06
Nov
unnamed

We've received an official statement from Verizon on the ongoing Nexus 7 LTE / Verizon saga, a story that has gone silent in the months since Verizon promised the device was being certified for the network. Today, we've finally been given official word from Big Red on what the problem is, and let me say: you're not going to like it.

According to a Verizon spokesperson, during certification it was discovered that the Nexus 7 had a "systems issue" that presumably would have caused it to fail Verizon's testing. Asus and Google, instead of choosing to fix the issue, have opted to freeze the certification process until the Nexus 7's KitKat update rolls out, presumably in the coming weeks. Just how long the certification will take beyond that time, we weren't told.

Here's the full statement from Verizon.

During the certification process for the Nexus 7, Google, Asus and Verizon uncovered a systems issue that required Google and Asus to undertake additional work with the Jelly Bean OS running on the device.  Since Google was about to launch its new Kit Kat OS, rather than undertake this work, Google and Asus asked Verizon to suspend its certification process until Google's new OS was available on the Nexus 7.

As such, you'll probably still be waiting several weeks, if not substantially longer, before you can activate your Nexus 7 on Verizon's LTE network. We've asked Verizon for clarification on what the systems issue referred to was and when we can expect the update / certification to happen, though I wouldn't hold my breath on a detailed reply to either inquiry.

David Ruddock
David's phone is an HTC One. He is an avid writer, and enjoys playing devil's advocate in editorials, imparting a legal perspective on tech news, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • Charlesvtiu

    It almost feels like a political battle between Google and Verizon. Google might be trying to make Verizon be a bit more laxed about it's policies on working with Nexus devices. There's gotta be a reason why neither of them are willing to work to bring the Nexus family to Verizon, and technical issues about passing tests really shouldn't be as big as they make it to be. Especially given that big red constantly puts bloatware that crashes half the time on my phone anyways and the 4.3 update to my s4 constantly kills the internet connections causing me to use more data.

    The constant cries of Verizon customers leaving them just so they can use a Nexus device must be hurting real bad by now.

    • A.J.

      There was supposedly semi-official word from Google earlier this year saying that they were working with Verizon to get Nexus type devices out to customers in 2014. This could be the beginning of the relationship starting to get rolling.

      • Charlesvtiu

        Didn't Verizon also say they'd join the alliances in pushing out the latest updates to Android OS's to their phones within a certain time frame? =p
        (or was i misinformed?)

        • Josh Haug

          And Google started the alliance, and we see how that worked out (Galaxy Nexus.)

        • Frettfreak

          No you r right but T ha T "certain time frame" is probably 6 months knowing vzw.

          Doesn't effect me. I will never be a Verizon customer. Can't stand their company, Business tactics or policies.

        • ocdtrekkie

          Google never held any partner to that. It was just something they announced and then forgot about.

    • ocdtrekkie

      In reality, Nexus owners make up a tiny fraction of the market, and Verizon cares a lot less than you think.

  • Nathan Borup

    the "system issue" is probably that you can buy the nexus 7 for cheap... and not through verizon

    • kashtrey

      Or perhaps that Verizon just announced their 7-inch Ellipses tablet.

      • sirgaspar

        ...

        • janellavew231

          мʏ ƈʟαѕѕмαтɛ'ѕ нαʟғ-ѕιѕтɛʀ мαĸɛѕ $82 αɴ нօυʀ օɴ тнɛ ƈօмքυтɛʀ. ѕнɛ нαѕ вɛɛɴ օυт օғ α ʝօв ғօʀ 8 мօɴтнѕ вυт ʟαѕт мօɴтн нɛʀ ιɴƈօмɛ աαѕ $15024 ʝυѕт աօʀĸιɴɢ օɴ тнɛ ƈօмքυтɛʀ ғօʀ α ғɛա нօυʀѕ. ʟօօĸ աнαт ι ғօυɴɖ fox200&#46com

      • Nathan Borup

        That goes right inline with what i said... and i quote "can buy the nexus 7 for cheap... and not through verizon"

        • kashtrey

          For sure, I wasn't trying to say you were wrong. Just that Verizon is doing this, hey look at our tablet which is a great alternative if you want a 7inch tablet now and don't want to wait for the Nexus.

  • Matt

    Oh, I'm sure Verizon's latest tablet *must* be running 4.4 then. There's no way it would certify anything else for use on its network, right?

    • ChristianMcC

      Exactly! Oh wait is that 4.2.2 I see...

      • Chris

        I'm just surprised it's not on Gingerbread.

  • ChristianMcC

    BS VZW, you just want your crappy $250 tablet, ellipsis, to launch fully, first. You suck and should be fined by the FCC...

    • Oli72

      totally agree.

  • Android Spy 007

    System issue "not able to print big ugly logo from vzw n 4g lte" yeah nice issue

  • Rex

    so sick and tired of the BS from verizon.

  • br_hermon

    There's a lot of profanity goin through my mind right about now... Let's just say I'm going to cherish the day I leave these morons and all of their antics behind me. Unlocked GSM, here I come!! :)

    • Nate L

      You won't regret it!

    • Wyatt Neal

      I haven't missed it yet. Power to the consumer!

    • Andrew

      I'm out of contract... thinking of doing the same.

  • moelsen8

    what a bunch of jerkoffs

  • http://meatcastle.com/ Youre My Boy Bloo

    There is actually a lot of benefit to this decision for me though. Having to keep my Nexus 7 on T Mobile, I have actually learned that I am much happier with their service than I ever thought I would be, and am now ready to take my phone line to them when my contract is up in a year (hello Nexus 5.2).

    See? Everyone wins!
    Google gets to have me as a new hardware customer for my next phone
    T Mobile gets me to port my number over to their prepaid
    I get cheaper service and better customer experience
    and Verizon gets to dedicate more resources to help figure out how to make logos larger without pixelization... And also they get to eat my dick... Of course.

    • Frettfreak

      That makes me happy. Tmo isn't the best but they are getting better all the time. I was about to give up on them but they are really kicking ass now.

      • Defenestratus

        I too have been pleasantly surprised about switching to Tmo. I work from home and live in a strong 4GLTE coverage area (Florida) so its a no-brainer for me.

        Was so sick of Verizon's bullcrap. They've spend about 1000x more effort trying to get people to get rid of their grandfathered unlimited data as they have releasing relevant phones and updates.

        • Andrew

          What part of Florida. I'm seriously considering the same. Verizon's service in my condo here in Boca Raton is terrible. As soon as I go across the street I get great service. Its so bad I actually got a home line so my In-Laws could call my wife (she has iPhone 5). I can at least hold a conversation on my Note II (Note 3, returned due to shiity service) but she drops calls all day long.

          • Chris

            I live in Central Florida and my friend gets a solid 15+ on his HSPA Nexus 4. I hear from a few people that the LTE is pretty consistent.

          • Robert Boluyt

            Yeesh, I've never got HSPA speeds anywhere near that fast in Phoenix. Its usually 3-5, tops. But we do have LTE, which can hit 35.

          • Andrew

            Thanks! I'm from central florida. I know my dinky town probably doesn't have LTE for T-Mo, but it did for Verizon. Fortunately 3G speeds on T-Mo >>>> Verizon.

  • Christopher Bement

    le bullshit

  • Frettfreak

    Verizon: "crap. We don't want cheap devices on our network that we aren't totally controlling and screwing our customers over with. Tell everyone some bs and let's push this crappy tablet we just came up with out fast so our reps a can lie to our customers and tell them it's better than the nexus. Then eventually they will give up and buy an iPad... We can take down google! "

    Lmao

  • Nathaniel Webb

    However, an already activated SIM will work on Verizon if inserted into the Nexus 7. Now Verizon, please explain that Android 4.3 system issue again?

    • Justin W

      It's not controlled by them is the system issue (yes, I know your question was rhetorical/heavily laced with sarcasm :) ). I'm also pretty sure it's against FCC regulations for them to "certify" it for their network since the FCC has already certified it to work on their LTE bands.

      • Nathaniel Webb

        haha yeah. The caveat they are clinging to is that they have the right to ensure no device can cause 'harm to the network integrity'. (aka waaaaaaaaaaaaah -Verizon)

  • LewisSD

    "system issue" = it directly competes with Verizon's new budget 7 inch tablet.

    • Justin W

      "budget"

      With something around 1/2 the cores, probably 1/2 the RAM, half the storage, etc.

      • LewisSD

        Haha yup. Leave it to verizon to screw all their unaware customers.

  • htowngtr

    Read: It allows tethering without checking.

    • Andrew

      So does the Note II with stock unrooted firmware (and note 3).

    • daburghit

      Eh with Verizon's Share Everything plans tethering is included. If that was the only issue they'd probably just make you upgrade your plan to activate.

    • ocdtrekkie

      Tethering's included on all Verizon's current plans...

  • jimsis

    And the next problem will be Google Wallet support on KitKat doesn't have the secure element problem which blocked original Wallet on Verizon. Next excuse.....

    • ocdtrekkie

      Actually, the new KitKat Tap to Pay system is the sort of open platform Verizon demanded. The old secure element system was Google being anti-competitive. With the secure element, a device could only have Google Wallet or ISIS. With KitKat, you could install both.

      • jimsis

        So you're thinking Verizon will approve Google Wallet use on Nexus 7 before ISIS is ready? Would be a nice surprise.

        • ocdtrekkie

          Verizon doesn't have to "approve" Google Wallet. Google can release it whenever it wants. Though it looks like the new version of Google Wallet may be tied to KitKat. Which, again, Google can release whenever it wants.

          Verizon's sole limitation was over giving up control of the secure element.

          • jimsis

            Odd timing that ISIS is ready now with a secure element requirement.

  • lebel

    TWiG's Jeff Jarvis gonna explode next show... Gonna grab some popcorn...

  • Michael Jude Collins

    The Title is all wrong...It should have read:
    Google, Asus: Verizon Has Opted To Wait Until Nexus 7 Gets A Locked Bootloader, Verizon Bloatware (And Decals), ISIS Payments Only, "Profit Issue" With Greed To Blame

  • david coffey

    If that's the case, fine, but why wait 4 fucking months to release an official statement?

    • http://www.twitter.com/ninjustin ninjustin

      Because it's Verizon and they don't actually know what's wrong. This is their way of blaming Google and making Google fix the issue without trying to take any blame at all.

      • jeffrey6283

        Or, someone came up with an excuse that didn't involve saying "We don't want the Nexus 7 competing with our tablet".

        • http://www.twitter.com/ninjustin ninjustin

          That's exactly it. The want to sell people more stuff and lock them in on contract. If you put a working Verizon sim in a Nexus 7 it works just fine. This is all BS from Verizon.

          • ocdtrekkie

            @ninjustin:disqus The slightest amount of intelligence would tell you how wrong you are. The fact that "it works", doesn't mean it's problem-free. It could cause significant issues with Verizon's network, which is what they test for.

            And it's not like they can blame it on Google and ASUS fictitiously. They'd get in massive legal trouble for that. If they are able to say Google and ASUS held the certification back, the reality is, that Google and ASUS held the certification back.

          • Guest

            A device shouldn't need to go through carrier certification in order to be used on Verizon’s network, that’s why we have standards. Verizon is the only carrier that does this. T-Mobile and AT&T don't have this made up certification process. They have no problem taking a Nexus 7 or any other device and throwing it on their network as long as it adheres to the radio standards.

          • ocdtrekkie

            That's actually false. Both AT&T and Sprint have device certification procedures. Don't know about T-Mobile though.

          • Richard Brooks

            Verizon did this on the 7.7 and every update I've seen. They drag their feet claiming that it's the vendors fault even though the vendors have it working on ever other network. They are just bad at getting things out. They prove it over and over.

            I started with a hotspot, then bought a 7.7 from verizon. I wanted to move the sim but was told it wasn't supported. I did some research and found that it was. In fact verizon was required to allow it because of a document they signed to bid for spectrum. It took weeks before they admitted that all I needed to do was move the sim. I had already done it and it worked fine but it got old being told that it wasn't allowed. It's been running for 1 1/2 years without issue and their provisioning system recognized it immediately (it was a certified verizon tablet after all). What a joke. Don't even ask about the 7.7 Jellybean rollout they couldn't complete.

            LTE is a standard, FCC has certified the device for use. Verizon has a legal obligation based on the document they signed to bid for spectrum but they will delay it as much as possible while they try to get their vendor specific junk sold. I bought one of their certified tablets and I will never do it again. .

            My understanding is that the N7 is limited to LTE on big red. It makes sense that they don't want support calls from areas where they only have 3g. If they would say that I could understand but I use the LTE ever day in Atlanta without issue. I don't care if it stops working in the mountains. I'm not going to complain.

            One thing I've noticed is that my account still shows my device as the 7.7 (which I do use from time to time). I think it's their provisioning system that's the issue. They've not setup the N7 and they don't want to. Who would buy a tablet from these guys with their track record if they were give an other option.

            Verizon has a nice network, terrible customer service and are a proven failure rolling out updates. I have 6 month left on my contract and I'm gone.

          • ocdtrekkie

            @disqus_CRRgcunYde:disqus It's like you're both a lawyer and an experienced mobile network engineer all in one! I totally credit you as fully understanding a complex legal agreement and an incredibly complicated mobile network infrastructure.

            ... Yeah, I didn't think so.

          • Richard Brooks

            If this was a real problem Verizon would block the device from the network. If there were massive problems they would say so and not allow the connections.

            The truth is that there is no problem. Anyone with an LTE sim can put it in a N7 and it will work. The issue is that verizon will not allow you to purchase a new sim tied to an N7. My sim came from my LTE hotspot went to a version certified Tab 7.7 and now lives in my N7. There have been claims of gloom and doom from verizon ever step of the way and none were true.

            I don't understand the comment about intelligence. It seems to me that you think Google or Asus might sue verizon for saying this is their fault. A little intelligence would go a long way toward understanding that it will never happen. This is another Verzion blame the other guy deal while they do what they want to do issue. When the heat gets hot enough Verizon will cave and it will end. I guess they just want to kill some time while they push their tablet.

            Big red does what it wants to do at least until things get hot. They could be sued or fined for breaking their contract with the FCC but that's unlikely. This is just more of the same old Verizon song and dance.

          • ocdtrekkie

            @disqus_CRRgcunYde:disqus Actually, untrue. I spoke with an actual network engineer who actually has read these specifications cover-to-cover. It's difficult to block devices on a SIM-based network. It's possible, but "goofy", and prone to issues of it's own.

            Also, it makes people angry. But by simply not activating these devices, Verizon minimizes the number of faulty devices on their network until the device is certified and the problem is alleviated.

          • Richard Brooks

            What did your engineer say was the exact problem?

          • Richard Brooks

            And why are ATT and TMobile not having issues.

          • ocdtrekkie

            @disqus_CRRgcunYde:disqus The person I spoke to has a lot of experience with the technology. He doesn't work for Verizon, so he doesn't have any more details on the specific issue than we do.

            But he did confirm that it was certainly possible for there to be a serious issue despite the fact that users claim it works when they plug a SIM in. They may be causing network issues they don't realize.

            And another person had asked why they didn't just block the N7 altogether, and he said the most practical thing to do was exactly what they're doing, because blocking the device causes it's own problems. It's easier to just minimize the problem by not activating them. Keeps the problem limited to those who moved the SIM of their own accord, which isn't many.

            As far as AT&T and T-Mobile having problems, it's possible they haven't discovered the problem, if their testing was less robust. It's also possible that the problem is unique to Verizon's infrastructure. While they all use a standard network protocol, sure, each carrier has different software-side systems for managing their network and interfacing with devices.

            It's a complicated issue. Without more information, any attempt to judge Verizon, Google, ASUS, or anyone else, is an exercise in futility and stupidity.

          • Richard Brooks

            So basically you have no information just speculation. No facts at all just possibility. You talked to somebody the read the spec.

            I on the other hand have been living through this for two years. I have been through tablet updates and hours of support calls. Oh and I actual own an n7 connected to the lte network that I use every day. Please explain why I should care what you think.

            Last which verizon office do you work from?

            Thanks at first I thought you might actual know something first hand. I now see you don't.

          • ocdtrekkie

            @disqus_CRRgcunYde:disqus Congrats, you just sold your credibility and maturity. I don't work for Verizon. If I did, I'd have more information, probably.

            I'm telling you what is fact, and yes, what is possible. You're the one speculating. Crying how a company is maliciously hurting you without any reasonable justification for believing it. Your anger is out of ignorance for the way networks work and the decisions corporations are forced to make. You speak from a position of immaturity, not one of information.

            The fact that your N7 connects to the network means nothing. It is completely irrelevant to the discussion. I've explained why, but you seem incapable of grasping it.

            "It works on my machine" is a joke that we tell in the IT industry (I'm a systems administrator for a printing company, if you're curious as to my profession). IWOMM is not an argument. It's not even a valid point. Because the situation is vastly more complex in any given product or service.

          • Richard Brooks

            Thanks, I'm glad you found me creditable and mature. I've not found the same of you. The first post I read from you questioned the intelligence of whom ever you were addressing and you continue to speak as if this is an issue only you can understand. I really like your self congratulating review of your own argument so let me join in.

            You argue that my working device means nothing however your conversation with an unrelated but knowledgeable source (who has no direct experience or knowledge) is important. That Verizon knows that I and 1000s of others have connected the N7 to their network (the device ID is part of the metadata sent to the network so it is easy to tell) and that they have not so much as sent me an email voicing their concern. On top of that they chose to limit the issue by not provisioning new N7s. They do this even when they know people are using old device IDs to get sims then switching it to the N7 all over their network. Who thought of that?

            I see no reference to your experience with the N7, LTE or Verzion. I on the other hand have connected the device in question, submitted tickets, contacted customer support, participated in the support forums and have a working device. That gives me some real experience and gives you nothing. All I've done is relate my real world experience over the last two years and I'm not really sure what it is you're doing. I don't know the answer but I do know Verizon is always the last to roll-out cross platform products such as Nexus. They are the last with updates. They have a long track record of failing where other succeed in this area. And the have a history of limiting devices not of their making to push customers to their own offerings. Anyone who knows the market knows this is true.

            You went so far as to say that ATT and TMobile could be having issues as if there is this network crushing problem being caused by the FCC approved N7. You base your conclusion on the idea that your own conclusions are POSSIBLE but not a single fact exists to support there being a problem of any kind anywhere. In fact the Verizon statement says nothing about a network problem. It is just as likely that there is a VERIZON SUCKS Easter egg in the code as that there is a network crippling flaw.

            All that said I want to thank you for making my day. The sound you hear outside is my N7 turning the Verizon network into dust. I can hear the sizzle and pop from here. I like the vision of this international corporation, its lawyers and network engineers working frantically to protect everyone from the crushing weight of my FCC approved device. I love the feeling of power your ramblings paint. I AM ALIVE!!!

            Don't worry about me, I have an ATT and TMobile sim which I've used in the N7 so I'll keep at it until it's all a smoking hole. There will be nothing left when I'm done.

            One last item:

            Why is it that ATT and TMobile were able to validate the product, create a SKU and offer it through the play store and Verizon was not? ATT is no speed demon when it comes to getting things done but they were in the box on day one.

            Oh and one more thing

            I have a nexus 5, this time ATT, TMobile and Sprint made it to the show but guess what no Verizon.

            Thanks again, you made my day...

      • Justin W

        The fun part is they can't legally block it on their LTE network like they are . It's hilarious the FCC hasn't investigated this issue or fined them yet. All they need to go is give you a SIM, activate the SIM, and have you put it in the device. Not difficult, considering the Xoom LTE can do it, as can other LTE-only tablets.

    • ocdtrekkie

      Um... they were testing, and probably trying to solve the issue, and then negotiating with Google and ASUS about fixing it...

  • J2000pro

    Anybody impacted by this should open a complaint with the FCC. As part of Verizon being granted the right to use the spectrum for their LTE devices, they are not allowed to prevent their customers from using the service with devices they have that support it.

    • ocdtrekkie

      Unless such device is harmful to network stability. The sort of reason... Google and ASUS might need to fix a device...

  • DanSan

    I think I have figured out verizon's testing standard.

    1. Slam device repeated against the ground
    2. Did device break?
    3. Fail the device for breaking.

    • jeffrey6283

      That would require Verizon paying someone to test it. I have the actual test:

      1. Is the device substantially better than the Ellipses 7?
      2. Fail every device.

      • MeCampbell30

        3. Profit.

  • Khary Anderson

    How is this even legal?

  • Gerry

    Verizon is a company that just needs to die

  • Matthew Fry

    And when *will* the Nexus 7 receive 4.4 hmmm? I only ask because I want it on my Nexus 10. Mostly because I'm hoping they'll have fixed their extremely annoying clipboard crashing bug.

  • http://randomphantasmagoria.com/ Shawn

    My 2013 N7 runs beautifully on AT&T. Screw Verizon.

  • AmicusBrief

    Actual translation: Nexus 7 is not shitty enough to run on our network.

  • Dean Politis

    Maybe they can't block Google Wallet with 4.3 and they want Google to block it in KitKat.

    • Jsilvermist

      The Nexus 7 doesn't have a Secure Element, so this isn't a concern.

      However, in 4.4 KitKat they will have Google Wallet support on all devices as a default.

  • Robert Boluyt

    Exactly why I left Big Red and was glad for it.

  • napos

    As a previous comment said, if you have an ALREADY activated SIM for Verizon LTE (from say an iPad LTE or another LTE tablet)... the Nexus 7 LTE works just fine on Verizon. I use it daily.... I have 5 GB/month Verizon LTE MiFi device which I realized I could just take the SIM out of and use in tablets... presto! What's the point of a MiFi now with the tablet being able to share the signal via it's own hotspot functionality!

    • ocdtrekkie

      The fact that "it works for me", doesn't mean it's problem-free. It could cause significant issues with Verizon's network, which is what they test for.

  • HolyFreakingCrap

    Verizon is a company that needs to be put out of business.

  • ocdtrekkie

    So, very clearly not Verizon's doing. Good job, Nexus fanboys. Assign the blame in the right place!

    • mechapathy

      Hah. That one downvote you had looked lonely, so I gave you another one.

  • Oli72

    dam vz at it again.

  • dontsh00tmesanta

    Call bullshit again

  • Michael Romano

    While I call BS, I do hope this speeds up the process of getting 4.4 on the Nexus 7

  • http://www.LOVEanon.org/ Michael Oghia (Ogie)

    Geez, I always thought that AT&T was shit. Verizon seems even worse.

    I'm just not sure who hates you more: telecom companies or US airline companies.

  • mechapathy

    Systems issue (read: NOT ENOUGH BLOAT)

  • randpost

    This has either to do with the secure element/Google tap and pay or VZ is eliminating the competition for its own tablet. I'm glad I left VZ last month. My Nexus 5 and Nexus 7 are happy on T-MO.

  • Richard Brooks

    I have an N7 that's been been running on Verizon since the day it was released with no problems. I switched the sim from my Tab 7.7 and it runs fine. My account still shows the 7.7 as my device so their provisioning system doesn't identify the N7. My upgrade experience with the 7.7 taught me how bad these guys are. As soon as my deal is done I'll move to T-Mobile,

    • ocdtrekkie

      The fact that "it works", doesn't mean it's problem-free. It could cause significant issues with Verizon's network, which is what they test for.

      And it's not like they can blame it on Google and ASUS fictitiously. They'd get in massive legal trouble for that. If they are able to say Google and ASUS held the certification back, the reality is, that Google and ASUS held the certification back.

  • Hugh Johnson

    System issue is the lack of places to put a gigantic verizon logo on the front bezel. What if I hold the tablet in landscape and everyone around me see an upside down verizon logo?!?!?!?!

  • Glich

    They need to release more details. We know it works people have taken sims from chromebooks and put them in and they appear to work fine. But from a technical side it may doing something less then optimal. Corrupted headers or something that while it works it may say burn more data then it needs to or something like that. We need more data!

  • Just_Some_Nobody

    Can you get Google's side of this? It would be interesting to see if Google has the same story.

  • dmunch

    This is the network that "Doesn't compete on price". Is anybody surprised by this announcement?

  • Ver_4.2

    It's be helpful to have Google and Asus confirm that they made this request and acknowledge notice of the problem(s) ID'd by Verizon. Otherwise, looks like a stall to push Verizon's own Ellipsis, which has inferior specs.

  • TDN

    This kind of bureaucratic mumbo jumbo answers from Verizon are exactly the reason why I am leaving them after being a very satisfied customer for 8+ years. The last year or so have really left a sour taste in my mouth and I can't wait to be done with them.