Droid Incredible owners, brace yourselves for some potentially bad news -- ready? After months of waiting, it looks like HTC may have scrapped its plans to bring Gingerbread to the Droid Incredible, according to a support rep. 


Thank you for taking the time to contact HTC in regards to Operating System upgrades to your Droid Incredible, XXXX.

Our goal is to give every customer the best possible experience on every phone. Every HTC phone is a combination of a unique HTC hardware and software experience and a core operating system. We only update our phones if it will provide an overall improved user experience as we balance features, performance and usability. Because of this, we will only be updating certain phones to Gingerbread. At this time, the Droid Incredible is not on that list.

We apologise [sic] for any inconvenience this may cause XXXX, and we hope that this does not detract from your enjoyment and use of the HTC Incredible. We deeply regret any dissatisfaction this issue may have caused. As always, we are here to answer any technical questions or concerns you have from 6am to 1am EDST, 7 days a week, or by phone at 1-866-449-8358. You may also visit us at www.htc.com/us/support for further assistance, user manuals, and helpful tips.

To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 11USCW33ENA001610.




Honestly, we're not sure what's going on here, because we know for a fact that there is a test build of Gingerbread for the DInc sitting on Verizon's servers right this moment. Of course, this could be the Desire incident all over again -- they spent a few months working on a suitable build, decide it's "not possible," and scrapped it.

But, the way I see it, there are a couple of things to consider here.

  • Best case scenario, the support rep was confused and actually thinking of a another device (because, you know, that happens fairly often).
  • Or, perhaps he was right. Maybe there are no plans to bring Gingerbread to the Incredible at this point. There's always the option of causing a bit of a stir and letting HTC know that you're unhappy with the decision -- it seemed to work [somewhat] well for the Desire, right?

Of course, maybe that won't work, either. If that's the case, you can always take matters into your own hands, root and ROM (if you haven't already), and give yourself a custom build of Gingerbread.

Then again, this could just all be a misunderstanding -- but I probably wouldn't count on it.


Cameron Summerson
Cameron is a self-made geek, Android enthusiast, horror movie fanatic, musician, and cyclist. When he's not pounding keys here at AP, you can find him spending time with his wife and kids, plucking away on the 6-string, spinning on the streets, or watching The Texas Chainsaw Massacre on repeat.

  • http://facebook.com/themulligansska Drewsipher

    The incredible is so easy to root it is almost ridiculous, I have helped my friends root other phones and by far the easy experience was evo/incredible with unrevoked. Literally some buttons, if you have an incredible and you are not rooted go do it, there is no reason not to, and from improved experience and battery life make it a no brainer.

  • Drayon

    Wasn't the Dinc close to the desire in regards to the internal?
    If so the reason that they can't make the update is really simple.

    The desire had some problems because HTC almost couldn't fit the whole gingerbread + sense in the internal memory.
    But whit the dinc being a verizon device, they have to put gingerbread + sense + bloatware into the internal memory, and that is way to much,

    So blame verizon and the bloatware for not receiving a update.

  • Aram

    Oh, don't worry, HTC, this fumble on your part hasn't detracted from my enjoyment and use of the HTC Incredible. It has however been a major factor in my decision never to purchase an HTC device again and to recommend my friends do the same.

    • modplan

      Blame VZW, not HTC.

  • Grammar

    "We apologise [sic]"? I see nothing wrong here.

  • timbck2

    That's funny, I've been running Gingerbread on my HTC Incredible for months now (via Cyanogenmod).

  • http://gplus.to/curtHendzell Curt Hendzell

    This is why this exists: http://unrevoked.com/

    Take your phone's fate into your own hands!

  • modplan

    The INC is almost exactly the same as the EVO, platform wise, but even simpler due to having no 4G.

    Sounds like Verizon made this decision since the carrier almost always has to pay to have the manufacturer write an update (depending on the contract between them)

    Is the Inc even still available at VZW?

  • z3ro

    @modplan: Nope, it sure isn't. HTC EOL'd it months ago.

    But that's okay. After all guys, we have CyanogenMod and XDA. Both places have brought Gingerbread to the Inc, and they've done it better than HTC would have anyway. Hell, there are talented devs at XDA who have brought not only Sense 2.0 to the device, but Sense 3.0 in all its glory. Don't fret Incredible users... just root and enjoy the power and freedom.

    • modplan

      VZW EOL'd it. You can bet your ass if VZW was still ordering units HTC would make them as the older components are dirt cheap and the manufacturing has been perfected.

      VZW just wants to push people to newer phones, and who can blame them?

  • Seth

    Don't care if they release it, I just want them to tell the Devs over at Cyanogen how to get the 720p video working on CM7.

    • z3ro

      I'm with you man. That's all that's missing from CM7 for the Inc. :)

    • AdamW

      Yes. This.
      And as for GB, it's not just CM7, but any of the dozen or so GB ROM's available for the DInc right now. I'm torn between MIUI and CM7 Nightlies. Both have provided so much better of a user experience than HTC/VZW could ever hope to provide. So to the subject of this article, I say "Meh. Whatever."

  • L boogie

    Normally this would cause an uproar but I've been run ning CM7 for months now (currently enjoying 2.3.5) and for those who haven't rooted their devices should give it a try considering this move by HTC even though it's one of their best selling devices.

  • J Rush

    I find this incredibly ironic (pun intended) how no Gingerbread update will hit the HTC Incredible. This gives my friend all the more reason to upgrade. Cameron...I find this more than just coincidence...if you know what I mean. Hahaha!

    • Cameron Summerson

      Haha, indeed I do. Tell him to root that thing already! Drop CyanogenMod on it and never look back.

      • J Rush

        You bet I will! I told him he was crazy for not rooting. His response: "I'm long overdue for an upgrade. Why root it when I'm going to get a new phone any day now?"

        I laughed at his logic.

        • z3ro

          He just doesn't know. That little phone would become something completely different with root and CM7. I love just how different it is. :)

  • yuzi

    this i hard to understand. you guys payed for a phone that receives no updates. its like you bought old hardware for a high price..

    • duder

      at the time (over a year ago) it was one of the best phones on the market. It also got the 2.2 update last August/early Sept.

      No one is buying the phone now-a-days because no service provider is selling it.

    • AdamW

      It makes perfect sense. People buy cars and then soup them up with aftermarket accessories and performance parts all the time. Same story here. And, like duder mentioned, it did get updates, and now that it's been EOL'd, it's not getting any more. Very simple principle in the fast paced mobile technology market. No different than what you'll find with any other phone.

  • orlanka

    I've seen conflicting reports on this. There was this email that mentions the specific phones and then there are other emails that say they don't have information on which phones will be getting an update. So either someone made this email up to cause a stir or HTC support and VZW support don't talk....ever.

  • MRUK

    The use of British English shouldn't be considered a grammatical error.

  • Robert Paulson

    I went to a Verizon store to buy a new case for the INC I bought on day one.
    Of course they didn't have any since phone is EOL.
    They did try to upgrade me twice by salesman, once by manager. I told them until a better phone comes out I'm happy.
    Spec wise it's hard to challenge my INC.
    Salesman agreed!
    Manager scowled.
    I said I'm expecting Verizon to send a bullet to kill my phone so I have to upgrade.
    Manager said, " well, the corporation may do that, they need people to buy new phones. If you don't buy a new phone how will they make money".
    So, there it is.

    • z3ro

      Haha that's kind of funny. No one makes any money off the sale of the phone. They're able to sell the phone at a discounted price 'cause they make most of their money in service, not hardware.

      @Yuzi I never paid for a phone that doesn't get updates. I paid for a top-of-the-line Android phone that set the standard for all phones that came after it. Too bad its manufacturer and VZW just didn't have faith in it. I currently run Gingerbread and Sense 3.0 on my Incredible, and it's pretty damn smooth for something HTC said wasn't possible.

      • Robert Paulson

        Of course I was thinking the same thing.
        "Um, Verizon makes a boatload of money every MONTH on all of us."

        I guess the manager meant that HE makes money on how many upgrades and upsells his STORE performs.

  • BrentB

    I'm not a phone/computer geek, so where would I go to find out how to root and get Sense 3 on my INC? I like my phone and Sense and don't want to lose it. Thanks for your help.