10
Nov
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People who constantly wear Bluetooth headsets annoy me. I'll admit it. Yep, it's probably pretentious, judgmental, and just kind of mean, but nonetheless, that's where I stand (see: this highly relevant video). I figure it's only fair warning for you, our readers, going into this review. So, when Samsung offered me a chance to spend some time with their latest high-end Bluetooth headset, the HM7000 (the product naming department was on vacation), I accepted with a good deal of hesitancy.

Overview

Samsung HM7000 Bluetooth Headset

  • Price: $100 (less on Amazon)
  • What is it? A Bluetooth headset - as you might have guessed. For making phone calls. And other things.
  • What's in the box? The earpiece, three sizes of ear bud, two ear supports (one clear, one black), charging dock.
  • Features one main function button as well as a voice command button.
  • Charging dock connects to power via microUSB and contains a secondary battery to charge the HM7000 even when the dock is unplugged. Headset docks into charger, which can be closed.

The Good

  • Call quality - it's excellent. On both ends, too.
  • Design - it could be a lot uglier (as many Bluetooth headsets on the market are.)
  • Discreet Bluetooth connection light - you'll no longer be mistaken for a distant aircraft beacon at night.
  • The charging dock's built-in battery means you're never likely to be without a source of extra juice for the HM7000.
  • It's about as slim and sleek as you can make a Bluetooth headset without having it absolutely suck for making phone calls.

The Bad

  • It's still a Bluetooth headset that sits in your ear and is visible in public.
  • Android Voice Commands do not have any Bluetooth compatibility - you can't configure the function button to launch a Voice Search, you can use your phone's built-in Bluetooth commands (manufacturer-specific) or an app like Vlingo. Neither option is nearly as good as Android's Voice Search.
  • The speaker doesn't sit inside your ear, just slightly over it, so this thing isn't great for listening to music.

Design And Hardware

The idea of a Bluetooth headset is great - in theory. In practice, we've all been to a movie theater (or wherever) with that guy who's got the blinking blue light on his ear the whole time and answers a call during the previews. So, one thing Samsung aimed for in its design of the HM7000 was a low profile. To that end, the HM7000 has a much slimmer profile than most Bluetooth headsets, and forgoes the old one-piece rectangle look in favor of a design with a protruding microphone.

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The object on the left is the charging dock - it's about the size of a Zippo lighter.

The ear support is a piece of clear plastic, further reducing the visibility of the whole device. Finally, that annoying blue LED all Bluetooth headsets have? Samsung has put a small circular piece of frosted plastic over the light, meaning it's almost invisible unless you're relatively close to the person and it's pretty dark. Kudos on that one, Samsung.

Don't get me wrong, it's still pretty obvious on your ear, and everyone you pass by will know you're wearing a Bluetooth headset. But as Bluetooth headsets go, you're probably not going to find one as discreet as the HM7000 that also works as well as it -  and that puts it leagues above many of its competitors.

The second part of the package, the HM7000's dock, is a clever little piece of tech. It connects to external power via USB, but it also contains its own battery. The battery can fully charge the HM7000 up to 3 times before needing to be re-juiced. Nifty. The dock opens up, you slide the headset in (you have to remove the ear support clip), snap it shut, toss the dock in your pocket - and your headset will charge while you're on the move.

Sound / Comfort

Calls on the HM7000 come through as clear, if not clearer, than on my phone's earpiece. While they're not as loud at max volume as one might like, I imagine even in relatively noisy areas you could still hear calls pretty easily. I made calls in my car (which isn't very quiet on the freeway) and was able to hear just fine.

Of course, the big problem with most Bluetooth headsets is how you sound on the other end. With the HM7000, I asked in two separate phone calls, after about a minute or two of conversing, if the party on the other end could tell I was using a wireless headset - they could not. There were no complaints about volume, either.

This is likely owed to the protruding microphone on the HM7000, which sticks about one inch beyond the main body of the headset. If you angle the HM7000 downward a bit so that it's diagonally pointed towards your mouth, it reaches just about an inch short of where most smartphones will. There's also a second noise-cancelling microphone facing outward from the HM7000, reducing the effect of ambient noise.

As for comfort, the HM7000 sits in your ear, though the speaker is actually more over it than in it. The curved ear support is optional and can be removed, but using it without the support makes it more likely to fall out, and slightly uncomfortable. With the support, it's very wearable, and the light weight means you'll barely notice it. It's not like it isn't there, but it's better than many other Bluetooth headsets in that regard.

Voice Commands

This is going to be true of any Bluetooth headset when compared to systems like Google Voice Commands or Siri - voice commands suck on this thing. Hard. Unfortunately, Google's Voice Search app doesn't have any Bluetooth functionality built-in, so you can't use this thing for Google Voice Search or Voice Commands. Unbelievable, right? Then you're stuck with alternatives, like Motorola's Bluetooth Commands (they're pretty terrible) or Vlingo (speech recognition and speed are subpar when compared to Voice Search).

The recognition on the built-in voice commands in the HM7000 is absolutely terrible, and the commands don't really do anything useful. I accidentally made my HM7000 unpair or re-dial a phone number a number of times when I was saying something completely different to it.

If you can live with Vlingo or your built-in Bluetooth voice actions, you can make a passable substitute for Google Voice Search, but to say they're anywhere near as good would be a stretch.

There's also a Samsung app that has some TTS (text to speech) functionality, it's called FreeSync, and it's specifically designed for Samsung Bluetooth headsets. I didn't have much use for it, but here's the Market link if you want to check it out.

Conclusion

Basically, if you buy the HM7000, you're spending $100 (well, $90 on Amazon) on something for phone calls, unless you really like Vlingo. But it's $100 well-spent on those phone calls, because that's what the HM7000 is very, very good at. And you get the awesome dock with its own battery.

If you're looking for a high-end Bluetooth headset for making phone calls, this is the one to get. If you're looking for something to make using your phone for navigation, search, or messaging while on the move or in your car a hands-free affair, you may want to wait until Google Voice Search gets Bluetooth support.

David Ruddock
David's phone is an HTC One. He is an avid writer, and enjoys playing devil's advocate in editorials, imparting a legal perspective on tech news, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • Vi

    Android app doesn't work, so no go!

  • http://gplus.to/stevedouglas Steve Douglas

    The title of this article cracked me up.

    About voice commands over Bluetooth...please please please please please tell me that this is something ICS has fixed!!!

  • Chris

    Long pressing the button on both my Jabra Cruiser II and BT8040 will launch voice command so I never realized it isn't Bluetooth capable. Is my phone's mic actually picking up my commands, or does Jabra know some secret ?

  • Jon

    I'll stick with the Sony Ericsson MW600. Just a mic, with an earphones connection. Basically you can plug any earphones you like, and make them wireless by plugging them into that small clip. Good for jogging, for example.

  • level380

    I'll stick with my Voyager Pro.... The light isn't bright, has micro usb charging and people think I sond great on it, even in the car!

    http://www.amazon.com/Plantronics-Voyager-PRO-Bluetooth-Headset/dp/B0043EV20G/ref=pd_sbs_cps_5

  • Mike

    PSA: BT headsets should NEVER leave your car...

    • Hot_Science_Girl

      > BT headsets should NEVER leave your car

      Never? Why not? They are just as handy at home, work, anywhere.

  • http://www.t-mobile.com tmogeek

    One feature I find attractive is the charging dock. I have trouble with other bt headsets when I want to take it with me but not have it hanging out of my ear. I try to stash it in a pocket but often I end up losing the silicone earbud or worse I break the ear hook off. The dock looks like a safe place to park the bt headset if you want to carry it in a pocket or purse.

  • roa78

    I love the video clip link of Larry David!

    In terms of battery life - how long does the headset last for? I know that it can be recharged with the portable charger - but how long does it last for specifically?

  • Bob O`Bob

    FYI, the words "discreet" (which you wanted) and "discrete" (which you used several times) are FAR from interchangeable.

    • Vi

      Grammar wizard A. Isn't not indicating who (~) you are correcting like pissing in the wind or a fart?

  • p51d007

    I've been a fan of the Jawbone series starting with the first one. Now with the ERA & a custom ear piece, I can wear it ALL DAY, just to annoy those of you who don't like people wearing them LOL.
    Seriously, my job, using my hands, I have to have hands free, and my car is a manual transmission. Try driving, holding a phone to your ear and shifting. For me, a BT is a must.

    • Scorp~

      Well, now, for those who don't like to see people wearing bluetooth sets in public ... ??? Go screw yourself ... SOME OF US HAVE TO USE BOTH HANDS WHILE WORKING and getting INFORMATION at the SAME TIME!! SO. PUAR live with it or put your sorry heads in the toilet and flush a couple times ... a double swirley will clean your mind and POSSIBLY flush your nasty, judgmental attitudes!!!

  • http://www.blue-creation.com/ Bluetooth Module

    These features makes it different from other devices::

    Good sound quality and design 
    Discrete Bluetooth Connection Light
    Charging dock.

  • smheydorn

    I have no issues with the Bluetooth and Voice Commands from Google. Works perfectly. If I could rate 5 stars I would but the screen only allows for 1 star.

  • tblaine

    Voice button not working. Doing something wrong?

  • Showkat Hossain

    I bought the HM7000 Headphone about 5 months back. A few weeks back I discovered that the voice command option isn't working anymore on the headphone. The female voice doesn't talk anymore and neither I can give any voice command for accepting/rejecting calls or simple redial. Other than this, Bluetooth coverage range seems to have become limited. Earlier I could keep my phone at one corner of my house and walk & talk all around my house without breaking the line. Now the call breaks even when I go to the next room! Very disappointing Samsung!

    What should I do?