07
Jul
GearLive-Thumb

Not all that many Samsung Gear Lives have made it into the hands of users, but already we're seeing reports of the smartwatch's charging mechanism breaking and preventing users from continuing to power the device without resorting to wildly impractical measures. Some disgruntled Google I/O goers have taken to Google+ to share pictures of their damaged hardware.

GearLive

The user who shared the image above contacted support to arrange for a replacement and came to the conclusion that "Samsung can die in a fire." He was unable to find success through Samsung's site due to an inability to find a "model code" that the website insisted on. Afterwards, he spent time on the phone listening to a recording list menu options before being told no one was available to help. He then contacted Google, who was able to connect him to Samsung successfully. No matter, for his situation hardly improved afterwards.

The samsung operator couldn't understand the problem beyond "watch and charger do not connect" and couldn't understand that I did not have a proof of purchase for the watch (I didn't purchase it! And seeing as it goes on sale tomorrow neither has anyone else!).

Eventually she managed to create a ticket in their system for someone to call me back sometime in the next 48 hours to tell me where to send the watch or something.

She also informed me that I would have to pay a repair cost for the damage done by their design flaw and that the further information that I was going to receive could not be emailed or texted instead."

A different user complained that his Gear Live broke in the same way after only four charging cycles. Another guy shared that his adapter had bit the dust. The Gear Live frankly has one of the worst charging mechanisms we've ever seen.

GearLive2 GearLive3

This is hardly a large sample size, but only the people who received the watch at Google I/O have been able to use one regularly so far, and we have a feeling that the number of reports will only grow as devices start shipping out to consumers this week. The charging mechanism is apparently just plain bad, and unless Samsung improves the design, there's a decent chance a replacement unit wouldn't last much longer than the first.

Update: Here's a picture of how the Gear Live is supposed to charge (along with three other smartwatches). It's the awkward one standing up on the right.

GearLive4

Source: Google+ [1], [2], [3]

Bertel King, Jr.
Born and raised in the rural South, Bertel knows what it's like to live without 4G LTE - or 3G, for that matter. The only things he likes sweeter than his tea are his gadgets, and while few objects burn more than a metal phone on a summer day, he prefers them that way anyway.

  • Tony Byatt

    Samsung...

    smh...

  • JiGSaW525

    And that's another reason I wait for Revision B.....or really just the Moto 360 :)

    Come to think of it....this would be the 3rd version of a Samsung watch already? WTH?

    • Daniel

      Devil's advocate: they probably designed and built the thing in 2 hours after Google announced Android Wear and hardware partners.

      • Richard

        They had no more of a disadvantage than Motorola or LG.

        • Daniel

          Well maybe, but they at least had devices to show off simultaneous to the original announcement. Both were in the commercial, etc.

  • Thomas

    That first picture though, cringe

    • Crispin Swickard

      They obviously have more issues than broken charger ports.. I really hope that person works with drywall for a living.

  • silver_arrow

    You think samsung, who has experience making smartwatches, would be able to have this down

    • Cherokee4life

      at least the battery doesn't self-combust like the Samsu.... oh wait lol

  • http://shanked.me/ Shank

    Really starting to wonder if I should cancel my preorder now...

    • Tony Byatt

      Yes...

    • http://www.stevenmattera.com Steven Mattera

      I wouldn't worry about it. Received mine today and it's an awesome watch. Just have to be careful with the charger. It's a $200 electronic, don't treat like a $20 watch you picked up from Wal-Mart.

      • http://shanked.me/ Shank

        Did you order through Play? I ordered on the 5th and I still don't have a ship date/tracking.

        • http://www.stevenmattera.com Steven Mattera

          I ordered on June 26th from Google Play with next day shipping. Shipped on July 3rd and received it today because of the holiday and weekend.

          • http://shanked.me/ Shank

            Ah, ok. I was just wondering because it's technically a "pre order" I guess? Not sure. Anything beats the speed from when I ordered Nexus 4s though.

        • Jason Bourne

          I ordered on July 1st, and it arrived on July 7th (due to the holiday weekend). It would have arrived on July 4th...

  • usamaisawake

    I'm not surprised by any of this, and I have a feeling many of us feel this way. That's sad.

  • Gato Mafioso

    Stuff like this is the reason why I never buy tech gadgets right on launch date

    • Crispin Swickard

      I like to wait for at least 1 hardware revision. Considering this is like the 4th, or 5th watch Samsung has put out though. You would thing they might have things down by now.

  • ProductFRED

    Yup, sounds like Samsung. When I had my internationally-purchased Galaxy S III i9300, the audio IC (chip) wasn't properly attached to the board. It was a common issue. You'd get no audio during calls and the phone's signal would cut out. On two separate occasions, I had to pay $80 to ship it to Germany so the seller could send it to a Samsung repair center on my behalf (Samsung US won't touch Euro phones). This was before the GS3 was released in the US. There was also the issue of Sleep of Death, which is when the phone's eMMC memory chip would wear itself out due to faulty firmware. The phone would become a paperweight. Samsung pushed out an update to "fix" the issue, but it did nothing. Because the eMMC chip would die, sometimes partially, you could sometimes still go into the bootloader, but that's it. The bootloader would say that the phone was tampered with since it wouldn't read the eMMC chip properly. And Samsung would accuse owners of tampering with the device, and void their warranty.

    All in all, Samsung makes good phones and tablets, but when you buy Samsung you have to be prepared to support yourself.

  • Stijn

    Suddenly very glad I've ordered a G Watch. :)

    • Jason Bourne

      Don't be... while the charging mechanism is better on the LG G, the Samsung Gear Live shines above it in nearly every other aspect. I wrote a blog post comparing the two devices I received today at hello.wordpress.com

      • Stijn

        I'm from Belgium, can't order a Gear Live here yet. The G Watch is just to keep me entertained until I can order a Moto360 (obviously)! :)

  • rmkilc

    What's wrong with good old-fashioned Qi wireless charging?

    • AOSPrevails

      Why do you think Moto 360 still aren't ready for sale yet?

      • rmkilc

        Probably waiting to launch it with the next Moto X.

        • Ernie

          I hope the Moto 360 doesn't have charging problems. Man I wish it was out. I have some cash saved for Motorola. If they ever get around and release it already!!!

    • Justtyn Hutcheson

      Takes up yet more room inside the casing, and may not charge as quickly or reliably.

      Wireless is convenient, but it has its drawbacks as well. Not to mention, the external contacts allow simple access for programming, debugging, hackery, etc.

      • rmkilc

        You would still need external contacts for backup. But wireless charging only adds a tiny tiny bit of thickness, maybe 0.5mm or less.

  • http://www.androidpolice.com/ Artem Russakovskii

    Samsung managed to create the worst charging cradle I've ever used, and I'm afraid mine will soon suffer the same fate.

    Compared to LG's magnetic and effectively wireless (there are pins, but you don't need to snap anything in) charger for the G Watch with a sticky pad on the bottom (best wearables charger I've used), Samsung's is just horrid.

    A lot has to do with the curved design, but they still could have done a lot better. Blergh.

    • http://petercast.net Peterson Silva

      The article is not clear on why the design is bad. I might be dumb when it comes to engineering (probably the reason) but I don't find it so obvious. Why is the charge cradle so bad?

      • Lucas Laws

        Look at Arterm's G+ page. He posted a picture comparing the charging of the Toq, G Watch, Gear Live, and the Pebble. The picture really does say it all.

        • Jaime

          Couldn't the watch be resting on its side? For what I can tell from that picture, the Gear could be laying on its side with no problems

          • https://play.google.com/store/apps/developer?id=iWizard Bikram Agarwal

            Yep, I would like to know this too. Without explanation, looks like the photo was clicked like that just to make Samsung look bad. (Not that I'm a Sammy fan or something)

          • Hunter

            I have a gear live sitting on my desk right now, strap clasped, on its side...perfectly natural. No idea why anyone would stand it up like that goofy picture.

          • PhilNelwyn

            Exactly.
            I don't know where it's written that this is "how the Gear Live is supposed to charge," but it doesn't look natural to me.

          • Max

            In fact it can be laying on its side without problems.

          • Jason Bourne

            Max is right. I charge mine by laying it on its side... no issue what-so-ever.

          • Moyako

            Nice try, Steve Jobs

      • http://www.androidpolice.com/ Artem Russakovskii

        It's almost impossible to clamp on straight away - sometimes you fiddle with it for several seconds, and I'm actually afraid of pressing it in because it feels like it would break. At first I would also attempt to clamp from the wrong side, which was also frustrating, but once you figure out which side the wire is on, you at least stop trying that.

        Finally, once you clamp it in, it just sits awkwardly on whatever surface it's on. It can't lie flat, it doesn't have any weight, so it'll move all over the place. Basically, the opposite of LG.

        Here's one image I took for the lulz: https://plus.google.com/u/0/107797272029781254158/posts/RYyzS28QVo4.

    • https://plus.google.com/+MichaelBond codemonkey85

      I was complaining to myself about that sticky pad earlier, when I stuck it to my couch by accident. But in hindsight, I'm really, really glad I don't have to deal with the Gear's issues.

      • nxtiak

        A lot of these sticky pads you can rinse in water and it'll clean off any debris from it. Just gon't get the pogo pins and microusb port wet.

        • https://plus.google.com/+MichaelBond codemonkey85

          Oh good, because that was actually my primary concern (our couches are old as hell). I might have to give that a shot. As for travel, I guess I'll keep it in a Ziploc bag.

      • http://www.androidpolice.com/ Artem Russakovskii

        The sticky pad doesn't actually leave residue though, so it's perfect for your desk or night stand where it won't move in an annoying fashion.

    • jonathan3579

      You're worrying me about my order now. 😕

      • Max

        I think that you shouldn't be worried, I tried both at Google I/O and ended up preferring the Samsung, the only downside was the charger but everything else was equal or better than the LG. Just use the charger with some care.

        And FWIW the LG G Watch can't be turned on without the charger at hand, that can be a problem if for some reason your watch is turned off while away you're away from your charger..

        • Francois Roy

          Nope; FWIW, it is possible to turn it on with a paper clip. There is a small hole on the back.

          • Max

            Thank you for the clarification. I wasn't able to find a way while trying it. Still is a very inconvenient method to power on a smartwatch but good to know it's there.

        • Theatticusera

          It apparently can by pressing the tiny button on the underside of the watch. According to alot of YouTube reviews anyway edit: (oops just read the reply below :-) never mind!)

      • http://www.stevenmattera.com Steven Mattera

        I wouldn't worry about it. I got my Gear Live in today. If you are careful with it peel off the charger from the right side then you shouldn't have an issue. Looks to me like a few people tried to hulk smash the charger off.

      • Nick Tsiotinos

        I've had the Gear Live for almost two days now and charged twice (been playing with it a lot). I found no problem with putting it on, but I agree that to begin with it is a little fiddly to take off, and you need to be careful with it. But once you get the hang of it - and I seem to have now - it is no issue. By the way it is easier if you turn the watch off before connecting it - that way you don't have to worry about dismissing things etc. And you don't need it on while its not on your wrist!

    • Philip Kahn

      I do wish that the G-Watch could have a charge cradle that's up or at an angle or something; that way, metal wristbands that wrap around could still be used with a sticky base.

    • Gregory

      Just curious why they all did these cradle things instead of placing the micro-USB port on the watch itself.

      • http://www.androidpolice.com/ Artem Russakovskii

        The water resistance requirement is my bet.

  • http://www.allankintz.com ack154

    So what is supposed to happen? Does that adapter wrap around the back of the watch and snap into place? And it's where it snaps in that it is breaking on the watch? I haven't really looked into this watch too much (perfectly happy with my Pebble Steel).

  • Daniel Rodriguez

    So glad I got the LG instead. Which by the way just arrived, and I'm loving.

    • Tom Harman

      same thing with me, but i'm still waiting on that damn UPS truck, i think he's screwing with me at this point, lol.

  • canavi

    Samsung made a faulty charging port and battery... Again? No way?! Not surprised.

  • Fatal1ty_93_RUS

    Did it... melt!?

  • Zyre

    That's why I have never owned a Samsung product.

  • Mayoo

    Am I the only one in the Android world who realized Samsung is complete crap?

    • Blue Sun

      I gave up on Samsung after one year of owning the Galaxy Nexus.

      • mechapathy

        I gave up on Verizon after a year and a half of owning their Galaxy Nexus.

        • MordyT

          You didn't own the phone, with Verizon you rented it... Verizon remained the owner and did whatever they wanted to it.

          • mechapathy

            I'm not sure if you're explaining to me that device subsidies exist, or if you're agreeing with me that Verizon are asshats.

      • grumpyfuzz

        galaxy nexus wasn't bad, verizon galaxy nexus sucked.

    • FritoDorito

      The Samsung Intercept was my first smartphone ever. To this day, I don't think I can express just how horrid that phone was, and just how bad it ruined Samsung's image to me. It was the first and last Samsung product I have ever purchased. For as long as I live, I will NEVER touch anything made solely by them again.

    • Maxim∑

      to be fair, Samsung has done an excellent job in some catagories, they really turned AMOLED around.

      But yeah some stuff are complete sh!t

    • LuckyHermit

      Nope. I love Android, but I will never buy Samsung crap.

  • Indianajonze

    before you all start sharpening your pitchforks and lighting your torches, maybe it's wise to step back and think about this for a moment. you have two incidents of this happening. before you all say "yeah but this thing isn't even out yet !!!", understand that the the gear fit, gear 2 and gear 2 neo ALL use the same charging mechanism, and the internet is NOT running rampant with reports or defective charging mechanisms...

    • PoisonApple31

      No problems here w/my Gear 2 Neo. Samsung does have additional cradles now - that come with another wall charger. I imagine they'll do the same for the Gear Live.

    • Justtyn Hutcheson

      The Gear 2 Neo and the Gear Live use different chargers. So, they are not directly comparable. Furthermore, it is fairly apparent that the casing of the Gear Live is made out of a different material than the Neo. In which case, it is entirely plausible that the Gear Live's material is not strong enough to support the pressure applied by the charger on the contacts and casing, causing the catastrophic failure pictured above, even if the Gear 2 Neo has not shown similar issues.

      I'm all for keeping calm and collecting data before claiming a systemic problem that would demand a large-scale corrective action, but false equivalencies only confuse the rhetoric.

      • Indianajonze

        False nothing. Retail gear 2 and retail gear live use the same adapter. Same part number...

      • jent

        The Gear 2 Neo uses the same basic charger. It may not be the same part number but the mechanism is the same.

        • Justtyn Hutcheson

          Unless they are literally identical in material composition and design both for the charger and the rear casing, they must be treated separately when analyzed for mechanical properties such as being prone to failure.

          • jent

            True. I have not done a chemical analysis. I used a Gear 2 Neo for a while and saw how the mechanism is similar if not identical.

  • Shubham Chamaria

    This needed to be done.

    • PoisonApple31

      Yeah, considering there was such a high probability you'd end up with the same fate.

    • manish

      well saved 1000 rupees :P

    • https://play.google.com/store/apps/developer?id=iWizard Bikram Agarwal

      Wow..!! 15000 Rs...!! For an "early-adopter" watch. $200 sounds so less in comparison. I sure as hell wouldn't have ordered it if I was in India.

      • Michael

        Basically 2nd gen Android watch. Early adopters would be the Galaxy Gear 1 buyers like me.

      • Varun Oza

        this cost is low only in the US...got it for 270$ with shipping here in australia...even that comes up to 15500!

    • jent

      By the way Google has been absolutely wonderful with offering replacement for broken items. At least for me. So if you purchased through Google you have nothing to worry about.

      • Stefing

        Me too, a minor (but inconvenient) problem with my 8 month old Nexus 5 got me a replacement after just 10 minutes on the phone.

      • moehre

        Yeah, but what's the use of it, if you have to replace this thing every 2 weeks.

      • Derek Lipscomb

        They didn't purchase these through Google. These were given to them for the Google I/O person(s).

        • http://turbofool.com Jarrett Lennon Kaufman

          I think jent was giving general advice to people in the comments worried that this will happen with theirs, not to the author of the article.

      • Guest

        I have to disagree. When my replacement arrived it didn't work and they refused to return my money, after all of my frustrations, because it broke beyond the 15 day full refund policy. And honestly after all the runaround I really don't want it. It is not worth the trouble I have gone through. Fast forward to today now that my 2nd replacement has arrived and already after charging for atleast 30min, it's not working :( If you get one get it at Best Buy!

    • supremekizzle

      I wish the US used rupees.

  • Clubber

    Ha. I knew my gut feeling to avoid Samsung's phoned in Wear device would pay off.

    I feel bad for the folks that have to or already have had to deal with this. I hope Samsung makes things right.

  • BrettTGonzalez

    Afterwards, he spent time on the phone listening to a recording list menu options before being told no one was available to help. He then contacted Google, who was able to connect him to Samsung successfully. No matter, for his situation hardly improved afterwards. http://num.to/264-974-592-824

  • Tony Byatt

    Mass Gear Live returns imminent if they were't able to cancel before shipment...

  • http://turbofool.com Jarrett Lennon Kaufman

    I'm reading this while my LG G Watch charges next to me. Suddenly feeling much better about that decision, despite most of the review giving the nod toward the Samsung.

    • remister

      You got it huh. Does the battery come fully charged? I am still waiting for mine!

      • Disconn3ct

        Basically everything comes between 40 and 70% charge - it is illegal (in the US, and on most major carriers internationally) to ship 100% charged - the chances of the battery going "exciting" are much higher, but the 40-70% gives enough 'slack' to prevent them over-discharging when stored on a shelf.

        FWIW my samsung arrived today at about 65% and ran - with playing around all evening - for 5 or so hours before it wanted a charge. 20 mins and it stopped complaining. (It'll get a proper charge when I go to bed.)

      • http://turbofool.com Jarrett Lennon Kaufman

        It was over 90% when I turned it on.

  • http://twitter.com/savagejeep SavageJeep

    Well at least it's Sammy first smartwatch. They're sure to get it right once they produced a 2nd and 3rd generation... /s

    • http://www.geordienorman.com/ George Byers

      It's not their first watch!

      • Jay

        pretty sure thats why the /s was there, to denote the end of a sarcastic response....the internet desperately needs a sarcasm font

        • ComicSansGuy

          Comic Sans?

          • Jack Jennings

            You always say that, ComicSansGuy.

          • http://twitter.com/savagejeep SavageJeep

            Finally a use for Comic Sans!

        • http://twitter.com/savagejeep SavageJeep

          Thanks much... Maybe a LOL Cat would have been more appropriate.

    • Sagar Joshi

      They will get it right once apple releases iwatch.

  • Octopus

    THIS...IS... SAMSUNG!

  • MG

    Given a free pre-production unit, breaks it and then hates Samsung.. OK Then.. Someone not going to Google I/O next year.....

    It's not like any of these people complaining PAID for this watches... If they really cared about smart watches, Sony have been selling them for years....

    • Tom Harman

      i agree with you, but there could be more to come when those who ordered start getting their's, then that's really going to suck.

    • nxtiak

      They weren't given pre-production units. They were given the exact retail versions that consumers got to buy. They just got it a week early.
      Simply, it is shoddy design and shoddy materials the Gear Live was made for it to break so early in the watch's life.

      • ddpacino

        No one should be shocked about materials and build quality from Samsung, either. I just hope that mine doesn't break apart in these next few weeks/months so that I have better chance at reselling it for that 360.

  • jent

    I agree with the issue of snapping things in as awkward. However like someone else said this is the same charging mechanism as the Gear 2 series of watches. Before you go all off comparing and declaring a winner out of the LG, remember that the LG mechanism will not function depending on the band chosen (such as one with a non-opening clasp). I agree the design choice was questionable but remember there are always those on the web who will manage to screw something up and go ape on the manufacturer. Sometimes the person themselves bears some responsibility for the screw up.

    • Rovex

      The LG will still work with a non opening clasp, you just have to put the watch on its side. Even Nato style straps just need loosening.

      The 360 doesnt seem to be any better on this regard either, wireless charging seems flaky to me. Its slower and sometime just simply doesn't work at all if the device isn't in exactly the right place on the charger plate.

      • jent

        I guess it depends on how strong the magnets in the LG watch hold on to the charger. If its strong enough to be placed not flat like in the pictures you may be right. This same issue might affect the Moto 360.

      • Disconn3ct

        What about with a nato-style band? (I haven't looked into how the LG charges. Unfortunately, the samsung will not charge with a nato-style because of the pins on the back. It also covers the hit-or-miss heartrate sensor. Score one for the pebble I guess..)

        • Rovex

          Well the pins are on the bottom, but you can loosen the strap and slip the charger under.

  • nxtiak

    You all who bought the Gear Live just got Shitsunged!

    • ddpacino

      Everyone isn't experiencing this issue, though. I'm sure for a good 90% of us early adopters, we're just using these to give Wear a test run before we get out Moto 360s.

  • Tom Harman

    Good thing i ordered the LG G Watch then, lol, but i say this until those of us that did discover some isssue, lol.

    • jent

      Early adopter blues.

  • Eric

    my gear fit charges the same way... pulling off the cradle doesnt give the feeling it will break.

    oh and with the picture of the gear live charging like that... whats wrong with letting it lie on its side? just ROTATE it on its side.

    I did design and 3D print a cradle for my Gear Fit so that's good.

  • Sammy Sucks

    So like anything Samsung, it looks good from a distance, but falls apart like all cheap plastic. Color me shocked.

    • Maxim∑

      its 199$, did you expect anything more?

      you get what you pay for. to be honest both the gwatch and live aren't great. And this guy has a weird way of charging his watch

  • BiggiePhat

    I've been staring at both watches trying to decide which one to keep. Opened the Gear and LOVED it. Charger pissed me off. Decided after seeing this story Id open the G Watch and see how the screen compares. Watch feels good charging is SUPER easy. Sending the Gear back.

  • jent

    Device Charging - Samsung Gear 2 (SM-R380): http://youtu.be/ouC2tCVY7Mo

    Maybe this will be helpful.

    • cmdrdredd

      That looks incredibly simple to me.

  • http://www.brandongoodman.com/ Brandon Goodman

    That image of the Gear Live charging next to the other watches is ridiculous. It can be charged in the same position as the Pebble Steel is shown in the same picture:

    https://lh6.googleusercontent.com/-cEiOSpQIxxY/U7sUvxQzEXI/AAAAAAAAJhE/6BTCbDYARYE/w1122-h830-no/IMG_20140707_144411.jpg

  • remister

    I have bad experiences with Samsung product with charging. Either their USB cable break easily or their charging ports are too sensitive, where one tug of the USB cable will break the port itself.

    • Sokudoningyou

      I had mine on my Note 2 finally give out on me this past month, but it was pretty damn easy to replace, so I wasn't completely pissed. Still boggles me, though.

  • febLey

    Samsung quality ...

  • MOSA

    nobody will buy SAMSUNG WATCHES after this trouble!

    • perfectlyreasonabletoo

      EVERYBODY will buy them and then conclude the idea of Android smartwatches is terrible. It's Samsung's standard operating procedure.

  • Jamie Krisanski

    Bloody Samsung!!!
    Honestly, I don't have a problem with the overall design of the charger. I can very easily snap it on with one hand.
    But what does suck is that the charger was DOA!!
    Got my shiny new watch yesterday, marvelled at it for a while, until it died. Went to charge it, and nothing... And it's still dead. Damn charger!!
    Glad I bought from the Play Store though. They were very easy to deal with, and are sending a replacement already. Couldn't ask for more on Google's behalf.

  • Michael

    Maybe if the first pic guy took better care of his watch and cleaned it.

  • Evan Cm

    While I agree that the charging design is stupid and Samsung should pay for the repairs, is there a reason he just didn't charge the watch upside down so it's laying flat?

    • deltatux

      Fear of scratching the screen? Not sure...

  • First place

    All smart watches should be qi charging capable.

    • hkklife

      ALL mobile devices, period. Phones, tablets, smartwatches and BT headsets. Especially high-drain, frequently charged devices like phones and watches. Why Qi hasnt gained more traction I'll never understand!

      • 213ninja

        Maybe they were going to offer a Qi enabled cradle this summer for an extra $40 bucks....I'm with you though.....include that sh$#!

      • peatcoal

        Qi is slower than when plugged in for the vast majority of modern devices, you can't really use the device while it's charging, and if you misposition your device you'll wake up in the morning with no charge.

  • coolsilver

    I feel sorry for them. That is an extreme disappointment.

  • ckeegan

    Do these people not have leftover fireworks? Strap that POS to a rocket!

  • dizel123

    Dear customer, we are sorry that you're having problems with your Gear Live smartwatch. Please purchase the much more expensive and far less useful Galaxy Gear 2 as it does not have this problem. And be on the lookout this fall for the even more insanely expensive Galaxy Gear 3 as it will not have this problem either.
    Yours truly,
    Samsung

  • Techngro

    With all the hate (unreasonable in my opinion) that Samsung gets for practically everything they do, Samsung really needs to get on top of this ASAP. It's one thing to have a product be defective, it happens, but how you respond to the issue is crucial. Samsung is big enough that they can get out ahead of this by sending out a replacement and a 'perk' (such as a $50 Play Store credit or something) post haste.

  • GazaIan

    And now I'm glad I went for the G Watch.

  • Dan Garcia

    Jesus people, using the charging cradle correctly really isn't rocket science..

    • http://www.krupa.me.uk/ Gerard Krupa

      It isn't but the damage still happens if you do use it correctly.

  • jent

    I get the impression that this is being blown way out of proportion.

    • 213ninja

      Me too

  • Phil.i.am

    And this is why I won't get smart watches period, and I'm usually tech-a-holic. I just don't see the benefit of having a watch that can do neat tricks, but last 1 day or so and looks like a hassle, and frankly all of them look awful.

    Maybe one day, but right now I'm happy with my "dumb watch" and smartphone combo

  • Derek Lipscomb

    I'm confused at the article and the photo that precedes the article s well. The article stated that the user was unable to find a model code. I see the model on the watch in the photo, so this must have been an issue with the site. But, for an issue such as this, why didn't the user contact the 800-SAMSUNG number instead of going to the site? The site only has blog info, support files and folders and then tells you to contact Live Chat or 800-SAMSUNG.

    • Sorian

      "I also can't understand, why in the world would you place your Gear Live in the position pictured in the last photo, standing up!?"

      It's more to show that the watch bands are inflexible in comparison to the other watches. Sure, you could invert the watch so the screen is down on the desk to avoid it standing.

  • David Anderton

    waiting for a watch thats fully waterproof with Qi charging

  • serge_guatemala

    Of course user is a samsung-hater... he broke the charger intentionally...

    • Sorian

      Assuming much with that statement there.

  • FrankJL

    Samsung should rename themselves to cheapsung

  • John Dietrich

    Received mine yesterday, and I can see how this could happen -- but it's a fairly equal combination of poor engineering and poor explanation. The provided Quick Start guide is incredibly poor at illustrating how this dock connector is supposed to snap on and off, and the failure mode seems to reflect people smashing it on too hard out of sheer frustration, or pulling it off without using the tab release.

    Frankly this is the bane of most smartwatches to date: whether micro USB, pogo pins, magnetic (like Pebble), just about every connector has sacked. If the Moto 360 pulls off wireless charging as speculated, that right there will be enough to spank the bejeezus out of the competition.

  • Leonardo Baez

    The user who shared the image above contacted support to arrange for a replacement and came to the conclusion that "Samsung can die in a fire."

    Welcome to the life of a samsung client

  • Mike

    Forgive me for asking what might be a silly question, but why not just put the watch face down to avoid unnecessary strain on the port/cable?

  • patrick91it

    Does anybody know where I can buy another LG G Watch charger? Mine was stolen :/

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  • justin

    Plugged mine in yesterday...nothing broke just no charge to it whatsoever. So have to call Google for a replacement since I bought through the play store. Going to try the LG one I guess. I mean the heart rate monitor doesnt sync with any health apps or fitness apps anyways.

  • http://www.krupa.me.uk/ Gerard Krupa

    I've had exactly the same issue with crumbling plastic after less than 2 weeks of clipping and un-clipping the charger once per day without using any kind of excessive force. Prior to this I had a Gear 2 that didn't suffer any such issues despite exactly the same treatment.

    • http://www.krupa.me.uk/ Gerard Krupa

      And the replacement unit has broken in the same way after another 2 months of being EXTREMELY careful when attaching and detaching the charger.

  • Ethan Gibson

    My Samsung Gear Live had a similar problem with the charging mechanism where the charger had chipped off plastic at the other side of the watch to the one shown above. Got my replacement today although with how tight the charger sits I'm certain I'll be sending this one back again. Very tempted to buy a spare charger and sand down the clips so it sits a lot looser.

  • samir elbouatmani
  • Jesse

    Had mine for 3 days before it happened to me too.

  • Jesse

    Same thing happened to mine after 3 charges

  • CovenoftheArks ArksoftheCoven

    I have A galaxy Gear Watch, I just bought 4 months ago. Pins have become corroded. No longer charges. One pin actually fell off all together. Bought at Best Buy. Should have listened to my heart, not to buy it.

  • doctorron

    Both the charger for my Gear Fit and my Gear 2 broke after 8 cycles (Fit) and 2 cycles (Gear 2). The watches look perfect as do the chargers. Now I hold on the chargers with Velcro.
    I am in charge of the mobility department of a HUGE retail store that buys Samsung products for its employees. If this is not addressed, let alone fixed, I will fight to the death (not really) to get Procurement to switch to Apple products.
    I expected MUCH better from Samsung.
    DoctorRon

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