12
Jul
unnamed

We've all been there – your parent, friend, or significant other is having a phone issue, but you're not nearby. The process of talking someone through troubleshooting via IM or voice is frustrating at best. Well, at long last TeamViewer QuickSupport has come to all Android devices. It was previously only available on select Samsung phones. With this app installed, you can access a phone or tablet remotely from a desktop computer running Windows, Linux, or OS X.

20
Mar
logmein-rescue

LogMeIn has announced a partnership with HTC that will see its Rescue software pre-installed on all future Android smartphones and tablets. Using a combination of an applet on HTC devices and support software across the company's worldwide call centers, customers will be provided with remote support that allows the person on the other end of the phone to take control of your device and run various tests.

To protect customers from inadvertently handing their phone over to a stranger, the applet will only "securely connect their devices to HTC customer care representatives during active support calls."

Once a technician is connected to a device they will be able to run remote diagnostics, push common device and network configuration settings, and remotely control the customer's device to resolve issues.