24
Mar
unnamed (46)

Beta tests for new software releases aren't anything new for Android phones or tablets - they're often referred to as "soak tests," especially when manufacturers and carriers are involved. According to an anonymous tipster, Motorola is instituting a new confidential test program, giving at least some users access to much earlier updated builds for Android phones. Our source says that he or she was invited to test out a KitKat 4.4.2 build for the DROID RAZR M.

What follows is (allegedly) a forum post outlining the new Test Drive program, giving users instructions on preparation and flashing and delineating the difference between the new program and the more typical soak tests. The Test Drive will have a longer period of testing (a month or more, as opposed to a week or so with previous Moto soak tests), the possibility of multiple pre-release builds, and the expectation of feedback for every participant. In the event of an update that permanently damages the phone, Motorola will replace the hardware for the tester. Again, we have no way of verifying this information, but it looks legitimate to us.

Discussion Subject:
Welcome to the first MFN Test Drive program
Comment:
Hi.
Congratulations -- you are the first group of Motorola Feedback Network members invited to take part in the Test Drive program. You were chosen because you have demonstrated that you keep your word -- when we've provided you with software, you have provided feedback. Thanks for that! The value of end-user feedback has become evident over the years, though the contributions of Motorola Feedback Network members like you.
Test Drive is an effort to get end-user input earlier in the development process. This is not -- or at least not necessarily -- final software. We'll be watching your input closely to see if there are changes needed before this is submitted for final approval.
I won't mislead you. As this is our first Test Drive, the software is pretty baked. This is the stage of development where we expect to be close to final. As we get more comfortable with the Test Drive process, we will offer reviews earlier in the process. But make no mistake about it -- you are the first in the program. And if you find issues of sufficient size and severity, we have time to get fixes in this version.
How is this going to work? For now, we're going to try our usual soak test process, which you are all familiar with. We have topic-specific threads set up here for your in put, and we'll ask for your input via surveys. There are a couple of key differences:
•This soak will be a lot longer than usual. Plan for a month, give or take a week or so, if all goes as planned.
•If we end up pushing you more than one version of the software, we'll close the old threads and start new ones, just to keep comments and versions matched up.
•In the Test Drive program, we expect 100 percent participation. That means some comments here in the private community, and responses to surveys, from every member. No taking the software and running.
The main difference is that there is, naturally, slightly more risk of a problem that could limit your phone's performance. If that happens, you MUST post here in the forums using the tools provided to alert our team. DO NOT call Verizon or our regular call center support.
This is a key condition, along with perfect confidentiality. Any break with these conditions could jeopardize the Test Drive program. We've worked a long time to get to this point so I hope we can all work together and stick to these terms, and those outlined in the registration.
If you do have a problem with the software that causes a problem with your phone, we'll do everything we can to correct it fast. We'll fix the problem or get a working replacement in your hands as soon as we can.
Because this is brand new, we'll also be making up some things as we go along. We'll be creative.
If you have questions, please post below. I may not have answers but I'll do my best.
For now, I'll tell you that we expect to push software to you tomorrow, but I'm not sure of the time. Please get your Droid RAZR Ms ready, and do not Factory Data Reset until after you've upgraded.
Thanks!
Matt and the rest of the MFN Test Drive team

Assuming that the tip is legitimate, it looks like a post on a semi-hidden portion of Motorola's official support forums, where the company does plenty of direct outreach to its customers. I would expect that an initial group of test subjects would come from a pool of active forum posters, so it's unlikely that someone without solid history on the forum would be given access to the Test Drive. Want to get in on future tests? Spending time on the Moto forum is your best bet.

If anyone else has insight into Motorola's new Test Drive program, you can leave a tip in the comments below, or use the Android Police contact page to inform us anonymously.

Michael Crider
Michael is a native Texan and a former graphic designer. He's been covering technology in general and Android in particular since 2011. His interests include folk music, football, science fiction, and salsa verde, in no particular order.

  • pfizerdiamonds

    One simply does not talk about soak tests.

  • olufemi

    First rule of soak test there is no soak test

    • Carla Adam

      I am seriously considering my next to be a Motorola phone. I will get a Motorola over a nexus is this continues

  • siddude11

    They are like SOTA's SOAKING OTA

  • Alex M

    https://forums.motorola.com/posts/77d4221775

    ^^ How-to post from the Moto X subforum re getting in on MFN - gotta be in it to win it!

  • Rickin

    Now they now he/she is a leaker

  • Axel

    I really admire Motorola. I love what they have been doing. Really fast updates across their new devices. Amazing phones like the moto x that actually bring new things to the table. Also amazing phones at unbelievable prices like the moto G. I got my mom one at best buy for $99 and that thing is as good or better than my Nexus 4. Originally Iit had me put down from Motorola after the lenovo acquisition, but I have seen that they continue to be just as good AMD reliable. I am seriously considering my next to be a Motorola phone. I will get a Motorola over a nexus is this continues

    • usamaisawake

      This is exactly the sort of thinking that let me to buy a Moto X, my first non-Nexus phone. (It was emotionally possible because I got my wife the Nexus 5). If I had to make the choice all over again, I'd still pick the Moto X. I love the phone. A little slower than other phones that came out that year, but I love the features, the design, the updates and customer support.

  • slsmag

    That someone would leak this information to the author here is bad enough. That the author (Michael Crider) would make this public along with a private email, especially after reading this line: "This is a key condition, along with perfect confidentiality." is SHAMEFUL and puts future soak tests at risk. All you had to do was ask Moto for confirmation - and hold off if you couldn't get it.

    • http://www.androidpolice.com/ Artem Russakovskii

      Knowing about the program is very different than leaking actual OTA files. The information posted is benign in the grand scheme of things - it's exactly the kinds of leaks we and everyone else post.

      • slsmag

        We don't get to decide what is benign - a company has the right to control and protect information about its product development. A writer repeating a rumor heard on the street is one thing - but posting, verbatim, a document that they know is covered under a non-disclosure agreement is opportunistic, obscene and exploitative.

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