17
Jan
motorola-logo

It's no secret Motorola has left a bad taste in customers' mouths over the last couple of years. Cancelled OS updates and broken promises have understandably left many owners vowing never to buy a Moto product again. Who can blame them, really – when purchasing a device, it's not unreasonable to expect good support moving forward. Unfortunately, that's just not something Motorola has been able to deliver on in the past.

Of course, when Google officially acquired Motorola Mobility back in May of 2012, we all hoped that would turn the tables for ol' Moto. Naturally, speculation ran wild – rumors of Motorola Nexuses and pure, stock Android devices were all over the Android community. But, given its position, Google knew that it couldn't show favoritism to Motorola, lest it would destroy relationships with other Android partners, like LG, HTC, and Samsung. Needless to say, the company has done an excellent job of distancing itself from Motorola, while still making the necessary changes internally to ensure a prosperous future.

One such move was naming Punit Soni as Motorola's VP of Product shortly after taking over the company. Essentially, this put him in charge of the entire product development process, from "building teams [to] executing to go to market." As one would expect, that hasn't been an easy road for Soni to travel. In a recent statement on his Google+ page, he claimed that "In the 5 months [...], [he] doesn't go through one day when [he] doesn't feel the impact of past promises that were made and couldn't be met." Not to worry, though – he's going to make it right.

In the 5 months I have been on this, I don't go through one day when I don't feel the impact of past promises that were made and couldn't be met. I have said this before: I cannot fix the past. However, going forward, anything we launch, we will support. Any commitment we make, we will follow up.

That's Soni's full statement: a vow to once again make Motorola a respected company in this industry. A promise that, when the company says they're going to do something, it will get done. A commitment to support future devices and give customers what they deserve, what they paid for.

Of course, given the hole that Google is having to dig Motorola out of, it's going to take time. Customers are going to need to be convinced – it's hard for anyone to just forgive and forget, especially when they feel so wronged in the first place. It's definitely a situation to keep an eye on moving forward; it will be interesting  to see customer reactions to the "new" Motorola Mobility once new devices start hitting the scene.

One thing's for sure, though – Punit, we're going to hold you to those promises.

[Google+ (Punit Soni)]

Cameron Summerson
Cameron is a self-made geek, Android enthusiast, horror movie fanatic, musician, and cyclist. When he's not pounding keys here at AP, you can find him spending time with his wife and kids, plucking away on the 6-string, spinning on the streets, or watching The Texas Chainsaw Massacre on repeat.

  • ProductFRED

    They've already said this a trillion times. I avoid recommending Motorola devices to people BECAUSE they fail to deliver on their promises. They have good build quality on their phones, but that's about it. If you buy a Motorola phone, expect to receive occasional, minor updates, if any at all.

    • Dominic Powell

      They have been getting better there isn't any doubt about that. but the first phone to really be launched under googles reign is the next phone they launch so any promises made is really for the phones they launch going forward. Google stated it would take 18 months to instill their vision on Motorola

    • Iucidium

      But the average consumer doesn't give two shits about updates, they just want a cool phone that works.

      • ProductFRED

        The sad truth. However, we, the tech users are huge spheres of influence for the average consumer. They look to us for recommendations, and if we steer them away from a particular brand or phone, that could be a huge hit to the manufacturer's business.

        • Iucidium

          Then why do they ignore us and STILL buy iPhones?

          • LazarusDark

            This is the real sad truth. I told my mom and sisters to get androids when they said they were getting "smart phones" together. They all got iphones. The Apple marketing machine is able to overcome all common sense and even family (this is the first time they EVER went against my recommendation.)

          • http://twitter.com/Lehjr1 Leon

            Motorola may be still selling phones, but their sales are down while others have gone up.

      • mgamerz

        People who buy high end phones do, which are the customers that motorola screwed over. IF they don't give two shits they'll just buy an iphone or a lower end device.

      • http://scribblepeople.net Mike

        until they are told they could get an update, then they go crazy!

    • zzz

      The difference between a PC and a Smartphone, is the carriers and their politics. Not a fair comparison.

    • Josh Rahn

      Couldn't agree with you more. I am one let down my Moto. I'm surly not jumping back on that boat anytime soon. ;( i do miss the hardware, Moto nails that one, but that's all i miss. I won't go back unless we get a Moto nexus with an unlocked bootloader. You shouldn't have to jump through hoops or wait around as a consumer to get what you want from a device manufacturer. Moto is now releasing their dev phones but they came out a little to late, went with a nexus and an much happier, i'm sure of that. A Moto Droid/Nexus would be an epic phone though. drool. I can dream can't I?

  • McLean Riley

    I don't know why they wouldn't just get rid of all the custom overlays and put out a stock android phone every time now. Make them easy to unlock and stock. This doesn't have to be a Nexus, just a pure Android experience. It seems like doing this would expedite updates, of course I'm no developer.

    • Bob G

      Good Lord! This has been explained before. By Google and by the new Motorola. It is the same reason that everything in the USA sucks: CARRIERS. Motorola and Google even specifically referenced Verizon as the main reason they have to put some skin on the devices if they want to ever sell it in the USA.

      • McLean Riley

        Good Lord! Then tell the carriers to shove it! Look what Apple did. If you want the iPhone you get it on their terms. Android is now big enough to do this.

        • Justin W

          Google (specifically, Moto) doesn't have that much power behind it. They could tell Verizon to "shove it", but then they would probably lose out on marketing dollars for their phones, wouldn't make much money because their devices wouldn't sell, and then potentially could lose a lot of revenue.

          • Casen Brashear

            I have never bought a phone because of a Verizon ad or marketing ploy. And, those phones, like nexus, don't really get big marketing pushes to begin with.

  • Raven

    Just release a Droid 5 HD MAXX with top of the line specs and I will be a happy camper. The choice of physical keyboard phones is pretty slim and my Droid 4 is beginning to feel a bit dated.

    • Steve Green

      Make It a Google experience device like the D1 was and it would make a lot of folks happy. With a locked bootloader and Blur they might as well not bother.

      • Justin W

        Blur? Oh, your talking about stock android plus like three Moto apps and bloat, and that one swipe to the left for quick settings, right?

        • mgamerz

          I don't know if you haven't taken a look but the entire UI is themed. If you pop open the settings list, everything is changed from stock to motorola names. It's been changed.

        • Nerds Logic

          Yep....that is the Blur we are referring to. Water it down or fill it with bloat....Blur is NOT stock android....it is Blur. Doesn't really matter.....Moto lost my respect about 18 months ago after I went through 7 Moto's in less than 2 months....VZW offered up a GN and I haven't been this happy with a phone in what seems like forever. I would love to say I will give Moto another chance but unless it is a Nexus....I probably wont.

    • mgamerz

      Then they'll make a Droid 5 HD MAXX S 32 days later.

      • Guest

        You're thinking of Samsung, my friend :)

    • Magnus100

      If they can clone the Galaxy Note II functions with S pen, I'll buy it, otherwise, no phone without the S pen functions of the Note II is even worth considering. Once you go Note II, you can never go back.

  • WestIndiesKING

    This is one of those times where Google has to decided on whether to do a name change and really start rebuilding the company as something new or still think there is life in the Moto brand. At this point i really dont think there is life in the Moto brand. No one has cared about Moto really since the Razor, sure they have had a few devices that stick out but for the most part they have been behind. I think they just need to start fresh or sell it off.

    • jak_341

      I say sell it off. It was a bad buy to begin with. The patents turned out to be next to worthless. Samsung brings much more to the table. Google needs to partner with them more.

      • http://www.androidpolice.com/ David Ruddock

        It was a bad buy? They haven't released a single product in collaboration and have been hacking and slashing away non-stop at unneeded parts of the company to get it running lean and efficient again. Get real.

        • jak_341

          I was referring to the patents. Most of them turned out to be near worthless. Plus the other OEMs are more wary towards Google, as they can be seen as a competitor.

      • WestIndiesKING

        i wouldnt say it was a bad buy. You cant believe everything you read on Blogs i wouldnt say the patents were worthless. It still gives Google Patents that are key to cellphones and mobile products which they didnt have at all. Also they have sold off the set top business and who knows how many writeoffs they are going to get for the company come tax time.

      • matt

        Samsung is much more interested in their Galaxy line and would never give Google a on par device to compete with themselves.

        • Tyler

          They gave Google the Galaxy Nexus ....

  • http://www.facebook.com/tylerjehills Tyler James Edward Hills

    I'm holding out hope with this X-Phone. But if moto releases a new phone that's already behind the curve the second it's announced, I give up on them

  • TheSmokingAndroid

    they should just rebrand Moto as Google Mobile, then start pumping out Nexus devices. This way they avoid the pressure from the other OEMs. I know it's more complicated than that, but something along those lines.

    • Sqube

      Google relies on HTC, Samsung, LG et al. to support Android because that diversity is what makes them so strong. Vertical integration like what you're suggesting might make other companies inclined to stop putting as much effort into Android and see about propping up the competition.

  • Abhijeet Mishra

    I really just hope Motorola is never selected to make a Nexus device, since they don't do business anymore here in India, so chances will be none to get a device. The Galaxy Nexus and Nexus 4 (till now) haven't been released either, but at least Samsung and LG still do business here so there's more of a chance. Could get one off eBay, but never a good idea to buy without warranty. :|

    • Justin W

      ... If LG and Samsung didn't release their Nexus devices in your country, why would it matter who makes the next one? Chances are good that it was a call made by Google, not LG/Samsung if those two companies still sell other products in your region.

      • Abhijeet Mishra

        Actually, Samsung had it on for months that they would be launching the GNex, then suddenly decided to ask customers to wait for the next best thing, aka the SGS3, so they really just were intending to make way for the SGS3. As for LG, they've said the Nexus 4 will be coming here (though not at the $350 price), but apparently that has been delayed since there's not enough stock for even the US/Europe.

        Basically, since the Nexus S and Nexus One were launched, there's always a chance of seeing new Nexus devices here from other companies, but with Motorola there is none since they've stopped doing business in most markets including India. That is what I wanted to imply. As for Google deciding that, I'm sure they don't make these calls since they just want to get their services and ads out there.

  • http://www.facebook.com/ted.leaf Tim Leath

    take over from htc and just leave bootloader unlocked,lots of folk just want decent built phone with good,not blinding,specs that we can actualy do things with,like try meemo,ubuntu etc not just more cloned android roms that are all the same crappy junk repacked.
    i hate android now,win phone 8 is a joke,refuse to buy crapple on a matter of principal and boring kit,not a lot left now adays to play around with realy.wonder when a chinese maker is going to build good hardware and sell it blank,no os at all ?

    • mgamerz

      Likely never because pretty much nobody would buy a device that doesn't do anything.

  • http://www.bradley.zxq.net/gallery Brad Biederman

    I gave up on Motorola after they completely destroyed any promise that the Atrix 4G had. It desperately needed the official ICS Tegra 2 drivers for properly working hardware acceleration and camera, but they screwed us over. We had to live with half-assed roms that could only be described as alpha because of those missing drivers. Bought a Nexus 4 and am never buying another Moto phone again unless it's a Nexus.

    • s44

      Um, did you see the article below? They *are* updating the OG Atrix.

      • mgamerz

        Yeah, I bet to 2.3.7.

      • http://www.bradley.zxq.net/gallery Brad Biederman

        Yes I did, but did you see that it's a soak test? That means it's not necessarily ready yet. Moto could very well find bugs again or low stability during the soak test and not release it *again*. Soak test != ready to release. It was close to release once before but look how that turned out. They promised us once before that it was getting an update, and then when they went past their own timeframe, they gave us the middle finger and gave up. Assuming that they'll treat you any differently this time 'round is naive, and I won't believe them until I can download the official, non-soak test OTA.

      • http://www.androidpolice.com/ Artem Russakovskii

        It's almost certainly not ICS at this point, unfortunately. We thought it might be at first, but it's very unlikely. http://forum.xda-developers.com/showpost.php?p=36834329&postcount=137

    • http://scribblepeople.net Mike

      i had a droid 1 and considered getting the photon 4g, unlocked bootloader :)

  • mgamerz

    It doesn't matter what your future promises are because I'm not giving you another chance to make one to me. You already screwed me over several times, I don't need to give you more chances.

  • Kevin Taber

    you know how you know Punit Soni is lying? his lips are moving!

  • nowaymoto

    Another lie from the motorola. They cannot even roll out a proper trade up program, half of there own devices are not listed in the program.

  • http://twitter.com/Lehjr1 Leon

    Maybe everything going forward from a point in time yet to occur. And I guess past promises should be invalidated every time someone new comes in the door, right? Sorry, we aren't going to pay you for that half a million units of chips, that was the "Old Motorola" that ordered them, and this is the "New Motorola", completely different company. Warranty issues? Sorry, not covered because this is a different company.

  • turb0wned

    Stop licking Verizon's balls and release some top of the Lin GSM phones. Oh and for the lobe of god, fix the shit camera's you have had for years.

    • http://twitter.com/Lehjr1 Leon

      They did stop, now they've moved a bit further towards the rear.

  • http://twitter.com/homncruse Aaron Burke

    "I never tell a lie," said the liar.
    "I promise to keep my promises," said the promise-breaker.

  • master94

    I'll believe it when I see it

    • Ryan O’Neill

      I've seen and I believe.

  • jmc

    too little. too late
    -former atrix 4g user

  • Elias

    Once Motorola gets rid of locked bootloaders, adopts vanilla Android and learns to update their phones quickly (which shouldn't be hard to do, given they could even have premature access to Android) I'll welcome them back to the game. But I won't even consider them as an option until they can't deliver something close to nexus experience.

    • Elias

      *until they can

    • Ryan O’Neill

      "adopts vanilla Android" - Compare the new Blur with Touchwiz or Sense. Then tell me who's having trouble adopting vanilla Android.

      • didibus

        It doesn't really matter how slight the changes are. My problem with non-vanilla is the updates don't work. Even if all they change was 1 line of code, it breaks all that is good about vanilla. I'd even rather they had a very very non-vanilla skin, that added a ton of new features and changed the entire UI, then a close to vanilla but not vanilla skin.

  • Asphyx

    Translated: Wde are going to stop making promises! LOL

  • http://scribblepeople.net Mike

    I think they can do well, I have been a fan for a long while

  • BigD

    Motorola Mobile new Atrix LTE HD is the biggest piece of junk ever! THe Atrix was great, but after our experience with this last abomination, Motorola Mobile is off our list. Now I am beginning to see why Apple sells so many overpriced crap phones! The saddest part of this, we have a relative who works for Motorola Mobile! We are asking them to go to a different company.....

  • nawa

    My answer I closer to "yes". Main reasons why I chose Moto G over everything were small size + price + fast updates. I'm not sure Lenovorola will be able to update as fast as Googlorola. If they do, then great, I'm their fanboy again.