17
Mar
Hangouts-Icon

No, you're not alone – Google Hangouts has crashed and burned this morning. Reports are popping up all over the web, and none of us are able to connect on the desktop or web. There's no word from Google yet, but there are probably engineers running frantically around a data center somewhere in California right now.

Update: Google has updated its product status dashboard to confirm a Hangouts service disruption. 9:49am PDT

Update 2: Google Voice is also down for us, but Google hasn't mentioned it yet. Chrome Remote Desktop is also busted. 10:09am PDT

Update 3: Google Voice is back. 10:38am PDT

Update 4: Google says Sheets was down briefly, but is back now. Hangouts is still broken and we can expect an update by 1:15pm PDT. Hang tight. 10:49am PDT

Update 5: Hangouts is back for some. 12:06pm PDT

Update 6: Our long national nightmare is over – Google has restored Hangouts. The status page has been updated to reflect the fix. Please go about your lives. 2:05pm PDT

2014-03-17 16.37.18

We're seeing sign-in errors on the desktop, and the Android app reports everyone is offline. Unlike some other recent outages, this one seems to be nearly total. Google has been building Hangouts up in recent years, so this is a bigger deal than it might have been a while back. Still, Google has an unreal level of uptime, which just makes these outages that much more noticeable.

2014-03-17 11_45_06-Google Hangouts down_ Current status and problems _ Down Detector

upload 

We'll keep an eye on it and let you know what happens.

[Down Detector – Thanks, Aooga]

Ryan Whitwam
Ryan is a tech/science writer, skeptic, lover of all things electronic, and Android fan. In his spare time he reads golden-age sci-fi and sleeps, but rarely at the same time. His wife tolerates him as few would.

He's the author of a sci-fi novel called The Crooked City, which is available on Amazon and Google Play. http://goo.gl/WQIXBM

  • Tristan Hammond

    Sadly, looks like Docs and Voice are down as well. Great news for all us businesses out there who use Google Apps.

  • Chris

    Updates?! Only one could hope...

  • b478m

    no problems here in switzerland

    • Bluewall

      Swiss friend ! (sorry, just wanted to say that)

  • xbukowskyx

    no problem here in italy

  • remister

    I thought it was the earthquake that just happened over here in LA.

  • andQlimax
  • Frank Barten

    Shit happens.

  • Whitenova

    Google Voice is down for me too... Hangouts+Voice integration testing gone wrong? Can only hope.

    • SpiderDice

      Good thought!

    • http://www.androidpolice.com/ Artem Russakovskii

      I think that's highly optimistic of you. They're probably just using the same component that went down.

      • Calvin Uijlen

        I think you are right because Google Sheets and Chrome Remote Desktop are down as well..

        • si3ge

          they must be merging

          • Calvin Uijlen

            Wishful thinking..

  • Matt

    Is anybody else having issues fetching projects from AOSP as well? Everything else seems fine but android.googlesource.com git fetches are failing left and right.

  • SpiderDice
  • Chris J

    Google Voice looking down here as well...*hopes it's a sign of merging with hangouts*

    • Derik Taylor

      That is exactly what I am hoping! Maybe we can end the week with a merger. A guy can dream, right?

    • mathieulefrancois

      If they were merging them, I would imagine they'd do this type of maintenance on off hours... But we'll see

      • Jiggy

        Off hours? Google services are used globally. There are no off-hours. :)

        • tylerbrainerd

          Presumably they would up date each regions servers in off hours.

    • http://www.androidpolice.com/ Artem Russakovskii

      I wouldn't bet on that. In fact, I'd bet against it.

      • Josh C

        Don't be so negative, Artem :(

      • codemonkey85

        Yeah, since Drive / Chrome Remote Desktop are having issues, this is pretty much ruled out. Even without those, I'd bet my money on an XMPP service issue rather than a merging of services.

    • Elmer B

      I'm upvoting all mentioning Voice/Hangouts integration.

    • http://www.chrisvile.com/ Chris Vile

      i'd doubt they would do an update that took down these services at this time.. maybe a 3am update... but not a lunch time update.. who does that? voice loads half way for me.. and sometimes a 502... and that makes me think it's not a Google update

    • duse

      Fantasy world. If this promised integration doesn't happen by May like they've been saying, I'm porting out. Anyone else agree?

      • https://plus.google.com/+TroyLeonard Troy Leonard

        I got sick of waiting for mms support 2 months ago and ported mine out. Only thing i miss is the visual voice mail

        • duse

          What carrier are you on? Have you found any alternatives?

          I also like having my texts in the cloud and being able to text from a PC. Have you explored other options for those things?

          • https://plus.google.com/+TroyLeonard Troy Leonard

            I am on tmobile. If google ever released my number properly (they still show it as theirs but tmobile comfired its not) i could use gvlight for just voice mail. Tmo had visual voice mail but charges for it.

          • duse

            So Google is still showing the number as theirs? How long's it been?

            Couldn't you still use Google Voice for just voicemail? I remember before I ported into it, I had a different number for Voice, but I still used it as voice mail for my primary number by setting it up with the Voice app and it forwards to it or something.

          • https://plus.google.com/+TroyLeonard Troy Leonard

            2 months since the port if tbey release it i can use Google voice lite.

    • lynx

      I use voice for ALL of my phone calls and text messages. I don't even know my phone's "actual" number. I don't use Hangouts at all. I've been trying to figure out.... what would be the advantage to them merging that you'd want it to happen? Seems like it'd be a pain in the rear to have Hangout stuff messing with my phone services. What am I missing here?

      • andy_o

        What people usually want with Hangouts integration is VoIP, you know, like the iOS app has had for months, and which Google said was gonna end for third party apps like Talkatone and Groove IP in May. Those people also probably want their Voice texts integrated in the Hangouts app.

        • jyrkesh

          Yup. And also, it seems like the Hangouts infrastructure is more reliable than the legacy Voice infrastructure. And once it's merged, Voice should (hopefully) get more attention if it's all in one product.

    • http://www.impulsivestudios.com/ Justin Myers

      I was thinking this same thing! Hopeful thinking right? :D

  • Leigh Roto

    Voice is also down. Voice and hangouts down at the same time...maybe a sign of some pending integration.

  • sickgrinder

    Hmm, odd chrome remote desktop is down as well.

    • Dustin

      i agree

    • http://www.androidpolice.com/ Artem Russakovskii

      Same here.

  • Dustin Wen

    Hopefully the cause of the shutdown is a massive update to the horrendous android app. New hangouts has made sms so complicated

    • http://www.Nave360.com Sebastian Gorgon

      It's far from horrendous, just because Google cares more about the competitors OS *sarcasm* on the bright side we can reply to comments on YouTube now.

    • mikeym0p

      I've just been using the spinner at the top to switch between sms/ho threads. I too hope for better integration and a lighter UI.

  • codemonkey85

    Why isn't Google acknowledging that Voice is down as well? Odd.

  • http://AppsZoom.com/ Peter Warrior

    I told you that Google craze wasn't going to be on forever. People like to meet each other, and have coffee, and feel the fresh breeze of the air...

    • cabbiebot

      wat

    • http://about.me/jovanphilip Van

      I don't even

  • Tony C

    It's Obama's fault!!!

    • http://www.androidpolice.com/ Artem Russakovskii

      Also Putin's.

    • Michael Tamayo

      everything is Obama's fault.

  • Aooga

    Hello! Still the spinning ball of death. Is that what we should call it?

  • D

    GV works for me just fine. I am in NY.

  • GeeKLoRD

    Go Hang"OUT"

  • nxtiak

    Google Voice works on my phone but the official GV extension for Chrome isn't working for me.
    Hangouts failing to send some messages too.

  • GeeKLoRD

    Just a routine NSA maintenance issue.

    • slim26

      best comment ever

  • cabbiebot

    If you use the Chrome/android "2Cloud" extension/app for sending links from phone to your PC browser, that is down right now as well.

  • dr1xer

    I wish it will be down forever, and also all other Google services ...
    The end of Google? hope so.

    • Calvin Uijlen

      Good for you.

    • Nicholas Ruiz

      :|

  • http://farukahmet.blogspot.com/ Faruk Ahmet

    No problems in Turkey, fortunately. I guess it's not total total.

  • MezSolanki

    Its just come online for me

  • Tim Gueusquin

    annnnnd its back

  • Anshul Sood

    It ws working for me in India since last 3-4 hours. Don't know before then.

  • http://www.bordersweather.co.uk/ Andy J

    I'm having issues with the AutoRemote Chrome extension making me wonder if there are actually issues with Chrome Push Notifications too? Android GCM seems to be working fine.

  • David Mosley

    I'm thinking, now don't take it as official, a hacking. How else can all the Google programs "crash" so hard?

  • SpiderDice

    Hangouts is back for me now. 10:54am PST

  • David Thoren

    "Hangouts is still broken and we can expect an update by 1:15pm PDT"
    You mean 11:15am PDT. That's what the status page says anyway.

    • Ole Ingeman Christensen

      Well, it works fine at my end. ;-)

      • David Thoren

        Well yeah, it's working fine for me too. Being 2 hours off on the update time was a bit... wrong though.

  • http://petercast.net Peterson Silva

    Hangouts has been unreliable for me for days now. People that actually want to talk to me (so I know it's not an excuse =P) say they haven't been receiving messages and then minutes later they do - it's happened to me too. In the meantime we resorted to using Whatsapp but yesterday it too took a long time to receive some messages. I wonder if it's not my internet connection...

  • Aaron

    Hangouts is working for me. I am in NC.

  • imno007

    Well, glad GV is back for you guys, but it sure ain't for me. ;(

  • Gianflavio

    mine is working just fine

  • Fatal1ty_93_RUS

    Are there two Artems!? Which one of them is real?

  • KoRRo

    no problem here in italy.

  • Aaron Huffman

    Hangouts is back for me.

  • csgabor

    back again

  • Dimitris Manargias

    For me Hangouts android app works fine but the windows app is stuck in the loading animation.

  • garychencool

    Google Hangouts was working again at 1:30pm est

  • Spasillium

    This isn't good. Google Voice is really slow and I'm not receiving any text notifications or calls on my phone from it.

  • Raymond Berger

    Hmm that's strange because I've been using Google Voice and Hangouts all day without an issue.

  • sd

    D@mn, should have stayed down.

  • mortuus

    Google Talk desktop client does not work.. same shit stuck on signing in and blinking every second for like 5min then it goes online but all contacts are gone nothing shows up what the hell ??????

    strange enough the chat in gmail works ok so why not Talk

  • mortuus

    still not working , stuck at endless loop signing in and all contacts gone in the Talk client for windows standalone

  • quuquui

    Mine is still down end of May 2014. Icon just shows a gray puzzle piece but app says it's installed. Is it still down?

  • Freedomless2012

    So, like many people, I was not able to send and receive MMS messages with any consistency. For the record, I am using a Galaxy 5 with AT&T.

    I ran through all the threads and saw the following suggestions:

    Mess with the APN

    Shut off your wifi (really and get massive charges)

    Call AT&T

    Call Samsung

    So today I decided to try the SHUT OFF THE WIFI OPTION.

    Everything was pretty much the same. No one was getting my pictures that were sent in texts and videos, no matter how small, were too big to send.

    Out of nowhere, my son sends me a message and tells me to stop sending the same picture over and over. I asked him to clarify what he was talking about and he told me he was receiving the SAME PICTURE FOR 4 HOURS STRAIGHT.

    One hour later my girlfriend called me and told me she received a picture of our new puppy that I sent CLOSE TO 100 Times.

    At first I laughed about this and then I remembered:

    Wait a second. If all of these pictures are being sent over my data plan because it won't work on wifi, what are my charges going to be?

    THAT is the big question right now.

    Until I know that answer, HANGOUTS IS OUT!