The ability to locate your expensive bundle of joy, when lost or worse, stolen, is priceless. And arguably more so, is the capability to prevent whoever is using it from accessing your personal data and photos while placing premium rate phone calls to xxx numbers in Eastern Europe.

It's peace of mind that even if your phone is truly gone for good, then the biggest expense you'll incur will be a new handset, and hell, the insurance that you are paying through the nose for, should cover that.

This is why apps such as Lookout Mobile Security, Theft Aware, and WatchDroid Pro exist.


Users of HTC Sense on select devices don't need to bother though, because HTC Sense has security built in, and the onboard suite is all you'll ever need to keep everything you hold dear, safe. Supposedly.

The locate feature allows your phone to be tracked online at HTCSense.com and forces it to ring loudly, even when on silent. And if it's lost for good, then owners can remotely lock or wipe their device, secure in the knowledge that messages, call history, customizations, and data have been securely archived and backed up.

Except - and this is kind of a deal breaker for us - it doesn't always work.

This unfortunate factoid was discovered by a Brooklyn-based user, known only as "Mary," who had her beautiful new HTC Inspire 4G snatched from her hand recently.

We can only assume that Mary, while obviously disturbed and dismayed by becoming a robbery victim, was not overly concerned about the potential loss of data, compromised emails, or extortionate bills for intercontinental calls, because of the oh-so-impressive security features offered by HTC.


So, imagine Mary's surprise and shock when, on the recovery of her beloved chunk of tech, she discovered that although the Inspire had been locked using HTC's site, it was in fact fully functional.

In her own words, as she related to consumerist.com earlier today:

I went back to the HTC site to check, and sure enough, it said my phone was locked and that it should be displaying that special message I'd crafted. Lies, I tell you! Lies!

And even worse, there was no option to now unlock it from not being locked. There still isn't, even though I've been using my phone normally for two days. If things had worked out differently, I could be a thief, chuckling over purloined cat pictures or sending rude text message to that person I never talk to anymore.

HTC's response to her justifiably outraged emails apologized "for the inconvenience this has caused" and went on to explain that there are just too many people using their services and, as a result, the company is experiencing "stability and reliability issues that are unacceptable."

Worth noting is that in their email, HTC does not say when the problem is going to be fixed, how many people are affected, or even what other services are currently being affected by their lack of capacity.

So treat this as a cautionary tale and install at least one extra security app on your device. And if your HTC is missing in action right now, don't trust Sense to keep it safe. Take our advice and get Lookout Labs' Plan B from the market.

Source: Consumerist

  • Mesmorino

    Yawn.... I got my Desire HD last December, and htcsense.com was one of the selling points. The site has worked for me a total of maybe five times since I got the phone. Maybe.

    htcsense.com not working is literally last year's old news.

  • JJ

    I actuall have lookout and the new asurion app on my evo now. Its not bad to have 2 different programs just in case one of them fails. I hope htc fixes this issue. A program built into the phone should work better than one that you add later on. So i hope they fix this before they start selling the evo 3d.

  • sergiu

    actually, lookout never worked for me, while htcsense did. Strange...

  • AllenH

    Lookout has been an issue for me too. I have Mobile Defense which seems to be work all right.

  • JoshL

    So the htcsense.com has not worked properly for about half a year, and they still have not fixed it? How hard is it to adjust for more users? Ridiculous.

  • anyone

    people don't use the password feature on phones ?

  • http://www.theftaware.com Reinhard Holzner

    YEAH and we guys at Theft Aware beta test the coolest, WORKING, online remote control interface right now!

    Additionally, we have a HUGE GLOBAL 70% PRICE PROMOTION running right now, check it out at http://www.theftaware.com!

  • http://htc Gregg

    I woke.up on Xmas day to worthless phone and to a.screen that said the phone was remotely locked out and please enter password. Funny I never setup remote lockout. I took my phone to at&t and they had to do.a hard reset and I lost all my info and now I.have to send my phone back to.at&t to replace the.phone.because it will not install any required up dates I don't know what to say other than help! ! I will say that At&T has been good about the
    about the problem.

  • Bobbyyyyyy

    hi guys, just wondering if you know what a mobile is? thanks in advance for your help.

    User: newbie123