It looks like the touchscreen isn't the only piece of hardware on the Sensation that works when it wants to. Posted today on XDA-Developers, Sensation owner zmfl recounted his experience with the audio signal coming and going on his phone, and having received confirmation of the issue from other members there, enterprisingly figured out the cause of the problem and its solution.


Put simply, the paint around the Sensation's 3.5 mm headphone jack tends to wear away or chip with use. This brings the pins of the cable plug into contact with the bare case metal and results in the audio cutting out or sending errant control signals to your media player. As zmfl determined, painting over this chipping again with nail varnish would solve the issue, but could be prone to exhibiting the same chipping behaviour. So he went one step simpler, relying on the most fundamental of DIY insulators: good ol' PVC electrical tape.


Certainly not the most elegant of solutions, but one straightforward to apply and reverse should you so please. zmfl also suggested that enlarging the opening around the jack could alleviate this issue, and it is a method made viable by the ability to replace the entire exo-skeleton style back cover of the Sensation. However, doing so could simply lead to further wobbling of the plug due to the reduced support, exacerbating the problem in the long run.

Source: XDA-Developers

Brian O'Toole
Having learnt his writing techniques reading e-Books of Sherlock Holmes, Brian now spends his time /kicking, lurking, SSHing and encoding.
  • Lavi

    So, it's better to have a phone with plastic cover :) like Samsung.

    • blunden

      No, since that just feels cheap. I have yet to have that issue on the N1 and that has a metal front too, and I've had it since launch. It seems HTC just messed up this time.

  • Nicky

    my mates and I have 3 sensations between us, never had any of the problems mentioned on xda

  • Flippy125

    I think people are just being too rough with their phones. I haven't had this problem on my Sensation

  • Adrian

    I haven't even had my sensation an entire week yet & I'm already having these problems. I'm wondering if putting a case on it will help?

  • An Observer

    I found two solutions to this problem.

    1. Use headphones without voice capability, which means no input from the cord. Earpiece jacks that only send the signals and do not receive them work fine.

    2. Sell the phone and buy something that is not a htc. Also effective.