about the program, or exchange numbers in the United Kingdom & Ireland program. Read More