25
Aug
ad66de90b513c42c7e49dada2a057dc6

Update, 12:00 AM Eastern 8-26: OnePlus has contacted us with an official statement on "MiYzu's" case.

"We are very sorry to see one of our users had to experience this with their device as the safety of our customers is our first and foremost concern. We have already contacted MiYzu to learn more about his condition, as well as dispatched OnePlus staff to physically retrieve back the phone. This way, we can determine the circumstances surrounding this so that we may work to prevent this happening in the future.

Our products undergo extremely rigorous testing, and this is the first time anything like this has happened. We take this issue very seriously. We will send MiyZu a new phone and also reimburse him for the damage to his jeans and phone case, as well as any medical costs associated with this accident."

-Carl Pei, the Director of OnePlus Global

It's comforting to see quick action and a willingness to make amends on the part of OnePlus. Mr. Pei also made his statements in the original OnePlus forum thread, which has been moved to the Technical Support section (which requires an account to view).  

--

Most of the gadgets we report on use lithium-ion batteries. And like all batteries, they store chemical energy. In most cases they're extremely safe, but if something happens to make them release all that energy at once, what you get is a tiny trouser grenade. At least one owner of the OnePlus One is reporting that his phone went kaboom while he was walking in the subway, destroying the hardware and giving him a minor skin burn.

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The poster "MiYzu" claims that the battery exploded in the back pocket of his jeans with no external stress of any kind. Sudden impacts or extremely high temperatures can cause just about any battery to malfunction and release chemical energy, but if it happens without warning or reason, it's generally assumed that there's a hardware defect involved. Various large-scale recalls of rechargeable batteries have been instituted in the past for that reason; the biggest was probably a series of Sony-branded defective OEM laptop battery recalls in 2006.

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Samsung was in a bit of hot water last year after a Galaxy S3 battery exploded and seriously injured a young woman, but an investigation revealed that she was using a third-party battery with a counterfeit Samsung logo. That's almost certainly not the case here, because the OnePlus One's battery isn't removable (though it is physically accessible thanks to the swappable back cover).

At the time of writing at least one OnePlus representative has reached out to the original poster via the forum, and the OP replied that he has submitted a support ticket.

Source: OnePlus forum

Addendum: commenter Scott Warner points out that the OnePlus One uses a lithium polymer battery, not the more common lithium ion design. The difference is that the LiPo technology uses a solid electrolyte,which should be more difficult to damage via external pressure. 

Michael Crider
Michael is a native Texan and a former graphic designer. He's been covering technology in general and Android in particular since 2011. His interests include folk music, football, science fiction, and salsa verde, in no particular order.

  • Matthew DiGiacomo

    Who outs phones in their back pocket?

    • xsirxx

      Who puts their laptop on top of their car when they get in? I dont think we will ever understand some people.

      • http://tamcore.eu/ Philipp B.

        I did! :D

      • Scott

        I have a picture of a laptop that one of our police officers did exactly that. Then he drove off...

    • ProductFRED

      Seriously. I'm not insinuating that that's what caused the explosion, but what an incredibly stupid place to put a device. I've seen people crush their phones because they forget it's there. You're also making it easy to steal because it's so easily accessible.

      • flosserelli

        Exactly. I am OCD about my gadgets but one time I put my phone in my back pocket and forgot about it, and I almost sat on it. All it takes is a moment of carelessness. And if you have never been pickpocketed, you would be surprised how easy it is (especially if you wear loose fitting pants).

    • MagicMiguel

      I've seen tons of women carry it there.

    • shadowx360

      Uh....so leaving it in your front pocket lowers your sperm count. Just sayin'

      • SSDROiD

        Please source a link to that. I never put a phone in my pocket, I always just carry it around in my hand (#PhoneAddictYOLO), but I'm curious to see if there is any real statistics or science behind a statement like that.

      • bhake

        Not true. My wife is pregnant. :)

        • gondo

          Yea, but that doesen't crash his theory.
          Pregnant wife doesent mean...
          (Haha, just joking)

        • Gator352

          By the phone?? Nice!! :)

        • ew

          Because your neighbour keeps his phone in the back pocket.

        • PoisonApple31

          Your mistress is going to be upset.

      • PiLoT .

        your mom says mines okay. she has to chew sometimes

    • Kareem Ayman

      Someone whose front pockets are not big enough to accommodate a 5.5" phone?

      • Matthew DiGiacomo

        Not sure what pants you wear but every pair of pants I have the front pockets are bigger than the back pockets.

        • dude

          Well you're not sexy enough then. Or just not hipster enough.

        • Kareem Ayman

          I wear regular jeans with bigger front pockets like you specified, but I'm sure I have seen ones with almost non-existent front pockets before, which are a waste of money IMO.

      • ChinoShill

        My Z Ultra fits in my front pockets, so maybe stop borrowing your little brother's pants.

        • Kareem Ayman

          Just an applicable scenario, I wear regular jeans and have a manageable 4.7" phone.

        • SG

          Unless you're female, the only time you'll have decent sized pockets is if you wear sweats or something like that, otherwise, you get shitty pockets or fake pockets.

    • Dario · 753 a.C. .

      i saw a lot of girls carrying their phone in the back pocket. boys usually don't do that. i don't know why.

      • Jeffrey

        vibrates nicely against the testicles!

    • [A]dri[A]n

      I do. I have my phone in my back pocket like 90% of the time.

    • IronPlumber

      I work construction. Back pockets are about the safest place some of us have.

      I also have a heavy case so I don't worry much about occasionally copping a squat on it. I have tried holsters and fairly readily destroy them so that's out.

    • RH

      Ever since I had my Dell Streak 5 (yeah, I was one of the few that had one and LIKED it), I've always used a horizontal case that clips to my belt. Carried the Streak, Galaxy Note & now the Huawei Ascend Mate2. No pockets for my device.

    • av

      People.

    • DirkBelig

      Take a look around, especially at girls and their iPhones. Plenty of phones in back pockets. I don't understand it - easy theft and sit-down damage, for starters - but people do it anyway.

  • lulz_deliver

    Only one battery exploded. That also happened to all the other OEMs. No big deal.

    • HellG

      But how many of that phone were sold? you are comparing phones that sell millions to this? its a really bad sign

      • Tony Byatt

        Still only one so far...
        Hundreds probably for the other OEMs...

        • sva

          Oh, ok, he might have sat on it, so its his fault. Remember everybody, never sit on your phone. Its like a grenade.

          • Sqube

            This isn't to say that this isn't OPO's fault, but you should be aware that any battery is just powerful (and hopefully contained!) chemical reactions. The difference between powering your device and giving you a burn is in that containment, so it behooves you not to mess with that containment.

      • http://www.geordienorman.com/ George Byers

        The LG gwatch burned someone too and not many of them were sold... point is it only takes one to be faulty...

        • HellG

          That's totally different thing, there was an actual bug in the code that made the current keeps going through the pins at all times on ALL WATCHES, and that was fixed with an OTA, and you cant compare a minor skin irritation to an explosion on your back pocket...

          • http://www.geordienorman.com/ George Byers

            Yeah your right... But I wonder if oneplus will throw cyanogenmod under the bus again and blame it on their battery calibration being incorrect or something...

          • Drew Duncan

            Their business practices thus far are much better than that. That would be far beneath them.

          • Justin Merithew

            Really? They've used Cyanogenmod as a scapegoat for almost every single problem with the phone, or at least any that they could feasibly relate to them. So why would it be far beneath them to do it once again?

          • Jesse Afolabi

            you're

          • http://www.geordienorman.com/ George Byers

            fixed, happy?

      • yankeesusa

        Ok, then don't buy it and buy one from the bigger companies. You'll be safer since no other batteries have ever exploded and this definitely is not user caused. SARCASM

      • Steve Freeman

        Just because the battery isn't really replaceable doesn't mean he wasn't using a third part external case charger or something, which may have caused the battery itself to become overcharged and explode. Until we hear what the actual circumstances were, blaming anyone is just amateur hour.

        In other words, just because someone says something happened one way, doesn't mean that's actually true. People lie. Frequently.

    • lensgrabber

      My phone has no problems. My Moto X gets hotter than my OnePlus does. Unless this becomes reported more often I'm not going to worry about it.

    • Gaben

      Yeah, you're the next one mate.

  • ziPRR

    Probably sat on it, lol.

    • Joe Blair

      Ah yes when I accidentally sit on my phone it also explodes. The phone doesn't look bent at all.

      • ziPRR

        The "lol" implies I was joking. I sometimes forget that sarcasm and humor don't come across properly online.

        • http://www.geordienorman.com/ George Byers

          lol doesn’t imply that... /s does `_`

  • remister

    He "smashed" his phone. Is he eligible for an invite now? "Never settle"

  • Ron Lunsford

    This just in, the poster "MiYzu" also works for Samsung in their battery development program... :)
    And yes, I made that up!

  • Scott Warner

    Note: The OPO has a LiPo battery, not Lion
    See http://oneplus.net/one#specifications

    • http://thegumshoe.com/ Michael Crider

      Excellent point. I'll update the article to highlight this.

    • Zp15

      I thought lithium ion polymer was a type of lithium ion battery?

      • Christopher Ching

        The distinction between LiPo and Li-ion is usually not made outside of hobby model racing/airsoft circles (where hard-cell li-ion batteries are relatively rare and NiMH is more common). Lots of personal devices have LiPo cells since they're easier to mold, they're just labeled as regular Li-ion since they function the same as regular Li-ions from a chemical perspective (unlike "true" LiPo batteries).

        • yankeesusa

          I love lipo batteries in my electric racing cars. They can really take a beating and charge really fast.

  • http://www.volkswagen.de/ Quailallstar

    Cue the lawsuit in 3, 2, 1....

  • moose

    so we are surprised when a cheaply and badly made chinese phone explodes?

    #neversettle

    • lensgrabber

      Dude you probably have never actually touched a OnePlus or OPPO phone before have you? It's very well made.

      • Romdude

        Then why did they ship them out with undried glue causing lots of OnePlus screens to turn yellow? Yes yes you can use a uv lamp at a nail salon to cure it but still...

    • Sean Long

      Its easily explainable....the phone ran out of invites and exploded.

    • R

      superior quality to any samsung device hands down...btw samsung (korean company) made in china.

    • http://www.geordienorman.com/ George Byers

      This sounds like something a badge snob would say... just saying.

    • weg

      "cheaply and badly made chinese phone"?

      You mean like iPhones and Samsung Galaxies?

    • yankeesusa

      Unless you have actually used the phone you have no idea what your talking about. Many of the parts and phones out now from other companies are Chinese and this isn't the only phone that has caught on fire not to mention it is a possibility it wasnt a defect but a user error like using the wrong charger or dropping it too many times.
      I can tell you from actual owning the phone that this phone quality is better than the nexus 5 and even better than the g3 and if the s5 wasn't waterproof then I would say its better quality than that one too. I would do a little research before speaking next time, it just doesn't sound right talking from made up info.

  • Mkvarner

    1/10 phones exploded so far then?

    • sssgadget

      You forgot OnePlusOne.

    • Randy Strye

      i see what you did there

  • SSDROiD

    Let's see what kind of reactions I get from this:

    I was offered an OPO invite today. I declined it. I don't like OnePlus as a company. The invite has been given to somebody else now. Who wants to be the first one to call me a fucking idiot? :D

    It seems to me like I'm the only one here who doesn't worship this phone. It seems like I'm the only one who refuses to buy the phone because I dislike the company. Are there any others like me out there, even if you didn't buy it when you had the chance for any other reasons? I'm really curious to see what kind of replies I get.

    • morteum

      It seems to be either love or hate for this phone/company. A lot of people really harp on the company for everything they do, and I have to say I think some people are being too harsh on them. They did manage to do a lot of really great things that no other company has been able to do. On the other hand, all these small things add up to one big set of problems, and it really hurts their reputation as a company. Especially a new company. It makes me wonder where they will go from here.

    • Gator352

      I don't like the phone either for some reason. Not sure how I feel about the company as a whole....but no, you're not an idiot cause I do however....feel the same about Apple.

    • Mike Reid

      Many of us who will likely never buy one don't bother to post. Why should we ? Just to bitch or say we'll never buy one ?

      And to each their own...

      • SSDROiD

        Nope, I was just curious what kind of reactions I'd get. I don't expect people to start posting if they did or didn't buy it, I just wanted to check once :)

    • lulz_deliver

      Fucking idiot.

      Happy?

    • Stocklone

      Hate the company but don't regret buying the phone. Having a phone with CM installed on it from the factory with the ability to switch between physical and virtual has been awesome. I totally get where you are coming from though. I've switched a family plan of 5 all to off-contract this year. Switching from CDMA to GSM so everyone has to get a new phone. And getting a brand new 64GB phone for $350 could just not be passed up.

      • yankeesusa

        Exactly, I gave this phone a shot and loved it. And at that price you can't go wrong. This phone is worth at least $600. The quality is amazing.

    • the milkman

      The only thing I'm pissed off about, is not selling my invite.

    • someone755

      My curiosity lies in your hate towards the company.
      What did they ever do to deserve more hate than Samsung (or any hate at all for that matter)?

      • SSDROiD

        When it comes to PR, OnePlus has had two ridiculously idiotic marketing campaigns, and they're also a startup company. They should be more careful, more thoughtful, and even if their devices are awesome, at this early stage in their company, they should be able to maintain a good reputation. No campaigns would be better than the campaigns they've had.

        Also, while I realize it's a minor difference, I don't hate OnePlus. I dislike them. The difference is that if I see someone I hate, I want to smash their head into the wall. If I see someone I dislike, I'll be polite and respectful but keep a distance. With OnePlus, I realize they have made some stupid mistakes (enough to make me not want to support them), but I don't hate them.

    • yankeesusa

      I definitely understand your point. I wouldn't buy a product from any company with such a bad record for customer service and not getting a product out the way a normal company would. But I also am giving them the benefit of the doubt since they are a start up company and in almost every forum I check this phone gets praises from actual users. So my first invite from a friend I declined. Then I joined a oneplus forum and decided to buy it with my personal invite. After trying the phone I love it. It is one of the best phones I have owned. It is as smooth as a nexus with better features and a better or about the same battery life as a note or g2. Only reason I'm selling is because I like the way my new g3 feels in the hand and I love the ir blaster and camera. Otherwise I would have kept it. Plus I have to use the money to pay part of my g3 off.
      so i do understand why you wouldn't buy a phone from a company that doesn't have the best record, but hardware wise this phone is top notch and it is hard to beat.

    • Guy

      After fucking dealing with their customer support since July 15th I understand. It shouldn't take this long to get the answers you need in order to pay to have your phone repaired and it also shouldn't take them another month to repair it. Yeah, hate is a word I'd use for how I feel about this company.

    • Jeffrey van Zeijst

      the reason i didnt get it yet was because i like my xiaomi mi3 a lot!!! Your not an idiot for not buying this phone, as you got your reason not too! I had it as well, but i defenitely wont say never! I dont know, but when the phone is good and worth the price why shouldnt we consider!? i dont care much for Oneplus as a company, other than if they are able to bring this promised hardware and making it perform solid without much of being a pain in the ass company, yeah sure i might be interested, but to me the phone needs to preform as expected and if thats the case the phone itself might still be a great deal!

  • Petko Petkov

    Have OnePlus One, it doesn't even gets that hot when using it(compared to other phones...), it could be just one malfunctioning phone...

  • Evris K

    No problem. She must take a naked selfie and send it to OnePlus and she will take an Invitation to buy a new.

    • Ixil

      He's awful hairy for being a woman. :-P
      like another poster pointed out: the burn seems a little low for being in his back pocket.

      • stang6790

        Well based on how most of the younger generation wear their pants, the burn should be about at his knee if it was in his back pocket. :)

  • mactr0n

    If this was a fake or the OPO owners fault and I were OPO, I would sue the shit out of androidpolice.

    • Jason Storey

      For reporting a story to the public? That's what they are for.

    • http://thegumshoe.com/ Michael Crider

      Yeah, this ain't my first rodeo. Notice how both the headline and the article state that THIS PERSON SAYS his phone exploded. The photos are pretty good evidence, but they aren't proof.

    • Petko Petkov

      If they are going to sue anyone they should sue the owner actually, the article just reports it to us that someone posted that it exploded, not saying it really happened or anything.

    • Gator352

      Sue the shit out of you for being stupid.

    • Mike Reid

      LOL.

      Because suing news sites is good publicity ???

    • Jerry Rich

      Thankfully you're not OPO.

  • david coffey

    I see most women carrying phones in their back pockets. Bigger pocket. Front pockets on women's pants are really small.

    • Romdude

      They have front pockets? Oh wait, they do, they are showing right under their shorts.

  • Gerjannn

    Aww poor him, now he can wait for an invite all over again

  • jonathan3579

    He's using the same Cruzerlite case as me. 😱

  • Sean Long

    Please send me an invitation so I can be physically harmed by your POS phone!

    • yankeesusa

      Your awesome. I didn't know you could tell a phone was a pos without actually trying it out. I also didn't know that this is the only phone that has ever caught on fire. Thanks for your input, you have added more knowledge to the world.

      • Kevin

        The butt hurt is strong with this one.

  • GrendizeR_1
  • Wesley Modderkolk

    I wont settle for minor skin burns. I want the full, 3rd degree burns!

    • Scott

      Either go big or go home.

  • Hordiyevych

    Although I don't know pretty much anything about this, I read somewhere a few years ago that it was possible to get a surge of some sort through your data and mobile connection if it suddenly connects. Not sure if there is anything behind this, or if it's just complete BS.

  • abobobilly

    I am pretty sure it was because of the user's own mishap.

  • http://anders.moe Baku

    Huh, those FCC, CE etc. marks on the back of his phone are way different than the ones on mine. My OnePlus One was among the first batch of European phones with the redesigned backs - is this an even newer version or is there something I haven't heard about? D:

    • yankeesusa

      The first batch of oneplus had bigger fcc logos, they have made them smaller since then.

  • Izzy

    he may have accidentally microwaved the phone before the explosion

    • dude

      Why would he accidentally microwaves the phone, did you read his original post? He was in the subway tunnel when this was happening.

  • Paul

    Lucky it was in his BACK pocket! I always keep my phone in my front-left pocket, which could lead to a far more serious injury!

    • dude

      You just have to learn to unzip quickly.

      • Alex Fischer

        How is he going to unzip when it's all on fire.

  • http://www.officinawazo.com/ Carburano

    maybe now touchscreen is working properly... LOL

  • Fer

    Typical Android phone... Exploding for no reason at all

    • Debadatta Bose

      Tim Cook spotted again!

    • mike

      just as well no apple phones have exploded that aluminium body would turn into an ied.

    • yankeesusa

      Really? Oh no, someone who thinks that the iphone and ios is the only os out there. Last time i checked iphone was the one that is now replacing batteries in some of the iphone 5 phones due to a defect. That's ok, you can stick with your iphone and ios while I stick with my so called typical android and can do twice as much with my phone.

      • dude

        I don't know why you waste your time with him. If he's an iPhone fan and he purposefully goes to this website and seek out this article in other to troll, then he probably doesn't have anything good to contribute and needs to be ignored.

        • yankeesusa

          Yea, I should have ignored it. The thing is that I am tech guy and I use all technology so I can compare. But your right, people like this are one minded.

        • sguyx

          he cant do anything good with his iphone and he has all his time to troll :P lets make him happy atleast - he has to live with his iJunk...

  • DanSan

    He has to wait for another invite to get a new battery.

  • yankeesusa

    Like article states, the Lipo was in this phone not the lithium ion. Lipos are alot better. I use them in my electric cars and they can take a beating. At 70mph and jumping and falling they last a long time and can take a beating. I think this might have been a defect on not any damage. Unless he was using a horrible 3rd party charger.

  • flosserelli

    #OnePlusSkinGraft

  • Jasper Guerrero

    it may be a hardware defect but the quick action. now that's an awesome support from the manufacturer.

  • _artem_

    omg... AP posts pictures of hairy asses. stop this. why the owner of that exploded OPO isn't a girl????

    • sguyx

      because girls have "one button iphones"? or we prefer guys?

  • RC

    "Back pocket" and "no stress" are mutually exclusive. Dumbest way ever to carry a smart phone!

    • Alex Fischer

      Probably because this phone is 6 inches tall and would not fit in an average jeans front pocket.

  • John Motschenbacher

    Eh...not like this hasn't happened before. Can happen with any battery.

  • MyLifeOnline

    One battery out of the 1 OPO shipped... They need to get it together and rid the invites and pre-orders all together.

  • caveman

    Eww. I thought it was just thigh I saw.

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