Samsung is pulling out the big guns to encourage Note7 holdouts to turn in their phones. In the coming days, it will send out an OTA to all Note7s in the US that limits the battery to a 60% charge. So, it's not just T-Mobile. The new software will also nag you incessantly about returning the phone. Read More
The Galaxy Note7 has been an absolute disaster for Samsung; although it was an excellent smartphone, its tendency to catch fire pretty much negates all of the praise that was heaped onto it. Case in point: Samsung's now estimating that the Note7's recalls and subsequent cancellation will cost them about $3.1 billion over the next two fiscal quarters. Read More
After AT&T and T-Mobile confirmed they are both halting Samsung Galaxy Note7 sales, and reports claiming Samsung is temporarily halting production of the device, Verizon has followed suit and halted its selling of the handset as well. The phones - both original and replacement models - can still be exchanged for something less, um, likely to explode, though.
This follows after it was claimed a replacement Note7 - i.e. Read More
At this point I think it's safe to say that Samsung's Galaxy Note 7 is the most embarrassing failure in the history of Android hardware. A spate of statistically high battery fires caused a worldwide recall of millions of Note 7 units, followed by multiple reports of explosions from the allegedly "fixed" replacement phones. American carriers T-Mobile and AT&T are no longer selling the device, all four major carriers are accepting unconditional exchanges, and we at Android Police are officially recommending that consumers not buy the phone for now. It's an unmitigated disaster for Samsung. Read More
AT&T, speaking to The Verge, has confirmed the US's second-largest mobile operator will no longer sell the Galaxy Note7 smartphone because of recent incidents with units catching fire (i.e., on planes). AT&T did not provide any window as to when or if sales might resume, but you can probably assume the halt is indefinite, contingent upon the result of Samsung and various agencies' investigations. Bloomberg reported AT&T was considering the move on Friday.
AT&T will no longer provide "safe" replacements to owners of the original defective Note7, either. Customers coming in with a Note7 eligible for the first recall will have to choose another device. Read More
It's been a terrible year for Samsung's Galaxy Note line - ironic, considering how widely praised the Note7 has been. It's bad enough that around a hundred units of the phablet have caught on fire and nearly all of them were recalled, but the fact that a revised unit managed to make flames on an airplane made the whole situation even worse. Now, following all four major US carriers' promises to allow customers to swap their Note7s for any other phone they carry, there have been reports that AT&T wants to cancel sales of the flagship. Read More
As you probably already know, the Galaxy Note7 hasn't exactly had a great launch, thanks to its tendency to explode. As a result, Samsung was forced to quickly redesign and produce millions of Note7s to send to owners with affected models. The Korean company prioritized replacements for owners with defective Note7s, and new sales were reported to restart on October 21st. However, things are moving more quickly than that; T-Mobile will resume sales on October 5th. Read More
As it turns out, people don't want to hang onto exploding phones. Samsung initially started the Note7 Exchange Program earlier this month in the United States, offering owners of affected Note7 devices the choice of a fixed Note7 or a S7/S7 edge. Over a week later, the CPSC officially began working with Samsung to handle the recall.
The program appears to be somewhat of a success, with the company reporting "about half" of the recalled devices have been exchanged. Samsung also revealed that 90% of customers exchanging their Note7 opted to receive a new Note7, instead of another Galaxy device.
Samsung didn't reveal any other details about the program, or exchange numbers in the United Kingdom & Ireland program. Read More
Although the Galaxy Note7's tendency to explode has been a disaster for Samsung, it's hard to deny that they're doing a good job with damage control. A few days ago, the Korean company promised that replacement devices would be available no later than September 21st. Tomorrow's the 21st, so Samsung's evidently kept their word. Read More
Earlier this month, Samsung began an exchange program for Note7 owners in the United States after a global recall was announced. The United States program allowed customers to exchange their affected device and either receive a fixed model when stock was available, or buy a Galaxy S7 or Galaxy S7 edge and receive a refund of the price difference.
Today, a similar program has begun in the United Kingdom and Ireland. Essentially all the details are the same, but this program only mentions returning affected Note7s to receive fixed models; details about switching to other Galaxy phones are missing. Samsung also reports that affected devices in the UK and Ireland will be updated to limit the maximum battery charge to 60%, similar to Note7 devices in South Korea. Read More