Sprint got on the Google Voice train early – about when Google got bored and started ignoring the product. At any rate, things have been fine for users on Sprint, who get tight integration with Google Voice on their Sprint number. Well, except this last weekend. There's a pretty big thread going over at the Google Product Forums of Sprint users reporting strange behavior with GV.


There is an option in Google Voice that shows incoming calls as the caller's number, as opposed to your Google Voice number (where the call is technically coming from). For most people, this should be on. For at least some Sprint subscribers with Google Voice integration turned on, everything is showing up as the Google Voice number, essentially making caller ID useless.

New 'me too' posts are still being added to the thread this morning, so no one at Google took note of the bug over the weekend. Now that the week is getting underway in Mountain View, hopefully someone will stagger over to the abandoned Google Voice annex and dust off a keyboard to fix this.

[Google Product Forums – Thanks, Josh Witt]

Ryan Whitwam
Ryan is a tech/science writer, skeptic, lover of all things electronic, and Android fan. In his spare time he reads golden-age sci-fi and sleeps, but rarely at the same time. His wife tolerates him as few would.

He's the author of a sci-fi novel called The Crooked City, which is available on Amazon and Google Play. http://goo.gl/WQIXBM

  • yodatom10

    Hopefully when it gets rolled into Hangouts google will give some more love...

  • yodatom10

    Its also time for there spring clean so they should have less on their plate any day now

  • http://www.anivision.org/ Christopher Bailey (Xcom923)

    they said Q1 which I think is ending so....anytime now.

    • Roberto Giunta

      By logic Q1 ended on April 1st,

      • http://www.anivision.org/ Christopher Bailey (Xcom923)

        I thought Q1 ends in may since many companies include January in q4 because of the holidays

  • cabbieBot

    here's another "me too".

  • ProductFRED

    I love Google, but they neglect too many of their products. A lot of things feel like they're permanently stuck in beta. Voice is no joke; people depend on their phones. Don't offer a product or service you can't or won't maintain.

    • Cory S

      Google has taught me to never get on board with one of their products that require you to depend on it, but it's not 100% baked yet. It's easy to say "oh that's a small thing they will work out later". Not Google. Google will launch a product thats 85% done, and then instead of adding in the other obvious 15% of missing features they add in tons of features you would never ever use.

    • Scott

      Voice has so much potential... I really can't believe Google isn't doing anything with it. I hope the hosted voicemail feature doesn't go away although I'm not to optimistic about it.

    • bhake

      Phew. Good thing I changed out my Sprint sim to TMO last week in my Nexus 5 (instant LTE upgrade, ha!). If Google doesn't upgrade their Voice app/systems this summer around I/O announcements, I'm out. Losing patience. I've been with them since GrandCentral days in 2006. Loved it. I sure hope GV is getting upgraded, wifi/volte calling, mms support, etc. It's the future of mobile voice communications. I hope they embrace it.

      • Brad

        if you're in cleveland, LTE is actually FINALLY popping up reliably for sprint.

    • pipslvr

      I don't know about you guys, but this is the very reason why I'm using Google products less and less and thinking of alternatives. You just can't commit to most Google products these days because the chances of it crapping out and not getting fixed are quite high. Google Keep was botched for months on Chrome until they finally fixed it. Google Voice has had a long list of bugs for years that were never addressed and probably never will. Hangouts it's sort of similar. It's moving forward at a glacial place even when it's supposed to be their main and one messaging platform.

      • krudl3rx

        I just love on Hangouts where you have to pick which account to use, even though the other 5 are not signed in and have never been used once in Hangouts. Get your crap together already Google!

  • rfgenerator

    We are less than 2 weeks away from XMPP being killed by Google and and devices like the Obi and apps like GrooveIP being unable to use with Google Voice. We still don't have the ability to make VOIP calls and Texts via Hangouts on the Android platform. My suspicion is that not only is Google Voice dead meat, but that many of the features like VOIP and texting via data (not via carrier texting) will also NOT be brought into Hangouts. I think we are learning a lesson in that we can't count on any Google service being around for any length of time. The problem that Sprint users are seeing now may be Google preparing to shutter Google Voice.

    • https://plus.google.com/+MichaelBond codemonkey85

      What Google has publicly said and what AP found in the latest Hangouts APK teardown both contradict your theory.

    • Just_Some_Nobody

      I think GV is strategic to Google and Android. I think they are flirting with VOIP at the moment, trying to figure a way to integrate it into their services. Once they fully jump in, carriers are going to be pissed. I think they are trying to figure all that out before hand.

      • Texas Saluki

        does VoIP give the users (us) and less expensive option? When you are on wifi then it could be cool but many of us in the US have unlimited voice and limited data so moving voice to data only would be bad plus there are many areas where data coverage is bad but I can still make a voice call.

        • Herb69

          I'm on a SERO 500 [(unlimited data but maybe 2nd fiddle to regular post paid (sort of the way framily accounts I think are)], so VoLTE (if tracked as cellular minutes) might not help me stay under my 500 anytime minutes, GV does and I get to call Canada for free and internation for cheap while being able to talk and surf at the same time.

  • noname

    Had the same problem. Went into the settings, chose show my own number (which it was doing anyway), then re-chose show incoming caller number (again). It's worked fine since.

  • Leks

    Yep. Me too. :(

  • Jay Jayasuriya

    I thought I was going crazy.. lol. I'm glad I found this post. I even re-linked my phone with Google Voice, re-installed Voice App, rebooted, and everything else I could think of. I hope they fixed it ASAP!. I use this feature every day. Thanks again!

    • Herb69

      I didn't have to install the GV app. At least I don't think I did in the past, but I haven't used it in a few months until just a couple of days ago where I switched it in my google account.

  • Mahootzki

    Can't believe it's not fixed yet!

  • Eric

    Where is the setting to choose your own number. I used to be able to decide which number I dialed out with. I no longer have that option on my new phone.

  • http://www.anivision.org/ Christopher Bailey (Xcom923)

    I don't understand what's not backed about the service. I'll admit the app hasn't been updated in a while but I've been getting my SMS from hangouts since the integration. The only reason I even have voice installed is so my caller ID has my GV number instead of my cell number

  • http://batman-news.com BurleyMan

    I started having the issues on Saturday and I am still having them now, caller id is useless now

    • http://batman-news.com BurleyMan

      I did what someone else suggested, uninstalled the GoogleVoice app and re-installed it and everything is working fine now

  • Brandon Harris

    I eventually deleted the app and then re-installed and it seems to be working as expected again, i.e., calls are now showing up with the caller's ID instead of just my GV number.

    • Leks

      Which app? Google Voice? I didn't even have that one till recently on my phone.... please let me know which one... I'd LOVE to fix this madness!

      • Brandon Harris

        Yeah, Google Voice app.

        • Leks

          Thanks! Fixed! :)

  • Adolfo Anthony Celis

    i think it's fixed now... i just did a few test calls and it's working again. i wonder what happened.

  • Paul Wolf

    help I am a big user of Google Voice with Sprint. It's how I connect with my finance in Malaysia. This week it has not been working correctly. Every time I try to call it tells me phone number is not correct. Has anybody else experienced this.


  • KevinDeus

    I went to the GV page on my PC, >Gear>Settigs>calls and set it to "Display my Google Voice Number", then back to "Display caller's number", and that appears to have fixed it for me..

  • Leks


  • Jay Jayasuriya

    Update: It seems to be fixed on my account. I hope the same is with you all!

  • Vicky Cantu

    Pretty sure there is a bigger issue going on here with Sprint's integration with Google Voice. I tried to update my plan to the new "framly" plan a couple of months ago, and Sprint told me that Google Voice would integration would no longer be supported :/

    I kept my plan the way it was, but I have a second line with tmo now and just counting down the days to cancel sprint all together (only 6 left!)