The following is a guest post and an open letter to Google from Simply Applied, the makers of apps Sign and CritiCall. It was written by Chris H and Peter V, the developers on the Simply Applied team.

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To put it plainly, Google’s Developer Support is awful. It’s entirely faceless, avoiding human contact like a recluse living under Uluru in the Australian Outback – its almost enough to long for the days of, “Press 1 for Billing” phone menus. “Developer Support” relies almost entirely on you helping yourself and if something goes wrong in the process you’re forced into a near insanity-inducing endless cycle of self-help.

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