21
Jun
thumb_thumb1

Google has done a lot to improve the web version of the Play Store since it was launched, but there has always been one major flaw: one-way comments. Users could leave comments about what is good, bad, or broken about an app, but developers had no way to reply to the comments. Ergo, many developers started to include a disclaimer at the bottom of their listings that states they cannot reply to comments, so users should contact them via email with issues.

Now, however, Google is rolling out an update to the Play Store that will change that. Beginning today, developers with a "Top Developer badge" will be able to directly reply to user reviews. As time goes on, this feature will be offered to other developers, as well.

1_thumb3

This is fantastic news, and should drastically improve developer-user communication on Android, as well as make it easier for devs to find bugs and improve their product with the help of users.

Good move, Google. Good move.

[Android Developers' Blog]

Cameron Summerson
Cameron is a self-made geek, Android enthusiast, horror movie fanatic, and musician. When he's not pounding keys here at AP, you can find him spending time with his wife and kids, plucking away on the 6- or 7-string, or watching The Texas Chainsaw Massacre on repeat.

  • http://www.androidpolice.com/ Artem Russakovskii

    For real this time ;)

  • Mike

    Now if we could just find a way to filter out the motard's who make the same "Dont Install! I installed the widget but it doesn't show up anywhere" posts.

    • http://www.androidradar.de/ Leif

      Hopefully user will vote those comments down. 

  • http://ridukkokun.wordpress.com/ Dukkokun

    So... do this notify the user? Because otherwise it's totally useless: I mean, who checks his own reviews on the store?

    • http://isradroid.wordpress.com/ Shay Levi

      Yep, the user get notified via mail.

      • http://ridukkokun.wordpress.com/ Dukkokun

        Then it IS good :)

  • http://www.androidradar.de/ Leif

    Just wondering if the user will get a notification about a reply to it's comment.

  • pelya

    The time has come for THE ULTIMATE BLOODY EXCRUCIATING PISSED DEV REVENGE!!!!11
    Too bad I'm not a top developer, let's hope Google will enable that feature for everyone.
    You still got a bit of time to change your 1 star ratings, hehe.

  • Lexster

    I can't wait to start reading news about devs posting offensive insults to people who give their apps bad reviews. Should be an interesting time. Granted, not sure how many unprofessional devs there are with "Top Developer" badges. Not even really sure how you /get/ that badge.

    • http://twitter.com/redbullcat Phil Oakley

      AFAIK you get the badge after a certain number of downloads. You're also in contact with Google I think.

  • Afs

    Yes, you get a mail notification if a developer replies to your comment (see Google's blog post).
    Now, if only I were a top developer so that I could give my users proper support :/

  • davidstallard

    Great news, but like most others commenting here, I'm hoping they roll it out to non 'Top Developers' ASAP, especially because I imagine we care more about the reviews than the top developers do.

  • Daniel Petersen

    Now all we need, is the same feature in Google+ Local.

  • Developer

    It will be great, but it is available for very limited
    number of developers. I got very angry and lying review from must be competitor
    ( I use to have solid 5 star app). This review is always on the top because
    they must adding “helpful” rating to it. This one rate killing my business and
    nothing I can do. Google Play team is not helpful. What can I do?

  • http://geniousatplay.blogspot.com/ Bikram Agarwal

    7 months since this news. And other developers still don't have this option. Shame.

    • ChrisLH

      Yeah, its pretty ridiculous that this feature isn't available to all developers. I've found developers for small apps to be MUCH more responsive than those of the so-called Top Apps. Plus, they have more to lose and gain from being able to respond. One bad rating out of thousands of comments isn't a big deal, but when your app only has a few hundred or less, it really stands out.

  • Flitzy

    This doesn't really mean anything considering it's impossible to actually LEAVE a review without joining their stupid social network. Real smart, Google.