15
Mar
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I remember my first Bluetooth headset review. I was skeptical. I felt like a giant asshole when I wore it. And I'll say this much - my opinion on them hasn't changed much. Wearing one outside of a moving vehicle or a closed office just strikes me as rude. Is it any way, shape, or form harming me when people do it? No, but neither are Crocs, and I think many of us have "feelings" about them.

Before I go on with that potentially never-ending rant, let's talk about the Icon HD. If you've ever purchased a Jawbone product before, you know the drill - it's a premium Bluetooth headset (with a large variety of fit options) that's very well-styled. I mean, just look at the thing. And if you own the original Icon, you'll notice it's also the exact same shape, and is available in the exact same "Denim" finish as the original.

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But Jawbone says this one is different. It's better. It's more versatile. And while it may be hard to see why, a quick glance at the price tag will tell you there's definitely something to that "HD" badge. The Icon HD's "NERD" USB dongle (which I promise not to capitalize throughout the whole review) makes connecting your headset to your PC or Mac a much simpler affair, with a promise of no setup menus or PINs. Does it work? Yep, but it's not really the feature we're most interested in today.

We want to know how this thing works as a headset with your Android phone. The answer to that question is "good enough," and if you can get Jawbone's Companion app and myTALK web portal working, you do get a Bluetooth headset that's a fair bit smarter than much of the competition. But is it worth $120 (or $100 for the Icon HD without the Nerd)? Probably not, if I'm being honest.

At A Glance

  • What is it? A Bluetooth headset with a USB dongle to make connecting to your PC or Mac easier.
  • Price: $140 ($120 street) for the Icon HD + Nerd combo pack, or $100 for the Icon HD by itself.
  • What's in the box? The Icon HD, Nerd USB dongle, AC charger with detachable USB cable, 3 loop-less earbud tips, one plastic ear loop, and 4 earbud tips for use with the loop.
  • Talk Time: 4.5 hours estimated.
  • Charging time: 40 minutes to 80%, 90 minutes to full charge.
  • Bluetooth 2.1+EDR with multipoint A2DP support (you can listen to two devices simultaneously).

The Good

  • You can't knock Jawbone for style. The Icon HD may sit a little far out on your ear, but everyone will recognize you for the super-corporate-executive you are.
  • Multipoint A2DP means you can stream music from your personal phone (or other device) without losing the ability to hear incoming calls from your work phone.
  • The sound quality is good for a Bluetooth headset - but not groundbreaking.
  • The Nerd accessory works, and well - though it doesn't support multipoint - making PC setup a breeze.

The Not So Good

  • Price. Even at $100 for the Icon HD by itself, the Samsung HM7000 delivers much better call performance (and a portable charger) for $40 less if you shop around.
  • About call performance. Hearing was no problem. Being heard was a bit more of an issue - not bad, but not what I'd expect for $100+.
  • Bluetooth still does not provide listenable sound for music, even with apps supporting the "wider band" frequencies Jawbone says the HD is capable of - music sounded terrible.
  • myTALK and the Jawbone Updater app are very, very beta - they didn't work at all on my desktop computer, but seemingly fine on my laptop.
  • I never got the Jawbone Companion app to work - perhaps because my phone is running custom firmware. Still, annoying.

Hardware and Comfort

Let's take a look at what's in the box. I certainly will give Jawbone "mad props" for their packaging - the Icon HD comes perched on a shelf inside a little clear plastic enclosure that sits on top of the box. I mean, look at the organization of the accessories, it actually makes you feel like you're tearing apart something beautiful when you take them out:

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The Icon HD itself is no slouch, either. Probably the best-looking Bluetooth headset I've ever seen, the Icon HD is styled like something out of a science fiction movie. Even the Nerd USB dongle somehow looks... sleek.

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But enough with the drooling - how's it feel? Not bad, actually. The Icon HD perches on your ear, even without the loop, relatively effortlessly. I had no fatigue while wearing it, and while I did feel a tad nervous at times that it would fall out of my ear, it never did. With the ear loop, the whole thing feels much more secure and "in" your ear (sound also comes through better), but it does wear on you after a while.

Compared to the only other high-end Bluetooth headset I've spent any time with, the Samsung HM7000, I'd say the Icon HD gets significantly-higher-than-average marks for comfort. Hell, it only weighs 8.2 grams. And with a variety of ear-attachment options, you're very unlikely to find that the Icon HD doesn't provide a good fit.

Performance and Software

Jawbone offers an online suite known as "myTALK." This web portal allows you to add features to your Icon HD - like customizing the set of noises and voices the headset uses. There are also things called "Dial Apps" that let you do things like activate voice commands or quick-dial 411. Unfortunately, like every other Bluetooth headset, the Icon HD can't access the APIs for Google Voice Commands, basically making it useless on Android for voice command input (unless you like Vlingo).

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Every time I ran Jawbone's "Jawbone Updater" sync software in my browser on my desktop computer, the sync froze at 4%, forcing me to kill the process, and then restore my Jawbone's firmware via the myTALK interface because it became corrupted after I yanked it out of the USB port. Annoying? No. Massively frustrating. I tried in Chrome and Internet Explorer, to no avail.

After trying it on my laptop, I finally got it working. Whether it was my desktop computer's USB connection, I don't know, but I tried multiple ports and have never had issues with other USB devices on my machine. Admittedly, myTALK is still in beta, but I wouldn't call "doesn't work at all on some computers" a "bug."

As for the companion app, I never got that working. That may be a result of my phone's custom Android 4.0 ROM, though. Still, Jawbone says the app is Android 4.0-compatible. What you need to know about the companion app is basically that it allows you to put a battery meter for the Icon HD in your notification bar, enable automatic reminders for calendar events to go through your headset, and modify the functions associated with the talk button on your headset.

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Quickly, let's move on to sound. The Icon HD will deliver above-average phone calls with good noise cancellation and solid connectivity. People on the other end could tell I was using a Bluetooth headset, though, probably because the Icon HD sits so far away from your mouth. They didn't complain that I was particularly hard to hear, but that I sounded distant and a bit quiet. And if you're hoping for a wireless solution to replace your headphones, look elsewhere - music on the Icon HD sounds pretty awful, no matter what the source.

Lastly, the Nerd USB dongle. It works as advertised. Simply slap it into any Bluetooth-enabled PC or Mac device (no drivers, no software), and your Icon HD will become the audio output device for it, making it an ideal solution for impromptu Skype calls. It's a nice little accessory, but I don't know if it's worth the $20 street price premium it comes with.

Conclusion

Should you buy it? No, sad to say. The Icon HD's real value comes from Jawbone's suite of extra software, the device management portion of which, myTALK, seems less than finished, and really isn't all that useful. Multipoint A2DP is a nice feature if you have two phones, but listening to music on the Icon HD is like watching television on an 11" CRT - the content comes through, just not in a way you can appreciate so much as deal with in a pinch, if you have to. As for the Companion app, it's pretty low on features, though if you can get it to work, it does add some value.

The only real advantages to the Icon HD come from the "improved" speaker (which still isn't that great), and compatibility with the Nerd USB dongle - if you're willing to fork over $120. Overall, though, it really isn't anything special, and it's hard to recommend it over its much-cheaper predecessor, which also features multipoint A2DP, myTALK, Jawbone's noise cancellation, and compatibility with the Android app. And if you're looking for something that provides excellent call quality above all else, there are better options out there.

And really, if you want a cool, top-of-the-line Jawbone headset, just buy the ERA - it's actually cheaper.

David Ruddock
David's phone is whatever is currently sitting on his desk. He is an avid writer, and enjoys playing devil's advocate in editorials, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • http://rlocone.com rlocone

    I've had mine for a few months now and love it. Only exception is. The jawbone software on the desktop consistently wants to update. While in that processes my PC stutters til it's done.

  • Awesome Sauce

    I've had it for months and I'm not impressed. I've had connection issues with Bluetooth and nerd. I find that the battery doesn't last very long. It's def not horrible but for being premium I was expecting alot more. Jawbone companion and add ons are useless. I have the best call quality with Apple headphones. The Mic and controls for music work on my nexus s 4g. Volume doesn't work though. I'm not cutting a promo for Apple, the wired headphone Mic just works.

  • Wally

    I'll stick with my Bose bluetooth :-)

  • stateit

    LMAO:
    " everyone will recognize you for super-corporate-executive you are."

    • http://www.AndroidPolice.com Artem Russakovskii

      Executive and the NERD in one package, that's the only way to roll.

  • http://codytoombs.wordpress.com Cody Toombs

    I picked up the Icon HD (by itself) from Costco about 6 weeks ago for something like $70 or $80, which is slightly more reasonable. I still feel is overpriced compared to the many other bluetooth headsets I've had. I've never tried Jawbone before, I finally decided to just try it.

    Agreed, sound quality on calls is fairly good (not the best). The biggest problem with sound for me had more to do with the device slipping far enough from my ear that it was harder to hear, and none of the ear tips were a very good fit for me.

    My biggest complaint about it is that 95% of the time, the quick-connect wouldn't register when I turned on the Icon with a call already in progress. Instead of instantly picking up the call it gives the power-on voice prompt which takes about 2-3 seconds and blocks hearing the call. I wouldn't care as much if not for the remaining 5% of the time when it recognizes a call and immediately transfers as it's supposed to...It's frustrating to know that it can work better but doesn't.

    I also found the battery life to be borderline unacceptable unless you're ready to charge on a regular basis. Simply leaving it turned on without being on a call will chew through the battery in less than a day. With the device completely OFF it seems to drain at an alarming rate (without using it once, it completely drained in just over a week). The only metric that seemed appropriate was that talk time on a call does seem to amount to a bit over 4 hours if starting from a full charge.

    The patented noise filtering is pretty good and once I got the software working (I had the same problems, but most were resolved quite quickly and without the continual bugs) it offered some interesting novelty value, but every other aspect of this thing is actually sub-par to almost every bluetooth headset I've ever had.

  • falconrunner

    I had the first the icon and then the era, they were great for about six moths and then the volume became a problem. Just as with the icon, the era became stuck on a middle voulme. Stopped using and got ZAGG ear buds, not wireless but I could hear and be heard.

  • Soph R

    I just got my hands on the Jawbone Prime actually (my first dabble into bluetooth headsets!). There aren't too many places that sell them in the UK anymore so I went through these guys. I have to say it’s a pretty nice piece of kit. The design is pretty classy and I love the noise cancellation.

    I might upgrade to the Icon at some point though, as my daughter has her eye on this one lol... I’m wondering if it really is a step up from the Prime or if I should just stick to what I know...

  • fonseca898

    Anyone who has a Jawbone and is not satisfied with the earbuds included (not the worst but still) should absolutely purchase a set of Jabra eargels.  Not only will they keep the Icon in your ear comfortably and without any chance of falling out, but because they seal the ear canal (still has a channel for airflow), you can lower the volume by half.

  • Paul wilson

    Perhaps you should all look at the common denominator guys........ It's your piss poor android devices that are letting you down, not the jawbone. Use it with a decent phone and it works very well.