NVIDIA's customer service department has had a tough time of it recently. After a massive recall of last year's SHIELD Tablet for faulty batteries that posed a possible fire hazard, it's come to light that some SHIELD Android TV units will also need to be recalled. Luckily, this one isn't quite so widespread: the recall only affects the SHIELD Pro model (the one with the 500GB conventional hard drive), and even then, only a small portion of units seem to be affected. Also there's almost no chance of them exploding, which is a good thing.
According to this official post from an NVIDIA Customer Care representative, some SHIELD Pro units have hard drives that are prone to failure, making the system unusable. Read More
The NVIDIA SHIELD tablet came out a year ago, and it was one of the best on the market at the time. Even now, it remains a solid way to spread Android across eight inches of screen. Read More
In a lengthy, somewhat intimate retrospective piece posted today to Samsung Tomorrow, the electronics giant revisits the launch of the Galaxy SIII. Readers likely remember a launch that almost came off without a hitch, but which was tarnished by a "shortage" of Pebble Blue colored units. Following the international delay, Samsung said there'd be no delay for the Pebble Blue SIII's in the States, and all seemed to be well. Still, the manufacturer was awfully quiet about the real reason behind the initial delay.
For customers and techies interested in the real story, Samsung's post tells all. According to Samsung, the pebble blue SIII's were packed and ready to go, but a "tough decision" was made to stop shipment, because "the SIII's fundamental design concept had not been perfectly reproduced on the battery cover, creating an aesthetic that was inconsistent with the planned product." In other words, something in manufacturing the blue SIII had caused uneven, unreliable finish. Read More