Last Updated: August 2nd, 2012

Many users, upon booting up their brand new EVO LTEs over the past few weeks, were confused to find that Google Wallet would stick in the "adding prepaid card" dialogue, often returning an error message which encouraged users to try again later. It soon became apparent that this issue was limited to the EVO LTE, as it was discovered that modifying the device's build.prop to identify as a Galaxy Nexus returned the app to full functionality.

A few days ago, though, Wallet began telling EVO LTE users that "Google Wallet has not yet been certified in your country or on your device / carrier," locking users out of the app entirely, leading to frustration, confusion, and (of course) rumors regarding the meaning of the app's shifty behavior.


Rumor has it that Google is working on a "fix" for Wallet on the EVO, and has locked the app in the meantime. This could well be the case, as there isn't exactly concrete evidence to point toward Sprint's rumored "Touch" payment solution as the culprit (as other rumors would suggest). And after all, a message indicating that the EVO is not supported by Wallet at all is – if ever so slightly – less confusing than an endless "adding card" dialogue.

For now, no one knows exactly why Wallet won't play nice with the EVO LTE, but we have reached out to Google and will keep this post updated pending a response. Until then, interested users can keep an eye on the discussions over at XDA, a few of which are linked below.

Via XDA [1, 2, 3, 4]

Liam Spradlin
Liam loves Android, design, user experience, and travel. He doesn't love ill-proportioned letter forms, advertisements made entirely of stock photography, and writing biographical snippets.

  • http://twitter.com/snick8467 Tim Strobel

    I've been calling/emailing google today about this. No one in their call center has any info other than this is a known issue, and been going on since june 4th as a partial outage, and 14th as full outage. 

    This seems bogus, I know other folks with the EVO LTE that the wallet works fine, and other phones that work fine. It's frustrating that google can't give their phone reps more to work with, and maybe some official announcements.

    If you contact money network, they need the client ID to do any transfers of funds. That's locked in the application. So, basically our funds are hostage until google sorts this out.

    • http://www.facebook.com/jhdezjr Jorge Lazaro Hernandez

      Mine hasn't been working since day one I got my EVO, and well checked back yesterday and not this. I thought I was the only one with this issue.

  • Joey Heck

    I'm hoping this won't be the case for the Galaxy S3 on Thursday!

  • http://www.toysdiva.com Toys Samurai

    You know what, Google should just call itself defeated -- Even Apple would admit its failure on Ping. There's almost zero chance for Wallet to do anything serious in the mobile payment space in its current form. Just drop it and try to implement it in a different way that won't involve approval from the carrier.

    • http://twitter.com/snick8467 Tim Strobel

      In my area the paypass system is pretty limited... convenience stores, a grocery store and a drug store. If the system were more widely used, then I think it'd be more useful on the phone.

      • http://www.twitter.com/Genjinaro Genjinaro

        In contrast, almost every store in my area has support for it, save starbucks & any location you have to hand your card over to the cashier for.
        Philadelphia has tons of them.
        Google emailed me about this (only after I called them), said I'd get an email the day it comes back up.

        • http://www.facebook.com/profile.php?id=708741524 Robb Nunya

           Yeah, I see paypasses all over the place in Dallas.

  • http://twitter.com/sam1am John Samuel αΩ

    A great way to get people using your payment platform is to make sure it runs on as few phones as possible. 

    • Josh Flowers

      -edit,"to make sure OTHERs run on as few phones as possible"...the motto of Isis & Touch, payment programs by Verizon/Sprint.

  • http://twitter.com/AndroidNinja4 TJ Hardin

    I would really like to use Wallet. One thing I was excited for on my new LTEVO. Google better get it together with Wallet. Its been a very rocky start for it, and i dont think they need anymore bad press about it.

  • bluevoodo

    Umm I dont understand why this behavior by carriers isnt being investigated by Justice Dept. or some government body? It seems rather unfair and unhealthy in a free market for carriers to collude and block out services like wallet, I doubt google will block out Isis (when it eventually releases) 

  • michael interbartolo

    I still don't understand why the software isn't just baked in to android, the app is downloadable and if the phone has an NFC that is all you need. why Google is letting carriers's stick their two cents in is ridiculous. I have CM9 on my skyrocket and still won't work.

  • FrillArtist

    I love Google Wallet and use it often but it's sad to see it not being supported. This cannot be good for the platform.

  • Mrfyisms

    July 1 is my upgrade date. Still...haven't...decided...which...phone....

    • http://www.facebook.com/profile.php?id=708741524 Robb Nunya

      I DO love my new EVO... 1st HTC device I've ever had (Had 3 Samsungs) and it's very nice.

  • http://profiles.google.com/xencillo21 Luis Enrique Cornejo

    Something tells me, that this is a little help for Tizen OS. Sprint is beginning to be a betrayer like samsung want to be.

  • http://profiles.google.com/xencillo21 Luis Enrique Cornejo

    Something tells me, that this is a little help for Tizen OS. Sprint is beginning to be a betrayer like samsung want to be.

  • Caleb Escamilla

    There is a mod...it dose require root and a little know how of root-explore and rewriting of build code to trick Wallet its a Nexus you have. The only down side is the mod puts a redish tint on the front facing camera. it dose however let you spend your money or transfer it. You can always return it back to stock after your done with what you need and get back too a lockedout wallet.


  • http://www.facebook.com/jasonconort Jason Conort

    Talk about anti-trust concerns. Seriously, Google needs to either take a hard line approach with carriers selling there products or get the government to investigate. I thought in a free market, choice was a good thing, some one needs to tell that to the carriers. 

  • jf665

    Glad my phone is rooted just got $10 of free gas. thanks Google!!!