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How to contact Amazon customer service by phone, email, or chat
Late orders, missing packages, or tricky returns are a few reasons it's better to talk with Amazon's team
Amazon's knowledge base is full of information and materials to help you help yourself. Still, you might need professional help when no database of common problems helps you solve yours. Contact an Amazon representative if you need one-on-one support for your new Amazon Echo speakers. Amazon's customer service is easy to contact, and there are three ways to do it. This guide shows you how to reach the agents and suggests which contact method best suits your concerns.
Microsoft has made a name for itself in the console space since 2001. Over the years, the company has offered many Xbox hardware and services, including PC Game Pass, Game Pass Ultimate, Xbox Game Pass Core (previously Xbox Gold Live), and handy controllers, along with its current generation of consoles, Xbox Series X and Xbox Series S. These services extend to cloud gaming, where you can play your favorite Game Pass titles on a budget Android phone or any browser-supported device.
How to contact Fitbit customer support
Here's how to reach out to Fitbit customer support on the app, on web chat, by phone and email, and by social media
Fitbit's smartwatches are known to be solidly dependable wearables, but it doesn't mean they're invulnerable. Google, who purchased the brand in 2019, has been steadily adding more software to the watches, meaning there's more chance for something to go wrong. Whether you have a new device or want to learn about fitness trackers, saying hello to a customer service agent is a great place to start. Here's how you can do that.
Google creates developer helpline to solve problems ... caused by Google
Maybe this will reduce wrongful takedowns on the Play Store
You can install apps from any source on Android, but most of us still turn to the Play Store to find new software. Google's security policies help make it the safest, most straightforward way to use apps on your phone, but the reliance on algorithms to help issue automatic takedown notices can leave developers high and dry. After countless false removals, Google is finally testing a new help desk solution for devs to use with any questions and concerns.
The unbelievable month-long saga of getting my $2000 Galaxy Z Fold2 fixed
...and by "fixed" I mean "lost and reluctantly replaced"
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I have strong feelings on foldables—I think they're the future, but I also think you should absolutely not buy one right now. As cool as foldables phones like the Galaxy Z Fold2 might be, the technology is still very new. These phones are expensive and prone to more hardware issues than traditional flat phones. Because I am a giant nerd with questionable decision-making skills, I bought a Galaxy Z Fold2 for $2,000 shortly after release in spite of all this. It was great! Until it needed a repair. It's been a month now, and I still don't have the phone back, thanks to the combined incompetence of UPS and Samsung.
Tip: Amazon's chat bot is actually surprisingly decent at handling returns and refunds
It's shockingly fast (provided it works for your situation)
Buying stuff online is easy, but getting support when things go wrong can be much harder. Walking into a store where you can drop off an item face-to-face and explain why it needs to be returned is a relatively simple process compared to wading through phone menus to speak to someone, or twiddling your thumbs as an underpaid support representative juggles twenty chats at once. But, if you haven't used it yet, Amazon's automated support chatbot is pretty great.Not a lot of folks seem to know that this is even a thing, it appears that Amazon silently launched the feature sometime before last summer (when it picked up support for Hindi). But in our anecdotal experience, it works well.[EMBED_TWITTER]https://twitter.com/RDRv3/status/1268591984102391808?s=20[/EMBED_TWITTER]AP's own David Ruddock had to finagle a return when a third-party merchant on Amazon that refused to accept returns sent him the wrong product. While that's usually no issue if Amazon is the seller and the shipper, some third-party merchants have policies that don't take problems like these into account, and the options available for support on the order page don't even include it.Rather than dance around the time-consuming seller feedback tools to fix the problem, he fired up the chatbot and reached a resolution to his issue in no time — a 30-second process, he claims, both faster and easier than dealing with human support representatives. After a series of questions to navigate the bot's decision tree, he was offered a refund for the mistake. I know I've had to sit on effective "hold" in human-driven support chat for minutes between messages, and this was resolved in less time than you'd waste waiting on a single response most of the time.Based on responses to his anecdote on Twitter, most folks that have used Amazon's automated support chatbots have positive feelings for it. While it's unfortunate that automation like this might be taking away some jobs, the benefits for customers are immediate and tangible. The next time you run into a problem with your Amazon order, consider giving the chatbot a try, if you can — it might be faster and easier than the other support options.
While Google is great at a lot of things — artificial intelligence, machine learning, and cloud services — it is royally terrible in the customer service department. After years of pain and suffering, the company may finally be ready to tackle this problem head-on. Following up on a pilot program that started back in 2018, Google is greatly expanding its effort to improve customer support by hiring thousands of its own representatives to answer calls and troubleshoot product issues.
Google Fi's customer service problems are numerous and well-documented. The carrier has been accused of billing customers for using Wi-Fi, blacklisting IMEIs, locking customers out of their Google accounts, and charging them the full price after promotions (causing plenty of overdraft fees in the process). At this point, Fi is more associated with bottom-barrel customer service than the aggressive, on-demand pricing it was once known for. Today we have another horror story involving a two-month-long runaround and $70 in upgrade fees for a phone the company admits was never delivered.Detailed at Android developer Jason Atwood's blog, today's episode of Fi-related woe starts with an attempted upgrade to a Pixel 3 via interest-free monthly payments. The phone never arrived, with FedEx's own tracking and Google Fi customer support representatives confirming it was last listed as on a truck for delivery. Over a week and three separate attempts to contact customer support yielded no results regarding the investigation into the missing package, while Atwood received his first monthly bill for the phone. Repeated attempts to contact customer representatives and escalate the problem over the following month failed.Finally, one month to the day after the phone was out for delivery, a representative at Fi sends Atwood a new device, telling him it's too late to cancel the replacement order, even though he would rather be refunded. Over the next two weeks, the phone is refused at the time of delivery, sent back to Google in the hopes it might secure a refund, and the second monthly bill for the device lands. Finally, almost two months after ordering the phone, Atwood is informed that the two bills he's paid for the Pixel 3 — $70 in total toward a device he never had — can't be refunded, as he's past the "remittance period" which would allow for a return. Ultimately, Atwood considered it a $70 learning experience, eventually moving over to T-Mobile and an Amazon-purchased Pixel 3a.Product Expert and known Google Fi customer support escalation specialist dmziggy over on Reddit says that Google Fi is "aware of the case and looking into it." And while we wish this particular episode of customer service failure existed in isolation, there are piles of other recent horror stories out there:
Talking to a company's customer support rep isn't often a pleasurable experience, and sometimes it's made even more automated and less personal when getting replies from a nondescript "support" or "help" social media or email account without a face or name. That's an issue you could face on Twitter, when multiple reps are in charge of a company's account and presence, but depending on the company's policy, they either hide in anonymity or have to remember to sign messages with their initials or names to seem more approachable to users.