02
Jul
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HTC has confirmed that the One S - something of an unloved stepchild in the 2012 One line of phones - will not be receiving any future Android or Sense version upgrades. We contacted HTC and received a similar statement: the One S will be staying on Android 4.1 with Sense 4+.

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The One S received its last major update in December, which was the aforementioned Android 4.1 / Sense 4+ firmware. This news isn't particularly surprising, given that the One S was something of a specification oddball in HTC's lineup. It sported a rather rare MSM8260A Qualcomm chipset (some versions even had older S3 processors), and its qHD SAMOLED panel was another strange choice given HTC's penchant for LCDs. The mostly-aluminum One S also was not substantially cheaper than its bigger, better sibling, the One X. Altogether, one has to guess that poor sales were the motivating factor behind the decision to end development.

HTC has yet to confirm if the One X and One X+ will be receiving Android 4.2 updates (or Sense 5), though earlier rumblings from reliable sources on Twitter have indicated as much.

via Engadget

David Ruddock
David's phone is whatever is currently sitting on his desk. He is an avid writer, and enjoys playing devil's advocate in editorials, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • Guest

    One more reason to not buy a HTC device in the future.

    • orville porter

      My sentiments exactly

    • NexusKoolaid

      I was considering the HTC One GPE, only to find out recently that HTC, not Google, will be pushing the updates. I was wondering if I could trust them to follow through, but based on this news I cannot. Scratching the One off my list...

      • http://www.androidpolice.com/ David Ruddock

        To suggest the One GPE won't get as many updates / the proper length of support simply because HTC is involved is silly and you know it. The only way the One GPE would get cut short is HTC going out of business. Not that that's an impossibility.

        • NexusKoolaid

          It was just last February when HTC stated that a Sense 5 update would be coming to the One S, and now they’ve changed their minds. I’m sure this might have a lot to do with the expense of development and pushing this update through the carriers. Updates to the GPE edition, being virtually un-skinned, should be much cheaper to produce and easier to publish/distribute so in that respect one might hold to the expectation that the phone’s software would be in step with the latest release from Google.

          On the other hand is the reality that updating the software on a phone a consumer already owns generates no revenue for an OEM, other than to entice others to buy in to a product with some remaining shelf life. Worse, it can encourage customers to hang on to aging hardware instead of buying a replacement handset. Point is that manufacturers/OEMs have some degree of motivation for turning off the update spigot – it’s just a question of when that might happen. HTC chose to make the call on the One S relatively early into its life and in conflict with an earlier stated intention to update the product, knowing that they’d take a bit of PR heat for the decision. What’s to keep a company with a poor track record for producing updates from breaking its GPE commitments like it has with the One S? All said, I don’t think my reservations are all that silly.

        • Mike Reid

          But IMO we can't trust HTC. HTC was best for updates 3 years ago.

          HTC promised Desire HD would get ICS. Broke promise.

          HTC has repeatedly broken promises about updates. Same guy runs the show.

          They are not even pretending to promise anything at this time for the GPE.

          Samsung is best over the last 2 years. GT-I9100 GS2 -> Jellybean, one example among many.

        • crackinthewall

          It's not that silly when you think about it considering that there is an expectation that both versions of the HTC One will get the same Android update though the OG One will get one with Sense. If it's up to HTC, it would be a difficult decision to pull support for the OG One while the GPE still got the latest update.

    • Goldenpins

      exactly how I feel. If the phone doesn't sell gangbusters ala HTC One. They trash it.

  • evolutionx1

    Another beautiful phone that just received just a single major Android update. I wonder what will happen to the HTC ONE in one year.

    • Dean Politis

      The HTC One is the biggest hit HTC has had in a long time. I would imagine they would support it longer.

      • Mn_1

        Yes but look at the HTC One X, it is almost abandoned (no news about updates)...

        The fact is that HTC do the same mistake again and again...

        • Stacey Liu

          The One X wasn't exactly a hit.

          • evolutionx1

            But it was a flagship device, wasn't it?

          • Mike Reid

            Yes. 2012's top device for HTC.

            Frankly Tegra based OneX International sucked. Qualcomm based ATT OneX / XL LTE is still nice. I have both for app testing.

            OneS is actually relatively similar to OneXL in basic architecture.

          • calmdownbro

            There is nothing wrong with the Tegra one. It works just fine, it's my battle buddy through the hard work days.

          • crackinthewall

            The Sensation was their 2011 flagship and look what it got. Not exactly a good enough argument to convince HTC to upgrade it to JB.

          • Mike Reid

            The best HTC had for 2012. (Other than rare butterflies.)

        • jmchatton94

          The One X is getting future updates- see my previous comment.

      • NexusKoolaid

        Until the HTC Two comes out...

      • Cherokee4Life

        But look at the EVO, the EVO LTE, the One X. All biggest hits at their specific points in time.. Its the same story. HTC will come out with another awesome phone in 8 months and the One will be stuck on 4.2

    • crackinthewall

      It will get just ONE update? I don't know what happened to HTC. From the go-to Android phone manufacturer, they became one of the worst when it comes to software support. The Sensation was stuck on ICS, the One V was never really supported and it ran like crap, the One S only got ONE update and there's still no word from HTC whether the One X will receive 4.2. Even Samsung updated the lowly Ace 2 to 4.1 from GB and it is a vastly inferior phone than the One S. Given the hardware, it should still be able to run Sense 4.x/5.0 + JB 4.3.

      • simp1istic

        Sense happened. In a big way. Do you remember how terrible sense was on the sensation (ugh) with the 3d spinning crap?

        • crackinthewall

          You're probably right. If not for the user backlash, the Desire would have never gotten Gingerbread too. Seriously. HTC needs to get their act together and stop blaming their competitors' huge marketing budgets. Ads can only do so much when your reputation for support is continuously going downhill. If the buyers are happy, they'll buy another HTC.

    • Floss

      HTC One is a flagship, One S never was...

      • Fredaroony

        So??? The One X is the last HTC phone I will ever buy

        • Calvin Jed Serrano

          So what? The HTC One X is an awesome phone. I have 3 HTC Phones, The One X, the Evo LTE, and the HTC One Taiwan International Version.

          My One just got 4.2 and both the Jewel and the Endeavor will probably get updates to Sense 5 and 4.2 as well. This will be the second major update I have with my phones, and I know there will be many more to come.

          I'd rather go with HTC's build quality instead of Sammy's plastic any day. But I can't wait for my GE GS4 to arrive, I hate touchwiz and I already have a HTC One.

        • Floss

          So, what? He made a comparison between a flagship phone and a low end phone they never clearly never overly cared about. Not a valid comparison.

    • Ankur

      Timely & many OTAs, the only thing where I prefer Samsung, why HTC why ???

  • NERDSSSS

    HTC Fail.

    Why would you buy a product that has less than a year of upgrades? This isn't 2.3 --> 4.0 HTC....get your shit together.

  • krazyfrog

    Treat your customers like crap and they respond in kind. And then they wonder why the company isn't doing so well.

  • ProductFRED

    Seriously, HTC? Meanwhile the Galaxy S II is on 4.1.2, and the S3 i9300 has an official leaked 4.2.2 ROM floating around...

    inb4 "Samsung phones are plastic pieces of sh*t", at least Samsung cares enough to update their older, perfectly-functional devices to the latest version of Android. Also, plastic is more durable than aluminum. Just saying.

    • crackinthewall

      And Samsung is still planning 4.2 as the i9100's last update. If Samsung follows through, there is no doubt that those who chose the S II over other competing 2011 phones won the great Android gamble. That's three solid updates that competing 2011 Android phones didn't see.

  • Jeremy Powers

    I have 2 One S' One is running CM10.1 the other stock 4.1 and CM10.1 in its alpha state has better battery life and performance. so not only can they update it but they can't even do it right. last HTC i will own.

  • Dean Politis

    Whatever happened to the Android Alliance announced at Google IO 2011 of which HTC was a member? They were suppose to provide updates for 18 months after a device is released. This would mean that the HTC One S should have at least four more months of support. I would expect it to be updated to at least 4.3.

    • sssgadget

      And one would think with the recent events, HTC would atleast try to do something sensible.

      • Guest, yo

        I see what you did there.

    • http://www.androidpolice.com/ David Ruddock

      The "alliance" never happened. It was never discussed again. It is safe to say that it is not a "thing."

  • jmchatton94

    Alex Dobie on Android Central said that the One X is "still on track to receive future software updates". http://www.androidcentral.com/htc-no-android-422-update-htc-one-s

    • inc4g

      who are you trying to convince?

    • http://www.androidpolice.com/ David Ruddock

      Yeah, as I said, there's plenty of reason to think the X / X+ will still be getting 4.2, including comments from the generally very reliable LlabTooFeR. The guy has a pretty good beat on HTC updates.

  • Mn_1

    Thanks HTC for this confirmation that you are one of the companies who have the worst upgrades of their products...

  • evolutionx1

    After seeing this I'll just believe that HTC ONE mini will be abandoned of receiving software updates by the end of this year.

  • http://ramonnavarro.tumblr.com Ramon Navarro

    Only 15 months old, what a joke :/

  • wirelessmodz

    Just another reason to go nexus ! They don't abandon you after year

    • crackinthewall

      And it's cheaper too! That is, if Google sells it in your country.

  • Bryan Kirckof

    HTC, always taking one step forward but two steps back. I've got the One and love it but it's troubling to think HTC could abandon it before my two year contract with the device is up.

    • Cherokee4Life

      I think that's the worst part. Your stuck with a phone for 2 years yet you know it won't be supported for 2 years..

      Compare it to Game Consoles (horrible analogy i know) You buy a Xbox 360 (no contract) and its supported and updated for years, even after the new version comes out...

    • Drew M

      I hope HTC finally commits to their promise of keeping devices up to date with the One. It would be good for their customers and for Android in general. But history is betting against them--every flagship they've made was prematurely abandoned, except the Nexus One (and we know the reason why that is).

  • Nick Thai

    HTC can kiss my ass goodbye

  • Danny Davis

    Wait wait wait. A HTC product that won't be getting an update?? GASP.

  • RaviShah

    Apparently it was because htc made two versions of the one s. one that used a snapdragon s3 and one that used an s4. It would have taken too much work to create a version of sense 5 for the snapdragon s3 model. They didn't want to update one variant and not the other so they didn't update any of them.

  • TY

    Excuse me, but where's the source? Engadget? Is there a press release?

    • NexusKoolaid
    • http://www.androidpolice.com/ David Ruddock

      At the Engadget link is an official statement, given to Engadget, linked at both the top and bottom of this article. There's not an official page or HTC link. As I said, we also confirmed the statement separately. The statement isn't pasted here because there's really no reason - it says the One S will not be getting any Android or Sense version upgrades. That's really the whole story.

  • Mike C.

    I bough a One X a year ago. The HW is great but I wish HTC had done less with regards to SW. While I prefer stock Android, Sense is kind of okay and there are some good things (like the dialer and Camera). The real problem with the heavy customization is that it makes it very expensive for HTC to update the software and thus they will de facto stop supporting it early (now?).

    I wish that HTC would limit their customizations to drivers and release the rest of the SW through a restricted corner of the Play Store (restricted to HTC users). While HTC definitely suck when it comes to updates, this is actually a problem Google should address. Google needs to morph Android so that it becomes more modular therefore making it easier to update portions of the OS without involvement of the manufacturer.

    Real problem is that the competition for Cupertino has figured out how to support their devices for 3 years ... that actually provides a lot of value for their customers.

    • DaveTexan

      I suspect that's why we have the S4 and One Google Editions. There is no more excuses for not giving updates to those for at least 2 years.

  • sas

    i have the one X..really its an supper mobile phone..but if htc copmany will stay on this road i will say bye bye htc and welcome samsung!!

  • GazaIan

    This is why I can't trust HTC.

    It's also why I bought a Nexus 4.

  • wkm001

    I dropped HTC when they screwed me on my Incredible 2. I wasn't going to give them another chance to do the same thing to me.

    Switching to Samsung was the best decision I have made in a long time. Really enjoying my continued support, even while on Verizon.

  • UD

    Nice move HTC, you're digging your own grave. Samsung will be happy with a lot of new customers.

  • jeffmd

    Yea I made a decision that my next phone will be Samsung when they were updating their virgin mobile phones while htc did nothing.

  • Kevin N

    HTC is king at not updating its phones!

  • Kevin N

    Done with HTC

  • Zack Whitfield

    "Bigger, better sibling". Perhaps I bought the One S because I wanted a phone that size and don't want to be forced into an unnecessary large screen, as I can actually see my screen perfectly as it is. As for better it's marginal at best.

    Shan't be buying another HTC after seeing this is how long they keep products supported.

  • Daniel Orio

    I moved from iphone 4 to htc one x+. I though it was a great phone, it looks great at least. but it crashes all the time, battery runs out very fast and no updates from htc and android still learning how to play/organise music. Starting to regret. (no comparisons with samsung etc. they all look like tescos bags)

  • AHWH

    tl;dr version: Everyone is the same as long you are holding a non-flagship phones, anything more than 1 updates is just luck. HTC is still updating the One X/X+/XL/SV & Butterfly to 4.2 with Sense according to llabtoofer.

    So now my phone will stop working the moment HTC say it will not be updating it. Must be some powerful stuff they have in their phone.

    Seriously people should just calm down. Ask yourself is this phone a flagship, if answer is no, than anything more than 1 major android version update is considered god-send. Don't start talking to me about Samsung updating their GS2 to 4.2 (which I doubt they will), Name me a Samsung Device that is not Samsung flagships (S & Note series) that is receiving more than 1 android update.

    Besides if the leaks are true, HTC choosing not to update the One S is really because of the existence of the S3 version which probably sold more than their S4 version considering the S4 shortage at the start of the year. They just do not want to port Sense 5 over to S3 processors and they obviously can't update the S4 version and forget about the S3 people, so it seems to be an all for one, one for all situation. This theory is justified by the fact that llabtoofer mentioned that the One SV is getting the 4.2 update which runs on a slightly weaker S4 processor than the One S and probably sold less.

    Not trying to defend HTC here but looking the update situation in Android (non-nexus) as a whole, no one is doing much better than the rest just slightly better and if anything Apple did a pretty good job ensuring everyone is (at least on the surface) updated with the relevant APIs. If you are buying a non-nexus phones, don't expect it to do better than the Nexus cause it will never happen. Google will never allow it to happen.

    • Zack Whitfield

      They forgot about the S3 people with 4.1 for 6 months after S4 users got it.

    • crackinthewall

      The Ace 2? It only got one update but that was a huge jump from GB to JB directly. They skipped ICS. It's not a flagship and it's from the lower end of their midrange.
      According to Sammobile, these phones will get 4.2.2 and nothing more:

      GT-I9080 – Galaxy Grand
      GT-I9082 – Galaxy Grand DUOS
      GT-I8160 – Galaxy Ace 2
      GT-I8190 – Galaxy S III mini
      GT-I8350 – Galaxy Beam
      GT-I8730 – Galaxy Express
      GT-I9070 – Galaxy S Advance
      GT-I9100 – Galaxy S II
      GT-I9105 – Galaxy S II Plus
      GT-I9260 – Galaxy Premier
      GT-N7000 – Galaxy Note
      GT-S6310 – Galaxy Young
      GT-S6312 – Galaxy Young DUOS
      GT-S6810 – Galaxy Fame
      GT-S7710 – Galaxy X Cover 2

  • calmdownbro

    HTC: Never again. I did a huge mistake when I bought my One X. Worst support ever. Just get a Motorola, Lenovo, Samsung, or whatever floats your boat. Just not HTC.

  • Alex27

    first time poster on this site David but I just couldnt keep the frustration inside. Htc are spitting in the face of their most loyal customers. One S is my third HTC smartphone. I'd never owned a smartphone from another company. It's a fantastic phone-beautiful, powerful, super slim and well built and relatively compact(though still not as compact as I'd like). Cannot agree with you that the One X is "bigger and better". Only if you care about specs and don't mind having a huge phone. There are still many people who place a high value on compactness like me, and the One S can do everything the One X can do(battery life on my international One S is better on the One X etc.) and would've easily handled Sense 5 with Android 4.3

    And that's what infuriates me. I wasn't pissed when my old Htc Legend stopped receiving updates early. The hardware wasn't capable enough, though the phone itself is still working like clockwork even now. Seriously, I live in a place where everyone only knows about IPhone, Samsung and Nokia. When I say I own a One S, the go "what?!". But when I take it out of the pocket(gets into the jeans front pocket easily btw) they go like "Wow!". Now it's over. If HTC think that by the time I upgrade again in 15 months I'll forget about it, they're wrong. This treatment of customers is unacceptable and I won't be getting another HTC. And when they go bankrupt, I will be very sad, but they've brought it on themselves.

    Rant over. Sorry

    • John Daniel

      You've echoed my feelings exactly. I'm a big fan of this site but like you, not felt the need to comment directly in the past but as a very happy One-S owner, this news has really annoyed me. I previously had a Desire and accepted that my contract provider was mainly to blame for not passing upgraded on so when the S came out, I decided to pay full price for an unlocked phone thinking that would keep me on track for at least one decent version upgrade. The phone has barely had it's first anniversary and I'm sitting there starting to get excited about the possibilities of KLP or even Sense 5 and then suddenly HTC decide they can't be bothered to do anything more with my "old" model phone. The reality is that the phone is still as good today as it was yesterday but this really takes the shine off when I think how much it cost and I'll certainly get a Nexus next time. I did look at the new "Google Experience" phone but frankly, I just don't trust HTC not to abandon that as well. I know a lot of people on this site will probably be thinking "just root it" but unfortunately, I get my work email delivered through a secure app and rooting is forbidden so I have to choose between total control of my device or not getting my email out and about which I really need. Epic Fail HTC !!

      • Alex27

        Thanks for your comment John Daniel. I'd had Htc Magic as my first ever smartphone(known as My Touch 3g in the US), and then the Legend before One S, and never felt I had to complain or root beforehand. the Sense experience suited my needs perfectly. Don't know what I'll get next but it definitely won't be the Nexus. My brother has this and it's way too huge for my liking(I also have relatively small hands, so the One S is on the limit of what I feel comfortable with). We'll see. Hopefully next year there will be a few decent phones with 4.3 inch screen or slightly less. But for know, I can say the same thing you did:Epic fail htc

  • Alex27

    spitting in the face of their most loyal customers. One S is my third HTC smartphone. I'd never owned a smartphone from another company. It's a fantastic phone-beautiful, powerful, super slim and well built and relatively compact(though still not as compact as I'd like). Cannot agree with you that the One X is "bigger and better". Only if you care about specs and don't mind having a huge phone. There are still many people who place a high value on compactness like me, and the One S can do everything the One X can do(battery life on my international One S is better on the One X etc.) and would've easily handled Sense 5 with Android 4.3

    And that's what infuriates me. I wasn't pissed when my old Htc Legend stopped receiving updates early. The hardware wasn't capable enough, though the phone itself is still working like clockwork even now. Seriously, I live in a place where everyone only knows about IPhone, Samsung and Nokia. When I say I own a One S, the go "what?!". But when I take it out of the pocket(gets into the jeans front pocket easily btw) they go like "Wow!". Now it's over. If HTC think that by the time I upgrade again in 15 months I'll forget about it, they're wrong. This treatment of customers is unacceptable and I won't be getting another HTC. And when they go bankrupt, I will be very sad, but they've brought it on themselves.

    Rant over. Sorry

  • reggjoo

    The good thing is there are developers, since this problem , has been reviewed on all the important sites, that will make a rom of 4.2.2, for this phone. As long as you can unlock the bootloader, and root it, there's always hope.

  • John Daniel

    I posted on HTCs Facepage page and someone added a link to a petition which anyone interested can find here http://www.change.org/petitions/htc-give-the-one-s-continued-support-like-the-one-x

  • navien

    The Desire was and will be my last HTC phone...

  • Frank Barcenas

    With Cyanogenmod putting out 10.1 nightlies, who gives a rats azz. Cyanogenmod is ahead of the curve. Eveything is functional and it all works faster. Just keep donating to the individual developer responsible for your phone's nightlies. I send them about 10 bucks every couple of months, with a "keep up the good work message". When Cyanogen eventually abandons development for your phone, then begin to worry.

  • Dax1891

    Bought the phone this year in Feb. got a a single update, now it seems that there will be no more updates for ONE S, well..lesson learned for me..never again an HTC product

  • maria david

    HTC has begun rolling out its Android 4.2.2 update for the HTC One.The latest Android version brings a host of improvements and changes to the Sense-d HTC One. They include enhanced launcher bar, quick settings, widget panel rearrangement, and Android Daydream mode. The status bar can finally show the battery percentage.

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