Google Maps received an update yesterday, making it a lot more friendly for users who rely on public transport to get from A to B by adding departure times for railway stations, among other new features.

Unfortunately, the new update is causing a few issues for HTC Rezound owners, who have found that the app causes their phone to reboot itself after using it for a few seconds. Users on forums such as XDA, The Milk Milk and AndroidCentral have all been complaining about the issue, so it looks to be pretty widespread.

quote 1

quote 2

It appears that Rezound owners will encounter the issue after opening an app that is tied in with Maps, whether it's the actual Maps app, Latitude or Navigation.

Some users reported limited success after clearing the cache for the app, but it doesn't appear to solve the problem entirely. For now, your best bet is to uninstall app updates and roll back to an earlier version. You can do this by going to Settings > Apps > Google Maps > Uninstall updates.

(Thanks, dsb9938)

John Thompson
John's been addicted to technology ever since he tinkered with his first custom built PC when he was 10 years old. He's also the proud owner of seven Amazon Kindles, but only because he destroyed the first six.

  • http://twitter.com/GrantDLittle Grant Little

    It's not just the Rezound; I have an HTC Sensation (T-mo) running ICS and this problem has occurred on my phone as well.

    • http://www.androidpolice.com/ Artem Russakovskii

      Interesting. Any other people with other models experiencing this issue?

      • RAG

        I have Xperia ARC S with ICS 4.0.4 this morning installed new Maps and after ALL kinds of problems started... Apex Launcher froze, phone become unresponsive, apps started to fail to load or were loading slowly, got rid of the maps - restored old version things improved BUT still the phone continues to act weird... back to my CWM back up... don't know what happened but yesterday before update the phone was working fine...

      • Thilo-Alexander Ginkel

        Yep, HTC Sensation (European version) on ICS. Experiencing reboots some minutes after opening Maps, clearing data / cache did not help.

      • Matthias Berse

        Sensation here as well. I kept sending error reports to HTC and then decided to uninstall MAPS. For some reason I got an update, which I think is HTC initiated putting MAPS version 6.6.0 on my device. No reboot ever since

  • Arvin

    Try turning off A-GPS

  • Thx84

    my Sony Ericsson Xperia Neo reboots when I'm google navigation. I don't know if it's because of the update or because I'm running CM10

  • John Smith

    yet another reason to always buy NEXUS.

    • Shawn

      Seriously? Because Google is becoming as bad as Microsoft these days by releasing buggy updates, changing things and making them worse, like MS? You can't blame a phone when it is obvious it's a bug with software. NEXUS is NOT the best. Sorry. All in all, I would say smartphones, and likely Android, are just getting overly updated with garbage. Google needs to STOP and think about what they are doing. Every release, something is broke while something worthless is added, and while removing previous functionality. In addition, they need to leave good working apps alone. The original Play music was good. The new, Windows 8 looking one, sucks, especially when you have the phone in a car dock. They've made the navigating and options ridiculously retarded in my opinion.

  • Pentax

    I had this problem with HTC Sensation XE running ICS, but after cleaning the cache its working well

    • http://www.androidpolice.com/ Artem Russakovskii

      It may come back though, we don't know what's causing it. Could be data that gets collected after a while or if you do something specific.

  • Dawid Kania

    HTC Sensation on ICS - same issue.

  • br_hermon

    Just an HTC issue perhaps?

  • http://www.facebook.com/people/Rudi-Xeno/726467137 Rudi Xeno

    This happened to me 6 times yesterday on my HTC Rezound. I would get voice directions for perhaps 30 seconds before my phone would reboot. I was going to go to Verizon this morning, but obviously it's a known issue. For now I'll try to uninstall recent Map updates. Anyone know whether there's a real fix for this problem in the works?

  • dbareis

    Maps on my GNEX on 4.1.1 is not working so well either, not rebooting but a lot of descriptive text is being displayed in black on black font (invisible unless selected).

    • http://Tablet-Market.de/ Sebastian

      You got a theme applied? Had this problem myself, after reapplying the System default them, everything was fine again.

      • dbareis

        No theme applied, don't even know how to do that, however its OK again this morning!

  • Mstanleyfl

    Also my G Tab 10.1 running CMOD

  • http://www.anivision.org/ Christopher Bailey (Xcom923)

    actually, I also noticed that this update removes the widgets. O_O

  • http://www.facebook.com/people/Rudi-Xeno/726467137 Rudi Xeno

    I just uninstalled the Maps Update on my Rezound and it fixed the problem for now. This "Knight of the Road" has his GPS back!

    • wilmer ariza

      I tryed in my htc but the system didnt let me unistall updates

      • http://www.facebook.com/people/Rudi-Xeno/726467137 Rudi Xeno

        I went to Settings>Apps>Maps and then clicked on Uninstall Updates

  • Fifth313ment

    My EVO LTE is having huge battery drain issues after installing this most recent maps update. It looks like maps is running in the background always keeping the phone awake? Anyone else having this issue?

    • http://www.androidpolice.com/ Artem Russakovskii

      Haven't used the GPS yet, but opened up Maps when it updated. So far no issues on the EVO LTE, running Fresh 5.2.1.

  • Jeremy Mullins

    Happening on my Rezound running CM9 as well.

  • onepurplesage

    Just checked my wife's Rezound. It has a ver 6.3 on it already.

    • onepurplesage

      oops, didn't see that was 6.ten...

  • http://www.facebook.com/profile.php?id=290601972 Justin Crowley

    i found it rebooted my Galaxy Nexus right after it installed, but no reboots since then

  • James Barr

    I'm getting the reboot issue on my Rezound as well, and I'm running IAmTheOneTheyCallNeo's Adrenaline ROM which has Sense stripped out, so it's not likely to be related to Sense? Strange...I also don't have the uninstall updates option in settings > apps > Maps. Is there a way to manually do it? : /

  • James Barr

    A kind XDA user has the 6.9.0 version of Maps hosted on Dropbox, so fellow Rezound users, turn off auto-update in the Play Store and uninstall Maps, and install this one until they fix the problem. :) http://forum.xda-developers.com/showthread.php?t=1738918

  • http://twitter.com/bryer Bryer

    Only GNEX, I'm seeing huge battery drain using the latest version of Maps. I'm not sure if it's keeping the phone awake, but I've lost 12 hours of battery since it installed. Would regularly get over 36 hours on the 2000 official battery, but am now lucky to get 24. :-(

  • http://www.facebook.com/hirak99 Arnab Bose

    Version 6.9.0 broke ability to search custom starred places. It is still broken. This is useless to me with unnecessary 'features', while actually breaking things that are important - rolling back to 6.8.0. Honestly, breaking good features is becoming a tend of google for several applications - this scares me.

  • http://www.qkiz.pl QkiZ

    Last version is total crap. No "My location", no "Locations with star", no layers. 6.9.0 was ok.

  • http://twitter.com/lonndoggie Lonnie Brownell

    Hrm...so far, I haven't had any issues with 6.10 on my Rezound, running the RUU of the new release that officially adds GSM support. However, my usage has been to simply open it, turn on GSM, search for a location, get directions, start navigation (but not actually go anywhere).

    I also had issues with the Play store; the fix for that was to clear data for Google Play and Google Services Framework, then reboot. Maybe that helped this issue as well.

  • http://twitter.com/lonndoggie Lonnie Brownell

    Now that I've taken a good look at this new version--which, luckily, is not crashing on me--I see stuff that others say is missing:

    @facebook-665721288:disqus -- To the right of the Map icon at the top of the app screen is a drop-down menu. My Places is in there, and gives you several options of different sorts of my places, including starred. Once you're in there, indeed it's just a list, so if you have a lot and need to search it may be difficult to navigate.
    @qkiz:disqus -- besides the above, layers is there, in the bottom nav panel, and "my location" is done by clicking on the compass rose in the upper-right corner; this has been true for quite a while.

    So...all-in-all, looking pretty good to me, if a bit re-arranged.

  • jer85008

    Sure enough happened to me yesterday, just didn't know why. Running "second to last" ICS leak on my Rez.

  • http://www.facebook.com/andresdroid Andres Schmois

    If you ask me, this might have something to do with the new play store smart update system. No app without root should be able to cause a restart (whether intentional or not). My belief, the new smart update corrupted some data which caused phone to hit an unusable state which led to reboots. Total speculation on my part and the reason we haven't heard it from other apps is because it's probably rare and it just so happens that it occurred on one of the most popular apps on Android. My whole point is that reboots on a non-rooted app should be impossible unless Google stumbled across a big exploit Android has, in which case that would be pretty funny.

    • Alex

      I have the stock ROM. As soon as I updated maps, my phone started freaking out, rebooting on its own, not auto-turning when I flipped it, messages wouldn't come in, and I couldn't send any either. Uninstalling the updates along with a hard reset fixed every issue.

      Because it effected so many features in android, I would say this is an issue with the HTC skin (sense), and not necessarily Android itself.

      • http://www.facebook.com/andresdroid Andres Schmois

        I've heard reports of someone without sense, so I doubt that's it

        • http://www.androidpolice.com/ Artem Russakovskii

          Could be a bug in Android that causes a kernel panic, and Maps just happens to press all the right buttons to cause it.

  • Andrew

    It is occurring with my HTC Sensation, using stock ROM

  • Vladimir

    Yep, also happening on Sensation.

  • http://www.bordersweather.co.uk/ Andy J

    Don't know if it is related - but having issues with Latitude on a Motorola Defy and a HTC One X (international). All of a sudden no-one is appearing on Latitude and both devices are claiming "sharing is currently disabled". Both devices are Stock and not rooted.

  • Robin

    Happening to me too after the latest update, followed uninstall above and it works now. Thank you.

    • robin

      Running a Rezound with ICS

  • cbud72

    My Rezound is stock with ICS and Maps reset it within 20 seconds of turning it on. Also many Rezound owners as well as myself are having problems with the Facebook app being reauthorized over and over again.

  • http://www.facebook.com/dfeleppa1 Domenico Feleppa

    No rush to update till they sort this Googleware out!

  • http://www.facebook.com/people/Rudi-Xeno/726467137 Rudi Xeno

    Has anyone heard of an official fix for this update? After uninstalling the update I have my GPS turn-by-turn navigation back, but this isn't a permanent solution to the problem.

  • Mirko

    Happens on the Sensation too...

  • wilmer ariza

    Most of the HTC device have the same problem ,yesterday i lost firefox from my phone because the maps app crash....... HTC One Au

  • Dr David Greenberg

    Google really SCREWED UP this time. I needed navigation yesterday and Google let me down. The map and navigation app caused non-stop rebooting and made navigation unusable. My wife used her Iphone 4s with a low cost navigation app that worked flawlessly. I am going to scrap my piece of crap android HTC Rezound and buy an Iphone 5. Screw android and the buggy software.

    • Dr Tomas Anderson

      Don't be stupid. The Android platform is so much more flexible than overpriced Apple phones. It is this flexability that is why Android apps are updated more often to include more and more features, and also why it is nearly imporrislbe to prevent all errors all of the time. The solution is easy, uninstall the update, then it works fine. They will fix it soon and have all of the features that make it a premier navigation and mapping app working on the Rezound.

      • Shawn

        Toooo often, though. There needs to be some changes. It's ridiculous to have the same app updated 5 times in one week. There needs to be an official 'day' designated for updating. The only updates to be allowed in between would be rollbacks if something was out of line with an update. This would not only be smart for many reasons, but would prevent excess data usage (for those without unlimited data), excessive waiting times when things suddenly update, and a single reboot time as it is best to reboot after updates, regardless if it says needed or not.

        Android is NOT superior to iPhone (And, FYI, I am not, nor will ever be, an iPhone user). Android has the potential to be. But when you have an OS that changes everything for every release, even minor releases, it creates a lot of fragmentation. In addition, it is meant to be an open source platform. That should mean updating a device should be easy, not a nightmare, with the latest OS. But then things like video, sound, etc, may or may not work. It's not the great platform that Google spoke of back in the Gingerbread days. They've mutilated it and created a lot of difficulties and broke a lot of good working things. Yeah, they've added some good things, but don't take away something that works to add something we don't necessarily need.

        • http://dennisbareis.com/ Dennis Bareis

          Its is YOUR choice to update over data or not, assuming you have WIFI at home anyway, if not then turn off automatic updates, you can then update very Tuesday (or once a month), Google already let you do this, the update frequency ON YOUR PHONE is your choice. 4.2.2 bought plenty that I wanted, 4.3 also, in general Android is getting much better all the time, I agree that not all choices are good ones but there are way more good ones than bad. As for iPhones, plenty of iPhone users are migrating away from it.

          The phone rebooting is more likely HTC's fault than Googles.

    • http://profile.yahoo.com/MKLLPHCQ7Y6IC6E4CQTKF6DV4A Dino

      Maybe you can ask Google for a refund of the price you paid for Google Navigation.
      Oh - that's right. It's FREE.

      It's also not even been determined yet whether it's Google's problem or maybe even HTC's problem.

      So go ahead and completely switch platforms, buy an iPhone5 and inconvenience yourself all because you're too impatient to wait for a fix.

      In the meantime, all you need to do is read a little to see that you can simply return to a previous version (6.9.2) and then just wait to update until the next maps update is released.

      Here's a link for you:

  • gabyall

    I went back to the factory settings for Maps and my phone is STILL rebooting. Wth?

  • http://www.facebook.com/people/Rudi-Xeno/726467137 Rudi Xeno

    Happened to my Rezound again after I uninstalled the update. It seems Google Maps likes to auto-update. Bad Google Maps! Bad!

  • Frank Harrelson

    My Rezound keeps rebooting when using apps tied to the MAPS app. How long before there is a solid fix for this?

  • http://www.facebook.com/hsram William Marsh

    What I did was, do the previous steps some others posted about clearing the data and uninstalling the updates so it goes back to factory version. Then, I tried searching around for Google Maps version history and came up empty. So I started inputting "google maps 6.9.x" where "x" was a number (I started at 5 and worked my way down) I put in to see if any related searches brought up anything, nothing hit until 2 so I assumed this "6.9.2" is the latest update out next to 6.10.0.

    Anyways, enough of my ranting...I download the 6.9.2 version via simple google search for the apk, came across this site (http://www.iapktop.com/google-maps-6-9-2.html), downloaded and installed it (signatures matched), and viola everything is working again!

    P.S. I use starred locations too and that works in this compared to that of 6.9.0.

    • db

      Thanks, worked great

  • RichSPK

    So it's the app, not the ROM. Good to know!

  • Gabi

    Does anyone know if it's ok to update the Maps now? I still have it set for the factory settings but I want to know if it's safe to use the new version now.

    • http://profile.yahoo.com/MKLLPHCQ7Y6IC6E4CQTKF6DV4A Dino

      Not yet. The latest maps version is still the buggy version 6.10