Breaking your phone or tablet is never fun, especially when it means hunting down a questionable repair store to get it fixed. If you are an AT&T customer with one of the carrier's device insurance plans, you're in luck. Starting November 15, you will be able to get your device's screen repaired through AT&T.
The new repair service is available to everyone on AT&T with the Mobile Insurance, Mobile Protection Pack, Mobile Protection Pack for Business, or Multi-Device Protection Pack programs. Once you fork over the $89 deductible, a certified technician from Asurion will come to you and fix your device on the spot. AT&T also offers a 12-month warranty on all repairs. Read More
The branding change with Google's in-house smartphones this year means more than different names for the phones. All the stuff related to the phones has to change too. For example, Nexus Protect. The device insurance program started last year has been renamed to just "Device Protection." The details appear to be mostly the same, though. Read More
Google's new Pixel phones aren't the developer-friendly devices that the Nexus phones were, and they aren't priced like them, either. The Pixel starts at a whopping $649 for the standard 5-inch 32GB version. A 128GB upgrade costs an extra hundred bucks ($749), and the Pixel XL is $120 more expensive at both capacities, $769 and $869, respectively. Google has added financing options to the Google Store, very much like US and international carriers, to help with the sticker shock. Customers can spread that price over 24 monthly payments. The cheapest option is $27.04 a month. Read More
Device insurance is a contentious issue—it's expensive, and you probably won't ever need it. However, if you do destroy or lose a phone, you'd probably much rather pay an insurance deductible than buy a new device. If you like to play it safe, AT&T has open enrollment for insurance now through April 30th. Read More
It seemed a little odd that Google's first-party extended warranty program, Nexus Protect, didn't work with Google's own MVNO effort, Project Fi, when it was announced. New buyers of the Nexus 5X and Nexus 6P could apply the Nexus Protect warranty to their phones if they bought them from the Google Store, but not through the Project Fi site. Now it looks like that lack of synergy has been rectified: Nexus Protect, or at least something very much like it, is available with new phone purchases from Fi. Read More
There's a certain peace of mind that only comes from spending a bit of extra money when you buy something to get a protection plan that you probably won't even use, and now OnePlus 2 and X buyers in North America will have that option—just in time for the OnePlux X to kind of become available on these shores. And just as we saw in Europe, this enhanced warranty is only available to new customers.
Folks in the US and Canada will get the same coverage, but they're looking at slightly different prices. Okay, Canadians are getting the short end of the stick thanks to the lower value of their syrup-covered frozen dollars. Read More
OnePlus has announced a new insurance plan for the OnePlus 2 and, soon, OnePlus X in Europe.
In the European Union, customers can now choose to buy On-Guard protection from simplesurance. The protection covers accidental physical and liquid damage, provides a "worry-free" claim process, and offers worldwide coverage for claims. 12 months goes for €39.99, while 24 costs €64.99.
This announcement follows a similar one in India, where OnePlus has partnered with B2X to provide the B2X Service and B2X protect plans. It also comes a month after Google announced Nexus Protect, an enhanced warranty that offers next business day replacements of accidentally damaged devices. Read More
Are you in good hands? Is your insurance agency on your side? Is it like a good neighbor? If you answered yes to that last one, then you might want to check out your company's Android app. State Farm has given its Pocket Agent software a material makeover in the latest release. Read More
On the heels of a very similar promotion from AT&T, Sprint has decided to allow any of their subscribers to add phone insurance to their plan throughout the month. Normally, you can only get a device insured within the first 30 days after purchase, so this is a good deal if you dragged your feet back when you first got your phone or LTE-capable tablet.
The plans, branded as Total Equipment Protection (TEP) and TEP Plus, are serviced by Asurion, just like AT&T. Both will cost you monthly fees that go higher if your phone is newer or nicer. TEP Plus is only for "higher-end" devices and brings with it a higher monthly fee but no deductibles on the first two claims. Read More
If you want insurance for your device on AT&T and you bought the phone or tablet over a month ago, you're normally in trouble. For a limited time, though, you can get their insurance regardless of the date you bought the device. Until March 31, AT&T is allowing open enrollment on any of their three insurance plans:
The most expensive tier, which was introduced last summer, can cover tablets and laptops that have no relationship with AT&T so long as there is at least one device that is tied to the carrier on the plan. The main difference between the $6.99 and $9.99 plans is the ability to get priority technical support in the more expensive one. Read More