Earlier this week, Verizon announced that it would start charging customers a $2 fee for paying their bill with a debit card either online or over the phone. Naturally, this caused a huge uproar among customers -- sure, it's only a couple bucks, but it's the principal of the thing. Charging customer to pay their bill? The very idea doesn't make sense. It's just whack.
So, after enormous customer backlash, guess what Verizon did? Changed its mind. The $2 fee was killed before it even started. Good call on Verizon's part, for sure -- but the real credit goes to everyone out there who decided to raise a voice a put a fist in the air.
December 30, 2011
Verizon Wireless has decided it will not institute the fee for online or telephone single payments that was announced earlier this week.
The company made the decision in response to customer feedback about the plan, which was designed to improve the efficiency of those transactions. The company continues to encourage customers to take advantage of the numerous simple and convenient payment methods it provides.
“At Verizon, we take great care to listen to our customers. Based on their input, we believe the best path forward is to encourage customers to take advantage of the best and most efficient options, eliminating the need to institute the fee at this time,” said Dan Mead, president and chief executive officer of Verizon Wireless.