09
Oct
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While the Galaxy Note 3 is getting mostly positive reviews, some Sprint customers are giving it a million thumbs down for its usefulness as an actual phone. The Sprint forums (among other places) have been overflowing with complaints of poor audio quality on calls. Now Sprint has at least acknowledged there is something to investigate.

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The affected users say the audio issue is with calls, not the earpiece/mic. Connections over VoIP services sound fine, but calls on Sprint's network are crackly and distorted. The issue seems to persist across replacement phones and is limited to the Note 3. Our review Note 3 is on Sprint and also has this issue, but didn't crop up until recently. In fact, David was deprived of his preferred pizza topping just last night by the poor call quality of the Note 3. If a man orders jalapenos, he can't possibly make do with tomatoes. The madness must stop.

A Sprint rep has responded to angry users, saying the issue has been relayed to the higher-ups for investigation. The issue sounds software-related, so hopefully a firmware update from Samsung can alleviate the issue. Users who call Samsung are currently being directed back to Sprint, so don't expect anyone to accept responsibility quite yet.

[Sprint Forums]

Ryan Whitwam
Ryan is a tech/science writer, skeptic, lover of all things electronic, and Android fan. In his spare time he reads golden-age sci-fi and sleeps, but rarely at the same time. His wife tolerates him as few would.

  • chris125

    It's sprints network what do you expect?

    • http://www.androidpolice.com/ Artem Russakovskii

      I expect shit speeds but good voice quality, like it's always had.

      • FknTwizted

        What? You keep bring up... You want ship speeds?

        • HopelesslyFaithful

          ships are pretty damn slow ^^

          • GraveUypo

            not if they're space ships

          • HopelesslyFaithful

            touche

        • http://www.androidpolice.com/ Artem Russakovskii

          Wat?

    • techgui

      Quite a few ppl are complaining of hardware issues. I for one am experiencing signal problems with my ATT variant.

    • bucdenny

      depending on area, Sprint has worked fine this weekend in Atlanta, 4G LTE all over the place. Currently in San Diego, had some drop calls early this year but because of 4G LTE upgrades. So far so good. I am getting 30Mbps+ on most sites in San Diego...

  • Chilangus

    I don't care about the quality of the calls, I want pizza!! :D

  • http://randomphantasmagoria.com/ Shawn

    They're on Sprint. Therefore if they want sympathy, they'll have to look in the dictionary between shit and syphilis. This kind of garbage happens on Sprint regularly.

    Samsung- or Sprint-related notwithstanding, why is anyone a Sprint customer?

    • Anthony Evans

      for most customers it works fine.

    • xHabeasCorpusx

      Unlimited data at half the price of Verizon.

      • http://randomphantasmagoria.com/ Shawn

        And a quarter of the speed. You get what you pay for.

        • Ray Sunghwa Woo

          Tmobile has unlimited and it's even cheaper than Sprint.

          I got exactly what I paid for. :)

          • http://randomphantasmagoria.com/ Shawn

            You sure did. You pay for EDGE speed just about anywhere in the US outside of a metro area. You also pay for a hard 50MB cap on data roaming per billing cycle. In an area where T-Mobile has no service? Better throttle back your data usage quickly because you can use 50MB just checking Facebook. T-Mobile doesn't even give you the option of purchasing more. 50 MB of days roaming, them your cut off from all data usage until you're back in T-Mobile coverage.

            So yes, I agree. You're getting what you pay for.

          • Joe Smith

            T-Mobile just announced unlimited global data for no extra charge in over 100 countries. I'm getting more than I paid for.

          • http://randomphantasmagoria.com/ Shawn

            Too bad they can't bring their US network up to minimum HSPA+.

          • Tuấn Ankh

            I don't like how you're hating on T-mobile, but you do speak the truth here. T-mobile coverage is just not enough. People can get 10mbps here and there. I got 20mbps once after a whole year using T-mobile 4G. One day I was in downtown Houston, and there were spots with no 4G at all.

            But it's so cheap. For people who live in T-mobile "4g areas", it's definitely better than all other carriers. Even if the speed is only 3 mbps, it's still well worth the money. Right now $160 can get a family of five unlimited talk, text, and 2.5 gb of data each.

            But then again, T-mobile should worry more about its US network. 4G needs to be fast and widely accessible. LTE wasn't even needed, and T-mobile should have invested that money to enhance its HSPA+.

          • Ray Sunghwa Woo

            Yeah exactly Tuan. If you live in the metro area where 4g is available and you don't travel much, Tmobile is the best option to get.

            I used about 6GB of data only in about 12 days. Sometimes it's faster than most WIFI some coffee shops offer or even at home.

            At home I get 12mbps and at work I get 20mbps. Couldn't be happier with the money I'm paying now.

          • Tuấn Ankh

            much better than what I get. I get 5-8mbps download at home and only 3-5mbps at school.

          • Ray Sunghwa Woo

            It's probably there are many people on the network at school.

            At work, my office is nearly half mile away from tmobile store so maybe that's why I'm getting more.

            And at home, my Verizon 3G was barely there, I used to get 50kbps

          • http://randomphantasmagoria.com/ Shawn

            I actually don't hate T-Mobile. The thing is, people are convinced that they're the second coming of Christ in terms of cell carriers and they just aren't.

            I shout the truth about T-Mobile from the rooftops every time the opportunity arises because:

            1. T-Mobile doesn't.
            2. I want people to understand the huge drawbacks and let them make an educated decision on whether or not they can live with it. In a forum of geeks who care about data speed and access whenever and wherever, this information is key.
            3. You'll never meet anyone who loves letting the truth get in the way of a good story more than I do.

          • Brandon Fletcher

            For someone like me who travels all over a large state regularly, and is that guy who's been with every carrier, always stays informed of where WiMax/4G/LTE is being implemented, and constantly uses speedtest apps anywhere and everywhere, I believe that T-Mobile worked at an impressive pace to compete against the other major carriers. Their coverage increases combined with going from zero LTE to a good amount of LTE coverage in LESS THAN 1 YEAR shows that they're serious. If they keep this up for the next few years, along with their pricing and various attempts to innovate plans/contracts, then the other 3 have a serious problem on their hands.

            Their LTE rollouts at least have made sense here in Texas. I see the working to cover densely populated city areas, then work to smaller cities/suburbs afterwards. I live in a city of 100k people, and they are just starting the rollout here after working on larger cities earlier in the year. With Sprint, from the first days of 4G in 2008, there was never any rhyme or reason to their rollout. Even earlier in the year, I'd pass through cities of 5-10k people with flawless LTE, when several cities of 100-400k had dial-up 3G speeds.

            It seems like the big 3 are stuck with the same pricing and problems that they've had for years. People are excited about T-Mobile because they're only carrier who's trying to shake things up in an industry that has purposely positioned itself into a stalemate.

          • HopelesslyFaithful

            and for Sprint a family of 5 can get unlimited text, data, and 1600 mins unlimited mobile to mobile and nights and weeks at 7 pm so basically unlimited mins for 225 bucks. that includes 300-400 dollars per person for phones so actually (assuming $350 average per phone $1,750) ~$150 per month for basically unlimited everything so again tmobile is horribly expensive. and you roam on version for voice so you have near 100% US coverage and Their Chicago LTE has just doubled in the last month :)

          • Ray Sunghwa Woo

            How do you get that calculation?
            5 lines for $152 on Sprint?

            $225 is the monthly plan price (with 1600 mins) and you would have to pay $200-300 per phone every other year so you need to add average $53 (5 x 250 /24) every month. So your actual price at Sprint is $278.

            5 lines at Tmobile (unlimited everything)
            $210 plus the price of phones
            So assuming you wanna spend average $500 on each phone. $105
            $315 with everything unlimited that's about $65 per each line and you can reduce the bill by changing each line data cap. And not to mention that Tmobile is the only carrier that offers payment plan on phones.

          • HopelesslyFaithful

            you get 350 on average per phone so 1750 dollars over 24 months divide that and subtract from the monthly amount. I mentioned somewhere else i was off because i forgot to take out what you pay for tmobile with the phone so 152 for sprint vs like 210 for tmobile sprint is far cheaper.

          • Ray Sunghwa Woo

            Again how do you get $350 on average per phone? Are you selling your phone?

            I don't get your calculation.

            And why do you subtract it from monthly plan?

          • HopelesslyFaithful

            sprint gives you +-$350 per phone every two years. Tmobile does not. To compare true cost of the plan you compare Tmobiles $210 per month (no phones included) to Sprints $152 for the line. This gives you an accurate comparison or you look at Tmobiles $280 or more with the cost of the phones compared to sprint with cost of phones. How much does 5 GS4 cost on tmobile OTD? Sprint is 225 a month plus 100-200 per phone so lets assume 150 per phone. Add that to the cost to the plan 31.25 added per month gives you 256.25 per month compared to Tmobiles horrible price. See how you can compare them at the true cost to own? This is assuming you upgrade to a new phone every 18-24 months

          • Ray Sunghwa Woo

            That's when you get a new phone right? So you will have to buy another phone at the time.

            If that's the case, you can sell your tmobile phone and get as much as $300-400 per each depending on model as well.

            And it will be easier to sell because it's GSM not CDMA.

          • HopelesslyFaithful

            you lost me there. You can sell your old sprint phone too but what 2 year old phone is worth 300-400 bucks on tmobile? after 2 years phones are worth like 100-200 if your lucky.

          • Tuấn Ankh

            Wait. That is called Everything Plus Data Family right? I'm looking at it right now. Shared 1600 minutes, unlimited text, unlimited data for all 5 lines. Is that correct? I also did a calculation, and that plan is cheaper than T-mobile Unlimited (2.5gb data only) by over $800 bucks after a 2-year period (all lines have Galaxy S4).

            That sounds like a heck of a deal, unless I'm misreading something from the Sprint's site.

          • HopelesslyFaithful

            you are looking at SERO/Everything Plus(SM) Referral Program plans right? Those are the numbers i was using. There are a lot of Sprint employees out there and a lot of codes are on the internet to use the EPRP system

          • Tuấn Ankh

            Yeah that's the one I'm looking at.
            But anyway, I think I may just stick with my pre-existing plan with T-mo for a while. Only $110 for the whole family right now xD
            (and I'm also waiting for the Nexus 5)

          • HopelesslyFaithful

            it is hard to resist especially if you have 4-5 lines ^^ Gets really cheap :) Have fun with whatever you do. cheers.

          • bucdenny

            Go look at the T-Mobile forum. T-Mobile announces 200 POP but so many LTE coverage gaps. FAKE 4G. http://www.tmonews.com/2013/10/t-mobile-boosts-lte-network-to-202-million-pops-233-metro-areas/

            It is exactly what everyone has been saying stuck on "EDGE". Yes in the middle of the city it will work, but try couple miles out your in edge. This happened to my sister's T-Mobile service in Atlanta went to EDGE, I was on 4G "LTE" doing 15-20Mbps.

            Now you get for you pay for. Eventually Sprint will cover their entire 3G footprint with LTE and yes that is over 275 million POP within the next 3-6 months. T-Mobile is not upgrading their "EDGE" to the fake "4G" anytime soon. Good luck even getting LTE.

          • bucdenny

            Sprint has upgraded over 25000 sites to date and 3-6 months to accomplish 38000+ with new 3G/4G hardware. Why too many 4G LTE sites not live? Back haul is the answer, Sprint has been waiting on them.

            Once the fiber are delivered it is a matter of turning on the 4G LTE.
            Now when driving anywhere within Sprint coverage you will mostly see LTE on LTE devices. Now that is amazing because T-Mobile is not doing anything close to that.

          • Brandon Fletcher

            My hometown has had Sprint 3G with slower than dial-up speeds since the mid 2000s. In late July, we saw LTE light up off and on. Sometimes speeds were great, sometimes they weren't. Coverage was strangely spotty, considering they have solid 3G for a large number of miles in and around my city. Last month, we became an officially announced LTE city. Since then, Sprint's LTE speeds have crawled to a few Mbps at best. There's quite a few large cities and small cities I've tested in Texas that are having great speed and coverage, but in their problem cities/areas that I've been to, LTE hasn't changed a thing. I always get at least 10 Mbps on T-Mobile's HSPA+ here.

          • Brandon Fletcher

            I data roam in between cities with T-Mobile. As far as Texas goes, I've had excellent data coverage.

          • HopelesslyFaithful

            tmobile is no where cheaper...been through this a few times here. Their prices suck.

          • Tuấn Ankh

            I've just checked the plans for family of 5: Unlimited minutes & text, 1gb to 3gb of data each. (in a 2-year period). The phones on contract are subsidized by about $400 for most phones. Here are the pricing of the plans alone.
            T-mobile: $160/month * 24 months = $3840 (2.5 gb data each)
            AT&T: $450/month * 24 months - ($400 * 5) = $8800 (3 gb of data each)
            Verizon: $300/month * 24 months - ($400 * 5) = $5200 (10 gb share, or you can look at it as 2gb each)
            Sprint: $260/month * 24 months - (450 * 5) = $3990 (1 gb each)
            Sprint with unlimited data: $5190

            I think for now T-mobile pricing is pretty good comparing to other carriers. But yea, that's just for family plan only, and I should have stated that.
            AT&T charges $50 each line for unlimited talk, which is insane, so here is the price if the plan is changed to 2100 minutes shared: $4240.

            Oh, well, I think I just realized something. T-mobile is cheaper, but not by that much comparing to Sprint and AT&T. If I weren't on the old 1000 minutes Value Plan on T-mobile now (which is only $110 a month with unlimited text and 2 gb data each), I would definitely look into switching.

          • HopelesslyFaithful

            Google around for a SERO code or find someone that works for sprint and get the sero code you can get 5 lines for $225 a month practically unlimited everything plus the huge amounts off for phones. I posted below, the run down after phone discounts it comes out to be ~$152 a month for 5 people compared to Tmobile unlimited at like some crazy 280 dollars

            also you didn't include the cost of phones so your numbers are meaningless

          • Tuấn Ankh

            I took the costs of phone out, on all carriers. I used the Galaxy S4 in that calculation, and it's $600 total for T-mobile. I don't put the phone cost on T-mobile at all, but I did subtract the subsidized amount of $ in the calculations of other carriers. You can just add $600 on all those carriers and voila!, there you have the cost of both phones and plan.

          • HopelesslyFaithful

            your right i was being half right and half wrong. You were comparing them right. So Sprint at like 152 vs like 210 or 220 for Tmobile i think if i remember correctly for 5 people on unlimited everything

          • vic

            how is it you can have five lines for 152 a month and unlimited everything.. I have sprint and have two lines and its 170 or so... what kind of phones do those five people have.. because some phones theres an extra charge 19.99 for all that stuff.

          • HopelesslyFaithful

            The plan is $225 but if you minus off how much money sprint gives you towards phones it is about 150 a month. This is using SERO/EPRP google for a code. it is for employee referrals

          • vic

            oh well that makes sense.. Im not a an employee nor was I referred. thanks!

          • HopelesslyFaithful

            you can google around for a code. The codes are online if you spend the time.

          • Guest

            thanks for the information about the SERO code anyway. I'll look into that.

            (I tried to edit my previous reply to include this ^ but it doesn't show up)

        • Justin leon

          I disagree I'm getting amazing lTe speed here in northern md and call quality on note 3 is great

    • hollywood69

      Unlimited everything and 4glte everywhere now in my area..my note is super fast..and best of all..ZERO SHARED PLAN..WILL NEVER SHARE MY PLAN..THATS HORRIBLE

  • John Tresidder

    My tenant is with Sprint, and calls are garbled and whatnot, and he's not using a note 3. It's Sprint horrible network! This has been happening for a decade!

    • http://www.androidpolice.com/ Artem Russakovskii

      I can't agree with that - while data speeds have been atrocious in the SF Bay Area, call quality has always been good. Something's up with the Note 3 specifically here.

      • Brandon Fletcher

        I had Sprint for a decade. Terrible data, great voice.

  • Mark

    "Sprint users who call Samsung directly are being directed to the nearest VZW/ATT/T-Mobile store"

  • http://gamingblather.com/ Drak

    If you buy a Corvette and only drive it on dirt roads, is it the car's fault the ride sucks?

    • Matthew Merrick

      while i approve of the analogy, i personally dislike corvettes so i'm going to answer "yes" :P

  • Francois Roy

    Tomatoes on a pizza is like having the back button on the right; it just doesnt feel right.

    • John Smith

      nah, a margherita pizza is tasty !

  • Andrew Arnold

    thats just the sprint network not the phone.

    • http://www.androidpolice.com/ Artem Russakovskii

      No, it isn't. I know it's cool to make fun of Sprint these days, but this is likely a software issue with the phone itself.

      • Hélder Ferreira

        Is not entirely true Artem.
        The device don't have to be guilty if the problem is related with the Sprint changes.

        Ok, may not be related with network it self, but is related with changes made by the operator.

        If the problem is only verified at Sprint, that's mean, the problem is with Sprint, not with device or with Samsung's software.

        • http://www.androidpolice.com/ Artem Russakovskii

          Sprint has a million different phones, and none of them exhibit this behavior. I'm not aware of anything special that would require changes on Sprint's end to support the Note 3. However, Samsung did need to support Sprint, so the radio is customized to it. I am willing to bet the problem is with the radio.

          • Hélder Ferreira

            Yes, the problem is with radio, the Sprint use other types of antennas.
            The actual radio software may not be compatible with them, but the problem is with Sprint as well.

            When they sell devices without network tests?
            Theoretically if an operator start selling certain devices, they should have done network tests to make sure that the equipment works on their network or frequencies, or not?

          • CommancheNinja

            Why didn't any of the review units exhibit this problem until the official roll out? Every review said call quality was great.

          • CommancheNinja

            So does this mean an OTA update would not correct it. That is all these phones need to be recalled?

          • http://www.androidpolice.com/ Artem Russakovskii

            If the bug is in the radio, sure they can fix it. They can fix anything that's software-based on a device.

          • CommancheNinja

            What's the difference between being software related and an issue with radio firmware? Is it the same thing?

          • http://www.androidpolice.com/ Artem Russakovskii

            Just different parts of the phone. Both are software.

          • CommancheNinja

            Thanks, so it seems to pointless to keep returning the phones because others will have the issue. Any idea why the review units didn't exhibit this behavior?

          • http://www.androidpolice.com/ Artem Russakovskii

            I really don't know, as I didn't review it. David told me today that call quality got worse, and today it was terribad. I don't know if he mentioned it in his review or not.

            Only Sprint can tell us wtf is going on now.

          • HopelesslyFaithful

            are you guy's going to update this when this gets fixed?

          • http://www.androidpolice.com/ Artem Russakovskii

            If it gets fixed via a software update, we'll post when Sprint announces it, by all means.

          • HopelesslyFaithful

            thanks...i feel sometimes you guys stop reporting on some things and let them drift away

    • squiddy20

      I've been on the Sprint network for years and the only time I've ever heard "garbling morphing, popping [or] just all around terrible audio quality" has been either when I've had next to 0 bars, or the other person.

  • realitysconcierge

    I wonder if this has to do with the radio firmware?

    • sounder

      There's nothing wrong with the phone. It's sprint's network.

  • John Bailey

    I can never understand why people get their panties in such a bunch that that feel the need to go into a Sprint store and literally scream and get all pissy with the staff, as if they think that a rep is just gonna put on a hard hat, go outside and start climbing towers to fix network issues. I have worked as a tech in a Sprint store before and the madness completely befuddles me. Yes, I know people pay for a service and they expect it to work, but reading the Riot Act to a store rep or customer care rep DOES NOTHING. With that being said, I'm sure this is just one of those things that'll be fixed through a firmware update. And on a side note, I'm getting great service now that they've upgraded their network to LTE in my area. It's faster than my home internet, I love it. But that old 3G was absolutely pitiful, ain't no arguing that.

  • scootermagaving

    My note 3 works great on sprint! No complaints here!

  • Foye

    Must be Sprint, my note 3 on AT&T works great, best phone I've ever had!

    • squiddy20

      Except your Note 3 on AT&T uses completely different radio frequencies than Sprint.

  • guest

    LOL at everyone hating on sprint while they use verizon.

    • Scott

      Because Verizon actually works.

    • Derpsley Herpington

      Is this a joke? Sprint gets worse coverage than anyone. At least the bigger companies can give their customers service while they take them from behind. Sprint doesn't even reach around for you.

  • http://404err0r.com/ Henry Park

    TO TMOBILE!!! :P jk jk

  • CommancheNinja

    Why aren't there issues when using a different calling method? Google voice, kakao talk, even when I'm using my airvana. The problem occurs only when I'm using the stock calling.

  • http://www.LOVEanon.org/ Michael Oghia (Ogie)

    "If a man orders jalapenos, he can't possibly make do with tomatoes. The madness must stop."

    #FirstWorldProblems... (but I also understand you were kidding).

  • WHO?

    Haven't notice any call issues. My wifi kept disconnecting first couple of days but haven't noticed that any longer. A lot of apps crash but I assume that's normal for 4.3 and being a new phone.

  • bucdenny

    Was in Atlanta this weekend, 4G and voice everywhere was working fine. Sister on T-Mobile was on edge once were in the rural area. She had to connect to my Sprint 4G via hot spot for data. Did somewhat roam on Verizon when traveling to North Carolina. Back in San Diego this week, voice is okay but 4G coverage still spotty. Paying $65/month for unlimited data plus with 1 yearly phone upgrade is not a bad deal at all.

  • Name

    Anyone know what Unlimited data is or what it means? If your not on Sprint I guess you don't. Unlimited data trumps anything else other carriers offer. Voice calls maybe account for 1% of phones usage. And if your not on Sprint, you'll probably think twice about loading that YouTube video.

    • Scott

      Unlimited dialup, no thanks. Been there done that.

  • http://urguides.com/ Smith Greame

    I don't think it is a problem with Samsung Galaxy Note 3. Its the Sprint network who is responsible for those. AT&T works well always, and Note 3 is good than its predecessor Note 2. You can also buy Samsung Galaxy Gear and S Pen makes it handy.

    • Timothy Spydah Webb

      I think it's a combination of the two.

      My girlfriend upgraded to the Note 3 and the service is horrible as we
      cannot even have a conversation now. She upgraded from her EVO 4G LTE which had no problems at all.

  • Rakesh Bhardwaj

    It's a problem on their review phone but 'the problem only appeared recently'. I.e after other people found the problem. I suspect the truth is that the reviewer didn't actually bother making any calls.

  • csn29

    why would you call to order a pizza. Theres an APP for that

  • CeluGeek

    Only Note 3 owners? That has always been my experience with Sprint. Unless you happen to have one of Sprint's towers in your backyard, don't expect anything better from them.

  • gfacekilla01

    Nothing new here, Sprint always sucks. Terrible data service and terrible phone connectivity. My lady friend has a Note 2 and its garbage.

  • weezy34

    Sprints frequencies are the highest, therefore do not travel as far from tower to tower, nor tower to mobile, nor penetrate buildings as deep. More towers are not an option for most cities and neighborhoods, that already have towers from other carriers.

    Sprints problems were in affect way earlier than the Note3 release date.

  • Toinou

    Dear God, I pay 15€/month (about $11) for unlimited text and calls plus 1GB of Data in HSPA+ (don't need that but 3GB is 20€/about $15) here in France, and I'm not even tied to a contract. Your prices in the U.S. are astonishing.

  • Brandon Bradley

    My note 3 calls sound great in the ATL! I'm using Google voice too :D

  • shelly

    I'm having the SAME EXACT ISSUE and I'm a Verizon customer. I doubt it's the carrier. I think it's an issue with the phone. Now that it's released on Verizon network, you'll find more complaints abut the same issue with all carriers now that the phone is released to Verizon. It's the phone!

  • bubba

    Yeah, im holding off for note 4, note 3 only cost 250.00 to build thats even counting labor its sad they jacked up the price for the note 3 so high, its just a mock of s4 freatures and note 2 upgrade.

  • Babes

    Horrible... Dropped calls left n right... Returning note3
    Another friend returned it due to same issue

  • she

    It is not sprint but samsung because I am with Verizon and having the same problem.

  • hollywood69

    Sprint service use to suck..but whatever they did 6 months ago..I have nothing but 4glte around nola, baton rouge..every where in south louisiana..and my note 3 makes zero. Noises like this article says..they will say anything to get ppl note to buy note 3's..trust me..its tha shizznit!!

  • IMJR

    I just picked up the Note 3 after my Note 2 plan expired. The call quality is horrible everywhere. I traveled this week from upstate NY to Virginia and back. Same crappy call quality everywhere. I took the phone back to the Sprint store for a swap out and Sprint rep said it is a know problem that they are working on an OTA update to fix the problem. What a bunch of crap. Pandora and voicemail work great so it is something in their cell service. I told the rep if he doesn't get me fixed by Monday that I'll bring it back and go somewhere else. Is this a sprint only problem? Anyone using this phone on another network with no problems? Let me know.

  • BJL from NJ now in HK

    if you go to call settings (dialer menu) and then Answering/ending calls and make sure the voice control option is unchecked it will cure the problem. Until Samsung comes out with a fix to be able to use this feature.

  • mukuag

    Having the same problems on note 3 on T mobile network and they are really bad

  • nachtmuzic

    i'm on verizon and have the exact. same. problem.

  • jbp3rd

    Agree. The received audio on phone calls is just terrible. Distorting, tearing, chirping. FIX IT!!

  • RESOLUTION

    THIS REMEDY SHOULD HELP YOU USERS WITH THE AUDIO DEFICIENCY

    https://community.sprint.com/baw/thread/137369

    GOOD LUCK!

  • Barrett Jasper

    Im on ATT and my notification sound "whistle" sounds echoing. Ibhear it twice about a half second off for everytime it sounds. Anyone have this issue on ANY carrier? Thank you.

  • Jazzyman2010

    whats going on with the note 3 I put music and movies or video's on it will play one minute and when I go back to it, It tells me that the phone does not support the format this really sucks one minute I'm listening to a song I go back to the song later it won't play

  • Jazzyman2010

    Just another little comment I been with sprint for over 10 years I never had a problem like I am having with the note 3 anytime I put music or movies on my phone it always worked with no problem I should get my sg3 back

  • Last of the Bohicans

    Worst verizon radio I have ever had! Very frequent dropped / missed calls, poor voice quality - morphing, constant ticking etc. No support from verizon or Samsung! Avoid this phone! It is poor at the one thing that's important - being a cellphone!! How is the NSA supposed to monitor everything I do if my cellphone won't connect to the network?

  • lee

    I have been told for months that an update will fix my sound issues. No far NOTHING HAS BEEN DONE!!! I can't play music or sound over a third of the way up or it sounds like crap (like a blown speaker) but sprint keeps telling me it's a software issue. I've had this $700 phone since October 2013 and out of the box it's sounded like crap. My wife and I got the same phone and hers is fine, but sure why I'm having sound issues. Other than that the phone is great but without good sound I'd rather slam this thing into the ground.