Owners of LG's Verizon-connected Intuition (otherwise known as the Optimus Vu) would be well-advised to avoid an update that began rolling out recently. The short version of this story is that the update is wreaking havoc on handsets –users who have already accepted the update are reporting constant app errors, an inability to connect to the Play Store, camera/gallery failure, and more. You can read users' impassioned responses to the flawed firmware here, here, and here.


It should be noted that although some users report total loss of photos and contacts, user files should still be present on the device. It appears that the update's bug(s) cause the disappearance of the camera and/or gallery app, but will not actually delete your data.

So, where's the fix? Neither Verizon nor LG have officially spoken out about the issue at the time of writing, but one user reports that a Verizon store rep indicated a date of March 15th for a follow-up update. Has your Intuition been affected by the evidently flawed 4.0.4 update? We'll keep you updated as more information becomes available.

Thanks, Steve

Liam Spradlin
Liam loves Android, design, user experience, and travel. He doesn't love ill-proportioned letter forms, advertisements made entirely of stock photography, and writing biographical snippets.

  • http://twitter.com/BrandoHD Brandon

    All the testing and delays, then this happens, would love a peek behind closed doors to see what they are really doing

  • deltatux

    Well, there goes their excuse for extending the "time to release" for Android build calling them "carrier testing"

  • mgamerz

    I'm sure the fix will be out shortly in about 9-10 months.
    Source: Droid Bionic

  • business owner

    So mad over the update, I use my phone for 3 business and I have lost all contacts, camera, photos etc....And wait for a week or more to repair REALLY!!!! Going to get a different phone tomorrow I can't wait any longer as much as I loved this phone I can't run the business like this. I can't even get my google to work.

    • flosserelli

      Besides the fact that there is virtually zero developer support for LG phones, now you can't even get reliable "official" updates. Just another reason why I will never buy an LG phone.

      • Tomi Golob

        Nexus 4 is an exception ,yes?

  • http://codytoombs.wordpress.com/ Cody Toombs

    At this point, it's safe to assume that carriers (at least Verizon) don't actually test anything. When something like this happens, it either drives people away from Android or towards CyanogenMod (ok, so that would be the good result).

    Seriously, good luck Intuition owners. I hope it gets worked out quickly.

  • Tara

    I have lost Hotspot capabilities. All of my contacts are gone and Backup Assistant will not work. Not to mention I cannot reinstall anything because Google Playstore has disappeared also.

  • Scott

    Could this be the worst OTA to ever hit a smartphone?

    • http://codytoombs.wordpress.com/ Cody Toombs

      I'm not sure if it counts, but I have a developer phone from BlackBerry that was hard bricked by one of the OTAs. In terms of damage, that is pretty bad. On the other hand, I wasn't relying on it as my primary phone, so it wasn't a big deal like it must be for anyone affected by this.

      • Tomi Golob

        Omg...did u get a refund ?? What did the BB support team say?

  • http://twitter.com/ToysSamurai Toys Samurai

    Verizon really needs to explain what they were doing for all those "testings" to delay OTA updates. It does not appear that the delays make their updates any more reliable.

  • Joy

    I have been fighting with Verizon since the update hit my phone early Monday afternoon. The store ordered me a new phone and "someone" at Verizon decided they were not shipping any phones, but failed to let any customers know. Tuesday, same story. Wednesday came and I now am tracking the "like new phone" through Fed Ex. Their bad mandatory update and I have have to absorb all the loss.

    • Tara

      They ordered one for me also. Still no phone.

  • Tony Byatt

    Update, take it to a VZW store and demand a Note II...

  • suzysunshine

    This update has been trickling in, and i have been having issues for the past week .... it wasnt a software update that i physically chose to accept??!

  • mcstaley

    iPhone does this ALL the time. Its not Verizons fault, in fact LG didnt notify them of this update. Blame LG for this crap. Anyway verizon users...HERE'S YOUR FIX! Just got from friend at store. http://www.verizonwireless.com/intuitionsupport has software update link to restore apps. Need to connect to pc with usb though. Supposed restore apps. Have a great one!!

  • mcstaley

    Update on earlier fix post. Go to site http://WWW.VERIZONWIRELESS.COM/INTUITIONSUPPORT first, then plug USB into pc. Pop up appears with LG logo & reads something like "Run TL bootstrap.exe." RUN IT. MY PHONE IS BACK!!! :)

  • http://www.facebook.com/james.brouse.16 James Brouse
  • http://www.facebook.com/james.brouse.16 James Brouse
  • Tomi Golob

    I'm just here for the comments lawlz

  • http://www.facebook.com/mwpony Margo White

    I went to my local Verizon store to have my LG Intuition phone replaced for the second time today since the update was pushed out the literally turned my 4-month old flawless phone into a brick. The refurbished replacement that was overnighted the me last week started dropping calls, missing texts, and losing apps. This is my ONLY phone - I don't have a home phone and my work phone only works when I'm VPNd into my work network (it's a VoIP soft phone.). My daughter has recently been diagnosed with heart problems, so I can NOT afford to miss calls or not be able to make them. I explained the issue to the Verizon rep after waiting just under an hour. I was told the only solution was to get another refurbished phone sent to me. Verizon would rather lose a more than 20 year loyal customer than do anything about a situation they caused - which they tried to blame on LG BTW, despite being told, and knowing, that updates are not pushed out to phones by the manufacturers. I will be hoping all the others who were screwed as I was will succeed in banding together in a class action lawsuit against Verizon. Shame on Verizon for forgetting those loyal customers who got them where they are today!

  • frederic noel

    The phone is now unrootable, there has never really been any outside devlopment on this thanks to LG and Verizon extremely locking this phone down. The Note 2 is completly rootable and open for customization. I love my intuition but its going back or on craigslist due to the fact I cant really make it mines.

  • Anonymous

    so heres my story i work my ass off and buy this POS mainly for work to make signing docs easier and for alot of other reasons... the dumbass sales rep basically told me nothing but lies i asked if it had external memory he said yea, i asked if it had mass media he said yea both bold faced lies... but with a flash bug (as i call them) i worked around the external issue. and as for MMS i simply used ubuntu and drag n drop... since the beginning of the perchase of this POS ive had to hack it... and then the update rolled out and made this POS more of a POS ...i took in once and like always they said reformat and factory reset... because thats all VZW employees know how to do because they hire fuckn idiots... so i went along with it the 1st time and like many people that didnt work. i took back and it seems they know whats going on but didnt say a damn thing other then factory reset i said no do something else then the moron said all we can do is replace it with a used one... i laughed and stormed out now i read forums and see whats really going on ...im pissed amd i think i deserve a brand new phone that is the same amount of this POS the day i bought it im going in 2mro and if nothing is done i will file lawsuits for sellingn me faulty items and not wanting to fix it the first time i was there... i walk almost 3 miles to get there probably more... so having made that trip 3 times already i am very very pissed off at VZW and im glad my contract is up at the end of this year AT&T im coming back to you