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Last week, after Google Maps received a public transit-minded update, it became apparent that the app wasn't playing nice with the HTC Rezound. Befuddled user reports spilled in, relaying tales of inexplicable reboots and crashes. As always, the community found a solution but, unfortunately, the only solution ended up being the "uninstall updates" button.

T-Mobile today acknowledged the Maps update's issues with certain handsets, posting a support document related to the HTC Sensation 4G's problems with the app. The solution T-Mobile suggests? Hit the "uninstall updates" button. While a somewhat disappointing answer for Maps users hoping to use the app's latest iteration in peace, the post did have some good news. According to the post, both HTC and Google are already aware of the issue:

HTC is currently working with Google to investigate this issue. HTC is confident that a solution will be available in the future.

How far "in the future" users can expect to see a solution from HTC – or how many devices are seeing this issue – remains to be seen, but the fact that HTC and Google are actively working on the problem is a good sign. To see T-Mobile's full post, or to get instructions on rolling back Maps' update, just hit the source link below.

Source: T-Mobile Support

Liam Spradlin
Liam loves Android, design, user experience, and travel. He doesn't love ill-proportioned letter forms, advertisements made entirely of stock photography, and writing biographical snippets.

  • http://www.facebook.com/supersanborn Michael Sanborn

    Isn't HTC Rezound on VZW, not TMO, or am I just crazy?

    ETA. Nvm, I re-read. Damn skimming.

    • CA719

      T-Mobile [posted] a support document related to the HTC Sensation 4G's problems with the app

  • http://www.facebook.com/john.ehret John Ehret

    This has been happening with my HTC Amaze as well. I just recently did a warranty exchange because of a faulty headphone connector. (It's interesting to be S-ON with the stock OS). I hope they include that in their fix as well.

  • http://www.impulsivestudios.com/ Justin Myers

    I have a Rezound and the first time I used the update, like 3 seconds after I used it, it rebooted. Now each time I use it, it progressively works longer. Just used it for about five minutes looking up a vet for my cat. Flawless. As for launching nav though, instant reboot. Haha. Latitude seems to be ok. Don't really use too much more.

  • Jcastag

    Here is an idea HTC. Stop putting sense in your future devices!!!!!!!

    • GazaIan

      It's not a Sense issue. It seems to be a hardware issue. I'm running Cyanogenmod 9 and I got the reboots, and they happen on no matter what ROM I use.

      • http://www.androidpolice.com/ Artem Russakovskii

        The man still has a point - Sense needs to go.

        • GazaIan

          Indeed it does. I've been wondering why HTC doesn't just pull a Motorola and throw in some apps and change some icons, rather than a whole framework.

  • GazaIan

    Here is Google Maps 6.9.2, the version before the 6.10 update: http://goo.gl/4p2O9

  • http://www.facebook.com/people/Rudi-Xeno/726467137 Rudi Xeno

    I've used the Uninstall Update "fix". The problem is Google continually automatically updates the app and I have to uninstall again.

  • trob6969

    Thanks for the apk.

  • mattb5

    I've been using Waze in the meantime while they sort this out & I've been pretty impressed with it.

    • Rich

      It seems like a great idea for an app but I've found a couple of occasions in the last week when the routing has been way off. The first time it added an hour to my route before I realised (driving around remote areas of Scotland - typical that google nav screwed up just on the day I really needed it). The second time it tried to get me to turn off the main road only to rejoin it 3 miles later. No traffic and definitely not quicker. This time I ignored it :)

      One to keep an eye on. The croudsourcing stuff seems like a great idea.

  • Chadlessness

    Sensation 4G is having the issue as well. And it not stock software related because I'm rooted and using a custom ROM and still have the issue. So most be a hardware thing I'm guessing maybe something with GPS Drivers.

  • http://www.facebook.com/people/Sam-Nada/100000072196192 Sam Nada

    Workaround for now: uninstall updates, which takes it back to 6.3. Find apk for 6.9.2 (Google search finds numerous download sites), and install it. Stable.

  • Wolf

    I have HTC Sensation and I confirm that this issue exist also on this device with the latest Maps version. I also had to uninstall updates and return to fabric version to solve problem.

  • Gobi

    this issue still exists in HTC sensation 4G... nowadays i am starting to hate android and the phone...

  • http://www.friv3.co/ friv 3

    Very useful and supportive article. I wish I can do all of
    that in a short period of time.