19
Feb
evo 4g lte

Just yesterday HTC committed to two full years of updates after release for new phones, but it looks like the company isn't keeping the updates to recent hardware. Last night Martin Fichter, one of HTC's US vice presidents, posted a link for a ROM Update Utility file ("RUU") for Sprint's HTC EVO 4G LTE to Twitter. The RUU updates the phone to Android 4.3 and Sense 5. If you've got an EVO 4G LTE phone and a Windows computer, you can flash it right now.

HTC's proprietary RUU files are self-contained Windows executables that flash new firmware onto phones over USB. As Mr. Fichter notes, it will overwrite any current user data, including all apps and local files. But if you're an EVO 4G LTE user, you'll probably want to flash it anyway - during a recent Reddit AMA, an HTC representative said that this particular phone won't be getting an Android 4.3 update over the air because of its partition size limit. That's disappointing, but I've got to give props to HTC for making the RUU available to users who want it. This is the sort of power user process that's usually relegated to phone modder forums and the like.

The RUU file is a huge 826MB. If you've backed up your data and you're ready to flash, just download the file to a Windows PC, connect your phone, run the file, and follow the instructions.

Source: Martin Fichter Twitter

Michael Crider
Michael is a native Texan and a former graphic designer. He's been covering technology in general and Android in particular since 2011. His interests include folk music, football, science fiction, and salsa verde, in no particular order.

  • Severo Rivera

    Well at least they provided an update. Should have been 4.4 though.

  • gargamel

    It's a shame that they did not include a backup and restore script in the RUU. Would make it relevant to more users

  • Cherokee4life

    Too bad I just sold mine.

  • Rebecca Raven

    Heh. I now have a Note 3 and my docked HTC EVO 4G LTE is the best alarm clock ever!

    • Matthew Fry

      And now your alarm will run Jelly Bean!

      • Brian Girten

        Devices were previously running 4.1.1 (JellyBean).

        • Matthew Fry

          Oh. Uh... well... better Jelly Bean then?

          • Rebecca Raven

            MIGHTY Jelly Bean! ;)

          • Mike Reid

            JB++

  • Garry DeWitt

    That's actually pretty cool of them. I'd expect if they were having trouble with an OTA over sprint they'd just give up. I approve.

  • nehpets

    I'll take it. Now to figure out if I have any app data worth keeping and how to extract it...

    • Matthew Fry

      Helium sort of works (I've had important things not restore) if you are not on root. You can also back up via adb but I don't know what is actually saved.

      • nehpets

        Helium worked well, thanks.

  • Barnassey

    Interesting since the evo 4g LTE is nothing but an HTC ONE X one sprint that they couldnt do this for the att one x.

    • KingofPing

      Tegra vs. Snapgragon.

      Most of the One X models are Tegra and they didn't want to upgrade "some" of the One X devices. That said, they are looking into it and poking nVida to try and get something worked out.

      • Mike Reid

        ATT OneX = OneXL = Snapdragon.

        Also, OneS = Snapdragon.

        I'm also dissappointed 4.3 is not coming from HTC for my ATT OneXL and others OneS's.

        But at least this 4.3 will give ROM devs an opportunity to "port" it to OneXL/OneX LTE. Too bad though that many ROM devs have moved on to newer phones.

        • KingofPing

          One X on att is one variation. Google the One X... it's a tegra device in all but the US.

          I didn't bring up the One S as I have no information on it.

          • Barnassey

            Incorrect the HTC One XL is international. There were more XL's sold than tegras, the ratio was something like 2:1 on the XL's.

          • KingofPing

            Are you replying to someone else, perhaps? Someone who might have been talking about the one xl? Because certainly wasn't...

          • Adam

            It makes sense to not update the XL because it screws One X+ owners who bought a newer device that cost more money because of the additional storage becomes SOL while people who have a phone that is approaching EOL anyways is getting an update to a more recent version of the OS

          • Barnassey

            Sorry it was to mr. reid lol. clicked the wrong reply.

  • Brian Girten

    First attempt resulted in fastboot crashing, followed by a permawhite boot screen. Removed HTC Sync software from computer, managed to get phone back into fastboot usb, restarted process. There are several disconcerting restarts during the process, which should be expected given what the update does. These are still nerve racking, though.

    All's well that ends well, I guess.

    • KingofPing

      I know on the forums, one of the first steps is always to uninstall HTC Sync. Surprised they are not including this in their instructions...

    • Dan Saunders

      Curious if you did a back up or removed your SD card. seems like any data worth keeping is on my SD card, so I was thinking about running this with the SD card removed to save the backup hassle.

    • nehpets

      Permanent white HTC boot screen here that I can't yet get around. Came from stock with latest OTAs.

      • nehpets

        Well that was interesting. Downloaded the RUU again (from the same link) and ended up with a slightly different file (according to MD5 c6ac16fcdd39818f43158329ebdad957). This second RUU was able to run successfully from usb fastboot.

    • John H Harris

      (Total newbie here, so apologies for sounding kinda dumb)

      So I can't just back up my phone with HTC Sync, install the update, then restore with HTC Sync?

      I have to use some other kind of backup? What kind? Where do I get it?

      Do I have to completely uninstall HTC Sync or can I just disable it?

      I'm actually starting to have second thoughts about installing this update...

  • Scrable

    Google and Dropbox has all i need for back up and restore ,besides i have wiped my phone twice in 4 months to fix problems that are now fixed since the update,lag in receiving text messages broken audio on my blutooth (streaming )not voice? and gps apps like runkeeper,C:geo ect ectthat crash.Win 8.1 computer did not work Win 7 did !!!

    • Barnassey

      The cloud is not your friend as more than a few people have learned the hard way. ALWAYS keep a local backup as a crashplan.

  • Lee

    Finished the update this afternoon.

  • retired129

    Is there a trick to running this from Windows 8.1?

    • Ron Collins

      I used Windows 8.1 last night to load it worked but was very very slow in loading

      • retired129

        Thanks for replying. Were you able to finish the update of the phone? Tried several times and always get error 171 (usb connection error) at the point where it is at the bootloader. Big HTC in the middle of phone screen and have to hold down power button to shut it off.

    • bt1138

      Yes, go find a PC running windows 7! serious. I could not get this thing to run on my 8.1 PC at all. Then found a few posts that there were issues with USB whatever on 8.1 or 8.

      So I ran the update on an old PC running 7. It worked. But I still had to mess around with the USB/sync/debug settings. I was getting error messages that the USB phone link was not working. I had to change those settings on the phone a few times, until it worked.

      • retired129

        Thanks, helps a lot. See if I can talk my spouse into using her Win7 laptop. Do you remember those USB/Sync/Debug settings that finally worked? Also, I've read that it's supposed to work on XP but the install shield chokes on my XP/sp3 box with 768 MB. Is this a low memory issue?

  • spatula

    Update bricked my phone. Thanks for nothing, HTC.

    • pintsize725

      Same here. If anyone has a fix, feel free to share.

      • spatula

        I got it sorted. Hold the power button until it turns completely off, then after you start holding volume-down, hold down the power button until it turns on; it'll come up in the bootloader. Tap the power button to select "fastboot." Then re-run the update. It takes considerably longer than the 10 minutes it claims-- more like 20.

        ¬°¬°UNINSTALL HTC SYNC FIRST!! You MUST do this. They don't tell you that in the release notes or in the program itself, but it WILL screw you over.

        In my case I also had a USB cable that was a little bit dodgy that caused me some additional problems.

        • Alexander Corona

          Hey spatula I've been trying to update for a while and I can't get it to work. Does the evo have to be rooted? Also just to make it clear the phone must be plugged in by usb while its in fastboot mode correct? If u can help me ill appreciate it so much thank you

        • John H Harris

          Were you able to restore your apps and data from HTC Sync after the update? Those are the only backups I have.

          Also, did you need to remove your SD card?

          I'm so confused...

        • Traye Kline

          Ya, i followed your instructions but i still cant get it, any help?

        • Timothy Roulhac

          I ran into the same issues on Tuesday night. I backed up my phone with HTC Sync, then followed the steps for the RUU. My phone stayed on the black HTC screen with the RUU on my computer kept saying "Sending.....". After an hour, I unplugged the USB cable and my phone was stuck at the white HTC boot screen. Hooked up the USB cable back to my phone and tried again to no avail. I did the same steps that Spatula stated and was able to update my phone to 4.3. If you are running into the same issue do the following:
          1) Unplug the USB cable from your phone
          2) Press and hold the power button until the phone powers off
          3) Press the power button and volume down buttons at the same time (This will load the Bootloader screen)
          4) Using the volume up and down buttons, highlight FASTBOOT and press the power button once.
          5) Now plug in your USB cable to your phone, now the phone will say FASTBOOT USB
          6) Now on your computer, run the RUU program. Your phone will power off and you will see the back HTC screen on your phone with a green progress bar under "HTC"
          7) After your phone is upgraded, you can restore the backup you took using HTC SYNC.
          I hope this helps anyone that has the same issue. It took me 4 hours to figure this out Tuesday evening/Wednesday morning.

          • John H Harris

            THANK YOU! That is exactly what I was looking for.

          • Timothy Roulhac

            The backup does not restore your Apps. You will have to download them back to your phone after the update. Just open the Play Store>My Apps and select "ALL" at the top of the screen. You will see a list of all the Apps you have downloaded on your Android devices.

          • John H Harris

            Check that. I think I bricked my phone. I'm unable to get back to FASTBOOT USB.

            And it's showing NO ROM IMAGE!

            Any suggestions?

          • tlint7

            This worked great for me but it should be noted it took me 3 attempts. On the 3rd attempt i uninstalled HTC Sync manager and had no problems that time.

          • te504

            Uninstall from the pc? Are the phone?

        • chris betz

          I tried all of this with no success so I contacted htc.im running windows 8.1 and it seems that's causing the issue.even after the driver update that is supposed to fix this,still nada.htc says use windows 8 or 7 but not 8.1(something about how the 8.1 update handles usb).if anyone has a fix please share!

        • te504

          Do you uninstall HTC sync off your pc then reinstall it?

    • bloodzbullet13

      Just hold the pwoer button down until the device turns off completely and when it is turned off, hold the power button once again and your device will be back to normal, good luck

  • Anthony Johnson

    Seems little bit difficult! Firstly download on the
    system and after that install on the set. Well if anyone can answer me how does
    it looks on HTC or is there any benefit of updating it?

    • twillu

      Easy to update, and totally worth it.

  • Traye Kline

    So how do i create restore point in case this bricks my phone? And if it does, how do i restore it?

  • Brian

    Update is nice, it's fresh and smooth. Couldn't do it with windows 8 because of connectivity issues. Had to use my laptop with windows 7 and had no problem.. during the process. if it gets stuck on the HTC screen hold the power button down for 15 seconds it will restart.. only do that if your computer tells u there was an error. Mine did it 3 times. But once I switched to windows 7 had no problem. Worked fine

  • twillu

    It's amazing. Totally worth it. I participated in the beta and just got the final release last night. The only thing that is kind of funky is the cell signal behaves erratically. My cell service always is about two bars less than normal, but once I make a call the reception goes back to normal reception.

    • Jeremy Wielopolski

      From what I've read, the bars now represent data strength, but switch to voice strength during calls. I haven't seen this in any official documentation, but some devs that have been working the 4.3 Sense 5/5.5 updates in and out are fairly certain that this is the case.

  • JohnTom

    Updated mine last night, no problems at all! Drivers have successfully installed on any computer I've connected to since update, google account reloaded all of my apps/settings, as well as all my pictures backed up on G+, the process was really pretty painless, just download the file from your email, plug your phone into the computer, and let the wizard do it's work! If you've got this phone for a little while longer, then the update is worth it, I feel like I've got a new phone.

    • John H Harris

      Did you have to uninstall or disable HTC Sense, or were you able to restore a backup from there? I don't have a whole lot stored in the cloud, and I'd like to have it as simple as possible.

      • JohnTom

        I never actually installed Sync manager, but I have heard of people having problems with their phone when updating with it. I've always been a G+ photos and drive kinda backup person, haven't lost anything yet

  • Tang Wrangler

    After installing the update from Mo my radio signal jumps around from 1 bar to full bars and the phone now drops calls a lot (never had problem). Has anyone else noticed this? I tried a hard reset and no improvement.

    Any ideas on this, is it a bug with the antenna driver, what can I do to trouble shoot or fix?

    Does this have to do with the PRL or Profile setting?

    • twillu

      I've encountered the same problem. =/

      • TangWrangler

        What have you been doing to try to fix it? Any ideas from anyone on how to help? Will they provide a update for this you think?

        Does anyone not see these problems or is it everyone?

        • twillu

          I experienced it during the beta as well, so I was hoping they'd fix it in the official release. I hope they release a fix, but I'm not sure if they'd be able to do it OTA.

          Luckily, I haven't had too many dropped calls. My reception typically increases from no bars to almost full coverage when I make a call.

        • zobva

          I have the same issue. I only have one bar of signal now.

        • John H Harris

          My bars have been a bit jumpier than before, but not excessively so. I haven't had any dropped calls, though.

  • IHATEYOUFOREVER

    Just did the update! Well worth it! Thank you!

  • Leila White

    Very easy and fast update.

  • Traye Kline

    So i cant do it, apparently i have a usb connection error? even though i can access and mess with files on my phone through file explorer, i got windows 8.1, any help? im thinkin i need the drivers but i cant seem to find them

    • Mitchell

      I'm having the exact same issue. I'm running on Windows 8 as well.

      • Traye Kline

        Dont use 8.1, it wont work, i dug out my old dinosaur laptop that runs Windows XP and it worked just fine, it seems to have messed with my cell signal though, im getting less bars then usual, i contacted HTC and we tried many things but they're stumped, hopefully they can push an update out to fix this as an OTA

        • Rob

          Same problem here with the cell signal. Barely getting a 4g signal. Had to change to CDMA only to get 3g to kick back on. Thought this update had an update to improve the radios.

          • twillu

            Same problem here. I've noticed reception gets better when I'm about to make a call.

  • John H Harris

    I think I'm going to need a "for dummies" guide.

    People say you MUST uninstall HTC Sync before running the update. Will this wipe out the backup file, or can you reinstall and then restore after the update?

    If it does require a non-HTC Sync backup, does anyone have a suggestion for just what to back it up with?

  • John H Harris

    Ah, finally! Now to restore from the backup...

  • Jeremy Wielopolski

    There's an issue with 8.1 and fastboot. It simply doesn't work. More than likely, it won't work with unmodified drivers on 8, but it can be done if you search the hell out of the Internet (speaking from experience). Use 7 if at all possible. For backup, I suggest Titanium Backup (if rooted), user apps and data only, and make sure it's to your sd, as internal storage will be wiped due to new partitioning. If you've got your Google backup set up, it should automatically start to reinstall your apps minus data when the phone is updated. You can reinstall app data from your titanium backup later.

    All of this being said, I wouldn't attempt this unless you're knowledgeable and comfortable enough with at least rooting your phone. As seen here, things can go haywire, and getting it fixed can be frustrating. That's just my own opinion.

    AND COMPLETELY UNINSTALL HTC SYNC! At minimum, disable any other mobile programs (Samsung kies, etc.) that may interfere with the process. I would (and did) just uninstall them and reinstall when you're done, just to be on the safe side. Good luck. 4.3 and Sense 5 are fun, and look into the Xposed Framework and Sense 5 toolbox when you get things running.

  • retired129

    Has anyone seen the MD5/SHA-1 for the RUU?

  • zobva

    I just smoothly and successfully successfully updated to Android 4.3; the discussions here helped me tremendously in avoiding some of the pitfalls others have experienced.

    Ont he plus side, I had backed up my settings and app data with HTC sync and the restore was easy. I also restored my contacts and calendar from Google and used
    "App Backup and Restore" from the the Play Store to back up and then reload all my apps, which was also very easy. I had also taken screen shots of each of my seven desktop screens as well as of opened folders from each of those screens and stored the screenshots in my dropbox so that I could set it back up the way I had it before the update. That was easy enough.

    Now I just need to find a tutorial to figure out how to use all the changed features! For real. I hope there is one out there that I can find.

    On the negative side I very much dislike having extra steps now to get to settings on the pull-down menu and I have to figure out where some settings have moved to (I can't find the"Display" settings yet among others) but I guess I'll get used to that. I also haven't been able to figure out how to get shortcuts to my apps on the phone's desktop screens; long pressing an app to create a shortcut no longer works. I'll figure it out eventually. But the biggest negative for me so far is that every time the power saving feature turns the screen black, to use the phone again I now have to (1) press the power button to wake it up, then (2) swipe the new lock symbol, then (3) and then swipe an additional pattern before I can use it. I just did the update a while ago and haven't received any phone calls yet -- but does this mean that when I get a call I have to go through those all finger gymnastics before I can answer it? Seriously? This isn't an improvement AFAIC, it's a real PITA.

    But overall life is good and getting my Android 4.3 update installed is like having a new toy to play with.

    • te504

      How do I get my pc to reconnect with my phone tried all that hold the power button and fast boot but when I hook back up it says no phone?????

      • bloodzbullet13

        The same shit is happening to me, every fucking time, it's pissing me off so much man, I feel your pain if you're pissed as well. I fucking factory reset my phone ON ACCIDENT everything is fucking gone man

        • te504

          I got working hold power button and volume button down it will go in boot mode then select fast boot and hook back to your pc and fast boot will come up on ur pc and install it should work good. My son' loving his phone now.

          • bloodzbullet13

            Are you sure this will work? HTC apparently said that the download was a test run, a beta...i'm just gonna wait until the real thing will work.

  • jesseinsf

    In order for everything to work, Go back to stock image, Unroot, Lock bootloader. Now Access the boot screen (Vol up + Power Button) and switch to Fastboot, then plug it into your PC and make sure the driver installed properly, then run the RUU.

  • ray finney

    I updated my phone and it is running smoothly. The connectivity even works better. It's like I have a new phone and saves me from buying new phone for another 5 months.

  • DCBC

    The link appears to be dead.

    • bloodzbullet13

      They're probably fixing something with it, or updating it so Windows 8.1 users will be able to use it. I assume HTC will announce another date for the same update. I hope they're fixing their shit.

      • jyjz

        I've noticed that the wireless connection has been more buggy than usual. I wonder if the update has anything to do with it.

        • bloodzbullet13

          Wireless connection as in? Maybe you should Factory Reset your phone to improve it, ONLY if you're willing to delete all of your stuff.

    • rabbl3rous3r

      I contacted HTC and they said that link was for the beta test and it has been closed.

  • Chris

    In other words, HTC promised an ITA update and has been unable to deliver? With everyone asking for an update on a flagship phone, they fail. Guess Samsung will be getting more business from now on, HTC has failed me too many times.

  • dcbcdna

    I contacted HTC, agreed to a waiver, and a couple of days later, they emailed me with a service ticket. I called, they remoted in, installed the update removed the ruu file, and all is well with a nice update.

  • Igor Chaban

    Can someone upload this RUU files ?
    Link become dead at htc site...

  • charliehill

    Hi there, I've got a HTC last year.
    Ill start with this:
    The screen
    stopped working 2 month later.
    I've changed the origional screen since then
    and replaced it, but not work on my Lonpower wireless
    charger, so I change Nexus 5, now it's OK.

  • charliehill

    Hi there, I've got a HTC last year.
    Ill start with this:
    The screen
    stopped working 2 month later.
    I've changed the origional screen since then
    and replaced it, but not work on my Lonpower wireless
    charger, so I change Nexus 5, now it's OK.

  • Tommy McGuire

    I've contacted HTC about the 403 update every week since the beginning of the year. All they keep telling me is that they can send me the update but it will void any and all warranty on my phone. It was promised by the President of HTC to be sent out out by the end of 2013. Why is it the phone is so behind all the other major carriers on updates but continues to make newer phones with better updates?

  • Pancho Puente

    my htc evo 4g lte turns on but stays on the loadingscreen does anybody know how to fix it

  • SamSam

    So what do I do now, call HTC and have them send me an email? I tried updating everything on my phone the other night, expecting a legitament update with nothing to show for it. My bf has the HTC One and his gets updates all the time that tell him what is being updated to, and they are significant like you see a diff. in the phone. What do i dooo??

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