We've all heard the story before. A brand new, very popular device rolls out to the public and everybody hurries to get their hands on it. Shortly thereafter, people start to notice some of the more serious issues that degrade the experience or even make the gadget unusable. When that device is a phone and one of those issues is audio quality during calls and recordings, people can become justifiably angry.
Sprint customers typically complain about the lackluster data coverage, but they at least have generally been able to make phone calls. Yet many customers who went out and bought the Galaxy Note 3 from the carrier found that even that ability was lacking. They suffered from garbled voices, popping sounds, and all about terrible audio quality leaving them wondering why they bought a phone over a tablet in the first place.
While the Galaxy Note 3 is getting mostly positive reviews, some Sprint customers are giving it a million thumbs down for its usefulness as an actual phone. The Sprint forums (among other places) have been overflowing with complaints of poor audio quality on calls. Now Sprint has at least acknowledged there is something to investigate.