02
Apr
2013-04-02_10h51_45

The Transformer Prime (or TF201 if you're nasty) had its share of GPS problems when it first came out. So much so that the company began sending out dongles to fix the issue. Well, that didn't prevent a class action lawsuit from being filed and, as a result, ASUS has settled the case. What does that mean for you? Well, if you purchased a TF201 between December 1, 2011 and February 19, 2013 and you didn't get a refund, then you qualify to receive $17 and a free GPS dongle.

If you want to get in on this class action, you need to submit a claim by May 31st. It should be noted that ASUS is still denying there are any issues with WiFi, though it confirms that "GPS performance did not meet the expectations of all customers." Here's the full statement:

The lawsuit claimed that the Asus Eee Pad TF201 Transformer Prime tablet GPS and WiFi signal quality is diminished based on the design of the tablet. Asus denies all allegations regarding WiFi but Asus acknowledges that GPS performance did not meet the expectations of all customers, which Asus addressed by offering the Dongle to Asus Eee Pad TF201 Transformer Prime tablet owners. Asus is entering into this proposed settlement to avoid burdensome and costly litigation. The proposed settlement is not an admission of wrongdoing.

So, owners of the Transformer Prime, does this make amends? Or would you prefer a little more than a bulky attachment and a nice dinner for one?

Source: ASUS (1), (2)

Eric Ravenscraft
Eric is a snarky technophile with a taste for the unusual. When he's not obsessing about Android, you can usually find him obsessing about movies, psychology, or the perfect energy drink. Eric weaves his own special blend of snark, satire, and comedy into all his articles.

  • http://www.facebook.com/chris.talty.9 Chris Talty

    I just wish they'd fix the I/O issues with it with browsers on the system level.
    It got noticably worse with the JB update.

    • http://twitter.com/omac_ranger Logan Graham

      The only reason I bought a Nexus 10. I loved my Prime, the build, quality, and dock was freaking awesome. But the IO just... killed the device.

    • Sqube

      I... I know all of those words, but I don't think I know what you're talking about. Then again, lately, all I've been doing is using my TF201 for Netflix, so it's quite possible I haven't been browsing enough to realize it.

      Could you elaborate?

      • http://twitter.com/omac_ranger Logan Graham

        Essentially, using the browser would place the disk usage of the device around 100%, which means that browsing, installing apps while trying to browse, etc, would cause a severe amount of lag/freeze the device for a few moments. While it's not the end of the world, it makes for an unsettling experience. Especially considering how awesome the device is in every other way.

        • Sqube

          Wow. That... sucks massively. Is this something that happens irrespective of what ROM you're running, or is this just a stock experience?

          • http://www.facebook.com/chris.talty.9 Chris Talty

            All ROMs including stock suffer due to the tiny SSD bandwidth. It happens any time you have multiple tabs open in your browser, particularly with chrome regardless of its active, due to using your SSD as cache. The only fix is to root is and use browser2ram, that moves your browser cache to the RAM instead.

          • ickkii

            That isn't the only fix, naked browser has a setting which allows you to set how many tabs to cache. It will keep the other ones open but reload them based upon how recently they've been used (ie they aren't cached). Not intrusive at all really considering this is a wifi only tablet so bandwidth is no big deal. I don't know why anyone would be using chrome for android considering how many browsers are more fluid.

          • http://www.facebook.com/chris.talty.9 Chris Talty

            Fluid scrolling yes, but every single browser I've tried on my phone has had much longer load times when multitasking, as well as having the nice feature of syncing. I may go back to trying to some other browsers on my prime though until 4.2.2 comes. Once it comes I'll probably root it if it doesn't improve.

    • ickkii

      You need to get on rootzwiki/xda more, I was getting poor IO performance but the 4.2 aosp roms are doing much better, I have yet to experience lag. Try BB8 and play around with some of the root apps like lagfix and pmr.

      • ickkii

        also forgot to mention motleys newest kernel too.

      • hajmola

        Do the roms these days also work fully with the dock? Last time I checked some of the special keys that I use often weren't working...

        • ickkii

          bb8 cooperates with dock, I would like to disable those keys though because hitting back or wifi off on accident results in temper tantrums.

      • Kevin

        Ive already done this, dunno which rom is best to be honest - installed pretty much all - its never been completely lag free though. What is BB8 and PMR?

      • Kevin

        answered my own question on what BB8 is, and yes i've used that one b4... i need to look at root apps maybe.

  • NuLLnVoiD

    I got the dongle. WiFi has rarely been a problem. $17 is hardly worth the time to cash the check. The bigger issue it the el-cheapo I/O that has caused lag issues on most of the Transformer line. When does that get brought to the table? IMO the GPS issues was resolved. No, I don't like a bulky dongle but they went out of their way to at least try to fix it. I just with something could have been done with the lag issues which takes a higher precedence than a GPS fix.

  • CJ Walker

    Free $17 sure why not.... now to find my damn serial number :(

    • Landon

      Its at the bottom of the tablet by the power connector. Its also on the box.

      • CJ Walker

        yea i know but that sticker has long since fallen off. and the box? Ha...it's been over a year since I got it and I've moved around quite a bit so who knows where that thing is.

        • Drayon

          Settings > about > status

  • lihu911

    Baah

    "Please remember that you must be a United States resident to file a claim in this settlement."

    • http://twitter.com/IamPeePay Tomáš Petrík

      That's what I wanted to ask. Well, bad luck for me.

  • Aleem Qureshi

    hmm 17 dollars is hardly compensation for some major oversights on a 300+ dollar device, that said, its 17 dollars more than what I currently have, sure i'll take some of their money

  • denbo68

    At least Asus didn't tell its customers the GPS problems were because they were holding the tablet wrong.

    • Cherokee4Life

      i laughed out loud. +2 for you sir

  • http://www.facebook.com/jonathan.michell1 Jonathan Michell

    they gave us all a free GPS Dongle when this first happened, and apologised and offered refunds, and went far and beyond what any other hardware company does when they stuff up a product... and the wifi works fine on mine .. ive never really tried out the GPS though, with or without dongle.. because why?

    • http://twitter.com/hiromasaki Chad Vincent

      How does one get these refunds? I heard Best Buy offered them for a bit, but I got mine elsewhere... I've had it in for repair three times (all different issues), too. And might be going in for a fourth due to dead/discolored pixels.

      I'd like to just trade for a TF700, but every time I ask Asus says they can't do it, even when I offer to pay the difference.

      • http://www.facebook.com/jonathan.michell1 Jonathan Michell

        the refunds were offered on ASUS website, but it was a limited time thing. otherwise thered be people like you who want a refund on old gear. like eating half a cheeseburger then complaining it didnt have pickles. ... which I've done -- im not proud

        • John O’Connor

          Did they throw the pickles in your face?

          • http://www.facebook.com/jonathan.michell1 Jonathan Michell

            No, but the manager threw the half eaten cheeseburger at her employee ... it was one of the funniest things ive ever seen.

        • http://twitter.com/hiromasaki Chad Vincent

          I tried to get a refund or trade-up immediately, and they told me no. It's not me trying to return a half-eaten cheeseburger, it's a cheeseburger that I take bites of in desperation despite complaining after the first one. :P

          Ah, wait, are you in the UK? I remember seeing the UK refund offer, but never one for the US.

          • http://www.facebook.com/jonathan.michell1 Jonathan Michell

            Canada. Maybe thats why. woohoo Canadians finally get something Americans don't ... other than free healthcare ;)

        • http://www.facebook.com/kan.cacham Kan Cacham

          YOU'RE WHAT'S WRONG WITH THE WORLD AND GOING TO COLLAPSE IT ALL, THE BLOOD OF THE INNOCENT CHILDREN WILL BE UPON YOUR HEAD....

    • terrence

      i was never offered a refund. and "why" you ask? because i paid for it! the box didnt say, GPS might sort of kind of work when held a certain way, it said GPS.

      • http://www.facebook.com/jonathan.michell1 Jonathan Michell

        you are what's wrong with the world

        • terrence

          thats quite possibly the most asinine response ive ever read...wanting what i bought to do what it says its supposed to is whats wrong with the world?

          you have a very twisted view of right and wrong.

          • http://www.facebook.com/jonathan.michell1 Jonathan Michell

            no YOU are what's wrong with the world. learn to read. tsk

  • onpoint G

    "or TF201 if you're nasty" ha I like that

    • John O’Connor

      guilty

  • stevee

    So how much did the lawyers take from the settlement?

    • Charles Azmit

      Looks like they are only seeking reimbursement of out-of-pocket expenses and have waived their rights to any attorney fees. I guess they just wanted the publicity

  • John O’Connor

    I guess that nice dinner of one will work if you take out your new old transformer on a date, share a few drinks, have a good cry and several apologies from Prime for its shortcomings and how it will try not to let you down in the future. please please please... plug in the dongle. #brainfart

  • http://www.facebook.com/DataAid Mike Baker

    I just followed the "submit a claim" link in your article and discovered that the settlement is for US Citizens only (I'm from Canada). Is there any indication there'll be a settlement for non-US owners of the TF201?

  • Mikeyandroid

    I bought my prime from best buy and they direct exchanged it for the infinity even after 8 months of ownership after I displayed the gps issue to them and let them no I was aware of them doing it for others (via xda forums).

  • Pascal Welsch

    TF201, The worst 600€ I've ever spent!
    I can't use it everywhere at home because of the very low Wifi signal. GPS doesn't work. And they released the next generation (TF700) just a few months later. My camera was broken. RMA needed one complete month to fix this issue after 4 months of using. Did I mention that the device is slow? much much slower then the nexus 7

    And now, if I try to sell it, it's worth as much as the TF101. Very very disappointing.

  • coltonbyu

    not only does GPS suck, but this tablet sucks all around. laggy, and slow beyond the point of usability. this thing is slower than a first gen iPhone, no joke. I have it running cm10, which has helped a ton, but it is still horrid. the only thing that would "make ammends is them giving me enough money to buy a decent tablet.

  • Bill Morgan

    Asus really screwed up with this tablet. They got a lot of geeks like me to shell out more than $800.00 dollars on the tablet and the keyboard. The GPS will not work in most places and the wifi has less than half the range of my Ipad or my laptops. They embarrassed themselves and embarrassed me their loyal customer. Instead of fixing the problem or recalling the tablet they quickly issued a cheaper unit with fewer features, leaving all of us who had purchased the more expensive full featured tablet holding the bag. They have brought shame on themselves and shown they have no integrity. I like many many others will NEVER buy any future Asus products.
    The 17 dollar refund and the poorly designed dongle will not fit when I use my keyboard. What a joke!

    • http://www.facebook.com/renner Phil Renner

      They still deny the wifi issues which cracks me up. I was an early adopter and the wifi sucks. i had to install a second wireless router so i can use the tablet throughout my house (my ipad works fine connected to just the main one). Maybe they fixed the wifi on later lots... Who knows.

      • keenan

        same here Phil

    • Charlie Calvert

      For me, this is the heart of the matter: the WIFI has a limited range. I can go to places in my house where my other devices work, and this device does not work.

      It is unquestionably a beautiful device. ASUS is a good company which usually creates great products. They made a mistake with this device. My current stance is live and let live. I've owned a lot of ASUS products and this is the first time I've felt really let down. So I'll give them another chance. But they have a big ding in their reputation after this one.

      Apparently I don't get a refund because I don't have a device that was supposed to support GPS. So who cares? From my point of view, that was not the real issue anyway. But I understand, a hardware based WIFI problem is really expensive to fix, and my goal is not to bring down their company. As a I say: they are damaged by all this, but they are still a good company in my mind.

    • Bob Christian

      My Asus TF201 just died today after 1.5 years of use. Their tablets clearly are inferiors to others.

    • keenan

      well said

  • http://www.facebook.com/spike306 Michael Grass

    I purchased a dongle on Ebay for $42. The GPS function is still totally useless. It acquires one or two satelites but never enough to "fix" my location. Customer service at Asus was useless.

  • Lou Galante

    I believe what Asus has offered is sufficient

  • trademark_tracie

    I have one and the wifi is HORRIBLE so I'm not sure how they got away with denying that part.

    • keenan

      I agree. I even put in a BBB complaint and Asus will not budge.

  • Aleksander Hoff

    I want to thank Asus for not providing customers who bought the tablet an 18 month software guaranty. They threw as all into the water after 4.1.1. While the tablet should have been even able to get a 4.3 update on that deal made with Google.. thank you so much. Never ever buying an Asus device again, that is for sure.