23
Jun
nexusae0_verizon-horns

Google and Verizon Wireless seem to be in a perpetual state of "it's complicated." The protracted issues with the Nexus 7 LTE, the infamously terrible launch and support of the Verizon Galaxy Nexus, and a few other spats come to mind. Now JR Raphael of ComputerWorld is reporting that Verizon has unceremoniously dumped the 100MB per month of free packaged wireless data that came with the LTE model of the Chromebook Pixel that went on sale last year. And here's the kicker: they don't really give a shit.

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Raphael quotes this thread on Google's official product forums, claiming that customers who have called in to Verizon after their free data was cut off are being told that they'll have to pay from now on. Apparently this has been going on since April of this year, meaning that Verizon will have honored the "two year" 100MB access deal for just twelve months. Standard LTE data packages are still available from Verizon's customer portal. Based on the various complaints so far, it seems that there's a hard cutoff one year after activating the 100MB per month of free service. Those who purchased the Chromebook LTE later, or who simply haven't activated the data yet, may have a bit more time on the ticking clock.

That was Verizon's unilateral decision with no advance notice and no discussion with Google, HP or anyone else. You can contact Verizon but you'll get the same answer they've given to thousands of people before you, which is basically "pay up".

-Joe Ellet, Google product forum

What's more, when customers point out to Verizon that the documentation for the Chromebook Pixel specifically included 2 years of 100MB monthly data access for free, they're being told that Verizon simply isn't providing service for more than a year. No reason, and according to the forum posts, no apology. For a $1450 super-premium Chromebook, that seems like a remarkably bad attitude.

verizondgaf

For their part, Google seems to be dealing as best they can with Verizon's stonewall. Customer support agents at Google don't have any sway over Verizon, though they say that they've escalated the matter. The text describing the free data for the Pixel LTE listing on the Play Store previously read: "includes 100MB/month of mobile broadband service from Verizon Wireless, free for 2 years." That's been removed and replaced with the following:

This Pixel LTE is currently not eligible for any free Verizon data plans.

The Chromebook Pixel LTE is still available for purchase, but a considerable amount of value has just been sucked dry. 100MB may be a drop in the bucket for most, but it's enough to check email on the go or get some light browsing done, even over a month. Thanks, Verizon: you're doing your part to maintain your reputation as one of the most anti-consumer corporations around.

Source: Google product forums via ComputerWorld

Michael Crider
Michael is a native Texan and a former graphic designer. He's been covering technology in general and Android in particular since 2011. His interests include folk music, football, science fiction, and salsa verde, in no particular order.

  • Casper

    Aint you guys losing your focus? Are you a Google-blog or an Android blog?

    • redsmith

      Short-sighted focus you have there.

      • Casper

        Yes, the big rumour of Google I/O is that Chrome OS will be shut down and Android will be on all the laptops.. Seriously, what does Chrome OS have in commen with Android at this point? Besides the fact that Google makes them both and they have Google services as default.

        • Simon Belmont

          Quantum Paper. The whole point is designing apps and web apps to look and feel the same across platforms, including Android, Chrome OS, and the web itself, among others.

          That and the Google services, that you mentioned. It's about unifying Google's design language and, thus, something that's going on with Chrome OS could be of interest to the Android arena.

          • Casper

            Yes! I agree. But this is about data-connection, not design.

          • Simon Belmont

            True. It's a bit of a fluff piece, this article, but I was mostly responding to your questioning the relationship between Chrome OS and Android.

            So, yeah. We're on the same page, I think.

    • http://www.androidpolice.com/ David Ruddock

      Verizon Wireless screwing people who bought a Google product from the Google Play Store is well-within our purview, I think. It's not Android, but the connection is oh so close. I get what you mean but we push it further than this on occasion.

      • Tomáš Petrík

        Just keep on doing what you do, the majority of us appreciate it and like it the way you do it ;)

        • Casper

          I did read the article.. Didn't I? Why do you assume I don't like what they do?

          • Stayshift

            Because your response to it was a bit dickish? Yes. That's what it was. Dickish.

          • Cory S

            Usually I'd agree, but David is offten pretty Dick-ish to his readers...so I see no foul here.

          • Casper

            What? No it wasn't? What are you smoking? Seriously, get a grip.

      • Casper

        Hey, you can post whatever you like. I will probably still read it. It would just be sad if you guys spread yourself to thin, because your great strength has always been your laser focus - and you do a terrific job of that.
        Thought it was a fair question.

        • http://www.androidpolice.com/ David Ruddock

          I wouldn't be terribly surprised to see sister AP properties materialize at some point in the future. Hint hint.

          But not too strong a hint, no promises.

          • Casper

            See I would like that! OMGChrome is not that great.. :)

          • http://twitter.com/d0od Joey-Elijah Sneddon

            As the editor/creator of OMG! Chrome! I'd love to know why you don't find it all that great. Can't improve without constructive feedback :)

          • KojiroAK

            If you make something like everything Google I hope you give notice via here and Google+. Would like to see it.

          • MattEden

            Confirmed 12:30pm, June 23rd, 2014; David Ruddock to head up Chromebook Police blogsite focusing on hard hitting Chromebook news for all 7 people who bought one.

        • KojiroAK

          So far, it didn't see anything what would indicate a downgrade of quality while increasing the range.

          • Casper

            Agree. But spreading to thin has been the downfall for many great sites.

          • KojiroAK

            Not of those, that were really great.
            Most of them degraded allready and tried to get more user this way, just to piss off more of their actual user.

            But that happens over and over again, good running site (Series and some products as well) tries to "minimize the costs" and degrading this way, this pisses off users but instead of going back to where they were before, they do things (they think will get them users without adding costs or cut the costs even more) to even piss off more.

            And if you are a newspaper your next move is asking your gouvernment for a Leistungsschutzrecht.

      • Trey Fordham

        I think it is pretty related. I just bought an unlocked CDMA Moto X during the sales. I'm going to clasp tightly to my unlimited data but realize that it is slowly slipping from my grasp.

      • Alvin Brinson

        Good answer. I feel the same way about my Nexus 7 LTE. Google product bought from Google, service from T-Mobile, and yet Verizon is dictating update approval. Google needs to send Verizon packing.

      • Matt W

        Why do you think Verizon is screwing people and not Google? No more event passes if you leave the possibility that Google is at fault out there? Have you seen their contract? Even if you have, isn't Google still responsible for ensuring their customers received what they are promised.

    • Simon Belmont

      Hmm. Why can't they be both?

      Google owns Android, so it makes sense to report on their other stuff that doesn't run it, because they're trying to make everything run as a single unit across platforms. Makes sense to me.

      • Casper

        I agree. If it was a Google blog.

    • http://jordanhotmann.com/ Jordan Hotmann

      I wish downvoting actually worked with Disqus

      • Simon Belmont

        It does. I see a zero under his post.

        Unfortunately, it disappears if you refresh. Sadly.

        • Simon Belmont

          Haha. To the folks who are down-voting me, here's proof.

          A 0 under my previous comment: http://i.imgur.com/W6xORDb.png . If I hadn't been down-voted, it wouldn't show any number. No replacement for negative numbers, though.

      • Casper

        Well I just got David Ruddock to say that there perhaps will be a Chrome-related AP site in the future, so its not like they havn't thought about this problem themself.

  • usaff22

    What a stupid company. That's definitely going to entice new customers to your network...

  • silver_arrow

    Wouldn't this be a breach of contract/services not rendered for people who purchased it and be able to complain to their bank and get a chargeback or something

    • invinciblegod

      Well, Verizon is not selling it, google is. Google would be the one left holding the bag.

      • silver_arrow

        Yes but the product as advertised as including 2 years of data.

      • http://www.twitter.com/ricankng787 Hector Marquez

        There's got to be a SLA of sorts from Verizon to Google on this service. Google can't just willy-nilly say to consumers, you'll get 2-years from Verizon, without Verizon having explicitly agreed to those terms.

        • ocdtrekkie

          All depends on the contract terms, and if Google actually does have a two year agreement in writing.

        • Matt W

          Google has never seemed to be very good at contracts, I would not be surprised if Google was just screwed. They never think through legal issues.

        • kgelner

          The guy who was spending his 20% free time at Google managing Verizon contracts decided to take up underwater basket weaving instead. Sorry about that!

      • http://silverfang77.tumblr.com/ Silver Fang

        Google could sue Verizon for breach of contract.

        • Matt W

          In the mean time, Google needs to make it right for Chromebook customers by either getting them the service or giving them a refund.

      • divebus

        Verizon probably didn't even know about this.

    • http://www.thepixelpuse.com/ Aj Meadows

      That's what I was thinking. Even if not on the consumer end, Google and Verizon must've had some kind of contract in play that has been violated. I wouldn't be surprised if we ended up hearing about a lawsuit in the near future.

    • http://www.androidpolice.com/ David Ruddock

      A breach doesn't entitle you to a refund of the product, not unless you're saying you want to give back the laptop because Verizon didn't honor the contract. It entitles you to the value lost as a result of the breach. You could initiate a chargeback with your bank based on a breach, but I'm pretty sure Google would send your ass to collections pronto.

      • http://lenscraft.com/ lenscraft

        I'm not so sure. Both Verizon and Google are facing terrible PR on this. Verizon, of course, doesn't care. Google still does.

        • Matt W

          Verizon does have terrible customer service, but it is pretty clear the company responsible to the customers in this case is Google.

    • ocdtrekkie

      Depends on the contract. Google could've falsely advertised the two years bit (there's already evidence Google had no idea how long the deal was available for, since they advertised it as a three year offer elsewhere.)

      We won't know until the official folks get back to us.

  • http://www.androidpolice.com/ David Ruddock

    Verizon Corporate Meeting, June 13th, 2014 Transcript.

    "Bob, I see we've got around 5,000 people getting 100MB of free data a month with basically no impact on our network or bottom line whatsoever, how can we resolve this issue?"

    "We could take it away."

    "OK, great meeting."

    • Alvin Brinson

      This must have been the same meeting where they decided to block updates on the Nexus 7 LTE for "further testing" when most Nexus 7 LTE owners aren't even Verizon customers.

      • http://www.androidpolice.com/ Shawn De Cesari

        Dude, please stop spreading bullshit. The N7 LTE update delays have nothing to do with Verizon.

        • Gandalf_Teh_Gray

          Why don't you write an article about it then? Not all of us have time to go trawling through every corner of the internet and will most likely just take the comment sections word for it in absence of a legitimate trusted source.

        • Steve Freeman

          If a puppy was getting stabbed, I would be worried. But a kitten? I'm going to start spreading this rumor myself now!

        • http://anderworx.com/ Mark Anderson

          I wouldn't prioritize updating a device that only 17 people bought either.

    • joser116

      I purchased a phone online from them with "overnight" shipping. 4 days had passed and it turned out the phone hadn't even shipped yet, no email confirmation or anything. I decided to call Verizon customer service. It is the worst customer service experience of any company ever. Cricket is better at customer service. I had to call countless of times. They couldn't track my order even though I gave them the correct order number in the email they sent me. They sent me through numerous departments in a never ending loop and many dead ends for just a little thing as finding out about an order status. Not to mention many representative were rude. After reaching many dead ends, I tried one once again. It turned out my order was held really for no reason whatsoever. What really got me pissed was that I never got an email saying that my order was held.

      • Mark

        When it does finally ship, rest assured it will happen during the night.

    • Matthew Toomey

      Wonder what the magic number of grandfathered unlimited data users Verizon needs to get to before they do the same thing to us.

      • FA1SGL

        When they pissed on my nearly 10 years of faithful Verizon patronage when I wanted to upgrade to the Note3, I had two Note3s with numbers ported to T-Mobile that afternoon! Verizon couldn't care less about customer service anymore. With T-Mobile paid less upfront, paying much less monthly and unlimited everything! Don't have to have a "stealth" tethering appointment either! T-Mobile says unlimited means unlimited and enjoy the hotspots...Can you hear me now, Verizon?

    • Guest

      Did it look like this?

    • ocdtrekkie

      There's currently no evidence that Verizon reneged on it's contract. We don't know the terms of the deal signed with Google, and it could be false advertising. The quoted person in the article has no official status with either company, so it's all rumor mill and hypebeast until one of the companies makes an official statement.

      Be nice if there wasn't so much bias in the reporting.

      • Matt W

        It is bizarre. The article even says Google is doing the best they can. Doing the best they can would be Google ensuring customers get what Google promised them. Google is not doing anything like the best they can. Verizon did not promise these people anything, Google did. Google needs to make it right, not Verizon. If there is a contractual problem between Google and Verizon keeping Google from delivering what it promised to customers, it is still Google's problem.

        • ocdtrekkie

          And Verizon stated they're looking into it further too. Either party could've fudged the contract, or gotten the wrong impression. Verizon could've deleted it on accident, and been too incompetent to realize what happened immediately. We really don't know ANYTHING right now.

          • It’s Me

            We know Google advertised and sold some very expensive laptops that included high density displays, ChromeOS and free f'ing data. That much we do know. Verizon can make all the DB moves and decisions they want but it was google that sold the included data, so it is google that needs to ensure the customer gets what they paid google for regardless of their contract with Verizon or whether either party fudged the contract.

        • It’s Me

          Completely agree. Google sold these laptops with 100MB/month of data included. Their contract with Verizon doesn't matter any more than if they sold these with a free copy pizza every month but then didn't deliver the pizza. They can blame Little Caesars for not shipping the pizza, but in the end it is google that needs to get the pizza the sold with the laptops to their customers.

        • http://anderworx.com/ Mark Anderson

          Google is doing the best they can, for Google, not for you.

    • It’s Me

      Followed by a Google corporate meeting.

      "I see Verizon has dicked us on this one. How are we going to deal with this? We sold included data and our customers are not getting included data"

      "Just blame Verizon. Maybe take down the ad for the included data. Done and done".

      "But we sold included data as a main selling point of some very expensive laptops> Shouldn't we make that right? What if we pay Verizon to provide what we sold as provided?"

      "STFU. Just blame Verizon. We are dealing with this as best we can, which mean we do nothing. Well, I mean take down the ad, but then nothing"

  • Spasillium

    Some of Verizon's customers

    http://i.imgur.com/Fw3j0o8.gif

  • http://www.droid-life.com/ Steve B

    This is terrible news for the 5 people who own one of these...

    • http://www.androidpolice.com/ Artem Russakovskii

      Well, there are at least ~5500 or so from I/O of last year. And then whoever bought it for $1500+... So yeah, not many, definitely, but that's not the point.

      • simp1istic

        The IO ones were LTE models? I bought my own, because i'm a crazy person.

        • http://www.androidpolice.com/ Artem Russakovskii

          Yeah, they were, given out with this very 2-year plan.

          Oh, actually, now that I think about it, it was LTE for US attendees and non-LTE for the rest, so the 5500 figure is wrong.

  • Ali

    poor ass decision on their part.

  • Grahaman27

    So.... This is based on a forum post from random users?

  • Simon Belmont

    Typical Verizon. "Who gives a hoot about the customer" attitude.

    Shame for the Pixel LTE users. Even if the number is small, it's a raw deal.

  • duke69111

    John legere told us this very thing last week.

  • Steve Secor

    I can't believe people can actually give Verizon money every month. What a terrible company. Them and Samsung can go have a duopoly in hell.

    • http://www.androidpolice.com/ Shawn De Cesari

      For a lot of people, Verizon is the only choice, sadly. They have the largest network in the United States.

      • Alvin Brinson

        A lot of people, when confronted with the reality that another carrier might offer service just as good or better for less money get a misty look in their eyes and start talking about that time in 2003 when they were stranded on a dark roadway without cell phone signal.

        • http://www.dljordaneku.com/ Darrell Jordan

          Well my story don't go back to 2003 but to just a year ago when AT&T couldn't provide me a reliable service in my house in the middle of town. I couldn't move my phone from one ear to another without the call dropping.

        • Kevin

          OMG! So true! People are afraid of change.

        • Mary

          2003? Try just several months ago, when my elderly VZN dumbphone finally gave up the ghost and I played "musical cell carriers" trying to find another option since I wanted to upgrade to a smartphone and VZN's rates were obscene (they've since dropped quite a bit). T-Mobile coverage in my area is more dead zones than not, and most of the places I usually went were in their minimal-to-no coverage areas. Their rates were the lowest and I could see why - lousy investment in infrastructure outside urban areas. Sprint is almost as holey, and the signal at my home was so weak I had to sit on the windowsill to talk to anyone (I live in a brick apartment building), using an earpiece because if I moved the phone the call would drop. AT&T had 2-3 bars in the parking lot but service in my third-floor flat was "roaming" so virtually all incoming calls went straight to voicemail, which often didn't signal that I had a voicemail for hours or even days. VZN isn't great either but it was the "least bad" of the available options.

          I don't live out in the boonies, either, but a pretty well-populated exurban area... It just gets crappier the further you are from the largest major highway. I'll be moving in a few months and I'll have to play the whole game over again (since they all stunk I went with prepaid to save a few bucks and not be trapped in a contract with my new place in a dead zone, had THAT happen before and cost me a fortune to get out of it since the contracts are carefully worded so that they don't guarantee you'll actually be able to use what you're paying for).

      • http://twitter.com/jdrch jdrch

        @shawnd185:disqus In the Deep Midwest where I live (Iowa), VZW is pretty much the only option for good coverage.

    • southerndinner

      What does Samsung have to do with this? They didn't remove a promotion under your feet.

      • Steve Secor

        Samsung has nothing to do with this. They are just one of my hated companies due to my personal experiences. Therefore, I selected them to rot in hell with Verizon.

  • alex

    100MB is nothing!!!! Maybe T-mobile can give 500MB free just to screw with Verizon !!!!

    • Christopher Bement

      T-Mobile gives you 1.2 GB free.

      • JessNick86

        Only until the end of 2014 then it goes back to 200mb I believe

        • Christopher Bement

          That's what it's slated at. No misconceptions about the end date, and even after that it's double what Verizon is giving and doesnt require a contract.

          • JessNick86

            I was just informing the previous op that it's not forever if they were unaware... I am a loyal t-mobile customer myself

  • RantGirlRants

    It's not that complicated. Verizon is a giant bag of dicks. Google isn't.

    • http://lenscraft.com/ lenscraft

      But Google promised this in their sales literature. Are they suing Verizon for breach of contract? I would like to see that.

    • It’s Me

      Google sold a $1500 laptop with 2 years of data included that their customers are not receiving. Seems like Google is a pretty big bag themselves here.

      Verizon didn't sell these customers anything. Google sold them expensive hardware and are not following up on their obligations to their customers.

      • RantGirlRants

        Yeah... That's why Google offered those people refunds yesterday...

        • It’s Me

          Did they? Good for them. I guess doing nothing wasn't the best they could do after all.

          Now people can go back to giving Verizon the hatred they earned.

  • FrankJL

    Verizon is absolutely the worst company ever only next to ATT.

    • mcnegro

      but Verizon is so bad they make AT&T look downright pro-customer.

      • Andrew

        Who are you kidding, AT&T's next step is to promise Nexus 9 LTE owners free data just to drop them the next month. Anything shitty Verizon can do, AT&T can do shittier.

  • Timothy Anderson

    I began my boycott of Verizon a long time ago... Switched to T-Mobile and could not be happier. I pay half the price, they doubled my high speed data without me having to do a thing, even after I was already a customer. Now they are going to exclude music streaming as part of my data usage, so I can stream as much music as I want. The service is faster than Verizon. The coverage is getting better and better. There is no nonsense with tethering, bloatware, wallet or any of that other crap that Verizon does.

    • flosserelli

      Same here. I just wish I left Verizon sooner. Verizon is like that batshit crazy girlfriend that you know you should dump, but you just can't bring yourself to do it.

      • Gandalf_Teh_Gray

        Cause like the coverage you know she'll be there when you have needs :P

        • r00fus

          Thing is, the TMO gal, she's also there (well 95% of the time) and she aint crazy.

        • Andre Richards

          Yeah, there when you need her, but at some point, she's going to bite one of your nuts off.

    • Alvin Brinson

      Verizon made sure I would never be a customer before I bought my first cell phone. Way back in the dark ages, sometime around the turn of the millennium (15 years ago or so), they used aggressive cold-call sales tactics to land-lines to try to sell Verizon Wireless service. If my phone was ringing, I could be sure it was Verizon Wireless. They refused all requests to stop calling. I swore way back then I would never do business with Verizon and haven't strayed since.

  • http://www.toysdiva.com Toys Samurai

    How come I am not surprised? And, how can I feel comfortable with the rumored Android Silver program. Verizon is the bad guy, we all know it, but Google apparently doesn't know how to deal with it -- may be Google should learn from Apple after all ...

    • Matt W

      I am not sure Verizon is the bad guy. Maybe Google just hasn't paid the bill.

  • Andrew

    Look at that:

    "This Pixel LTE is currently not eligible for any free Verizon data plans." is now the fine-print on the play store.

    I have Verizon, and as a dissatisfied customer, I find it harder and harder to stay with them. My dilema: I have unlimited data plan (however, after this piece of shit move, I think I should check my account), and with the whole Sprint/T-Mobile thing I'm at a stand still. ATT is just as bad a verizon, with worse service. T-Mobile is the shit, but won't be once Sprint decides to fuck them up. What we need is another option soon. Google... Go buy a bunch of LTE-A towers and spread them fast! (hopefully at a much faster pace than Fiber).

    • Steve Freeman

      lol I setup a Google alert for "Verizon grandfathered" a while ago, hoping to catch any news of them cancelling all grandfathered accounts as soon as it happens. I'm assuming it's going to happen at some point (not because it causes a drain on their network or anything, just because they're the kind of assholes that would do it just to do it), and I'll ditch Verizon the day it does.

  • Daniel Marcus

    Now I sort of WANT Verizon to kick my family and I off of our Unlimited data plan. I have known for a while that as soon as they do so, we're going to T-Mobile, but alas, Verizon's 4G is REALLY good and so far, I'm doing my best to constantly use a ton of their data whenever I can.

    • Steve Freeman

      Ditto. I've even stopped getting on wifi at work or at home, just to use as much bandwidth as possible. And I'm waiting for the day they stop honoring grandfathered Unlimited plans, I'll also go to either T-Mobile or AT&T (the only reason I would consider AT&T is for the increased coverage areas).

  • TheRealCBONE

    Verizon sucks.

  • http://twitter.com/jdrch jdrch

    LOLOLOL at anyone who bought one of these bricks. Get a real PC.

  • http://www.LOVEanon.org/ Michael Oghia (Ogie)

    Love the Verizon logo @MichaelCriderAP:disqus!

  • Nathan Fletcher

    And then here's me who screwed up his windows installation and didn't have a backup of his steam library (over 900gb), and Wide Open West doesn't care that I redownload it. Come on verizon, 100 mb is nothing, just give it to them. How much can it possibly cost for the relatively small amount of people with a chromebook pixel?

  • JG

    I've said it before, Google needs to buy T-Mobile. There have been several rumors Google has been looking into getting into the carrier realm (though probably more as a limited VMNO). I think Legere would fit into a Google VP role very well. His uncarrier approach would fit nice with Google's culture trying to push innovations and shake up the mobile landscape (kind of like what they're trying to do with Google Fiber).

  • joeljfischer

    I'm assuming that Google has already paid Verizon for this deal. How does Verizon justify this, and why haven't Google executives gone to bat for their customers publicly? This is very strange; I wonder if something else isn't going on. If I were Google, and we'd paid for this service up front, I'd be spitting fire at Verizon.

    • Matt W

      Why do you assume that?

      • joeljfischer

        Because I can't imagine Verizon giving every Chromebook owner free data out of the goodness of their hearts

  • Anonymous

    So why doesn't Google pony up whatever Verizon's asking for? It was their promise, not Verizon's.

  • SuperMatt

    Google promised the data. They should pay verizon for it and fix this. Don't be evil - I guess lying to your customers doesn't qualify as evil, but it is crappy customer service.

  • Jerry Ballard

    I don't see where Verizon offered this deal to customers... Google did. These machines were bought directly from Google.
    If Google didn't nail down the contract with Verizon sufficiently to live up to its agreement with Google's customers, its Google's responsibility.
    Cut the check to Verizon and stop blaming others.

  • PaulSorensen

    If Google had really done the work to sell this product with 2 years Verizon coverage then they would have had a contract with Verizon and they could take the issue to court. Google saying that this is Verizon's fault smells pretty fishy.

  • Matthew Fry

    Yes, Verizon is reneging on (what we assume) is their contract with Google but since when did it become ok for the official response to be, "Sorry that Verizon is being an ass." To be honest though, this is the kind of customer service I've come to expect from Google on anything. As long as nothing goes wrong, their products are great (albeit sometimes quite unfinished). But God help you if something is wrong.

    Play Music down? Fix it eventually, but don't give anyone any kind of timeline.
    Nexus 10 randomly reboots? Deny it till someone else fixes it.
    Someone complains about an app? Take it down and slap the dev with a form letter.
    Verizon is being an ass? Go talk to them yourself but it will do no good.
    Government wants something? Here ya go. Anything else we can help you with?

  • franksspam

    "What's more, when customers point out to Verizon that the documentation for the Chromebook Pixel specifically included 2 years of 100MB monthly data access for free, they're being told that Verizon simply isn't providing service for more than a year. No reason, and according to the forum posts, no apology. For a $1450 super-premium Chromebook, that seems like a remarkably bad attitude."

    You did not buy the Chromebook from Verizon. I am having a hard time understanding why Verizon should care what the manual said (written by Google) or how much you paid for the device (paid to Google).

    All customers need to be taking a hard look at Google and asking them why they aren't stepping up and paying Verizon whatever it will cost to get the people that bought this computer their 100MB of free data for the remainder of their two years. And then Google can deal with Verizon behind the scenes.

    The bottom line is that Google sold the computer with service. It doesn't matter what Verizon promised Google. Verizon did not promise the customers anything. So suck it up Google. You messed up by not having this contract written in such a way that the service would actually have to be delivered.

    • It’s Me

      Exactly. The customer bought from google a product that included 2 years of data. Google is not delivering on this incentive. This is all on Google.

      Verizon are playing like DB's but that doesn't absolve Google of their responsibility here and it is almost all on them.

  • kgelner

    Wow, I hope when the Android Police pull *me* over I get this soft a treatment.

    That guarantee comes from Google, not from Verizon. What is Verizon supposed to do if Google stops paying them for service, give it to you for free because of promises Google made? Google should have properly pre-paid for service for the whole two years, and even now should be paying Verizon whatever sums are required to honor the warranty in the case they were not smart enough to demand a fixed price up front.

    Oh hey, buy this Twinkie for $10 and I promise you Verizon has to give you free data for 100 years!

  • Matt W

    You really should change your big box quote to say "Joe Ellet, Customer Posting on Google Product Forum". The way you wrote it makes it look like a statement Google posted on their forum. There is no indication anywhere that this was a unilateral move on Verizon's part. For all we know Google has been ignoring notices from Verizon for months.

  • Doug Ford

    I remember just a year or so ago the guys on the AP podcast were constantly slobbering over Verizon like little puppy dogs. Always seemed to find something to pat Verizon on the back for the littlest things (even as big red was clearly already on the warpath against their customers). At the same time, they were crapping on everyone else...specifically Sprint and T-Mobile. My how the times have changed. Reminds me of kids always picking on the little guy. One would think these professionals could evolve over time and learn to become more neutral in their coverage. It's pretty obvious that they just follow the wind.

    I've listened to your opinions for a long time and never spoke up. Now you have my opinion and I feel like you guys never gave any other carriers a fair shake overall and now your long standing hero is no more.

  • Andre Richards

    This article is such a sad load of apologist drivel. If it were Apple who had done this, nobody would be pointing fingers at Verizon. Google pulls a boneheaded stunt like this and suddenly Verizon is the anti-Christ. Gimme a break. Take the blinders off, Google fans.

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