31
Mar
Droid-x-Broken-Screen

PSA: Verizon's Warranty Exchange Policy Is About To Get A Lot More Strict Starting Tomorrow

Posted by in News, Tips & Tutorials, Verizon Wireless

It appears Verizon has altered the terms of its "Certified Like New Program" ("CLNP") (pray they don't alter them further) to be a lot more demanding regarding the condition of exchanged devices.

Namely, if you send in your destroyed DROID, don't expect to get a shiny new replacement without a serious penalty - all phones sent in on warranty exchange must now meet the following requirements:

CLNR Cosmetics Standards

CLNR Cosmetic Standard Summary:

  • No blemishes are permitted on front surfaces such as the touch screen, keyboard
  • No more than two flaws, which must be less than 5mm in length, are permitted on other surfaces
  • No flaws or defects on lens
  • No dust, dirt, or fibers under lens
  • Ports must be free of foreign material and corrosion, be in operating condition, and have the plugs in place if applicable

This means even if your Android device suffers from a warrantied defect and fails, you may be out of luck trying to get it exchanged if you haven't kept it in tip-top condition.