22
Sep
Evil

When I switched from AT&T from Verizon and swapped my aging, battered, and bruised Nexus One for a DROID BIONIC, the possibility of buyer’s remorse was not on my mind. I was coming from AT&T - America’s single least reliable network in terms of dropped calls. So, I thought the last thing I’d end up doing was wishing I was back there. And now, at least part of me does.

If you own a Verizon 4G LTE handset, you’ve probably experienced an issue exactly or approximately like this one: You put your phone in your pocket or let it sit overnight, take it out some time later or the next morning, and there’s no data connection. It won’t acquire a connection, and the only solution (most often) is to power down the phone and reboot.

The problem tends to occur whenever a Verizon LTE device is switching from one connection type to another. WiFi to 3G, 4G to 3G, no connection to 3G - you get the idea. Typically, it happens when the phone tries to get back on the CDMA 3G network from anywhere else (though I have observed my BIONIC having a hard time getting a 4G connection, too).

The connection dropping happened to me multiple times every single day for two weeks when I was reviewing the Samsung DROID Charge, and happens at least once a day (sometimes multiple times a day) on my DROID BIONIC. Artem and many others have experienced the same problem on the HTC Thunderbolt, and a quick Googling reveals that it also afflicts owners of the LG Revolution. Here's a few randomly selected VZW Support threads on the issue:

This leads to one, inescapable conclusion. The problem isn’t the individual phones, it’s the one feature they all share: LTE. Now, just why all of Verizon’s 4G phones seem to have these issues is anyone’s guess. It could be hardware if all the phones share the same LTE chip (thought it could be that chip’s firmware, too). It could be network-side. It could be gremlins. We don’t know. We don’t know because Verizon hasn’t given anyone an answer.

As far as we know, Verizon hasn’t even publicly acknowledged this problem exists. Some BIONIC owners experiencing the issue are actually being swapped new phones if the connection problems are particularly bad (this is probably a customer retention placebo). Some are being told an OTA update is “coming in November.” So Verizon does know the problem is real. Will an update fix it? I'm very skeptical, and for good reason.

After numerous software updates, the problem still afflicts the Charge and Thunderbolt. The BIONIC was released with this problem nearly half a year after the Thunderbolt hit store shelves. If it was a simple “glitch,” something tells me Motorola would have folded in a fix at some point during the BIONIC’s development, or that HTC or Samsung would have figured it out by now. It’s clearly a larger issue.

So, what is it, Verizon? Do first generation LTE chips just suck that bad? Is switching between CDMA and the GSM-based LTE connection proving an insurmountable task on the network side? Because right now, I feel like a beta tester, except I’m not using a beta product. I got this phone not only for the phone itself, but for the network it operates on. And right now, that network is proving to be the biggest problem I have with an otherwise enjoyable device.

Switching the phone to CDMA-only mode doesn’t fix the problem, either, and I think that telling customers who bought the phone for its 4G capabilities to do this is insulting and a cop-out of the highest order. Verizon reps are also telling customers to switch the phone in and out of Airplane mode (this sometimes remedies the problem for me), or simply to yank the battery and power the phone back up. Great solutions, guys - maybe you should write a white paper.

It's also worth noting that the problem seems to occur much less frequently for users who rarely leave 4G coverage areas - which is fine and dandy for those few who almost never go without LTE signal, but not the rest of us.

I hate to drag out the “I’m a customer and I pay for your service” banner and wave it around like some consumer advocate, but at this point the problems with Verizon’s 4G devices, and Verizon's silence on them, are bordering on absurdity.

Verizon is giving Android, its handset partners, and LTE technology a bad name by pretending this is some isolated issue affecting a few rogue handsets. It's not. Speak up, Verizon - your subscribers deserve better than this.

David Ruddock
David's phone is an HTC One. He is an avid writer, and enjoys playing devil's advocate in editorials, imparting a legal perspective on tech news, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • http://www.psycho.ziggy471.com psycho_maniac_

    I believe Verizon admitted this problem before the thunderbolt came out. This is why it was delayed many times.

    • David Ruddock

      Verizon has admitted problems isolated to individual handsets, and did talk about "difficulties" in switching from 3G to 4G and back before the Thunderbolt release.

      But it's been almost 6 months, and they haven't said word one since that time, and it doesn't appear the problem has become any less common.

    • brad

      I find that using LTE On/off app to switch between 4G and 3g fixes this.

      • Noct

        the problems i have had with it seem to be limited but that never ever worked for me as a fix i needed to do a battery pull to get it back up.
        I never leave 4g areas except on holidays and have this problem about once every month

  • Comk4ver

    Maybe we should start by treating phones like all other electronics eg xbox, ps3, etc. wait and see, I'd hate to be a guinea pig too considering the prices that are paid for these toys.

    • androiduser00110001

      Not just the price...the two year commitment too. I purchased a Bionic with a new contract, when I returned and cancelled contract they offered to swap the phone and told me about the fix that is coming. I said sure I will swap phones and wait for fix only if you extend my return date and allow me to cancel contract of the fix does not work. I got a funny stare and just returned phone and cancelled contract :-)

      I did return phone for other reasons besides data issue sincit only happened to me a few times..

  • John, Alabama

    Since, the newest radios have leaked for the Thunderbolt all of my connection problems have all but disappeared. It switches between 3g and 4g seamlessly and the same thing goes for WiFi. I have even had times where I was getting 3g service when my moms Droid X was not. I don't know, but it seems like HTC may have finally fixed their problem. Now if only we could get some more power efficiency out of those radios we would be in business.

    • Compnird

      Same here. My first day of release Thunderbolt is running the not yet released baseband 1.48.00.0817r, 0.01.78.0802w_3

      Before this version I had a lot of issues with the abovedescribed quirk. The "MR1" radio was the worst, "MR2" was better. I even have better battery life. So they know about and are working on this issue.

      I do, however, still see similar issues on the border of signal areas. If I have almost 1 bar of 4g but 3g comes in strong, my phone has trouble deciding which to use. Having a "disable 4G" button forces this decision but until then it's nothing more than an icon that can't make up it's mind. 1 bar of 4G is still usually faster than full signal 3G.

  • Kevin

    Strange, I've had Verizon 4G since it came out and I have never experienced this issue.

    • ceasar

      What city do you live in? Seems like im covered in L.A

  • http://iamandroid.com Eric Richardson

    Gonna have to agree. My Thunderbolt has this issue even with me not being in a 4G area. It's made me hate my phone, and I'm simply hoping that the Nexus (or whatever it's going to be) on VZW isn't so bad.

  • opa!

    Same here in downtown Phoenix, Az on my Tbolt 4G but also on my wife's HTC 3G Droid Eris. Verizon sucks these days biggggg time. Paying big bucks for less than at&t type service. These phones are fantastic until you try to use them!

  • Shane

    I have had some very infrequent issues with data connections on my Thunderbolt (WiFi and Mobile Data), but not any more so than I did before with my Droid Incredible or OG Droid. I would blame them on the fact that I am using custom roms on my phone, not on anything inherently wrong with Verizon's service. All in all I have been very happy with Verizon and with my Thunderbolt since day 1 when they were first released and I was second in line to get one. Maybe service is just better here in Atlanta than other parts of the country. We have nearly complete 4G coverage unless you get way out in the suburbs, so I rarely ever see 3G connections.

  • AC

    Once again, the benefits of rooting and roms is apparent. Never used my ThunderBolt on stock, and it's been the most amazing phone I've ever owned. No reboots, no lost connectivity, no freezes, and no horrendous battery life. Running CM7 RC1.7, Tiamat 1.1.3, and latest leaked radios.

    That said, I still agree with the article. Modders and devs are the vast minority of users, meaning almost everyone with these phones will experience the out-of-box issues. And yes, that sucks very much for them, and the carriers should be embarrassed.

  • tmotech

    It might be an OS issue. My Nexus S has been experiencing trouble with 2G/3G/4G transitions. Over the last weekend, on 3 occasions it fell to 2G and would not go back to 4G without a power cycle.

    • Chargerman165

      Thank you. Don't think VZW has the Nexus S, do they.

  • Dustin

    100% agree with this article. Its super annoying when you use your phone for work to have this happen.

  • Telanis

    If you know of a way to solve this issue or a better workaround than rebooting or airplane mode, please post it here: http://android.stackexchange.com/q/13683/1465

    Thanks!

  • Brian

    This is not new, and it is not restricted to LTE. I have had this issue for months on my Droid X, but it did decrease in frequency after the most recent update.

    At least I now know to expect it to carry over to the Prime...

    • Alex C

      We are not in a 4G market where I live (NE Iowa). However, I have had this issue with my Droid X as well. I thought it was possibly an issue with Liberty 0.9, so I switched to MIUI. I haven't had it yet, but I'm less than a week into it.

      My wife got a Bionic on Saturday and it has lost data connection once since then. While I'm not happy about it, I'm glad we're not taking crazy pills and this is an actual issue. FIX THIS VERIZON.

  • http://www.thedroidguy.com Cameron Wright

    I wish it was all these phones sharing the same LTE modem, but they don't. Thunderbolt has it's own, the Revolution shares it's modem with the LG USB modem. I am unsure about the LTE modem in either the Charge OR the Bionic.
    I do know, for sure, there are at least 2 different LTE chipsets amongst these phones. So it would make sense that it most likely originates within the network itself. Maybe that is why switching to Airplane Mode sometimes solves the issue. There is an app called restart connections in the market - so far that has been the best solution that I have found (though a PROPER fix would be much preferred).

  • http://www.thedroidguy.com Cameron Wright
  • Edward

    I don't have any connection issues. My Thunderbolt never drops connection to the point where I would need to reboot or something.

  • http://bliynd.com bliynd

    I don't have 4g where I'm at but I experience this with 3g a couple times a week at least.

  • Andy in Indy

    My Bionic is my first 4G phone, but neither my wife (LG Revolution) nor I have any trouble with our new phones. The LTE signal is strong and pervasive in Indianapolis, so I seldom operate in a 3G mode.

    I though I heard that 2.something (might have been earlier even) had trouble switching data sources - are people on CM 7 experiencing the same issue?

  • dalingrin

    I think has more to do with needing 2 radios for LTE handsets and the newer RIL that they use. I don't expect these things to get much better until we have next generation SoC or radios which natively support LTE

  • JR

    I am having these same issues and its VERY annoying, I am constantly losing connection and it doesnt come back on. I try airplane, I try switching cdma/lte to cdma only, I feel like I am back on my blackberry storm pulling the battery 3x a day.

  • L boogie

    So while putting up new lte networks around the country, anyone currently using Verizon's 4g service is a beta tester? I'm only asking based on numerous times 4g devices on the "rule the air" network have had connection/ rebooting issues and yes, some customers are truly enjoying the 4g network, just for the record

  • L boogie

    So while putting up new lte networks around the country, anyone currently using Verizon's 4g service is a beta tester? I'm only asking based on numerous times 4g devices on the "rule the air" network have had connection/ rebooting issues and yes, i know some customers are truly enjoying the 4g network, just for the record

  • Shelby

    maybe it's a location issue, Living in North Carolina my 4G is very consistant, since I received the latest update (HTC Thunderbolt) all my connections are very stable.

  • Mike

    Stock and on the first software release, My Thunderbolt would do that, but I found using the LTE ON/OFF app solved that by using it to either force 3G (CDMA Auto(PRL)) or LTE Mode to force only 4G.
    The issus always seemed to be when it is in default CDMA/LTE mode and searching for both networks.
    Now that I'm rooted, running a BAMF rom, and flashed the latest greatest leaked radios, I have no issues whatsoever

  • TheEngineer

    You could probably just turn the radio off and then on instead of rebooting.

    • tdavis42

      That's not a reasonable solution for a $700 computer. What if you had to turn off your cable box every time you changed channels.
      What if you had to turn off your computer every time you switched wifi signals? What if you had to switch off your phone every time you wanted to get 1x service, oh wait you do with Verizon.

      Sounds like a ripoff right?

      • TheEngineer

        Of course it's not a solution, not at all. I would change carrier in a heartbeat if my data connection would start acting like that.
        It's just a lil' timesaver for those who are affected by it. (tho I don't even know if it works)

  • Jake

    I have barely noticed with my Bionic in chicago. A couple times it's switched on me from LTE to 3G. Such an incredibly quick solve for me: I have an "airplane mode" widget on my homescreen, and I hit airplane mode on, then hit it again off, and I'm back to LTE. It's worked every time (though only had to a few times).

  • Joseph Bass

    I have this problem, even on CyanogenMod.

  • Zebov

    Verizon has shown again and again it doesn't particularly care about anything but their income. Granted, this can be said about all major companies, but Verizon just seems to not realize that customer service comes with it. The second people get an actual competitor (not just another re-branded clone as with all major cell companies), they'll realize it when everyone bails ship.

    • Chargerman165

      I have been with Verizon for many years and probably pay more per month than just about anybody here. Five phones, three of them smartphones, a MiFI and two Tablets. They are not a perfect company and I do pay them a lot including buying a new phone every few months and paying retail for most of them, to the point that I almost have sneak them around a few days so my wife doesn't get wind of it. If she didn't love me so much she probably would leave me. That all said Verizon has always given me excellent customer service and their network simply works and I can really do what a phone is suppose to do and that is talk on it unlike most of the others plus I can actually go into the local Verizon owned store and talk to a live friendly person and know most of them. This from a very happy VZW customer. AT&T could not even fix my home phone. So I had it disconnected a few years ago. If you don't like them I don't think they are forcing you to stay. I stay by choose.

      • This isnt 2005

        Lol a phone isn't simple made to make phone calls anymore. Its almost 2012, get with the program old man. That being said ive tried every fix solution available to fix this issue on my bionic and none work at all. Im going in and complaining tomorrow. Its a good way to get out frustration and anger

  • http://www.AndroidPolice.com Artem Russakovskii

    I was very excited to finally switch from Sprint to Verizon after the Tbolt came out, but after getting a test Tbolt unit from them, I just couldn't.

    This thing does not survive any kind of moving around and continuously has problems exactly as described. It can't hold onto the 4G signal long enough either, and all that talk about seamless 3G/4G switching turned out to be bogus (you do get a new IP and get disconnected from whatever you're doing).

    Sprint's 3G speeds and 4G areas still suck, but at least they're more reliable, and until Verizon can be like that, I can't justify the switch.

  • Michael Cutler

    I am experiencing the same problem with a Bionic, and the same Verizon reaction. I am in Northeastern Pa.
    It's BS.
    They offered to swap me out for an iphone and suggested that is my best option.
    Imagine that!!!!

  • tdavis42

    This is why you NEVER buy something based upon a PROMISE from a corporation large or small. Look at the XOOM 4G promise, HAHA!
    I left Verizon for Sprint and couldn't be happier.

    Small companies tend to do better to keep promises.

  • Adam

    I don't know what may be causing this issue, but the fact that it doesn't effect everyone seems to rule out a lot of causes. I have a thunderbolt, and move in and out of 4G areas all day, and have never had this issue. In fact, my office is on the edge of a 4G area, and depending on where I put my phone on my desk, I get either 3G or 4G. Never had a problem where it wouldn't switch back. It does wreak havoc on my battery life, but I've never had to reboot, pull the battery, go into airplane mode or anything in order for it to switch into 4G when I have coverage.

    • Chargerman165

      Ditto and have Tbolt and Bionic.

  • Jeremy Motyka

    See i live in detroit which has a very good 4g coverage but i still seem to have problems. Once in a while almost everyday my phone will randomly drop the 4g signal even if i have full bars, it will do this for no reason at all. Now heres my idea of whats going on here. See Verizon is still working/upgrading/expanding the LTE network right,?Well when you upgrade a computer you have turn off the power or your switching usb cables constantly and along with Cat5e cables, maybe thats whats happening, they are working on their servers and theres a short drop of connectivity. Other than that the only other thing i can think of is that they all run off the the same LTE chip which isnt perfect, and in all actuality we are beta testing, this is a new publically available technology it will only get better.

  • Elvis

    Wait for me to get my 4g phone then let's hitem up with a class action and get 6 months free service ;)

  • Andrew

    I think most of the AT&T haters out there are snobby iPhone owners who just like to complain. I switched from Verizon to AT&T after the former was going to tack on mandatory data charges for feature (read: NOT smart) phones. The service has been great, the network great where I live and travel to, and I pay less for more. AT&T will also be releasing the Galaxy SII -- as close to the international version as it gets -- something that can't be said about Verizon. If I have one complaint, it is that AT&T's low end phones and low end Androids are very sub-par.

    • wpfn

      I too have been lucky on AT&T with good service, great speed and very few dropped calls. While their android selection hasn't always been fantastic, I'd still take a sub-par android phone over my old 3gs anyday of the week! BTW, they've released at least 3 android handsets this year, none of which I would consider sub-par.

      • Chargerman165

        I hate AT&T. Would go without before doing business with them.

  • Biyobe

    No problem with my Bionic and i'm always moving between WiFi, 3G and 4G and i travel. It always picks up the next signal right away. Only time i lose network is in elevators.... but that to be expected. Might be more a phone issue than LTE??

  • http://androidpolice.com gathome

    Same 3G/4G problem with my Bionic. That's why I'm returning it on Friday. Oh, and the pentile screen and totally unacceptable camera/camcorder is another deal-breaker for me. I hate having other family members compare their iPhones to my Bionic and having the screen and camera put the Bionic to shame! Sad....

  • Firefight

    I have the thunderbolt and the same thing happens to me, whenever it switches from 1x to 3g or vice-versa it just lists it as connection failed, and it happens all the time (7-15 times a day).

  • Sam

    That might explain the issues I have with a Verizon LTE hotspot when I'm in sketchy coverage areas. I usually have to reboot the device to fix it as well

  • Taylor Gang

    A guy I know, he serves as a consultant to wireless companies on their networks, recently informed me that the problem is with the hand-offs between 4G and everything else - in simple terms - 4G to 3G/2G is not a simple transition as its almost the equivalent of turning off the lights and then turning them back on - this transition has been worked on for a very long time. Fortunately, my TBolt doesn't have this issue.

  • Mike

    Well the ultimate end game of all this for Verizon is there will never be a handoff (or they will be VERY infrequent), as the entire 3G footprint will be a 4G footprint...allegedly by the end of 2013, and at the speed they are adding markets, they very well may make good on that promise.

    But the handoff definitely is not seamless, but I don;t drop calls or anything like that. There is this spot on Interstate 280 in NJ, the top of the hill in West Orange by exit 8, THAT is the 4G to 3G transition area in Northern NJ...calls are fine, web surfing is even fine, though there may be a slight hiccup as it switches, but it continues on.

    I only notice it on the Slingbox app...my Yankee game always pauses/freezes and does not start back up when I hit that spot..lol.

    Conversely, when I was AT&T, I would drop a call automatically at the same spot..it's like a cellular bermuda triangle there..

  • Josh

    Must be nice to even have LTE, or 4g, or even 3g. Still stuck with EDGE around here and I have a Galaxy S2 :(

  • Cody

    Several people have reported this happening with Peter Alfonso's GPA ROMs. They say that when they lose 3G it won't come back without a restart. I have had a similar issue where if I leave my wifi on for a while I will lose data even though it says I'm still connected to my wireless (icon turns white). I have tried adjusting the wifi radio to never sleep, too. So I don't think it is limited to just 4G LTE phones.

  • Immolate

    I have a Bionic and my son has a Tbolt. This has never happened to us.

    • Chargerman165

      Ditto. I have both phones and no issue.

  • http://www.joedonofry.com Joseph Donofry

    I'm going to refute the part where LTE is the culprit if only to say that this happens very often on my DROID X when I take it out of airplane mode. At least twice a week, after switching out of airplane mode, my X refuses to pick up a 3G signal until I reset my phone.

  • Travis

    I don't even have a 4G phone, I have a Droid 2 and it does the same thing. Throughout the day my data connection just STOPS, even though it says 3G and full bars. I usually have to turn on airplane mode to fix it. Sometimes, it will transition and go from no data back to 3G, sometimes it will stay on 1X for a significant time and then transition back to 3G, and then other times it wont transition at all.

    My hunch is that this is an issue with Android OS in itself, however that may be dependent on the OS version and radio settings.

    • http://tabletconnect.blogspot.com Mike

      Agreed. See my comment below regarding my Droid X.

  • j

    We're currently in the process of rolling out around 150 Verizon 4g Aircards, and I can confirm the issue exists on those also.

  • VerizonAreFrauds

    It's a problem I have with both T-Bolt and Bionic. Data frequently disconnects.

    Think how bad this crappy service will suck when you are stuck with a 2GB limit for $30.

  • Joe

    I HATE MY THUNDERBOLT!!! At one time, I was the biggest Android fan in the world. I basically sold Android phones to people since I talked them up so much. Never an unkind word was spoken about them. I had the first Android phone, the G1, and saw such potential. They only got better, and my love for the system only grew! I had five other Android phones until I got this thunderbolt. I understand I got a phone that was really a new thing, being 4G and all. However, I had no idea the problems that would come from buying this.

    Now, I absolutely despise HTC. I hate their phones and the Sense UI. I hate my stock battery which made me spend another 50 bucks just to prevent charging all day long. Although, with the extended battery and 4G going, you still have to charge it at night. I never wanted to buy an iPhone. I dislike Windows phones, so that's out of the question. After owning a Thunderbolt (my very last Android phone), I have grown to love the iPhone. I've had one before and looking back, it never failed me. I know that it sounds like I blame the Android system.... I don't. I only mean to say this; After owning this thunderbolt and having all these problems, I don't want another Android. I'm going to the iPhone and will never look back.

    Don't hate on me and tell me I'm crazy, or that I've done something wrong. (All of the Fanboys out there!!!) I have done all the tricks and this phone still sucks. I have a 4G phone that I keep the 4G turned off of. Resets, battery pulls, app deletes, launchers, etc... Nothing has helped this phone be a good one. I hope they get things fixed for all of you who like your phones. I hope Google will one day make these phone makers do right by their name. For now, HTC seems to be ruining things... And Verizon isn't helping.

    • mikeymop

      I couldn't hate on that, while I'll never buy an iPhone (though I may hop into WP7 when it matures more) I completely understand the choice of stability over freedom. I mean, a cell phone is also used as an emergency aid, and it's most often the first thing to turn to and that reliability is definitely a big factor in the purchase.

  • http://tabletconnect.blogspot.com Mike

    I have this issue on my Droid X. I thought it was the radio as I am running CM7 (Froyo kernel). I experience this when I am at work where my building is getting remodeled. I have very poor reception (besides the fact that 3G sucks). So when I go outside, my DX will not pick up 3G unless i turn on Airplane mode. Now I am reading that 4G phones are having issues make me not want a 4G phone. Then again 3G is the worst. If Verizon has the best service, I would hate to see how the other carriers' reception is.

  • mikeymop

    Didn't Motorola give the Bionic a custom in-house made LTE radio? I'm pretty sure I heard that somewhere.
    Maybe it's an incompatability in Android's LTE implementation? Time would tell that when AT&T LTE phones go live.

    • Nobody

      Heh... It's not in "Android's LTE implementation". It's in Verizon's.

      I've got a UML290 LTE modem in addition to my shiny new 4G phone. Watched it in action, and I think it's pretty consistent within the whole LTE device lineup.

      They've got an overlay on their network right at the moment to support 4G LTE.

      There's two differing authentication schemes (which is why all the LTE devices went tits-up in March for several days...they had a total collapse of the LTE authentication overlay system- you didn't have better than 1xRTT- IF the device properly supports it. My UML290 doesn't for some reason...I was dead in the water with that dongle.) one of which is an overlay and the new one. 3G devices use the old one. 4G devices use the GSM/SIM/LTE one. When you fail an authentication challenge for any reason, you get knocked off of at least the data part of their network. They're having growing pains as a result of their aggressively growing the LTE network to their entire 3D plat.

      What happens next depends on the device. Some of them will gracefully recover from the fail. Some wont. When you go to Airplane mode and back out again you reset the modem and re-authenticate. If you get authentication, Bob's your Uncle. If not, you do a lather, rinse, repeat with the Airplane mode trick or a hard reset.

      In any event... Verizon should have done a better job of this rollout because it's got SERIOUS problems and I caught muttering from the salespeople and techs when they were setting me up with my Galaxy Nexus- they KNOW there's issues within the network for this stuff. But, what do you expect from a company that botches a Nexus rollout's timing, right?

      I'm with them only so long as they're the "most reliable" play (and they still are, in spite of this...sadly...)- I will eat an early termination fee to jump ship at the first signs of a credible competitor that doesn't do this crap.

  • Michael

    One thing to note is that not all 3G is created equal. If a phone moves from LTE to 3G eHRPD, it should be able to retain its existing PPP session - no loss of connectivity. If a phone moves from LTE to 3G HRPD (no "e") or to 1x, it has to tear down the PPP session and create a new one. This is to compensate for the difference in architecture between the 3gpp (GSM) and 3gpp2 (CDMA) worlds.

    Also, Verizon requires the phones that they sell to use the best available technology (LTE > EV-DO > 1x), but there aren't hard and fast rules about what kind of signal the phone will get before it considers a technology available. If some phones see a tiny trickle of LTE, they will refuse to set up a 3G or 1x data connection, even if the LTE signal is so weak that the phone can't set up a PPP session. This kind of behavior would match the symptom of data connectivity loss when moving back and forth between 4G and 3G coverage.

    Personally, I haven't seen any of this with my No-LTE Droid X2, but maybe that's because it's got a handy random auto-reboot feature that can't be turned off.

    • Nobody

      Well, that's interesting. It's another possible explanation of what I'm seeing here. I'm in an LTE fringe area (If I had a good high-gain antenna and a repeater I'd be getting 4G coverage, not 3G where I'm having the off-and-on problems...)- so it may be that there's a mix of what I thought it was and what you're describing. NICE.

  • Proby

    I have HTC Thunderbolt in the Bay Area, so far with standard rom and Gingerbread leak have no connection and reboot issue. 4G connection is awesome fast and steady.

    • http://www.AndroidPolice.com Artem Russakovskii

      I'm in the Bay Area with the current stock Tbolt, and my issues are never-ending. If you're in one spot, it's OK, but if you move around, it's ridiculous.

      • Ryan

        That's really odd because I live in the Bay Area as well and use a stock Tbolt and virtually never run into this issue... It's frustrating when a problem is inconsistent; makes it difficult to isolate the cause.

  • Mike Brooks

    i have not one issue either, have had the thunderbolt since day one. I live in the tampa area and work all over the state. from tampa to daytona, from naples to ocala and everything in between. and as of the past few months Im NEVER in a non 4G area. this state is covered well. For a little while lakeland was a 3G only area, but they covered it a few months ago.

  • Drew DeNardo

    I have this issue on my Galaxy Tab 10.1 (LTE version, obviously). It isn't just phones.

  • Ryan

    Like Brad mentioned above, whenever I run into this issue (which is extremely rare for me) I simply use the mobile network switch to switch the network off and back on. Disclaimer: I live in the Bay Area and almost always have a 4g connection; from Santa Cruz all the way up to Concord.

    As for why Verizon hasn't said or done anything recently about the problem, my guess would be because they probably believe the problem will go away once their 4g network has reached the afflicted users.

  • Cody Callaway

    So I have the HTC Thunderbolt and this problem happens to me more than 5 times a day, sometimes even more. I also have the Xoom and I have the new 4G chip in it (I wont go into how I have this as it could cost me my job). Here is the kicker, I NEVER get a disconnect with my Xoom. I have yet to have one. So I am hoping that this means that it will be fixed. I was hoping the Bionic would also not have this issue and to my surprise it does. So i am baffled and dont know what possibly could be going on. Hope this helps in this endeavor and good luck to you all.

  • Matt

    My Bionic issue seems different, but NOT better: at my home, there is no 4g, only 3g. When I lose data, ALL data is gone. Only a factory reset gets it back. Verizon swapped phones once, but after 3 days, the replacement had the same problem. I finally found a fix: turn off wifi. My phone now never switches radio and the problem hasn't happened since

  • C JON

    So has anyone even bothered to try to set their power saving to Performance instead of the default? When you first start your phone it screams at you and gives you a message about the power saving mode it set by default. I suppose everyone just happy-clicks through these though. The default mode clearly states it will disconnect data at certain times to save battery life and your data plan. I switched mine to Performance and have never had an issue since.

    • http://tabletroms.com Andy

      First thing I did and it didn't solve my issues. ZeroFeel Admin Tabletroms.com

    • michael cutler

      It sure has made it better.

  • mikeymop

    On the Bionic I found a lot of times if I opened up the power menu (long pressing lock/wake button) that the 3g would come back if I sat there a few seconds. It's like a 8/10 chance it works. I got to this conclusion because the 3g would come back right before I go to hit 'power off' to reboot the phone.

    (3g because there is no lte in my area yet)

  • Rita

    I have a Thunderbolt and still have data connection issues since the most recent update. My some of my phone apps, like the weather widget will even freeze and not update. I live in a non 4g area. My closest cell phone tower was hit by a tornado earlier this year. Verizon claims to have fixed it but I randomly through out the day lose data activity. The voice connection sometimes even sucks. Verizon doesn't care though, because they cancelled my trouble ticket on the tower repair.

  • Andea

    I too am suffering through this crisis with my Samsung Charge. My phone worked 'pretty fine', until recently. I've spoken to Verizon about 5-6 different times within the last couple of days. Just wanted to send me a refurbished phone after I paid $300 for a new phone about 3 months ago. Told them no way. I'm so happy to find out, that it's not the phone, but the service. Not one of the reps would admit Verizon has a serious problem. So disgusted. Andrea in New Orleans

  • Justin

    I'm having the same issue with Bionic that I've had about 2 weeks. I get 4G in the Charlotte and surrounding areas but it loses connection when trying to transfer back to 3G on my way to work everyday outside of the major city area. The airplane mode trick doesn't work. Rebooting seems to work, but is extremely aggravating.

  • Dana

    OK, I've had the same issues & while tempted to go to the nearest Verizon Store & ram the Bionic down someone's throat, I called the 800 no that takes 15 min to enter all your info & then another 20 min to get an actual operator. She had me try every thing listed above & FINALLY asked me to go in to my data delivery & check the data roaming box. This give me a 3G signal & she claims that the arm & leg roaming charges would not apply unless I was outside the US. Guess we will see with the next bill.
    Action needs to be taken, this is ridiculous. I know my phone bill is at least $180/mo, they charge out the arse if i exceed my limit yet they do not credit my account when they cannot provide service.
    I wish I could find that dork in glasses on the 3G commercials, I have just a few questions...

  • Justin

    I have been having the same issue with the Thunderbolt for many months. My wife's 3g phone has no problem with data while my Thunderbolt only has 1x coverage. I am so sick of this. Why do I have to reboot my phone in order to get interent and email????? You would think that Verizon would want to fix this problem.

    • JustinS

      Hey guys, (this is Justin from Oct 5th above), similar to Dana, I got the same recommendation from Verizon Customer Support and it seems to have fixed my issue of switching between 3G/4G. I would recommend trying it to see if it works for you.
      To change this, go to 'Settings-Battery & Data Manager-Data Delivery' and make sure all 3 boxes are checked.
      Hope this helps!

  • JamesD

    I have a revolution and I experienced the problems stated above and I got the same excuses from Verizon, they even tried to get me to trade my phone in for a refurb! However when the switch was made to 4G completely I haven't had one problem it switches frequently when I travel and I never lose data connectivity. maybe its just location or maybe I'm speaking too soon

  • AlyssA

    I have droid bionic and I don't even get 4G. Verizon tells me this is because they do not provide 4G service everywhere, yet... Had I known that I would have purchase an iPhone. I hate to wave the I'm a paying customer banner as well, but damn it I was told My contract was for 4G service today, not when Verizon gets to it. we have to fulfill our contractual obligation, Verizon should as well. I feel I was misinformed.

    • WhineTrain

      In this case, it's your fault, not Verizon's. This doesn't even have anything to do with the the network bug the article is talking about.

      You should've looked up your city on the coverage map (which takes, what, 2 minutes?) to see whether you actually had 4G in your area BEFORE committing yourself to a 2 year contract. 2 minutes vs 2 years; you do the math. There's even a giant button on the Verizon site that tells you if you have coverage.

      The customer isn't always right. Case in point: lazy people like you.

  • Patrick Fletcher

    I have the issue of losing signal and would switch carriers in a heartbeat if there were one more reliable with better service. As frustrated as I get with Verizon I'll never switch to at&t. I've dealt with at&t to many times in the business world and they treat their business customers way better than residential. Overall the HTC thunderbolt has been a good phone, bamf forever had made a huge difference. Running mr3 radio. My conspiracy theory is this happens to those of us with unlimited 4g plans to get us to switch and lose our unlimited status. Nice try Verizon.

  • Joseph Whitman

    yes I think this is a serious issue with Verizon, I am on my third phone – the bionic, my first two phone for the charge from Samsung, I finally figured out that it is not the phone, but it is the service... All this time Verizon has not admitted to having this problem internally... It took my own personal research on the World Wide Web to finally realize that this problem is rampant... I think this is a legal issue, and I am sure some people have lost significant amount of money or damages as a result of not having GPS location available, or not having access to e-mail, not to mention various other applications which are connected to the network today

  • Joseph Whitman

    I cannot even begin to describe the amount of time, frustration, and headaches that I have spent with the 4G network phones on Verizon wireless. If I could take it back I would, you can pay me enough money to buy back all the frustration that I have experienced playing around with 4G android phones. At this point they have opened a ticket in my location, and the Los Angeles County area, which will take three days, and after those three days the may switch phones or will see what they do, I will keep you updated, but I also think this is a legal issue, and I think Verizon wireless is going to lose big time money because of it, I would not even be surprised to see the stock take a big dip!

  • James

    So, I have a Bionic and have been having the random data connection problem. It's not rooted and I've applied the leaked .893 update. That update seemed to make the battery perform a bit better and did also seem to fix the "disappearing apps" issue (though before applying the update, moving them all to my phone's memory from the "media location" also seemed to fix this). I have since been able to put apps wherever I like and they seem to stay.
    The data disconnects seemed better for a day or so, but then seemed to get worse. I read on here or somewhere else that people were having good luck fixing the data disconnects by uninstalling Juice Defender. I tried that this morning and have been keeping an eye on it. I haven't seen it disconnect from 3G since uninstalling JD. It also didn't seem to negatively affect my battery life, but it's still a bit early to tell for sure... Since there is no 4G where I am most days, I can't speak to whether or not it will hold through handoffs from 3G to 4G, but I had been having regular data disconnects here at work previously (3G only area) all day long. It seems JD may be playing a part here (at least in my case). This is in Morgan Hill, CA.
    Hopefully this may help others...

    • James

      Other than these bugs, I do love my Bionic and hope the OTA update coming... eventually... will fix these issues. It may have to be in conjunction with some network fixes as well though...

      But yeah, Verizon's customer service and willingness to admit things and actually help their customers in a reasonable way is almost nonexistent...

      Do I smell a class action?

  • James – Update

    Thought I'd follow up and report what I'd experienced over the two days since the last post:

    Since the posts on Nov. 8th, I noted absolutely NO data disconnects in my 3G connection until this morning. Toggling airplane mode did not bring it back, but switching to CDMA only did. I immediately switched back to CDMA/LTE and it seems to be holding. I also got over 16 hours of use from my battery yesterday (this is with a moderate amount of game playing, downloading over 3G and wifi and more phone call use than I normally have, though my normal phone call use is very light) Battery stats showed display as using ~45%, which I think is about how it should be, based on the way I use my phone. I'm really starting to think that Juice Defender may have been playing no small part in the issues I was having, though there's no question in my mind that the leaked .893 update played the largest role in fixing most of it. There is also a chance Profile Scheduler may have been playing a part, as I uninstalled that the other day too. This is just a hunch though...

    Just relating my experience in case it may help someone else pin down and fix issues...

    Btw, OT, I uninstalled Angry Frogs because I figured out (with the help of forum posts and Addons Detector) that it was spamming my notification bar via Airpush (This should be illegal, imho).

    Still lots to learn about this phone for me, but all-in-all, I think it's a wonderful piece of tech.

  • rich

    Wow!!! I've had droid 3, and bionic, pure JUNK, same issues as noted, not to mention lost/dropped/missed calls on bionic, so DONE with verizon, terminating contract¡!!!!!!!!!!!!

    • rich

      Wouldn't recommended verizon or their devices to ANYONE!!!!!!!

      • Joseph Whitman

        I agree! I hate my bionic, the worst phone ever! other then the fact that it looks and feels great, it is pure junk, I loose connection all of the time, I mean network as well as phone connection, toggling between airplane mode does not work. Not too mention it gets stuck in airplane mode. I have spent countless hours on the phone with verizon tech support and also trying to troubleshoot on my own, I loved verizon up until this last 4g experience, they are not acknowleding or owning up to the mistake that they are putting these devices out with many many many defects, false advertisements...etc...if I had stock in verizon I would pull out, I think it going to backfire on them bigtime, more to follow, I have a lot to write about... if anyone want to join me in trying to get a class action law suite let me know

  • TaylorP

    Suggestion to all of you having issues! I have a Bionic. I have had this phone for less than two months and have had 3G/4G connectivity for about 5 minutes in the time that I have had the phone. I called Verizon, went through their customer service and told them I wanted credit for the data that I am paying for and not getting and they gave it to me. If you have had the same issue I would suggest trying it. It doesn't solve the issue, but it does at least save you from paying for what you are not getting.

  • http://N/A brucefan42

    I hate to say this but the Droid RAZR also has this issue. I was in a Verizon store tonight and there was absolutely NO DATA connection. I tried switching to WIFI and I could not connect. I switched the WIFI off and nothing appeared where the 1X/3G/4G indicator should be. The phone had a 4 bar signal but NO DATA. We don't have 4G in Pittsfield, MA so toggling WIFI must have caused the problem. I tried toggling Airplane Mode, still nothing. I rebooted the phone and briefly, it had a 1X connection but even that disappeared. I thought about doing a battery pull but wait, this phone doesn't allow you to remove the battery. I almost bought the Droid RAZR. Looks like even without Kevlar, you can still dodge a bullet. Hopefully, the Galaxy Nexus will work.

    • jnt

      "Hopefully, the Galaxy Nexus will work."
      It won't... none of them will work right unless VZW fixes something on their end. They can OTA patch all day and it won't work right. It can be improved upon with software updates, I'm sure, but never quite right. It's just too clunky of a process the way the current chips/radios handle the LTE/3G handoff. Until the next generation of chips comes out, don't expect this to ever completely go away. Though, it does seem worse lately... maybe it's all the new 4G phones or maybe i'ts just a coincidence. Regardless, this technology is immature, especially in the devices, but Verizon had to be the first/best, and this is the result.

      It wouldn't be as bad if it could hold a 3G connection as well, but eHRPD hinders that possibility when there is a problem. It also wouldn't be as bad if they didn't advertise it as the "fastest and *most reliable" 4G network... fastest? Sure thing... but it takes away from one of the best features of having Verizon - rock solid reliability.

  • illini4life

    My wife has had a Thunderbolt since beginning of the year. I picked one up in August. Never had a problem until Thursday of this week when BOTH of our phones lost data connections in the early evening. Tried rebooting, etc. and only thing that seemed to work was shifting to Airplane mode for 5 minutes or so, shifting back and then playing around with other settings. Crossing my fingers it doesn't become a frequent occurrence!

  • riz the shiz

    We have the same problems with our Samsung Stratosphere's from Verizon, this dumb 4G/LTE network coming on and off back to 3G/3G-D/1X, and then NOTHING!!!!! We're getting tired of it!!!! Moved from AT&T to T-Mobil (sucked) to Verizon. Miss AT&T's reliable 3G network... Phone's are great though... pffff!

  • Roxie

    Can someone tell me if you are on the Unlimited Plan with Verizon if the Droid Razr 4g LTE phone will work on it? I understand a lot of people who are on the unlimited plan are using most 1X. Is this true? Is anyone having issues with the new Razr on the Unlimited Plan?

    Also, I am a new customer with Verizon and got the Razr. Now, after reading all of your comments, I'm not so sure I want a 4G phone. Would it be best to go with a 3G on a 2 year right now and then see what's up with the 4G?

    Are all of the 3G people having problems switching from 3G to 2G/1X?
    Thanks

  • ben

    I have the same problem, but on a samsung stratosphere. I just activated it friday. it stays on 4g for longer at a time than when I first activated it, but still continues to switch between 4g/3g/1x. when it is on 4g the speeds are great here in florida.

  • R.Harris

    Had my xoom upgraded to 4g, now have connectivity problems. Verizon just sucks..

  • Dave

    It is a Verizon problem. All 4G phones authenticate to the network differently than the 3G ones, even when they are using only 3G. If you lose the data connection at all, you'll experience this. Some phones are faster at reconnecting, but it is still an issue with Verizon.

  • johnny

    Verizon switched out 2 droid charges for 2 droid bionics. Problem still exists with losing 3g or Internet all together. Only fix power down.

  • Cory

    I have a Motorola Droid Razr 4G LTE phone, and as long as I am in a strictly 3G area I dont have any problems. On the other hand, if I am in an area with both 4G and 3G I experience multiple signal losses a day. When I power off the phone or switch to airplane mode and turn the device back on, it most of the time does not fix the problem. The "phone guru" at the Verizon store said that 4G is in the beta stages, and powering my phone of for at least 10 minutes would fix the problem... wrong, it still loses signal. My phone is for business and personal use, so the constant signal loss and phone rebooting is getting on my last nerve. It makes me mad that I paid for a phone that I can't even use most of the day.

  • lisa

    My husband and I both have the bionic and couldn't be more frustrated. I realize we don't live in a 4g area, but these phones rarely have 1x, let alone 3g! At least with our original Motorola droid phones we could always have 3g. All of our calls to Verizon customer service, change of settings, and supposed system upgrade have done nothing. Any suggestions on how to deal with customer service? I can't take paying this much for nothing!

  • scott a

    I have gone through 3 LG Revolutions and still have bad connectivity problems. Ticked off so bad I can barely see straight! Three replacements in 4 months! Awful... I might dump Verizon. Anyone know if their i phone 4s does this too?

    • http://www.facebook.com/Justguy317 Kelly Taylor

      Yes I have the same phone and the same issue some what! My phone drops it's data connection every time I change out the battery or connect the charger. And each time I have to go into settings and enable data connection in order to get it ti connect to the network. Saying I am frustrated is a small understatement to say the least!

  • Ernie G

    I have a BIONIC & live in a city that has not yet been upgraded to 4g. I consistently have my data connection go out. I can watch my phone and see the signal go off and on. I resent that the Verizon support team isnt more forthcoming about their knowledge of the issue. I have given up trying to get any resolution. Their responses always seemed to be "Well you can still make calls and text message cant you?" Uhh...yeah...but I am paying a seperate data connection charge so I would expect that to be up and running along with the phone/text service. Duhh !

  • Chris

    I've been through 2 Stratosphere's with this same problem. Of course when you go to bring it back they make you feel like you're crazy - "I've haven't heard anything negative about this phone blah blah blah". Really? Because my wife's Stratosphere is having the same issues. The Wifi range of the Stratosphere sucks too. My crappy BB Curve pics up my home Wifi signal anywhere in my house, including the yard. This brick doesn't even pick it up 2 rooms away.

  • psychic99

    I have a thunderbolt since day 0 (march) and let me tell you I feel like a beta tester paying $120/month. At first, 4-6 hours before dead battery on 3G. On 4G, 2 hours and it was gone. Successive upgrades helped, and I cannot do the good citizen thing and flashed it with an AOSP ROM (XDA) and let me tell you it is a new world. My original battery lasts almost 36 hours now with good use (4-6 hours on). With the extended I can go 3 days. All the bloatware is gone.

    Now I ROMed my wifes Virgin Mobile Optimus V and the battery now lasts two days and it is way faster. I spend $20 on a SD card and now all her tunes are on there. Sprint network is not the fastest but it never goes down and I only pay $25/month, phone was $100 and no contract.

    Unfortunately when they lit up 4G, I am on the fringe tower which is 3G, so I have the ppp death flip (transition between LTE/GSM and eHRPD/CDMA) goes into never never land. So I found the ##778 Raio/modem tweak and problem solved. This forces it into EVDO/A versus eHRPD which causes a ppp reset, however it will finally fail over to 3G, and most of the time I just turn off 4G anyways because it murders my battery moving back and forth.

    The VZW store goons told be the 4G network is "expanding" and that I have to keep my phone in 3G to get it to work. Now I payed a premium for 4G and the phone and they are telling me I have a defective product? Bollicks.

    So there you have it a master product defect, which IMHO should be a class action.

    My recommendation is to not buy a 4G phone for 2 years until they upgrade the network (for real not downtown coverage), and do prepay and save yourself a bundle. AT&T wont be as bad because they are fully GSM but Sprint is going to have the same problem because they are CDMA too....Ouch.

    So if you have the know-how to root, you are in like flynn and the ##778 trick will keep you chugging in 3G land like the iphone :) which incidentally works.

    I would call an complain and open a trouble ticket, and then when they cant fix it (it will never work properly) demand some cash or out of your contract.

  • Cara Simpson

    Cara from Massachusetts ..Worcester area..have the same problem as decribed in your article. Have motorola bionic with verizon

  • Jacob H.

    I have the Novatel Mifi device. Have this problem with losing the data connection big time! It loses the connection every few minutes, and the only thing to do is to wait for it to reconnect. It is so frustrating. The Verizon tech support rep had us reset the device, which didn't help a bit. Don't know what else I could do. Paying $80 a month for such shitty connection doest seem worth at all. But we don't have options, because Verizion is the only provider that has 4G coverage in our area.

  • duane

    I have had nothing but problems with connectivity since I got this phone about 7 months ago. I have called several times and gone through sim card changes, a hardware wipe and even had offers to switch my handset, until I decided to take them up on it. For some reason I thought it was more the LTE than the phone, and it may still be, so I didn't take the swap. Now I'm leaning more towards the handset and they will no longer swap the handset because I used my upgrade to get a droidX and traded it for a month old thunderbolt my friend had but hated. It's still under a year old and under a 1 year warranty and is in perfect condition just tends to be not connected to data more than it is connected, thank god for wifi.

  • Cee_Jay

    This issue has been identified as an authentication issue with the SIM cards accessing the Verizon network. The authentication fails after a while and the connection either drops or goes dormant. Verizon has been made aware of this problem months ago and have done very little (if anything) to correct it. Customers have begun filing complaints with the Better Business Bureau to try and force Verizon to correct the problem. Go to http://www.bbb.org and file your complaint against Verizon. Pass this info along.

  • Cee_Jay

    Here's a link to one of the articles that explains the problem with the Verizon SIM cards on their 4G network.

    http://www.androidpolice.com/2011/12/19/this-is-why-your-verizon-galaxy-nexus-or-other-4g-lte-vzw-phone-is-losing-data-signal/

  • dmath32

    I've noticed on my thunderbolt that whenever I cant get a 4g signal, I just plug my phone into the charger. Within a split second of plugging my phone in I will have a 4g signal....weird

  • Kyle

    I found a work-around on a site somewhere, don't remember which. Bascially, if you can tolerate 3g vs dropped data connections, here's what you do:

    Turn your phone to strictly 3g in the settings menu. Then go to manage apps, running, and stop "DataManagerService". I read that this is the process that attempts to switch between 3g and 4g. It does not appear to affect WiFi switching. Even though your phone is in CDMA only mode, that service will still bug your data connection on 3g. My phone (Bionic) will keep a 3g data connection for several days before I end up rebooting, which I would do anyway even if the 3g/4g switch worked perfectly.

  • stevo

    I had the bionic and had the exact same issue. Its the phone not the service. I went and talked to my Verizon contact and she hooked me up with the new galaxy nexus phone. Works fine now. The only problem I have is my friend has a similar phone on att and he gets more 4g coverage than me. Disappointed in Verizon to say the least.

  • Brandon Cobb

    I couldnt agree more. Everyone is complaining about terrible reception. But its verizons fault not the phone. I have the galaxy nexus which apparently has terrible reception and i havent had one dropped call. When im in a 4g area, yes the signal sucks and turns on and off. But again. That will happen with all 4g phones on verizon.

  • Cat

    I just got the HTC Rezound and have the same problem.

    • 88lxcoupe

      Tbat sucks. I have read where Verizon is giving people with Bionics tbe Rezound to shut them up about their Bionic issues. I am going to the store when i get home to raise mortal he!!. And if they try and give a Rezound, i will refer to your post. Thank you

    • JMS078

      Ive sent back two HTC rezounds and they told me they never heard of the problems I was having. So this time they gave me the RAZR I seem to have similar issues. My 4G is extremely slow. The reason they made my do an early upgrade is bc they put some sort of block on my phone bc i used more data than they wanted me to and told me if i get the 4G phone my phone wont be slow. Dial up internet is faster at times!

  • vendisch

    I have the galaxy nexus. I live in Naples Florida and 4g just arrived here. I just began having this problem and thought it was just due to new start up problems to be worked out. I am saddened to find out that this will now be a chronic issue. I am greatful to have found this blog so i at least have some info on what has happened to my previously fine phone.

  • Shawnee

    IVE BEEN WITH VERIZON FOR ALMOST A YEAR NOW IVE HAD 15 LTE PHONES NO Data DROP CALLS!!!!! I PAY AnyWHERE FROM $160 A MONTH I'M SICK SICK SICK OF BIG RED... IVE SENT BACK PHONES NOW THERE SAYING I HAVE NOT AND TRYING TO BILL ME $1200

  • http://www.bankofamerica.com LifeBeyondEarth

    Add LG Lucid to the 4G LTE issue. Brand new, live in Flower Mound,TX. Verizon shows that it has 4G coverage.

    It took 8-9 attempts to activate the phone then they transferred me to Advanced Technical support.

    I wouldn't know if its technical issue with phone/sim or 3G/4G issue. If it would have been it would have been exploited by Marketing folks.

    In any case, if you post with your location and go to store change sim, see if it fixes the issue.

    I am going to go SIM today and post later.

  • Juve Delatorre

    Try this go to settings wireless and networks scroll down to monile networks and enable data enabled and you should have an internet connection worked for me!

  • Ian

    Its because Verizon is upgrading their 3g network ttyl 4g LTE therefore you may loose connection for a little bit I had the same problem with my Droid RAZR

  • Bg1811

     I just found your post.  I have a Thunderbolt and fight this problem constantly.  I live in a 3G area.

  • Delilah Mireles

    This article answered all my questions and i know my droid charge sux now i thought i was tight with my 4G phone and all it ever says is 3G now and i recently upgraded for nothing basicly i feel like i got my mouth ripped out.

  • jack

    I have the samsung stratosphere and it sucks when it comes to 3G and 4G...i do not get any 4Gservice and i lose my 3G very often

  • http://profile.yahoo.com/6UK3VZMYRY42ICQ2VYH357BKGY Elliana

    My Bionic causes me so much anxiety a day because it NEVER stays connected to the internet and i spend countless hours watching a loading screen. i HATE this phone so much you have NO IDEA!!!!!!!!!!!!!!!!

  • http://www.facebook.com/kcooper74 Kathi Cooper

    I am having connectivity issues with my htc rezound...I feel I shouldn't have to pay for there damn data fee when I can never use the damn thing! Verizon...I hate you!!!!

  • fran

    I have a new samsung galaxy s iii. It is doing it too. When i called technical support they said they had not received any other complaints concerning this. I gave up my iphone for THIS!

  • verizonisbad

    We just need to raise a lawsuit against Verizon there is now enough people to file a lawsuit if a lawyer would file a suit

  • Napa CA Sal

    Verizon wireless 4G is not reliable at all. My signal comes and goes and it's very annoying and honestly it pisses me off. I am tired of this and I may end up switching to another phone company because of this.

  • http://www.facebook.com/Justguy317 Kelly Taylor

    There has to be a solution to this issue. I noticed it started happening on my LG Revolution 4G LTE shortly after Verizon upgraded our network from 3G only to 4G/3G. My phone loses it's Data connection every time I either swap out the battery or plug in or unplug my charger. However unlike many of you out there that can not connect at all atleast I can reconnect to the network. I just wish Verizon would acknowledge they have a problem tell everyone they are aware of the issue and that they are working on a solution, That;s would go a long way to easing a lot of peoples minds and may cost you less in customer loyalty then if you it on your hands and do nothing,

  • http://twitter.com/ten_letter_word JD

    I was experiencing this UNTIL I deleted weather apps from my phone. It just so happened after I reset my phone weatherbug was the last app I reloaded. As soon as I did my 4g dropped. I tried weather channel next. Same thing happened. Since removing both I've been locked on 4g signal with zero issues....

  • MarkF

    Great information!!! Same issues with the Droid Bionic, love the phone, Verizon is letting us down!

  • tomcat576@gmail.com

    Ha ha same crap on bell. this phone sucks. why no update to fix???

  • Guest

    [I tried posting this comment on a separate article (http://tinyurl.com/ruddock-2011-12-19), but I'm not sure it actually posted. I'm re-posting here to increase exposure and see if others agree and can provide assistance or answers.]
    -------------------------------------------------------------------

    I have also been plagued by the connectivity issue. It's been frustrating me tremendously since Summer of 2012. The main app that "disrupts" the connection is FACEBOOK. I've learned to live with the problem, but I continue to be very angry with Verizon. Why? Because either they do not admit there is problem or they have said things like "the issue will be fixed this month" or "you must have have an app that is causing problems--you need to reset to factory defaults". Of course, I don't want to give up my unlimited data plan, which is one reason I've stuck with the phone for so long...

    I then thought of rooting the device to see if this would fix the connectivity problem, among other benefits (such getting rid of bloatware that I hate). I also heard rooted phones can dump Gingerbread and get Ice Cream Sandwich (ICS), take screenshots, be set up device as wifi hotspot, which is a major benefit. Needless to say, I did not root due to laziness and also for fear of doing something wrong and ending up with a "brick".

    Well, my Thunderbolt upgraded last night to ICS on its own. I'm sort of happy, even though the update came so freaking late. I'm now experimenting to see if the connection problem has been fixed.

    My current verdict is: NOT SURE. Why? Well, the facebook app *seems* to not cause an issue anymore, but I really don't know. I had learned to look to for the disappearing "4G LTE symbol" to indicate the connection issue. Now the symbol remains, but in a "grayed out status" so I’m not sure if this is a trick by Verizon/HTC or not. I would love a test to really make sure the connection issue is gone, but I’m not sure whether such a test exists…

    Any inputs from other frustrated TB owners?

    • Silk Beast

      This was my 1st attempt at posting. I'm not sure why it posted as "Guest". It's my 1st time using Disqus, so please excuse the duplication.

  • Silk Beast

    [I tried posting this comment on a separate article*, but I'm not sure it actually posted. I'm re-posting here to increase exposure and see if others agree and can provide assistance or answers.]

    *http://tinyurl.com/ruddock-2011-12-19
    -------------------------------------------------------------------

    I have also been plagued by the connectivity issue. It's been frustrating me tremendously since Summer of 2012. The main app that "disrupts" the connection is FACEBOOK. I've learned to live with the problem, but I continue to be very angry with Verizon. Why? Because either they do not admit there is problem or they have said things like "the issue will be fixed this month" or "you must have have an app that is causing problems--you need to reset to factory defaults". Of course, I don't want to give up my unlimited data plan, which is one reason I've stuck with the phone for so long...

    I then thought of rooting the device to see if this would fix the connectivity problem, among other benefits (such getting rid of bloatware that I hate). I also heard rooted phones can dump Gingerbread and get Ice Cream Sandwich (ICS), take screenshots, be set up device as wifi hotspot, which is a major benefit. Needless to say, I did not root due to laziness and also for fear of doing something wrong and ending up with a "brick".

    Well, my Thunderbolt upgraded last night to ICS on its own. I'm sort of happy, even though the update came so freaking late. I'm now experimenting to see if the connection problem has been fixed.

    My current verdict is: NOT SURE. Why? Well, the facebook app *seems* to not cause an issue anymore, but I really don't know. I had learned to look to for the disappearing "4G LTE symbol" to indicate the connection issue. Now the symbol remains, but in a "grayed out status" so I’m not sure if this is a trick by Verizon/HTC or not. I would love a test to really make sure the connection issue is gone, but I’m not sure whether such a test exists…

    Any inputs from other frustrated TB owners?

  • justin

    When I switched from AT&T from Verizon??

    • justin

      wrong spelling

  • Clay

    I've had the same issue with my Thunderbolt, but I can force it to reconnect by taking the phone in and then out of Airplane Mode, which is significantly faster than rebooting it. This last software update seems to have nearly eliminated the problem altogether, although it has created a slew of new minor problems.

  • Eli Shields

    Verizon really killing me. I don't care what is going on, I want 4GLTE at the top of my screen at all times! Every time I go inside my house it drops to 3g like whaaaaat? Y'all phones not built for indoors? Df.. I have the razor Max HD. Can't even watch videos on YouTube because the 3g is shitty aswell! Foh I will not be paying money for this bs.

  • Claire

    I'm going through this right now! One minute I'll be fine, and then BAM! My coverage will be completely gone while I haven't moved an inch. And I'm forced to restart the phone, and even that doesn't work sometimes. This is super important that I have coverage because my husband is deployed in Afghanistan and I need to have my phone on at all times! I bought this phone specifically so that I'd have access to both the data and the internet. Now both are failing me.

  • Amy Norenberg

    I have my 2nd (replacement) Stratosphere 2, and while at home, it will not connect to the internet via the browser. The Google Play Store refuses to connect, either. This is with full wi-fi connectivity. The FB app works, along with other internet-using apps, albeit slowly, but not the browser or the Play store. The Stratosphere this replaced did not have this problem. It was replaced because it just decided to suddenly and completely die. I have a 4G phone with internet so I can USE the internet, and over the past 2 weeks that I've had my replacement, I've tried numerous things and it's just not working. Going to be bugging the crud out of the Verizon people again. Ugh. NOTE: every other wi-fi capable device in our house works fine, including my husband's Droid.

  • Mr honest

    what this is is Verizon being assholes and have a lot of fun with us that's all it is