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Articles Tagged:

recall

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Galaxy Note7 investigation finds two distinct battery problems

Samsung has finally announced the results of the company's investigation into the Note7 accidents today, and it has come to an interesting conclusion. In addition to its own internal investigation, Samsung brought in safety consulting firms ULExponent, and TÜV Rheinland to help determine the root causes.

Samsung and all other firms came to the same conclusion - the problem was with the batteries (not software or the rest of the hardware), and there were two separate issues that caused the incidents.

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[Update: faulty chargers] Barnes & Noble is apparently pulling its latest Nook Tablet from store shelves

Before November of last year, we had thought that Barnes & Noble's Nook line - one of the first real Android tablets when it launched back in 2010 - was more or less dead. The bookstore had been selling Nook-branded Samsung tablets as ostensible loss-leaders for its digital bookstore, but the $50 Nook Tablet 7" was the first truly unique device under the brand in years. Now, according to an unverified Reddit post, it looks like there might be something seriously wrong with that new reader-tablet.

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Jackass causes alarm on flight by naming his Wi-Fi hotspot 'Galaxy Note7'

A prudent person doesn't ever joke about bombs in an airport. After today, you might want to extend those warnings to a certain flagship Samsung smartphone. According to a BBC report, a passenger on a Virgin America flight from San Francisco to Boston last week labelled his phone's Wi-Fi hotspot as "Galaxy Note 7." Hijinks, of the not particularly entertaining variety, ensued.

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Samsung will push OTA with 60% charge limit to all US Note7s in the coming days

Samsung is pulling out the big guns to encourage Note7 holdouts to turn in their phones. In the coming days, it will send out an OTA to all Note7s in the US that limits the battery to a 60% charge. So, it's not just T-Mobile. The new software will also nag you incessantly about returning the phone.

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Samsung estimates it'll lose around $3.1 billion in the next two quarters because of the Galaxy Note7

The Galaxy Note7 has been an absolute disaster for Samsung; although it was an excellent smartphone, its tendency to catch fire pretty much negates all of the praise that was heaped onto it. Case in point: Samsung's now estimating that the Note7's recalls and subsequent cancellation will cost them about $3.1 billion over the next two fiscal quarters.

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[Update: Sprint and Best Buy too] Verizon halts Galaxy Note7 sales, replacement devices can be exchanged

After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.

This follows after it was claimed a replacement Note7 - i.e.

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Report: Samsung is halting production of the Galaxy Note7

At this point I think it's safe to say that Samsung's Galaxy Note 7 is the most embarrassing failure in the history of Android hardware. A spate of statistically high battery fires caused a worldwide recall of millions of Note 7 units, followed by multiple reports of explosions from the allegedly "fixed" replacement phones. American carriers T-Mobile and AT&T are no longer selling the device, all four major carriers are accepting unconditional exchanges, and we at Android Police are officially recommending that consumers not buy the phone for now. It's an unmitigated disaster for Samsung.

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AT&T is the first US operator to halt all sales of the "safe" Galaxy Note7

AT&T, speaking to The Verge, has confirmed the US's second-largest mobile operator will no longer sell the Galaxy Note7 smartphone because of recent incidents with units catching fire (i.e., on planes). AT&T did not provide any window as to when or if sales might resume, but you can probably assume the halt is indefinite, contingent upon the result of Samsung and various agencies' investigations. Bloomberg reported AT&T was considering the move on Friday.

AT&T will no longer provide "safe" replacements to owners of the original defective Note7, either. Customers coming in with a Note7 eligible for the first recall will have to choose another device.

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AT&T is apparently considering stopping all sales of the Galaxy Note7

It's been a terrible year for Samsung's Galaxy Note line - ironic, considering how widely praised the Note7 has been. It's bad enough that around a hundred units of the phablet have caught on fire and nearly all of them were recalled, but the fact that a revised unit managed to make flames on an airplane made the whole situation even worse. Now, following all four major US carriers' promises to allow customers to swap their Note7s for any other phone they carry, there have been reports that AT&T wants to cancel sales of the flagship.

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T-Mobile will resume sales of the Galaxy Note7 on October 5th

As you probably already know, the Galaxy Note7 hasn't exactly had a great launch, thanks to its tendency to explode. As a result, Samsung was forced to quickly redesign and produce millions of Note7s to send to owners with affected models. The Korean company prioritized replacements for owners with defective Note7s, and new sales were reported to restart on October 21st. However, things are moving more quickly than that; T-Mobile will resume sales on October 5th.

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