10
Dec
google-robot

Update 2: Here's Google's response, though it's in the context of this being a Gmail outage, when it was pretty clearly an across-the-board service disruption:

On Monday, 10 December 2012, we experienced an issue with Gmail and some users experienced slow performance or errors. For everyone who was affected, we apologize - we know you count on Google to work for you, and we worked hard to restore normal operation for you. Although our engineering team is still fully engaged on investigation, we are confident we have established the root cause of the event and corrected it. Our current best estimate is that a significant subset of users' Gmail web queries were affected for an aggregate of 18 minutes, from ~08:54 - ~09:00 and then from ~09:04 - ~09:16 Pacific Time.

Update: It seems like things are returning to normal, though Google has yet to issue a statement. We'll post a link here if and when they do. The Gmail service status page does show that a disruption is being investigated.

Hey, can't get Gmail / Drive / Talk / the Play Store to work this morning? It's not you! Google's broken, or something. Right now, Gmail is in and out of service, and the outages are apparently causing the desktop Chrome browser to crash for some reason.

The Play Store, Drive, Talk, and other Google services are also affected. We don't know how wide the outage is, but we're guessing based on the amount of attention it's getting so far that it's somewhere between "fairly wide" and "really wide." We'll keep you updated if we learn anything else. Unless everything fixes itself in the next 10 minutes, in which case, just ignore this.

David Ruddock
David's phone is whatever is currently sitting on his desk. He is an avid writer, and enjoys playing devil's advocate in editorials, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • Daniel Baines

    Yeah this is a big outage, a lot of stuff is down for me. :O

  • Reginald Spence II

    Weird. I was wondering what was happening. Chrome just closed on me at random too...

  • D3VIOUS

    Gmail and Chrome crashes here in Egypt too so i guess it's pretty wide issue

    • iboalali

      I live in Jordan and don't have any problems with any of Google's products, btw I use chrome

  • Gill

    My browser (Chrome) crashed twice for no apparent reason. Other than that, its all good.

    • http://jordanhotmann.com/ Jordan Hotmann

      Same here, stopped trying to load gmail and all is better.

    • Aaron Berlin

      Does it trouble you at all that some sort of breakage on Google's servers would cause a local install of Chrome to crash?

      • Andrew

        It's very troubling.

      • http://turbofool.com Jarrett Lennon Kaufman

        Yes and no. It makes sense given the syncing functions of the browser that there could be an impact like that. It should be exceptionally rare enough to be a near non-issue. But I also suspect they'll make adjustments to it now to account for this.

      • howardb

        Not really. There was a bug raised last week on the Android issue tracker where a load of people started experiencing crashing Browsers ( https://code.google.com/p/android/issues/detail?id=40784 ). However when you disable Google ads, the crashes stopped happening. I'm guessing they started doing something funky with the way the ads were being returned.

      • ERIFNOMI

        Chrome is pretty integrated with Google services, so no. It's constantly syncing your open tabs, history, bookmarks, etc. to your Google account.

      • http://twitter.com/HHotelConsult Michael Hraba

        Yes. A C++ Run Time error? I am totally baffled. How does that happen?

        • Aaron Berlin

          I'm baffled. Why Chrome should do anything other than say "sync is unavailable" is beyond me.

        • Paito Anderson

          I got this error as well!!

        • Matthew Fry

          Pretty easily actually. It expects a resource to be there and it's not.

      • mgamerz

        I'll bet it has to do with data sync and some uncaught exceptions due to it not being able to connect or receiving data it did not expect.

      • Gill

        It does but I believe it was basically trying to sync with Google's servers and was unable to do so. Perhaps a bug might have caused this to happen.

    • Gloria Tortorella

      Yep, that happened to me and my boyfriend too because of Gmail. It looks ok now.

  • http://twitter.com/rohanXm Rohan Mathur

    Seems to be good to go now.
    Made me get a bit confused...

  • Brandon Boykin

    Thought I was going crazy

  • Kay

    Thanks for the update. Chrome was acting all crazy and none of me 3rd party apps could sync with Gmail.

    • Swapnil Chitnis

      Chrome is working fine for me

  • Lexster

    Weird...I've had zero issues with any Google things today.

  • JensAstrup

    I wasn't planning on using the Play Store this afternoon, but it was comforting to now that IF I wanted to it was there for me. Now all the stability in my life is gone and I don't know what do with myself.

  • Joshua Barta

    Maybe they are rolling out some awesome new feature that applies to most Google services?
    No matter what company or service we are talking about, "patch day" always seems to come with its share of hiccups and unintended downtime.

    • JensAstrup

      This would go down as the worst roll out in Google's history if that turns out to be true.

  • John

    Surprised their dashboardappstatus hasn't been updated to reflect the "hiccup".

  • DeadSOL

    Phew! I was wondering why Gmail wouldn't load!!! I restarted my laptop and by the time it took that to happen, Gmail was up and running again! :p

  • gumbald

    Everything working fine for me in UK...

  • http://twitter.com/ZenYagami zen kun

    well for me was ok since morning in my country (mexico) all went well i download updates from play store in my nexus 10 and send some emails using gmail, not sure if its in some countries only

  • iboalali

    no crashes here in Jordan, and all Google services are working 100%

  • http://twitter.com/spdivr1122 Stephen

    chrome has been crashing for me for the past couple weeks. ill just be browsing or opening up a link and boom. it freezes for about 15 seconds then either closes what i just opened or chrome just crashes. anyone know why? is this why?

  • SuperAndroid

    Zero problems with Google so far... Chrome crashed once; but I think that was because of some really heavy flash content xD

    Anyway; Chrome crashes might have something to do with "searching for updates". If Chrome is unable to reach the update server it might just randomly crash? Just a thought; but that's the only reason I can think of why it would crash.

  • CJ

    Ya my google drive wont kick in :/ and i use it for work ...

  • http://www.facebook.com/abhikurve Abhi Kurve

    Everything's just working fine here in India... At least for now! m/

  • Thomas Beckingham

    Thanks for the update, I was about to ask Facebook if anyone was having problems with Gmail. I did get several chrome crashes too.

    • Thomas Beckingham

      seems to be back to normal now though

  • http://www.androidpolice.com/ Artem Russakovskii

    Had timeouts and RPC errors in the Play Store earlier this morning. Was blaming Wi-Fi and HTC on my One X+, but turns out it's not their fault. This time.

  • Adam Phlipot

    I dont have any problems with gmail, playstore or crhome.

  • http://twitter.com/ggbrown Grant Gelinas-Brown

    Maybe they enhanced all Google services with the technology/processes used during the Nexus 4 ordering fiasco.

  • http://twitter.com/nastybutler77 JJ

    Gee, and so many people criticized me for wanting more than 16GBs of storage on the Nexus 4. "Just use the cloud" they said. Well I hope all those people use G Drive and lost access to it temporarily. Then maybe they'd realize having all your media and other files stored in the cloud isn't all it's cracked up to be.

    • http://www.facebook.com/profile.php?id=1312291338 Tim Miller

      ...it was down for 10, maybe 15 minutes. Don't get your panties in a bunch, cloud services are still taking off in an unprecedented way that will, eventually, effect you.

      • needa

        it already has. he just hasnt got around to admitting it yet.

      • ElfirBFG

        Cloud will never be useful for anything more than backing up data I have locally, it does not affect me. I've had the ability to remotely access my own files for many years, a flashy name like 'cloud' is not going to stop me from thinking local storage is better. SSD prices are dropping, SDXC sizes are growing, spinning discs are cheap enough to have multiple multi-TB drives.

        • Cheraphy

          Never be useful for anything but back-ups? Clearly you don't know what cloud computing can do.

          • ElfirBFG

            Confusing 'computing' and 'storage', are we?

          • Cheraphy

            You didn't specify storage and I assumed you meant the concept of the cloud. Sorry :O

      • misaki

        fortunately, it's only 15 minutes.
        make it 3 hours then people will rethink again to use cloud.

        tho it doesn't matter to me, I spent most time at sea, hardly get phone signal.
        the only 'cloud' I get is the real cloud in the sky :)

  • http://www.facebook.com/archercc Ryan Stewart

    Hmm, I haven't encountered anything in Atlanta. I wonder if its regional.

  • http://btwnworlds.tumblr.com/ Lou G

    I just recorded a podcast via google+ hangouts..nice to know there was a reason for youtube being slow.

  • 02browns

    I got a second email to say my Nexus 4 had shipped today. After reading this article i guess i'm not getting a free bonus one. :(

  • http://www.facebook.com/profile.php?id=576244699 Luis Fernando Soto

    google chrome crash twice for me.

  • mesmorino

    And these are the same guys touting cloud storage as a viable alternative to sd cards, right? Yeah, uh huh. I'll stick to removable media, thanks.

  • http://www.anivision.org/ Christopher Bailey (Xcom923)

    No joke, this happened right as I was setting up my brand new TF700. I thought it was br0ke. I went ahead and unlocked it and installed a costumed recovery and then everything worked. <_< soon after....I saw this post

  • Jonathan Wei

    So is it just me or is Gmail still slow to requests

  • http://www.facebook.com/profile.php?id=100001157582796 Chris Ward

    Now if only they'd fix the 4.2 issues so my Nexus 7 will stop rebooting at random.... -__-

  • http://youtube.com/user/CurelessSyn CurelessSynergy

    I cried for those 18 minutes. And I was sleeping during then.

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