06
Jun
BpdZS7KCcAAPg__

It's been a rough morning for T-Mobile. Perhaps you've noticed your phone has been unusually silent, and people don't seem to be responding to your text messages. Well, the reason is probably the extensive outage Tmo has been dealing with for the few hours. That, or no one likes you. Either way.

The problems are widespread, but not universal. It seems to be affecting data connectivity in some cases, but mostly voice calls. Affected areas are failing to connect any call, instead playing a recorded message saying that the number is unavailable. Judging from Tweets and other sources of complaining, the issues seem most prevalent on the east coast.

Nothing to do now but wait it out.

Update: T-Mobile has responded to Tmo News about the outage:

The T-Mobile network team was able to quickly resolve call processing issues affecting some customers briefly this morning. We apologize to our customers for any inconvenience.

[DownDetector]

Ryan Whitwam
Ryan is a tech/science writer, skeptic, lover of all things electronic, and Android fan. In his spare time he reads golden-age sci-fi and sleeps, but rarely at the same time. His wife tolerates him as few would.

He's the author of a sci-fi novel called The Crooked City, which is available on Amazon and Google Play. http://goo.gl/WQIXBM

  • Aooga

    Seems to be back up now. It was never fully down for me, just no calls.

    • http://www.androidpolice.com/ Artem Russakovskii

      That's pretty bad I'd say.

      • Aooga

        Meh. Not really since I use google voice.

  • abobobilly

    "That, or no one likes you".

    Okay that made me chuckle.

    Well, kinda true.

  • Milton P.

    I think no one loves me, service is back and not a single call or text for me. Sigh.

    • Grizzly Atoms

      I didn't even experience this? I had been on my phone all morning with various people and have still received texts. That could just be the wifi-calling, but I am not 100% sure. Either way, if it was the wifi-calling, then that is one of the BEST features t-mobile brings to the table.

      • Calvin F. Harris

        I tried WiFi calling in the midst of the problem and it didnt work either. maybe you were already in and werent affected because.

      • Craig Checketts

        Wifi Calling is one of the top reasons I switched to Tmo. Love it.

  • archercc

    Hmm, didnt notice it here. Didnt take a call on the cell phone though being a work day but got data and SMS.

  • mfr118

    Was bad for me this morning. I'd be in the middle of a convo and the call would just drop. Thought it was a Bluetooth bug since getting my 4.4.3 update. Google I'm sorry if I blamed this on you, please find it in your heart to forgive me!

  • Defenestratus

    Was never affected in Orlando.

    • Jordan Harvey

      I live in Orlando and I was affected all morning. I did not receive any text messages till almost 10:30am. I actually restarted my phone and thats when I got spammed with everything that was sent earlier.

  • Drago

    Sad. Didn't even notice.

    Forever alone: http://oi43.tinypic.com/22nodi.jpg .

  • gk1984

    So... they're trying to be like Sprint?

    • Paul_Werner

      If they show the Sprint bosses they can perform the same then it may just sweeten the deal /s

  • ahhh yes

    I usually have 1 bar at home if lucky all morning it has been full!!!!

  • TopXKiller

    Can you hear me now?

  • Melloyellow

    #sprinteffect

  • DW Duck

    Didn't have an issue 1 in Bend Oregon

  • ltredbeard

    Any chance this is why I get "Can't load search results" when searching by typing. (images, maps and voice search still work). Aww who am I kidding, this has to be related to something I did during the update.

  • Guest

    Using the Wi-Fi hotspot from my S5 to my note 10.1 2014

    • TopXKiller

      how are you using hotspot w/o root?

      • hp420

        PDAnet doesn't need root.

      • Pootis Man

        Don't know.

      • lljktechnogeek

        T-Mobile includes a hotspot in its data plans. Not unlimited (either 2.5GB or 5GB depending on when you signed up), but still.

    • abobobilly

      All things aside. That festering turd of an app needs to improve its design, instead of copy pasting a USELESS design from iOS. Bloody Speed Test.

  • dontsh00tmesanta

    Nothing wrong in fresno

  • hp420

    Just fine outside NYC.

  • flosserelli

    Better get used to outages, if Sprint buys them.

  • John Meinke

    I have service in NYC

  • KingRando

    Someone isn't having a good Friday

  • bydavidrosen

    Weird, I haven't even noticed...

    • Techngro

      Nobody loves you enough to call.

      lol j/k :)

      • bydavidrosen

        Not like I use my phone for calls anyway ;-)

  • umataro42

    Would this also cause a phone to keep restarting, or is the timing of that just a coincidence?

    • Doakie

      Coincidence.

  • SandyC

    No service in NYC

  • tsux

    all my recent contacts were erased, but my contact directory wasn't…tmobile sucks..
    i smell a rat in tmobile….selling facebook info? contacts now?

    • Doakie

      :-/ T-Mobile doesn't change contacts on your phone remotely. If they're saved to your Google account then maybe they can be removed by a bug on Googles servers. But most likely you need to restart or reset your phone, I suspect user error. Either way L2Smartphone noob.

  • iavaj jj

    aaaah just friday i got of the phone with truphone support, which uses tmobile on the east coast;

    the truphone sim could see the hspa+ tmobile signal (via signalcheck), but could not utilise it for data nor voice calls, on wednesday & friday...

    i even questuoned truphone about the time length of upgrading their sim cards to match tmobile's changing network, by upgrading their sim cards to work with lte at least instead of hspa+ ..

    they are shipping another sim to arrive in about three weeks, proclaiming that it's an *updated sim* & i should se improvements..

    *BUT* reading THIS article, beleives me to think the issue wasn't on truphone's end..

  • Jim C

    using t mobile, can you receive calls on wifi as well make them?

  • Beverly Jantzer

    I experienced this and it looks like today is round 2. Check out the down detector. I've been without service for at least 6 hrs now. Same with my friends/family around the state of WA.

  • Mango

    Still not working for Souther Oregon. This sucks Tmobile...