We've all heard the story before. A brand new, very popular device rolls out to the public and everybody hurries to get their hands on it. Shortly thereafter, people start to notice some of the more serious issues that degrade the experience or even make the gadget unusable. When that device is a phone and one of those issues is audio quality during calls and recordings, people can become justifiably angry. It seems this is exactly what's happening with quite a few Nexus 5 owners, as audio going into the built-in microphone is plagued by hissing, popping, loud static, and very low volume.



Like many of the Bug Watches lately, the symptoms aren't completely consistent for everybody. In fact, it's likely that we're talking about a few separate issues that might be playing off of each other, so not all handsets will be affected in quite the same way. Simply put, phone calls and many applications on the Nexus 5 are getting extremely low quality audio. Most people became suspicious when an app like SoundHound is unable to recognize music or Google Now can't understand clearly spoken commands. During phone calls, many of the people affected by this issue are told that they sound like the phone might be really far away or that their voices sound garbled, perhaps even cutting out. When audio or video is recorded on the Nexus 5, the results can often be really uneven, filled with static or hissing, or just not loud enough to hear.

The issues seem to affect phone calls and recordings in almost all reported cases. It's likely most regular apps are also affected, but the degree may not always be enough to interrupt normal function. Strangely, there are very mixed results when the speakerphone is used or calls are made with VoIP apps, suggesting that these things might be accessing sound in ways that don't invoke the issue.

Check out the videos below for sample recordings from some affected devices. Warning, the static-filled video on the left is particularly loud while the hissing video on the right is fairly quiet, be sure to adjust your volume accordingly.

Left: Heavy static, Right: Noticeable hissing


So far, the source of these problems is still a bit uncertain, but it seems the noise cancelling software may be largely to blame. Applications that allow you to make recordings without the built-in noise cancelling feature seem to produce very clear audio without any of the symptoms described above. However, this can leave the recordings prone to some echoing and background noise, which is to be expected when noise cancelling is disabled. This is reminiscent to an issue where some VoIP clients on the Nexus 4 suffered poor audio quality because they were unable to access audio filtered by noise cancellation.

Some people have theorized that one or both of the microphones in some Nexus 5 units could be faulty or the sound may be obstructed by glue from the manufacturing process. If this is true, it's possible that the noise cancellation algorithm is having trouble getting enough sound to determine what audio is coming from the background versus what should be kept. This is certainly possible without blaming hardware issues, but physical defects would help to explain why some units seem to function very well while others are virtually unusable.


Unfortunately, there's no absolute fix for this yet, but that doesn't mean an affected Nexus 5 can't be used successfully as a phone. If you prefer a MacGyver-like solution, a few people have had marked improvement by simply covering up the secondary microphone on top of the handset. While this has worked for a few people, most aren't haven't much luck with it, and it's not the most elegant solution.

The more obvious option for making calls is to resort to using a Bluetooth or wired headset, or relying on the speakerphone. The hands-free alternatives are either completely without noise-cancelling features or they implement their own, so the phone won't modify the audio it receives from them. The speakerphone still shows issues for some people, but it might be a handy fallback if it works for you. Of course, this only really solves the issue with making good phone calls, but it leaves you high-and-dry for making recordings or using most other audio-dependent apps. Oh yeah, and there are some issues with in-line (wired) headsets, but we'll get to that in an upcoming Bug Watch.

Current Status

I'm sorry to say I don't have a lot of good news regarding this issue, at least not yet. There are people saying Google reps are acknowledging issues over the phone, but it's still a bit hit-and-miss. One of the two threads covering these issues has a few responses from Paul, a well known Google Community Representative, stating that this is a known issue but its status is still undetermined.

Given that complaints began just a couple of days after the first deliveries of the Nexus 5, some people are becoming nervous that the problem may not be exclusive to software and that there may be a hardware defect involved. As a result, a few owners have started returning their handsets or requesting exchanges, hoping to receive a more functional replacement. At this point, there's not enough information to make any recommendations, but it may be worth starting a conversation with Google's support if your device is affected.

Hopefully this issue can be resolved with a software-based fix, much like many of the 2013 Nexus 7s were (eventually). Until then, keep a close eye on this issue and we'll keep people updated as we learn more.

Sources: Google Product Forums 1, 2

Cody Toombs
Cody is a Software Engineer and Writer with a mildly overwhelming obsession with smartphones and the mobile world. If he’s been pulled away from the computer for any length of time, you might find him talking about cocktails and movies, sometimes resulting in the consumption of both.

  • Nathan

    This is why I didn't buy the Nexus 5 immediately at release.


    AND because LG didn't release the 32GB version in my country!

  • Tony

    My Nexus 5 had some really loud static for a few seconds every minute or so on a call, but lately haven't had any problems and seemed to fix itself so far.

  • Jason Sean Pucilowski

    Oh, wow. That's my YouTube video!

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  • Arcest
    • http://www.androidpolice.com/author/cody-toombs/ Cody Toombs

      Different issue. This is about the audio input through the microphone being screwed up, not the speakers giving off a buzz

      • petrochemicals

        Point being, Google is knowingly selling multiple devices with serious sound issues.

    • WestSiide

      I have that weird buzz sound out of the ear piece on my nexus 4. The weird part is that my N4 is white, which released way after the black version, yet lg couldn't get this problem sorted.

  • lordmerovingian

    Really tried to give this Nexus 5 a chance but i'm not in the mood. Got a 32GB White, played with it, so not impressed, sold it and back to my trusty Note 2.

  • Sierra Tango

    The Nexus 4 and Nexus 5 are plagued with terribly low wired headset mic volume as well. Surprisingly, it hasn't even been acknowledged until recently. However, the Nexus developers have acknowledged it as a software calibration problem and are working on a fix.

    Here's the huge amount of complaints on the Nexus forum: http://productforums.google.com/forum/?nomobile=true#!topic/nexus/DbvPiXcyhi4%5B1-25-false%5D

    • http://www.androidpolice.com/author/cody-toombs/ Cody Toombs

      Yeah, that's what I was referring to in the workarounds. I've had it on the list for a while, but I haven't had time to get to it over some of the other issues. Since it's obviously relevant right now, I'm going to hit it pretty quick... Should be in the next day or two.

      • Sierra Tango

        Awesome, thanks Cody. I think if we really push these issues through the media channels and get more public awareness, Google would finally put some priority into fixing these bugs.

        • http://www.androidpolice.com/author/cody-toombs/ Cody Toombs

          See, I'm really trying to avoid thinking like that. I don't want these posts to become a stick used to beat at Google. Perhaps this one is a bit different because sound quality is extremely important, it's a potential hardware issue that people might be stuck with, and the response from Google has been a bit lackluster. However, I really want these posts to be about helping the users to either fix, work around, or understand the issues that might be causing them problems.

          The Android team is doing awesome work and I'd like to think these posts help to guide people in the right direction, be it to sit back and wait for a fix, or to post information on the forums if they have something useful to provide. The last thing I want to do is treat those developers like they've done bad work. Fwiw, I've looked through the full changelogs before... Trust me, they are taking care of business :)

          • Sierra Tango

            I completely agree with you. I may have used too broad a stroke in the meaning of my last post. The Android team is definitely doing a great job in improving the OS and fixing the major bugs that come by. I've just been a little peeved by this one bug that has been with me since I got the Nexus 4 exactly one year ago and I expected it would have at least been fixed by now with the Nexus 5. Anyway, it's nice to know the Android team are working on a fix and I can finally rest easy about my purchase. I haven't suffered from the built-in mic problem or any other issues for that matter.

          • petrochemicals

            "The Android team is doing awesome work"

            Nope, they are not as every Nexus device out there has audio problems.

            "sit back and wait for a fix"

            So we should pay hundreds of dollars for broken device and what, thank them for it?

            "The last thing I want to do is treat those developers like they've done bad work."

            But they have. Within the first day of owning my Nexus 7 2013 I noticed that my speakers crackle at low volume. This is a problem on every Nexus 7 2013 in existence. There is no way that this issue was not seen by the developers and manufacturer but they decided to sell them anyway. That is the epitome of "bad work".

            Frankly it is pretty obvious that AndroidPolice is on the Google payroll just as AndroidCentral is. God forbid this site actually calls a spade a spade. The Nexus line has serious audio issues and Google should have had these problems sorted before they ever sold any of these devices. But of course that kind of bad press would get you kicked off the money train that Google pays out for all the "free" advertising on this site.

          • master94

            I highly doubt they would noticed.The engineers who design the products don't check every batch made.That would be physically impossible. They are in America and the factory in China. The product quality team most likely checks the first 100 phones of every batch. If they work the batch is sold.Usually less than 1% damage is expected at most factories. If not they are sent back.Every batch of device will have damaged devices since most actually aren't checked when you think about it. Blaming the workers is inappropriate since they are doing their best. No one is forcing to to keep your Nexus. If you don't like it return it. Also I highly doubt they sold defective units on purpose, that's like saying Apple sold the iphone knowing it would have antenna gate. These problems happen. Best to return the product and get a replacement or a different device. Ranting on the internet isn't going to fix the problem any faster.

          • petrochemicals

            "The engineers who design the products don't check every batch made."

            All they needed to do was check on batch of Nexus 7 2013's, as every single device made has this issue.

            "The product quality team most likely checks the first 100 phones of every batch."

            Like I said, every Nexus 7 2013 has this problem, all they needed to do is check one, which I am sure they did. Didn't stop them from selling broken devices to the public now did it?

            "Usually less than 1% damage is expected at most factories."

            This is not "damage", this is a design flaw within every Nexus 7 2013 in existence.

            "Blaming the workers is inappropriate since they are doing their best."

            I don't care if they "did their best" the Nexus 7 has hissing speakers. Shit is broken and there are no excuses, they did a bad job, period.

            "Also I highly doubt they sold defective units on purpose"

            Not only are you are wrong but you are living in a fantasy world.

            "Best to return the product and get a replacement or a different device."

            I did return the product as it is broken, no replacement will ever fix it as it is broken in every Nexus 7 2013.

            "Ranting on the internet isn't going to fix the problem any faster."

            Maybe it would if sites like this grew a pair and called Google out for making shit products. Not to mention it also alerts other potential buyers about issues that they would not normally hear about.

          • Mark

            When are you AP staff going to grow a pair and tell it like it really is.
            Google is not God.
            They need to be told that their shit actually stinks sometimes.
            This Nexus 5 has had a steady stream of posts with the [bugwatch] prefix, yet you all continue to say "it's ok".

          • http://www.androidpolice.com/author/cody-toombs/ Cody Toombs

            I chose my words carefully. You see, as a developer myself, I respect the Android team, a group of developers. You're equating that to pandering to a company, Google. I'm not defending or condemning the business as a whole, but individual decisions will be criticized when it's deserved. If there is any proof/certainty that a hardware/manufacturing issue is causing problems in the N5, I'll happily call it out. But until then, I also keep a level head and won't blindly jump to conclusions.

          • petrochemicals

            "but individual decisions will be criticized when it's deserved"

            That's great, then I suppose you would not mind writing an article about the Nexus 7 2013's hissing speaker on low volume problem that effects every Nexus 7 2013 in existence. You know, since that is a glaring design flaw that Google and Asus have so far refused to recognize.

          • Mark

            Mate they won't even reply to you because doing so would mean they have to take this issue seriously.
            AP would not dare rubbish Google.
            Cody is a two-faced.
            AP used to be about looking out for the people, now though it's about staying well tucked up the asshole of Google.

          • http://www.androidpolice.com/author/cody-toombs/ Cody Toombs

            You disrespectful little twit...

            It's Thanksgiving, I'm spending time with my family, not frantically watching for every single comment that pops up. I have better things to do than engage your addle-minded rants. You think anybody is afraid to respond? You're obviously new around here. However, if you have such a low opinion of AP or myself, I'm pretty sure none of us are going to miss you. Feel free to never come back.

          • http://www.androidpolice.com/author/cody-toombs/ Cody Toombs

            Now for you...

            Frankly, you need to understand one thing right away: I do not answer to you. Period. I am not your tool to smack Google because you have a hell-bent obsession over this single issue. If you think employing some cheap schoolyard bullying tactics will get you anywhere, you're dead wrong. And seriously, singling out sentences to nitpick is a very low rent trolling tactic. Stop it.

            The Bug Watch posts take several hours to research and write up, unlike most posts on this site which can be put together pretty quickly. I've got a list of about 20 issues already planned, and I'm actively tracking several more. I prioritize them based on how damaging they are, if there is a course of action I can recommend, and if they are interesting. This hissing sound on the N7, which many people didn't even notice until it was pointed out, fails on every criteria. Look through the previous Bug Watch posts and you'll see most of them are about crippled functionality or broken services. If the hardware issues result in cellular dropouts, crashing apps, or even poor calling quality, then it might deserve an article.

            It's not that I don't sympathize, but there isn't much to say. A budget tablet was built with a cheap (but common) type of DAC. I hate to say it, but the word budget sorta speaks to the overall point. This isn't causing a "bug", it's a part of the product, just like the washed out color on the N4 and the yellow-ish tint on the N5. Frankly, if the hissing is bothering somebody, then they should return it or choose to live with it. Right? I mean, I really doubt people are waiting for *ME* to tell them that.

          • Mark

            Man put the technicality aside.
            We all refer to Google as a whole regardless whether we're talking about search or Android.
            My point was clear.
            AP Staff are ass lickers of Google.
            And that ass licking isn't paying off for shit anyway, you guys don't even get a pre-release test model of a Nexus or anything like that.
            ya'll the police homie.. start policing fo real!
            Heck take a look at all the posts by petrochemicals... he has a very good point/story but you won't even akchowledge him, because clearly that article would be pointing out a very real defect of a device from your all mighty Google.

          • http://www.androidpolice.com/author/eric-ravenscraft/ Eric Ravenscraft

            Oh, hi Mark.

            Fuck off.

            Three things: one, you're on an Android enthusiast site. If you expect the people here to hate Google, you're in the wrong place already. Two: failing to condemn an entire fucking company just because one product has a minor problem isn't "ass licking." It's being level-headed. Android Police is not your personal army and I know from experience that these guys get god knows how many requests to "raise awareness" for some new problem. The sheer volume of change.org petitions over every stupid little thing is disgusting. Maybe if you whiners would stop bitching over literally. every. single. fucking. thing. then some issues would actually get noticed. As it is now, though, AP has the dutiful and thankless job of either skewering Google as a yeast-infected, used up, cunthole of a company over every single minor annoyance OR be labeled as corporate shills for failing to take up the cause of the oppressed proletariat that still can't get Play Music in Uganda. Chill the fuck out.

            Oh, and three: I own a 2013 Nexus 7 and I do not have the whining issue at all. Your buddy petrochemical's claim that "every single device has had this issue" is blatantly false. In other words, you both can kindly fuck off.

          • petrochemicals

            "I own a 2013 Nexus 7 and I do not have the whining issue at all. Your buddy petrochemical's claim that "every single device has had this issue" is blatantly false."

            Just because you have not noticed the problem does not mean it does not exist. Plenty of users have RMA'd their devices over this problem, not a single one has gotten back a device that doesn't have this defect. As a matter of fact not a single person who has noticed this problem has of yet to find one single Nexus 7 2013 without it.

          • http://www.androidpolice.com/author/eric-ravenscraft/ Eric Ravenscraft

            "I am choosing to ignore evidence and assume ignorance on the part of anyone who disagrees with my assessment of a particular situation and stick to my grand, universal claims that everyone in the world has the exact same experience that I and a few other people have."

            Have you considered a professional career in organized religion?

  • jonathan3579

    I already returned my N5 because of horrible call quality. One issue was the callers not being able to hear me or me being choppy. The other issue was them being choppy.

  • Alex

    Just noticed mine has this problem, though not as severe. I mean you would freaking think they try video recording before they ship out a million devices

    • petrochemicals

      Im gonna take a wild guess here and say, they just don't give a shit. Look at the Nexus 7 2013, it has a horrible audio buzzing issue with it's built in speakers. Not that it stopped Google from shipping them. Of course the best part of owning a Nexus is the blame game, call Google about the problem and they just deny it's existence and tell you it's Asus's problem. Call Asus and they deny the issues existence and tell you to call Google.


      • Mitesh Pandey

        +1 to the time you invest writing this post !!! Good Job !

      • SetiroN

        Why the hell are you getting downvoted? Shitheads.

      • Simon Belmont

        It kind of reminds me of how the Android 4.3 update broke hardware acceleration of certain video formats on the Galaxy Nexus. Recorded videos are fine, but others become a stutter-fest, and this wasn't an issue on Android 4.2.2 and lower.

        There's a pretty big list of complaints about it at Google's product forum, and it's even been marked as "fixed in new release" but do you really think Google's going to issue a patch for 2+ year old device now? It'd be actually kind of interesting and nice if it did. Most people figured it'd come with KitKat. We all know what happened to KitKat for the Galaxy Nexus.

  • NeedName

    No one noticed this. .. in the title???

    "Nexus 5s"

    WTF. . . is the bizarro world. . . does it have an A7 chip?

    • Gabernasher

      As in more than one Nexus 5. I'm sure you understand the concept of plural.

      • Nazi

        Actually, grammatically speaking, you should have an apostrophe after numerals when indicating plural. :)

        • dobbsy

          No, you shouldn't. It's 70s, not 70's. The same as it's seventies, not seventy's or seventie's.

        • Gabernasher

          The apostrophe would mean belonging to the Nexus 5.
          My Nexus 5's case protects it.
          I don't have multiple Nexus 5s.
          See how that works?

    • Cesar

      "Some Nexus 5s" as in the plural of "Nexus 5."

  • AOSPrevails

    My Nexus 5 had no such call quality problems after 30 minutes of calls, My Nexus 7 had no more multitouch problem since JSS15R. I guess I am just lucky :D

  • izzuanuddin

    My nexus 5 doesn't suffer this kind of problem. so far so good.

  • Tek

    I don't seem to have any of yhr issues described in this article..I am comparing it against note 3. That makes me wonder are the issues only related to certain batch

  • Stanley Chan

    Thats why is so cheap? "Cheapy" and shitty...

  • Jsilvermist

    I don't really have a problem with the volume, but I have a problem that whenever I try to watch a video the sound makes horrible beeping/buzzing noises whenever it gets to a loud part or when it tries to play a part with multiple tones at once.

    Should I be worried about a hardware defect as things like YouTube playing with software decoding work fine?

    Or is this also something that would be patched?

    • Simon Belmont

      I haven't run into this issue on my Nexus 5. It could be a software issue, but I haven't heard any others complaining about this particular scenario either.

      Does this happen if you watch a regular (non YouTube) video? If not, then it's most likely a software bug.

      • Jsilvermist

        It ONLY happens when watching a non YouTube video.

        YouTube is perfect, but try to play an MP4, AVI, or other video file in Android AOSP media player, gallery, MX Player, VLC, etc. and this is when it happens.

  • Anil Ganatra

    I made a topic on xda : http://forum.xda-developers.com/showthread.php?t=2518840 about in call mic..When I was moving the mic a little away from my face it was cutting out my voice and the person on the other line couldn't hear me at all. I turned off the noise cancellation (you can find out how on the first page of that thread i think) and now everyone can hear me..but it seems like the mic now pics up every little noise! Even the people on the other line complain they can hear an echo of them selves (have to turn incall volume right down to stop/lower the echo). I did RMA my phone but the RMA had the same issue and I just sent the RMA's device back to google. I reallllyy hope it a software issue so it can be fixed.

  • lando

    I've noticed very quiet static while taking a video recording which is usually normal for every phone i have had. but making an audio recording in keep and voice calls both are perfectly clear for me.

  • WestIndiesKING

    yup happening to me, already requested a new phone.

  • WestIndiesKING

    As much as i enjoy paying the low price for a nexus device, i think this is kind of what you get what you pay for deal comes into play. I would rather pay for a fair price for a device with solid high quality parts. Have two phones, a mid range priced phone and a high quality one. I would pay 500 dollars for a nexus device with great high quality hardware. I still love my nexus 5 but I hope its Moto who makes the next nexus device or their next phone comes packing great hardware. Fingers crossed.

  • Lars Jeppesen

    I haven't made a single phonecall on my Nexus5, lol.

    Have no idea if my phone has the bug or not.

  • JoeyKhache

    My nexus' speaker sucks horse's ass.

    But one of the best phones I've ever used.

    • http://trapchan.blogspot.com trapchan

      then you never really use a good phone

      • bL4Ck

        neither you did apparently

  • Wally

    Get an iPhone 5s. Does everything well

  • https://play.google.com/store/apps/developer?id=iWizard Bikram Agarwal

    Gosh, darn it..!! My N5 is being delivered on 5th and I don't have a sim for it, yet; as my VZ contract expires in Feb. Hope my N5 doesn't have this issue.

  • marycontrary

    When will we get a phone that is perfect?

    • jonathan3579

      Never. We can not all be pleased based upon any single device.

      • petrochemicals

        I would be pleased if I could just get a phone that actually works as advertised. A Nexus 5 (phone) that has trouble making audible phone calls is a pretty sad state of affairs. Especially considering that whole Nexus line out right now (4,5,7,7.2) has some kind of audio issue.

        • jonathan3579

          I've always wondered why Google hasn't addressed this because it's no secret that the Nexus 4 & 5 have the worst speaker volumes of any phone I've ever owned. The one good thing I can say is that the Nexus 7 LTE that I just purchased a few days ago doesn't seem to really exhibit the hissing. (I had that problem when I bought a WiFi version that was manufactured in June.)

  • Simon Belmont

    Wow. I bought my Nexus 5 on day one and didn't notice this. Great explanation, as usual, Cody. I love your posts, man. I think it may be software related based on my findings below. It's not definitive, but at least my phone isn't unusable (it's actually not bad at all).

    I decided to test out my Nexus 5 using a few different apps. (1) I tried Google Keep and recorded an audio note. It sounded really good, no distortions or static. There was a TINY bit of hiss in the background, but that could have been my fairly loud central heating (tried to record in a quiet place). (2) I placed a phone call to my wife and she said it sounded perfect, no static or distortion. I then tried a speaker phone call and it was the same, no issues. I do notice a little popping on my end with speaker phone calls (especially dialing and ringing, but voice is perfect, no issues), but I think that's related to the speaker audio issues that are supposedly software related (and besides that's not the issue we're talking about here). (3) Finally, I recorded a couple videos on my Nexus 5. The first video, I talked and everything I said was clear, but the parts where I was silent there was definitely hiss, and some mild static. The second video was all silent, and the hiss and mild static persisted. (4) Bonus round: I've had ZERO issues commands to Google Now. Even if I'm far away and I say "OK, Google" it will activate almost every time and accept my commands. The problem seems like a software noise cancellation issue to me, and hopefully not hardware defects on some handsets.

    • Matthews

      I have the exact same issue on my Nexus 5. No problems with phone calls but when I record video I get a hiss or static noise in the background, especially when it's quiet. I was going to RMA the device but decided to wait a couple of months to see if this gets resolved either by a software update or a hardware fix.

  • nosurprise

    Google devs never fix anything like this. I always have the feeling they just laugh at people who bother putting in bug reports.. See Nexus 4 WiFi notifications while in sleep.

  • kodtas

    I face the same problem when I receive calls... They cannot hear me most of the time. I hope it is a software problem because if it is a hardware one I am into trouble as I bought it while in England for holidays from Google shop there as here in Greece it is not available....

  • nigel

    The only problem with Google now is having to set the phone to us English. It can't recognise much at all unless you set the phone to UK english. Then it works well. No problems at all with sound quality on my nexus 5.

  • Jamell Lewis

    It's not fair that you nexus users have to deal with this type of issue. I'm even more surprised at how passive people are about it and just sweep it under the rug. I'm an iPhone 5S user but a big android fan. If the iPhone encountered these problems with their iPad or iPhone, it'd be all over CNN, the guardian, iVerge (lol) and pretty much most popular websites. Like the blue screen that plagued less than 1% of iPhone 5S users. I look at Apple and Google as equals. Apple can't publicly afford to make these types of manufacturing issues/mistakes or whatever and Google shouldn't be able to either. It's nothing new what's going on. I just don't want Google to lose sight of the people who essentially made them who they are in the mobile industry. 100 customers with a great experience is more valuable than 1 thousand with a subpar experience.

  • J3wBaccA

    My Nexus 5's speaker is having problems with cutting in and out, or just quitting completely. If I squeeze the bottom corner of the phone where the speaker is, it starts working again. I wonder if these phones' problems are caused by the same thing -- a faulty connection between the speaker and the rest of the phone.

  • jagdeep barak

    I m not able to do video recording in nexus 5.pls help out.

  • Tristan

    Hi. This problem just appeared with the new android 4.4.2.
    I dont know if I should wait for 4.4.3 or just send the nexus back for a new one.

  • carlEP

    This f blows... For the first couple of days i didn't make any phone calls on the N5, just customized the phone the way i wanted it. Then a couple of days later i made that horrifying first phone call and short after googled (lol) it and yay, my brand new device is broken, software or hardware, the fact is that the N5 is not able to make phone calls. And there's no black color on the phone just grey, compared to my N3 it's really f bad, not just the black but all colors are bad, i didn't like LG before i bought the phone and im sure not in love with the brand after this...

    I do regret that i bought the N5 at all, the only reason i bought it was that there wont be any kitkat on the N3 and a stable custom rom will take some time to arrive...

    Why why why..... :(

  • wae

    Just noticed this low sound during calls problem after the new update. Very very annoying that I am thinking about selling the phone and getting another one.

  • ash

    I am very unhappy with the 400$ purchase of a nexus 5 phone. The T mobile store I bought it from wont even exchange it.....very dissatisfied with this phone