15
Aug
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TeamViewer, the company behind a widely popular collaboration/remote support software solution, has brought to market a new app specifically aimed at Samsung devices, releasing QuickSupport to Google's Play Store today.

The app is essentially a remote control app meant just for Samsung devices –  it allows access to Samsung mobile devices from Mac, Linux, or Windows computers running TeamViewer's software. While TeamViewer already has an Android app, this is the first app under the TV name allowing control of a mobile device from a computer and not vice versa.

For those wondering just how many practical applications this may have, TeamViewer spells out some possibilities ranging from IT departments resolving employee issues with Samsung devices to simply performing basic tasks like editing SMS messages and checking emails on your phone from your computer.

QuickSupport, like the rest of TeamViewer's software, is secure – it utilizes 256-Bit AES session encoding to ensure that remote capabilities aren't compromised. That being said, setting up and using QuickSupport is as easy as anyone could hope.

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The app is compatible with any Samsung mobile device running "original Samsung Android firmware" based on Android 2.3 or later. If you happen to be a TeamViewer user with a burning desire to remotely control your Samsung device, just hit the widget below to grab the download.

Via TeamViewer

Liam Spradlin
Liam loves Android, design, user experience, and travel. He doesn't love ill-proportioned letter forms, advertisements made entirely of stock photography, and writing biographical snippets.

  • http://twitter.com/IamPeePay Tomáš Petrík

    Why just Samsung? Is there a technical limitation, or is it some kind of a promotion that will expire one day and then the app will become available for all Gingerbread+ devices?

    • http://twitter.com/redbullcat Phil Oakley

      I'm guessing it's a promotion; as far as I know there's nothing special in Samsung's code or in TouchWiz that makes their phones able to use this.

    • Richard Arkless

      I just tried it and it says that it is compatible with all my devices (None are made by samsung) so maybe they are saying just samsung because they have only tried it out on those range of devices

      Though I havent tried installing or opening the app so I cant verify that they completely work

      • Sebastien Coulombe

        It will install it on your device, but you run be able to run it. I have 2 Samsung devices with AOKP on it and it doesn't run :-(

  • evcon

    "original Samsung Android firmware"

    So, no Galaxy Nexus I'm assuming then?

    • http://www.androidpolice.com/ Artem Russakovskii

      Looks like that's right.

  • GlennStile

    Awesome little app, was playing around with it earlier, will make my life a lot easier. Hopefully coming to more android devices asap

    • John O’Connor

      I couldn't agree more. I received the email from Teamviewer this morning and started to play around with it on my GS3. Seeing as they only support Samsung devices ATM, it may impact my new device buying decisions for work.

      • http://profiles.google.com/russell.w.morris Russell Morris

        I played around with it on my GS3 as well...but I'm curious how it's going to make your life a lot easier? I'd like it a lot more if they would make it password protected so I wouldn't have to accept the connection from my phone. As is now, I feel like I'm really only gaining the ability to use my full size keyboard on my phone.

        • John O’Connor

          Simple answer. Tech support.

          We are moving to electronic medical records at my company and androId tablets are Input method of choice. You can imagine there will be a learning curve or issue that will pop-up along the way that may only require a quicksupport type of fix

  • http://www.facebook.com/people/Stephen-Kopenkoskey/608783206 Stephen Kopenkoskey

    It would be awesome to be able to check my phones email from my computer!!

  • George Fayad

    Can't run on my galaxy nexus? What's the point of having a nexus device if an app like this isn't compatible? Come on TV!

    • http://twitter.com/oOBlueOo Haunter

      Especially since this is a Samsung device (minus the TouchWiz junk) ಠ_ಠ

    • http://www.androidpolice.com/ Artem Russakovskii

      Looks like it needs TouchWiz to run.

    • Dan

      SAMSUNG Galaxy Nexus. It's a SAMSUNG dammit. I sure wish the story had mentioned that so I wouldn't get all excited, dash off the Play store, and then have my hopes and dreams smashed.

  • http://profiles.google.com/rcastles Robert Castles

    Oh, sad for me. I finally get to run cyanogenmod jellybean, and this comes out. I747

  • BKPhil

    Apparently compatible with my Kindle Fire running AOKP, but not my HP Touchpad running CM9 or my HTC Sensation....

    Need to remotely support two android devices thousands of miles away, this would be the bomb if it was available to me.

    • http://profiles.google.com/claytonpaul Clayton Burnett

      i got it working on my touchpad cm9 by flashing this zip...works flawlessly!
      http://www.mediafire.com/?5lnhbt8l2m84gz6

      • Alroger Jr

        Great, can you tell us where you got that? Original links so we know where and who it is coming from and if it's to be trusted?

  • http://www.facebook.com/Stu.Pidaso.net Jay Perkinson

    "
    The app is compatible with any Samsung mobile device running "original Samsung Android firmware" based on Android 2.3 or later."

    No it is not. Will not load on my Nexus S 4G.

    • http://www.thatgamerhub.com/author/moofey Adam Advocaat

      Ditto. Not compatible with the Nexus S I9020A either.

      Wondering if the lack of Nexus support has to do with the firmware being stock.

  • Alroger Jr

    Grrrr, it's checking firmware version somehow. No go on my SGT7 with CM9.

  • ha?

    how come this does not require root permission to work??? How can an app see your display without super user? Security hole in "Samsung Original Firmware"?

  • theos0o
  • flippertie

    Worked perfectly for me on Samsung Galaxy Ace 2, Android 2.3.6, with Teamviewer 7 on Windows XP. Magic!

  • http://the-jade-domain.com Jaime J. Denizard

    Thank you for the news AndroidPolice, you made my day. I've been waiting for this for a while.

    Before I would get by using the modded QuickSupport app (http://forum.xda-developers.com/showthread.php?t=1836780) but once I got the Nexus 4, I left it on a stock ROM so I couldn't use that option anymore because in order for that mod to work, the developer needed to add the platform keys for the different ROMs to make it compatible, and Google keeps its platform keys private so there was no running this on a stock ROM.

    So needless to say, this is great! Kinda sucks that you need root to control the device, which limits my usability but hey, it's better than nothing. Hopefully they fix that soon. :)