04
Apr
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On March 31st, the Android Developer Console, which developers use to publish their apps to the Market, started experiencing issues that ranged from 404s and disappearing applications to missing statistics and apps that no longer obeyed.

As more and more panicking developers chimed in with similar experiences to multiple support threads, the only response from Google so far came from an employee named Ash back on the very first day, apologizing for the inconvenience and then shortly after announcing that all issues had been fixed.

Except they weren't.

The next day was April Fools' - nice prank, Google. Reports from devs all over the world kept flooding support forums, but Google was not responding anymore, even though April 1st was Friday - a workday, and this was no laughing matter (although they did fix something obviously more important).

The weekend went by - you guessed it - without a single word from Google. Clearly, the company behind the 2nd largest mobile application market in the world cannot be bothered to have weekend support, time and time again leaving developers furious and helpless. Even a few words would have been enough to assure neglected devs that the wall was not impenetrable, and their voices were reaching someone who cared. Cared at least a little bit.

The outstanding issues kept piling up - one of the latest complaints dated April 3rd summarizes them quite well:

We're into the 4th day of problems right now
Problems range from:
1) Getting 404 on the page
2) Not loading any applications in the console
3) Being told your applications don't belong to you
4) Statistics off by an order of magnitude
5) Data not updating
6) Google Checkout skipping a day in payments.

One of our own, Justin Case from team AndIRC who rooted the Thunderbolt, has been trying to publish a new LTE widget for days, with no luck.

Google, we know you are a big machine, and Android is a complex beast, but one of these days, some of these neglected customers who are giving up 30% of their earnings that go straight to your pocket, will leave you to go elsewhere. Perhaps, a land where 4-day downtimes are considered abnormal and unacceptable, no matter if it's a weekend or Andy Rubin's birthday getaway.

Developers, are you experiencing any of the issues described above? We want to hear what you have to say.

Sources: Google support forums [1] [2]

Artem Russakovskii
Artem is a die-hard Android fan, passionate tech blogger, obsessive-compulsive editor, bug hunting programmer, and the founder of Android Police.
Most of the time, you will find Artem either hacking away at code or thinking of the next 15 blog posts.

  • http://facebook.com/speedx3d Tom from HyperBees

    Hi Artem,
    We have to major updates waiting to be uploaded, it's a pain, really. The worst thing is we cannot do much about it.
    Cheers,
    Tom

  • Elviss

    404 here too :(

  • Someone

    The Market has been very unresponsive in other areas as well. I'm having a hard time to even register as a developer. It just bombs out 9 out of 10 times with an error page.

  • Anom

    Well I only felt the problems yesterday night, bu today I managed to update my app.

    But I agree that Google should say something about this.

  • Larry

    The developer console seems to be working for me OK now, but I had a ton of problems over the weekend. The cool chart data isn't working though, and hasn't worked since Friday, possibly before.

  • http://lavadip.com HRJ

    Things were bad over the weekend. Seems to be okay now, except that the stats data seems to be updated till March 1st only!

  • TDF

    After many tries I was able to update my apps on Sunday night. The charts are still not working today, but the rating/comments seems to be up to date. Very frustrating, but still better than waiting 11 days for my updates to be "approved" on the Amazon appstore.

  • anyone

    the developer console worked fine for me over the weekend. Today is the first time I was made aware that there were issues with it.

    This morning I checked stats without a problem.

    weird.

  • http://mariux.altervista.org/wordpress/ Mariux

    Still 404. That's insane

  • NOTRahmEmanuel

    Let's all thank AndroidDev team for acknowledging the problem. Finally.

    https://twitter.com/#!/AndroidDev/status/55061356558286848

    And let's also ask, 'What kept you?' Earth to Andy Rubin: HIRE MORE PEOPLE.

  • Paul

    This is the most upsetting. Google support is the worst. How can a company with 25,000 employees be doing so well with such poor and lacking customer service and support. Even as a Google end user, like Google Voice and gmail, if I have issues I post it to the forum, it's my only real option, and nothing for days and days. They rarely check their forums. They really should have most of their 25000 employees check a section of the forum's daily. If every employee took 10-15m from their day to check a thread in the forum every day, then support/customer service would sky rocket. I like Android but I suspect Google didn't fully comprehend what they were getting themselves into when they entered the smartphone arena and it's simply overwhelmed them. This is one instance I really dislike Android, I just can't stand Google's support.