04
Jun
moto-g_01

The Moto G has been a big seller for Motorola, and the device has seen pretty much universal praise from owners. However, the international version of the device (as well as the Moto X and Moto E) has an odd interface quirk that's driving some users up a wall. The carrier name sits on the left side of the status bar all the time, essentially making the notification area useless for anyone whose carrier has a name longer than a few characters. To make matters worse, Motorola is using the old, "functions as intended" excuse. Update: Motorola will fix the issue in Android 4.4.3, according to VP Punit Soni.

MotoUI

Oh, I see I have some unknown number of notifications. Thanks.

Owners have been reporting this as a bug since the device came out, but Moto has apparently been unwilling to do anything about it. Some countries apparently have requirements that the carrier name be visible on the screen in some manner, but no other devices (that we're aware of) do it in this way. It really breaks the notification experience because some carriers have such long identifiers that barely a single icon can show in the status bar (as above). The last word from Motorola was that the legal requirement would have to be explored further, but engineering resources were tight. In short: don't hold your breath. In the meantime, there are Xposed mods and other tools for rooted users to reclaim the notification area, but come on.

ops-name

Even this alleged legal requirement doesn't wash for me as the Moto devices are unique in their implementation. While all three phones seem to do this internationally, the prevalence of the Moto G has made those complaints the loudest. The persistent carrier ID in the notification shade seems to be more than sufficient for everyone else. Someone at Motorola needs to take a closer look, because this seems incredibly broken.

You may be thinking, don't other carriers do this too? Sometimes, and in a more limited, sane fashion. AT&T devices often have the network name up there, but it goes away when any notifications come in (see below for an example on the Note 3). This is the right way to do it, if you absolutely must put something in the status bar. That left side is supposed to be for notification icons, not for a persistent carrier ID that wrecks the UX.

11 22 33

Left: No icons, carrier name – Middle: Notifications arrive – Right: Carrier name goes the eff away

Yes, I'm actually using AT&T as an example of a better way to do things. Motorola, why do you hurt me like this? Again, considering many other devices don't have carrier IDs in the status bar at all, the standard notification shade ID should be fine.

[Motorola Forums – Thanks, Simon]

Ryan Whitwam
Ryan is a tech/science writer, skeptic, lover of all things electronic, and Android fan. In his spare time he reads golden-age sci-fi and sleeps, but rarely at the same time. His wife tolerates him as few would.

He's the author of a sci-fi novel called The Crooked City, which is available on Amazon and Google Play. http://goo.gl/WQIXBM

  • krazyfrog

    I've seen the Moto X do this in India as well. Literally no other Android manufacturer does it this way over here.

  • AK

    I just purchased a Moto G here in the UK yesterday as a second phone. Already finding this extremely annoying...

    • http://www.androidpolice.com/ Artem Russakovskii

      The network name really never goes way?

      • AK

        Never. It's just permanently fixed to the left of the notification bar. I'm sure I've seen an xposed module that changes this but that shouldn't be necessary.

        • pepcok

          yep, modaco xposed module has a setting for that.. originally this function of the module was meant for another phone (HTC First), but works with Moto G too.

      • herbivoor

        It never goes away on my Moto X either. Except when I don't have service.

    • knizmi

      Sucks, but you can either flash the US firmware or use an Xposed module that hides it.

    • http://css3.bradshawenterprises.com/ Richard Bradshaw

      Move to 3?

      • CodeMonkey

        Beat me to it. I don't mind losing 1 character in return for free 4g

    • Dan Caseley

      You'll have to switch to 3...

    • Fishes

      There's an option to turn it off in the 4.4.3 update: https://plus.google.com/+PunitSoni/posts/UNUeDAPNshv

  • http://www.androidpolice.com/ Artem Russakovskii

    So this name stays there indefinitely and is present at all times? And Motorola thinks there's nothing wrong with that? That's just stupid.

    • Alex

      Yup! Its my case also. But at last my operator its only 3 letters, so I can live whit it.

    • numpty

      It's been like that on every phone I've owned, including my Moto G. Never even crossed my mind that maybe it wasn't supposed to happen...

      • MeCampbell30

        What country are you in?

        • Blue Sun

          His profile says Ireland.

          • Walkop

            Actual research and research. Nice!

          • MeCampbell30

            Sounds more like stalking.

          • mat

            lol, it takes literally one click to find that information out

    • darkdude1

      Welcome to Android, where it takes 6 months to roll out a maintenance update with critical bug fixes reported that long ago and where obvious design flaws are ignored.

      • Cesar

        At least it didn't take them 7 years to implement predictive text.

      • mjku

        Nice attempt at trolling, dipshit.

        • darkdude1

          Not trolling, what I said is true...

          • Krzysztof Jozwik

            Funny, my N5 has never had any carrier info in the status bar. Learn the difference between Android and OEM customization. You were trolling.

          • Brandon Jiang

            trolling doesn't have to be lying. it all depends on how you deliver the message, and the way you did, it's trolling.

      • Marcelove

        Yeap... Tell me more about SMSs sent to people that had an iPhone and used iMessage, but now changed to other phone and nevermore received SMSs from all folks from his contact list that still use iPhone...

      • Matt

        It has been fixed before this article was written. Its that fast enought for you? Check the post up here.

    • Doakie

      I can confirm it doesn't happen with the US Band unlocked version of Moto G on T-Mobile USA. Here's a screenshot.

      https://www.dropbox.com/s/14j5p448ui0j3k2/Screenshot_2014-06-04-13-14-51.png

      • http://www.androidpolice.com/author/pamela-hill/ Pamela Hill

        Yeah, T-Mo has never had their paws on any of my notification status bars.

      • Andrew

        Not sure how this screenshot is useful...?

    • Fishes
      • Matt

        They should update this article, its already fixed in 4.4.3...

        • http://www.androidpolice.com/ Artem Russakovskii

          We did.

          • Matt

            And thats why i love AP. Thanks.

    • JPB

      No, you're wrong. Motorola most certainly thinks there's something wrong with it. That's why they've fixed it.

    • Andrew

      Mine says ROGERS all the time... never bothered me?

    • lalala

      doesn't matter to me. im using an international dual-sim moto g. no carrier name since the start haha. (probably too much to display 2 carriers lol)

  • Derek Duncan

    this isn't a bug. AT&T's phones have the name in the bar all the time. They used to go away when you got one notification. But that doesn't happen consistently anymore. It's not a bug. Every AT&T phone is like this.

    • http://nopenopenope.nope Ryuuie

      Read the article again. This has nothing to do with the US carriers and everything to do with INTERNATIONAL CARRIERS.

      • Derek Duncan

        I read the article. This is exactly how AT&T's android phones are. The article is wrong.

        • Leonardo Baez

          them you need to go to school again, since you cant understand a simple article.

          • Derek Duncan

            no man. I'm saying the way AT&T does it is not what is described in the article.

        • Herpes

          Should I teach you how to read?

        • http://nopenopenope.nope Ryuuie

          You should reread if you think this article is about AT&T phones (it's not).

          You should reread if you think that AT&T phones leave the AT&T name there if you have lots of notifications (they don't).

          You should just...you know...reread period. Reading is good for you.

      • Roh_Mish

        In India the carriers have nothing to do with what phones you use. They don't have any such rules for the OEMS. So this is moto's fault.

  • Xenios Kofteros

    Wow, my carrier is on Android Police, woot woot !!!
    No other phone does this, so it's not a thing over here.
    My Nexus 5 puts the carrier name on the bottom of the notifications slide list for example.

  • someone755

    Using a US carrier to give an example of things done right.
    I don't want to live on this planet anymore.

  • freedomispopular

    So what possible reason would there be to require the carrier name to be visible?

    • JayCreations

      I'm guessing to determine which network you're connected to if you're roaming. Only thing that makes sense to me.

      • http://www.androidpolice.com/ Artem Russakovskii

        That is correct. And to see if your connection is working when you've just bought a new SIM. It makes sense, just not all the time.

    • Seth Merritt

      $$

  • Chahk Noir

    If it was up to the carriers, their name would *replace* every notification. So that you don't forget who owns you for the next 2 years.

    • blumpkinator

      no one's forcing you to sign a contract. It's rather economically disingenuous to do so. Your carrier should not be financing your phone for you. Banks/credit unions do a much better job.

      • Chahk Noir

        Preaching to the converted, my friend :)

  • Nick Cannon

    You get what you pay for

  • Stephan Klose

    I actually wanted to buy this phone for my dad, coz he doesn't need a high end device. But if that's the support I can expect. Hell no

  • kindrudekid

    This is very bad news for people in india on certain network,
    Some of the networks rotate their network name with promotions and offers.
    I do not remember the name its been a while but it was there when I left.

    • Roh_Mish

      That is not the carrier name. Its push message by the cell tower

  • Aman Yajurvedi

    India user, I dont see this. Is it specific to countries/carriers?

  • Just_Some_Nobody

    Google needs to step up and let users reclaim the notification bar. I should be able to determine what is displayed up there.
    For now, though, Moto needs to step up and do something. They KNOW this is degrading user experience.

    • NothingUnknown

      Google already puts nothing there. Its OEMS and Android's open nature that allows it. If OEMS want to be stupid that's their fault.

  • http://djsblc.teamfreewill.net/ Lawrence Callaghan

    That's why I'm using US stock rom. Now the carrier is gone

  • Henrique Persechini

    In Brasil at least our carriers have short names (2, 3, 4 and 5 letters for each of the big 4). But this seems pretty annoying, if I had a moto device I'd be Xposing the issue away

  • slimdizzy

    Moto X is the same. Well mine is anyways. Rooted and Xposed module will take care of it but thats not what we need here.

  • MeCampbell30

    Seems more like a legal issue than anything else. Why would you use a US example with an ATT device when that issue doesn't exist here?

    How do the international versions of other phones handle this in those countries?

    • maurice

      I live in germany where this law apparently applies, and these network names do appear on motorola devices, but every other device does it the usual way (for example at the bottom of the notification center)

    • http://about.me/robblaich Rob Blaich

      I'm in Canada, and since day one of owning my Moto X (back in Nov. 2013) "Rogers" has been sitting in the top-left area of my notification area. Having previously owned a Galaxy Nexus, this drove me up the wall. I got used to it, but never did like having a little plus sign show up when I had quite a few notifications.

      Good to see Punit Soni from Motorola directly address the issue! https://plus.google.com/u/0/+PunitSoni/posts/UNUeDAPNshv

  • Ashwin Raj

    I'm from India and I've bought this phone for my mom. I don't have this issue. I've actually never seen the carrier name on the notification area from the day I got the device.

    • Leonardo Loures Quirino

      The same here in Brazil, I've seen a lot of Moto Gs and Xs and none had this issue. Myself included as I own a Moto X.

      • knizmi

        You are both likely using a US rom. When you go to settings -> about phone, does the System version end with ...en.US?

        • Leonardo Loures Quirino

          No, unlocked BR version here. ghost_row.Brasil.en.BR. Bought mine here in Brazil and never changed the rom.

          • knizmi

            Then Brazil FW has it hidden too. Wondering why Moto diplays it on some roms and not others...

  • darkmaan

    That is also annoying about my MotoX I hope there will be a fix by Motorola soon.

  • kekkojoker90

    So if i have moto g my carrier ate up all the notification bar? Vodafone ng it or vodafone it

    • Roh_Mish

      In India it shows "VODAFONE IN" in caps. But on every other device, it is in sentence case and in the notification shade "Vodafone IN".

  • Kieron Quinn

    Some of us would be fine, simple carrier names are useful sometimes http://i.imgur.com/UrSYsrZ.png

    • ddpacino

      I have to ask how you got the top bar like that....#jellybro

      • Kieron Quinn

        I THINK it's from Beanstalk, but I'm running PAC, so it could be from many things

        • Diego França

          It is a OmniROM feature called contextual notification panel, but other ROMs have merged it into their code.

    • Krzysztof Jozwik

      For all those times I forgot who I'm paying every month?

      • Kieron Quinn

        Did you not read the article?

        • Krzysztof Jozwik

          I guess I misunderstood your comment, I thought you were implying having the name is useful sometimes, I now see what you meant was carrier names being simple can be a good thing sometimes, like in cases where the law requires the name be ever present.

          • Kieron Quinn

            I meant it's useful in the case of this article, that's kind of obvious isn't it?

          • Krzysztof Jozwik

            Once again, I misunderstood the original comment. For some reason or another, I thought you mean it's useful to have the carrier name always visible. Not sure how I figured that, seeing as how rereading it it's quite clear what you meant.

    • shadowdude777

      What's that app with the battery graph? Looks really good.

      • Kieron Quinn

        Battery widget reborn

  • http://twitter.com/phonecount StalkyTheFish

    Typo alert: *breath

  • Sean Powell

    This does bug me slightly, but since I'm on Three here in the UK all I get is a 3 in the top left, not a major issue for me. Anything bigger would be ridiculous though

  • Vikram

    I crie evrytiem...

  • http://about.me/barrae Maximiliano Barra E.

    I don't have this issue. Weird.
    (I have the International version of the G, aka XT1032)

  • André

    This bugs me but fortunately my operator changed its name to a 3 letter word very recently. The one thing that makes me crazy about moto g is the battery going crazy once GPS is used, being only fixed with a reboot. It starts using 1.5% per hour_more_than before using GPS, even if you set it to airplane mode. No wake lock present, no GPS indicator in the battery stats... Just the drain. http://forum.xda-developers.com/showthread.php?t=2654180

  • torxt

    is this fix after flashing the US rom on International model?

  • Brett Whitling

    I have Verizon and I don't have it on my X.

  • Worm

    My Moto G doesn't show this and it's on stock. I actually thought something was wrong with it because it didn't show any carrier names

  • http://twitter.com/Rodrigost23 Rodrigo Tavares

    I think it's not every country outside US. The Brazilian Moto G does not have this. Not mine, at least.

  • Angel Angelov

    I've never had operator logos in any of the smartphones that I have used, Moto G included. Probably it is country dependent or Operator dependent...

    • Roh_Mish

      No. Only Motorola devices do it here in India.

  • BOb

    Xposed saves the day again.

    http://i.imgur.com/FpvvkUq.png

  • Ioannis Soultanis

    They're not the only one it seems, although OPPO's way seems better and since the screen has more real estate (Find 7a) it doesn't really bother me.

  • Ajay Joyson

    As a note: possibly one of the reasons its there is because the international version supports multi SIM. So you can have multiple carriers on the phone at the same time. So possibly this lets you identify which carrier is the selected one at that time. I haven't used the multi SIM Moto G, so I don't know how the switching between carriers work( in one of my old phones there was a button that switched the currently active carrier)

  • miri

    So much for that. Looks like the fix is rolling out in the 4.4.3 update.

    • http://www.androidpolice.com/ Artem Russakovskii

      A follow-up story has been posted, and this post has been updated.

  • Neon

    Hold on. That's not the only bug motorola isnt fixing. The Moto G devices sold in India are plagued with network and connectivity issues since the 4.4 update in Feb-March and Motorola still hasnt fixed the issue. Wonder what's taking them 4 months to fix a mere network issue. Also these devices may be cheap but there's no point in buying them since after-sales services are horrible (atleast here in india). Most of the 'authorized' service centres refuse to accept these devices for repair let alone fix them. The costumer support is literally horrible. I wonder how long will motorola survive if they keep doing this.

    • Roh_Mish

      My friend has one and it is fine. He received adefrctive piece with proximity sensor issues and they fixed it for him. Service was good.

  • http://www.flickr.com/stuffbox DuduMaroja

    in my moto x ( and my girlfriend moto g ) there is no carrier name on status bar ( Both brazillian devices )

    this looks like a carrier imposition!

    • Roh_Mish

      It shows name here in India too. Here we have no such carrier nonsense.

  • Astria

    Moto G dual SIM bought in Hong Kong, no such issue...

  • K. Gabriel L.

    Custom ROM or root > xposed > motoguide module and remove carrier text

  • m477
  • http://www.daverobertson.me Dave Robertson

    Guess I'm lucky my carrier is Three - network ID is simply "3"

    This is a stupid situation though and they need to sort it out.

  • Primey_
  • JPB

    So....they're refusing to fix it in the headline, but in the update, they've fixed it in 4.4.3 before you even reported that they outright "refused" to fix it.. That's some fine research and click-baiting there, AP!

    • http://www.androidpolice.com/ Artem Russakovskii

      If you read the linked thread, their support staff's feedback back in February was that it's basically working as intended for legal reasons, and all resources to fix it even if they could were tied up.

      There were no further developments or comments from the Motorola team, and I assure you, the intent was to bring attention to the issue, a la Bug Watch, and hopefully have Motorola pay attention to it. None of us have gotten a 4.4.3 update on our Moto Xes, the few that we have on the team.

      Luckily, the workaround was already put into the update, which Punit pointed out, and now the story has been updated, and a new follow-up story has been published.

  • lalala

    doens't matter to me. im using an international dual-sim moto g. no carrier name since the start haha. (probably too much to display 2 carriers lol)

  • Alex

    Republic Wireless Friend Referral. Give $20 Get $20! http://rwshar.es/R_gx