refund - Android Police - Android News, Apps, Games, Phones, Tablets

Nov

ASUS And Google Are Offering Money Back If You Bought A Nexus 7 Recently In The US Or Europe

Posted by Eric Ravenscraft in ASUS, Google, News, Nexus 7

It always stings when you buy a device just before the price drops. If you happened to pick up a Nexus 7 directly from ASUS or Google, though, you may be in for some good news. Two separate partial refund systems are in place to compensate you. If you're in Europe and you purchased the slate directly from ASUS prior to October 29th, 2012, you can register for a €30 (or ₤25 for UK owners) voucher that's good for use in the company's online store. The offer doesn't seem to specify which versions qualify, so it may be all of them.

Oct

2Checkout Mobile Arrives In The Play Store, Allows Users To Track Sales, Issue Refunds From Their Phone

Posted by Eric Ravenscraft in Applications, News

For the uninitiated, 2Checkout is a web-based storefront service that allows users to both create an online checkout system for their products as well as handle merchant services like credit card payments. If you've ever tried to set up your own shop, you know how difficult it can be to get all the moving parts together. Now, 2Checkout is making it even easier with the release of its mobile app that will allow sellers to track sales, issue refunds, and even contact customers.

If you're already a 2Checkout user, the company notes that your existing logins via the Back Office API won't work.

Mar

Californians Seek Damages Over Faulty Apps, Play Store's 15-Minute Return Window

Posted by Liam Spradlin in Android OS, Applications, Legal, News

Seeking damages for California residents who have purchased defective Android apps and were disallowed a refund, Android users Dodd Harris and Stephen Sabatino are suing Google under the pretext that the search giant's 15-minute refund window is unfair.

The pair claim that Google's pocketing of a 30% commission on defective apps and denying a refund after 15 minutes is wrong, using the practices of other app stores (those run by Amazon and Apple) to illustrate their point. This may not be the best comparison, however, as Apple's store has a "vetting process," meaning not all sellers are allowed to provide their wares to the public, whereas Google's Play Store is an open market.

Jan

ASUS Extends Full Refund Or Warranty Extension To Unhappy Transformer Prime Owners Who Reside In The UK

Posted by Brandon Lancaster in Eee Pad Transformer Prime, News

If you happen to own a Transformer Prime TF201, you may be a little disappointed by the issues it had right off the bat. The most notable defect with the TF201 is its inability to properly use the GPS module that was originally advertised as a feature. Due to bad placement and the material the tablet is made out of, ASUS was forced to entirely remove GPS as a feature.

Aside from that major issue, the Prime is still a very solid tablet. However, if the other bug fixes and the ICS update didn't make you much happier, you'll be pleased to know that ASUS is stepping up to the plate and offering refunds or warranty extensions to TF201 owners.

Jul

We Sit Down With The Head Of The Amazon Appstore And Talk Refunds, Reviews, Device Filtering, And More

Posted by David Ruddock in Android OS, Apps/Games, Development, Interviews

When we published a piece reporting on the recent decision of game developer Bithack to pull its popular title Apparatus from the Amazon Appstore, we contacted Amazon asking for comment on the whole situation.

Earlier this week, Amazon got back to us and wanted to sit down and discuss the Appstore and some of the issues that developers and customers alike have had. While Amazon could not specifically discuss the complaints of Bithack for confidentiality reasons, they were able to generally talk about some of the concerns Bithack raised.

Today, I spoke with Aaron Rubenson, Category Leader (essentially, head of business) of the Amazon Appstore.

Jun

Google's 15-Minute App Return Window Unlawful In Taiwan, Google Pulls Paid Apps In Response

Posted by David Ruddock in Android OS, Apps/Games, News

Well, this is an interesting turn of events for the Android Market's universally-despised 15-minute app return window. According to the Taipei Times, the Taipei City Government was recently alerted to Google's Android Market return policies - policies that violate Taiwanese consumer protection laws requiring any product bought over the internet to have at least a 7-day "trial period."

Earlier this month, the Taiwanese government gave Google a 15-day ultimatum to revise its app return policies to include the mandatory 7-day trial period, but Google refused to comply. Faced with a $1 million fine for non-compliance, Google, after negotiations with the government broke down, decided yesterday to remove all access to paid apps for Android devices in Taiwan.

May

[I/O 2011] Roundup Of The Exciting New Android Market Announcements

Posted by Artem Russakovskii in Android OS, News

The International market is taking over - U.S. 70% majority in 2010, but now international is 60% in 2011

The new Market dashboard for developers will now let them view and exclude any of the 300+ Android devices, per app
Starting in June, a new format called Multi-APK will be launched to bundle multiple APKs into one package

Starting June 2011, individual app size is increasing from 50MB to up to 4GB. Hello, giant games
Android app sales reports are now backfilled to last year, rather than just last month
Starting today, the Android Market will have new lists - Trending, Top New Paid, Top New Free, and Top Grossing (<30 days)
These are now is now live at https://market.android.com/
The lists will be regionalized per country

2 new lists - Users Also Viewed...

Dec

Android Market Update To Bring New Home Page, Lessen Refund Time [+Poll]

Posted by Nate Kimmey in Applications, Games, News

It seems that Gingerbread is bringing the Market revamp we've all been hoping for - but that doesn't mean devices running older versions of Android can't join in on the fun, too. Google has announced via the Android Developers blog that the Android Market client will be receiving an update over the next two weeks that brings several important changes, and any device running Android 1.6 and up will receive it (sorry, Cupcake users, you're out of luck).

The most notable change will be in the UI - the Home and Categories pages now each feature a carousel that scrolls through promoted apps.