21
Dec
vzlogo

Update: Looks like things are getting stitched up on VZW's end, as a spokesperson told Android Central that "4G LTE service is returning to normal." Here's the full quote:

Verizon Wireless 4G LTE service is returning to normal this morning after company engineers worked to resolve an issue with the 4G network during the early morning hours today.   Throughout this time, 4G LTE customers were able to make voice calls and send and receive text messages. The 3G data network operated normally.

It's worth noting that 4G still hasn't been restored for me, but I'll make sure to drop an update when it is.

Update x2: Aaannnddd it's back for me.

Remember the little data hiccup that Big Red faced a couple of weeks ago? Looks like many users across the U.S. are once again experiencing similar issues - I myself woke up to a spotty 3G connection on my usually 4G-strong Galaxy Nexus.

This outage isn't affecting all users, though; we're hearing reports that some users are unable to connect to any data network whatsoever (no 4G, 3G, or even 1x), while others are able to connect to 3G on their 4G device, and some users are totally unaffected. My wife's Droid X has been seemingly unaffected all morning thus far, as it has maintained a solid 3G connection non-stop. My Galaxy Nexus, on the other hand, has been rather unreliable in the 3G realm, and completely lacking any 4G connection at all since early this morning.

Verizon has confirmed that it is aware of the issue, but has yet to state any sort of ETA as to when the issue may be fixed. Let's just hope it's soon.

Cameron Summerson
Cameron is a self-made geek, Android enthusiast, horror movie fanatic, musician, and cyclist. When he's not pounding keys here at AP, you can find him spending time with his wife and kids, plucking away on the 6-string, spinning on the streets, or watching The Texas Chainsaw Massacre on repeat.

  • Anthony

    Thought it was just my phone that was acting up. Glad to see I wasn't going crazy. I stuck in 3G on my Thunderbolt when I should be getting 4G.

    • Mike

      Yeah... In NYC I was getting no 4G at all this morning (even when forcing LTE mode) and on 3g it was weak and spotty... And I was getting rev a instead of e-hrpd 3g.

      All is fine on the Jersey side though

      • Mike

        The real killer for me when their network acts up like that on my Thunderbolt is it absolutely DRAINS my battery and it gets hot as the sun constantly jumping and searching from 1x to 3g to no service

        • Firefly

          The same thing keeps happening to me, so I just said "screw it" and put it in airplane mode.

        • Chris

          Didn't one of the OTAs made it really easy to set it to CDMA / EvDo, or have I just forgotten the default ROM?

  • http://www.slipshft.com Slipshft

    Chalk up another win for VZN... ;-)

  • Andy in Indy

    3g and 4g were down in Indianapolis this morning but they are both up now.

  • Matt

    I've been having this same problem for a couple days but I'm on Sprint.

    • Willie B.

      Lol, that's just not news for Sprint...

  • Kevin

    I live in the DC Metro area and at 5am this mrning I had no data connection (no 4G, no 3G...none). At 11:25am I do have 4G service. I really wish Verizon would explain what is happening.

  • NoLmt60243

    Phoenix was down this morning on my Tbolt...if this doesn't get straitened out fairly quickly, an earful will be had to my neighbor, who happens to be a Verizon exec...

  • me

    Didn't this happen to ATT when they had a huge surge of iPhone customers?

  • Some person

    Portland, OR: No data whatsoever for me this morning. I normally have 4G on my Thunderbolt.

  • Nick

    my phone sits on wifi all day so i wouldn't have noticed unless i went out. turning off wifi i have no data whatsoever. i'm located ~25 miles east of phoenix, galaxy nexus.

    my wife on the other hand, has 3g just fine on her droid2 global.

  • Ellen

    I also live in Oregon, in the Willamete Valley. No 3g or 4g, not even 1x for my Droid Bionic. I didn't have it yesterday either. I hope Verizon fixes this problem soon.

  • AJ

    3G service definitely did NOT act normally when I woke up at 7AM central this morning.

    • Steve

      No, it didn't. But it only didn't work for people with 4G handsets. 3G-only phones worked fine, as they stick with the EVDO network over the eHRPD network that the 4G phones use for 3G.

  • Mike

    Still nothing here in central Michigan. Galaxy Nexus. 2 service bars, no 3G or 4G.

  • Topgun

    Still spotty 4g/3g connection for me here in Chicago. Normally I have full bars of 4g strength but not getting anything :/

  • http://openpeak.com/Sector.html Mark

    Friend of mine complained yesterday to Verizon about his signal. Guess the rep didn't get the memo because they're sending him out a replacement phone and giving him 1 month free service.

  • Larry McNaughton

    I just got of the phone with Verizon tech support and the way to get 4G LTE back is to perform the following process.

    1. Shut down your phone.
    2. Remove the back of your phone.
    3. Remove the battery.
    4. Remove the SIM card for no less than 15 seconds.
    5. Replace SIM card and battery.
    6. Turn the phone on.

    If you previous got 4G LTE you should now have 4G LTE again, once the phone completely boots into Android. Thanks for calling Larry's Tech support, please deposit 25 cents. :D