Most of the time when a customer sends a gadget in for repair, under warranty or otherwise, the manufacturer will either fix the problem with the original unit, issue a refurbished unit that's also been fixed, or (if supply and/or time is low) send out a new one. None of those three options seem to be available for certain ailments of the Nexus 5X. According to an Android Police reader and several posters on the dedicated 5X subreddit, LG is issuing full refunds for owners that are suffering from a particular malfunction that causes a "boot loop" and an unusable phone. Read More
Starting with the Galaxy S7 series, Samsung began offering gifts to customers who pre-ordered their phones. If you pre-ordered a Galaxy S7 or S7 edge, you got a free Gear VR. The South Korean tech giant offered a similar promotion, arguably even better, for the Galaxy Note7—you could choose to receive either a Gear Fit 2 or a 256GB microSD card. But a number of T-Mobile users are having issues claiming their gifts. Read More
After a few days of data connectivity hell for some Nexus 6 owners, it seems that Google corrected the issue on the back end. Comments on a post in the r/Nexus6 subreddit indicate that most people have had their LTE data connection restored by this fix; however, many are reporting that they addressed it themselves by changing the APN settings or by updating their Google Connectivity Services through the Play Store.
As of now, it is unclear how exactly the issue was solved, but a Google employee named Orrin (u/GoogleNexusCM) posted an update on both r/Nexus6 and the Nexus Help Forum on Google's Product Forums. Read More
The Nexus 6 isn't exactly a smash hit of a device - between a niche target audience, an unusually large form factor, and a high initial retail price, it hasn't gotten the same warm reception as some other designs in the line. But there are still plenty of Android faithful using "Shamu," and more than a few of them using it on T-Mobile... including multiple Android Police writers. Since the beginning of August, a considerable number of those N6 users on T-Mobile have been experiencing serious connection issues. Read More
Did you know that if you email T-Mobile's John Legere you can actually get a reply from the CEO's staff or even John himself? This is decidedly not the case with AT&T CEO Randall Stephenson. In the latest PR blunder for the carrier, a customer who emailed Stephenson with a few suggestions was shut down by AT&T's chief intellectual property counsel. Yes, AT&T lawyer'd their own customer for sending an email. Read More
We're naturally big fans of Google here at Android Police. But living in Google's world as we do, it's easy for us to see the flaws in the enormous company, and it's also our duty to point them out. One of the biggest problems with Google is that it's often terrible at providing customer service to its hundreds of millions of active users. So it is with the first major problem to pop up for Music Key, YouTube's new music subscription service.
To put it bluntly, some paying Music Key users can't access the ad-free music, background playback, and the rest of the bonus features that come with the subscription. Read More
As a "new" company that caters almost exclusively to technology enthusiasts, OnePlus has been under the microscope ever since it announced its One flagship phone... with no small amount of criticism coming from this very website. But a string of recent posts on the official OnePlus forums prompted a response from the company's social team. Basically, customers accused OnePlus of shipping refurbished One phones and claiming they were new, a practice that isn't unheard of from consumer goods manufacturers and retailers of all sizes.
In a post on the OnePlus forum, a company representative outlined no less than seven cases where customers alleged that phones shipped to them were refurbished or less than new. Read More
Yet another Motorola app has been added to the Play Store, but it's not as glamorous this time. MotoCare will now be kept up to date on all supported devices, and it's getting a new (slightly more descriptive) name – Motorola Help.
This app contains basic how-tos, tips, and support information. There is an option to call Motorola support directly, or start a chat session. That's more than you get with most OEMs. None of the functionality has changed with this update, but now Moto will have the option to tweak it as it sees fit.
Motorola Help is compatible with the Droid Ultra, Droid Maxx, Droid Mini, Moto X, and Moto G. Read More
Has your AT&T Galaxy Note 3 been having trouble finding and keeping a GPS signal? Then you're in good company, if the posts from aggravated users on AT&T's official support forums and XDA are any indication. One of these users contacted us to complain, and we can confirm that it's a problem with at least some AT&T Galaxy Note 3 units - one of the AP team member's personal phones demonstrates the same behavior.
This seems like pretty typical bad behavior from possibly faulty GPS radios. Most affected users are reporting simply unreliable performance with frequent cut-outs, often in the same physical locations. Read More
Sprint customers now have one more self-service option when managing their account online. A couple of days earlier than its official launch, the carrier has begun allowing users to change their phone number online, thereby avoiding the $15 fee charged when switching numbers via phone or in-store.
Inside Sprint Now indicates that while this feature is being labeled a "benefit," it may actually be a cost-cutting maneuver, executed in an attempt to reduce the number of calls to customer care, thereby saving some money.
While this may be a simple cost-cutting move on Sprint's part, it's always great to see enhanced account control becoming available to consumers.If you are looking to change your number easily (and more importantly without charge), just log in to your Sprint account online and head over to the (now live) "change phone number" page here. Read More