28
Aug
Nexus4-Thumb

We were all greeted with a pleasant surprise yesterday when Google dropped the price of the Nexus 4 down to $199 for the 8GB model and $249 for the 16GB alternative. Well, not everyone was pleased. There's always those of you who purchased a Nexus 4 at its previous price just days, perhaps even hours, before the price drop. And for you, here's the good news. Anyone who purchased either model of the Nexus 4 on or after August 12th is eligible for a $100 refund.

Nexus4

Customers have to manually submit a request for a refund in order to get their hands on the $100, and Google doesn't provide a timeframe for when to expect the money (though they do insist that the refund will arrive within a reasonable amount of time). You have 15 days to take advantage of this offer, otherwise you're out of luck. Get on it, and while you're at it, pick up a couple Nexus 4s for anyone you can think of. The holiday season is approaching, and you will be hard pressed to find a better deal on a brand new phone.

Source: Google Play Help

Bertel King, Jr.
Born and raised in the rural South, Bertel knows what it's like to live without 4G LTE - or 3G, for that matter. He now lives in the City of Bridges, adjusting to the presence of actual snow. His phone of choice is the HTC One.

  • Paul_Werner

    Good guy Google

  • Tomáš Petrík

    Two weeks seem even too much, I would be fine with 3 days, for example.
    Anyway, it is nice of them.

  • Thomas Pinna

    I think it's actually quite weird, doesn't this just move the problem. Now there might be people who bought it minutes before August 12th

    • http://www.steveedson.co.uk Steve Edson

      Yeah but you have to stop somewhere

      • Tomáš Petrík

        Yeah, for example - the day you lower the price? :)

    • http://www.droid-den.com Rachid

      i think Google would honour those people tbh, if they bother to contact them

      • Ben Gray

        Wish there was a way of actually contacting them. Can't find an e-mail and all the troubleshooting just leads to that form.

        • http://www.droid-den.com Rachid

          Can't you just fill in the form?

        • GoogleUser

          Google Play Help Center = 1-855-83-NEXUS (1-855-836-3987)

          Option #2 on the menu.

    • http://riteshtripathy.wordpress.com/ Ritesh

      Tax brackets, age brackets etc.. this is not a new thing. A line is a line. You can only be on one side of it.

      • true story

        your mom's a line and I straddled her pretty hard last night.

        • Cherokee4Life

          ...true story :)

    • TY

      I have an idea.
      Bought one day before: refund $95. 2 days, $90.
      ...
      19 days, $5. No more refunds after 20th day.

      • grumpyfuzz

        6th day 70 :D

  • Smash41

    Did anyone else read the headline thinking this applied to early adopters :-)

    • Ivan Myring

      Yeah, I was hoping to get £100 for my N4 which I got in Feb

      • aaron cooper

        I kinda knew, but since I bought mine on launch day, I KNOW I wouldn't be getting a refund....or anything else for that matter! LOL.... They did refund some shipping costs and tossed in a video and some books for free too... I'm happy either way!

    • Charles Sweeney

      Not at all, the word RECENT told me I wasn't eligible.

      • Smash41

        The headline doesen't have the word RECENT in it! :-)

        • http://bertelking.com/ Bertel King, Jr.

          I changed the title after you and others pointed out the confusion. It does now.

        • neolid

          Now it does.

    • http://www.fonearena.com/blog/ varunkrish

      It did say "early nexus 4 buyers have 15 days " initially and I came running here only to be disappointed lol

  • http://www.steveedson.co.uk Steve Edson

    They did a similar thing with the Nexus 7, but they sent out vouchers instead

  • Thomas Ramsay

    they should be giving people refunds of $100 that brought it since day one when it was released

    • http://www.steveedson.co.uk Steve Edson

      Why? All products get cheaper over time

      • Elliot Kotis

        Because Thomas has no logic.

    • http://www.droid-den.com Rachid

      I like your (lack of) logic! :D

    • http://riteshtripathy.wordpress.com/ Ritesh

      Yes. And they should also take back all your old phones and return you the money you paid to buy those. smh...

    • Nathaniel Webb

      Yeah! So should every manufacturer who has ever released a product!

    • mechapathy

      Right. And when the phone is off the market, everyone should get a complete refund. Seriously?

  • Vikramaditya Rai

    And that's why I love Google.

    • numpty

      Yes, I also love that they do the same as Apple and various other vendors in this regard.

  • Tim Sheppard

    argh, bought my wife's on the 3rd!!!!!, early adopters would have suited me also as I got mine 'day 1 (also known as month 1)' - this price drop does however mean when the Nexus '5'/4b?? (however they are going to name them in the future as we have a 7&10 and can;t use .1.2 etc as that might confuse the screen size) comes out that out Nexus 4's will be worth less on the 2nd hand market.
    Although I am not sure why I would upgrade as (apart from the rubbish parts replacement) this has easily been the best phone I have ever owned!

    • http://www.droid-den.com Rachid

      still contact them, they might offer you something, especially as it was still this month. Worth a shot right?

      • Tim Sheppard

        The site checks the purchase date, so would have to lie on the form to force it through. As I am happy with all services so far provided by Google (including recently signing up to All Music, goodbye Sony Unlimited) and that £240 for an 8gb was still a bargain compared to shops and other "better" phones, I don't think I am in a position to complain too much!

    • Cat Spencer

      I got mine last Christmas, but my lady friend just bought hers on the 8th of August! =(

      This is such a great device though, I'm glad for everyone who gets it that much cheaper. =)

    • Ben Gray

      I bought mine on the 4th. Kind of annoyed, because had I ordered eight days later, I would be £80 better off. Tried filling in the form just to see if they would give me a refund, but it won't submit unless it was bought within the 15 days.

      Wouldn't mind as much had they given any prior indication that they would be slicing the price, or releasing a new phone.

      • Cherokee4Life

        so what your saying is that even though Google is going above and beyond its call and giving people money back when they don't have to what so ever, you are still upset?

        That doesn't make sense to me

        • Ben Gray

          I'm just irritated that, had I have waited, I'd be better off. Not going to dig into Google for this.

          • Cherokee4Life

            fair enough.

          • firesoul453

            Get a credit card with 90 days price protection.... Their free

  • Jose Torres

    So it's kind of like those rebate thingys where you get your money right when you have completely forgotten about it.

    • http://www.droid-den.com Rachid

      No, because you bought it without knowing this would happen :P This is just a happy bonus!

      • Jose Torres

        A happy bonus that may take 6 - 8 weeks to process.

        • http://www.droid-den.com Rachid

          Someone tweeted me that they got theirs through 30 mins after submitting!

    • firesoul453

      Not really like a Mail in rebate at all.

      Though it might take just as long to process. It looks like someone has to manually do the refunds.

  • Draynam

    I think the headline of this article should be changed. When I read 'early buyers', I understand "people who bought it in the first few hours/days/weeks/months'.

    And since I'm one of them, it's obviously a disappointment... even if it seemed completely illogical to refund those buyers.

    • http://bertelking.com/ Bertel King, Jr.

      Voila! Magic!

  • someone755

    Too bad people in my country are too stupid and price the N4 at >$700.

    • Tim Sheppard

      Google do NOT advertise the fact that the phone can be purchased unlocked on their own site enough. There are lots of people being fleeced by Phone Shops selling at double the price. Link the phone with the new Sainsbury (o2) tariff where you get 200 minutes, 250Mb and unlimited texts for a tenner (10 gbp) and (most people) can have "the best" (imo) Android phone for just £280 for the whole year.

      • Björn Lundén

        Many countries can't buy it from Google so that's probably what he is referring to.

  • jeffhesser

    so.... buy now or wait for anticipated new version?

    • firesoul453

      Nexus 4 is a great phone you can't go wrong with it.

  • FrillArtist

    Poorly worded headline.

  • Andrei Liahovich

    Guys, do you know if I have a chance to get a refund in case I've bought N4 from Amazon?

    • CoreRooted

      Doubtful. I don't think Amazon is offering the same deal.

    • firesoul453

      Idk ask them. Amazon might let you return it for a full refund if nothing else.

  • Rehan Ahmed

    And that, my droid friends, is why Google is the best!

    • numpty

      Hardly unique to Google. Apple have done this for years.

      • Rehan Ahmed

        Tell me again, when was the last time Apple discounted the iPhone and also, allowed people who bought it a month ago to get a refund?
        Also, the Nexus 4 was already unbelievably low-priced, and now it is even more affordable...

    • firesoul453

      Plenty of companies will do this. but glad to see its becoming standard practice.

  • The_Chlero

    This is maybe a little off-topic, but I have a little trouble understanding the naming scheme for the Nexus devices, and this come out because the rumored upcoming "Nexus 5" . Does google name their devices because their screen size or their hardware generation?

    Nexus 4 is because its the "fourth generation Nexus" or because its 4.xx screen size?. Galaxy Nexus is "Nexus 3" but bears a 4.xx" display. So the upcoming Nexus 5 either will be named after its supposedly 5.xx" display or the hardware generation? Taking this into account, the Nexus 7 is named because its 7" display and the Nexus 10 is named after its 10" display.

    What would happen when in fall 2014 the next generation after Nexus 5 (Nexus 6???) arrives and the screen size is 5.xx" too? Or when the "Nexus 6" arrives the narrow difference between Nexus 7 and Nexus 6 could be confusing?

    What would happen if the Nexus 6 has a 5.xx" display? What will be the name for the 7th generation of Google Nexus SMARTPHONE bearing a 7.xx"? Because as the trend dictates, the screen sizes for smartphones are just increasing year over year.

    What do you think?

    • Cherokee4Life

      as long as they don't name it like Android OS's I would be okay. I don't want a Nexus 4.3 and Nexus 4.4 and 4.5 and so on. You can go Nexus 5, and then Nexus Galaxy and names like that. Do what other smartphones do and add a stupid code name. What I think they should have done though is started a naming scheme like the Android OS names, but instead of deserts do like drinks or something cool.

      Also if they come out with the next Nexus and it is called The "New Nexus" I will sell all my Android products! lol

    • firesoul453

      Well look at the new nexus 7. They didn't call it nexus 7.1 or nexus 8. So it appears to be based on screen size.

    • Phil Oakley

      It's screen size.

  • cy_n_ic

    Shut up and take my mone......um give me money?

  • nsnsmj

    So anyone wanna buy me a 16gb Nexus 4? I'm using a Nexus S now.

    • firesoul453

      I used a nexus s today. Im surprised how good it still is.

      Though dude at $200 if you can't afford that you need to cancel your phoneplan

  • Kashmieer

    Nobody does that... Google sometimes suprise me.

    • numpty

      Apple does that.

      • firesoul453

        Apple even offered me a free upgrade on my OS because I bought my computer right before it started shipping with the new one. (So I got Lion to mountain lion for free)

  • firesoul453

    If anyone has a Discover card or American express or higher end credit card in general. Most offer 90 day best price guarentee. They'll give you $100 if google won't

  • Daniel Ward

    This was such a sting for me. I ordered Aug 9. Received Aug 20. Kept it in the box until the case arrived Aug 27th. Aug 28 I find out its been cut $100. The return policy is for 15 days after DELIVERY of the item, but the rebate is 15 days after the PURCHASE of the item. So I can return it and buy another - eating the shipping .. but that's just plain dumb on Google Play's part

    • Victor

      Hey Guest,

      I ordered two Nexus 4's on the 9th, but paid for 2-day shipping because we were going out of town. They arrived on the 13th. Wish I would have just waited until September to buy these phones as I was thinking to do before I ordered. Or at least have not done expedited shipping like you. Oh well, my VISA Signature purchase protection plan actually covers price changes (at non-auction internet sites and retail stores) for 90 days. Go VISA Signature.

  • GoogleUser

    If you are just outside the Aug 12 deadline .. and you can show that your order shipped on or after Aug 12 .. and was received on or after the 17th .. then you may have an argument for why you should receive the price protection rebate. You can point out that their refund policy allows a return for any reason within 15 days after the delivery date.

    If the agent feels you have a case he/she will escalate it to the price protection team for a decision. Its a case-by-case basis.

    Google Play Help Center = 1-855-83-NEXUS (1-855-836-3987)

  • grumpyfuzz

    i bought a nexus 4 the 6th, think they'd give me anything?