11
Mar
lumbergh works for att

Update: In response to a Better Business Bureau complaint against AT&T for capping upload speeds, the wireless carrier has acknowledged that HSUPA is not currently available and insists that customers "will continue to have a world class experience" (obviously dismissing the fact that some customers' experiences are far from world class).

AT&T points out that the speeds were not "capped," but are simply not HSUPA-capable. While this does accurately reflect that the carrier was not intentionally throttling data speeds, it seems to only distract from the fact that, on the customer's end, the result is the same.

They say they are currently in the process of testing HSUPA, which will enable high-speed uploads that many customers were led to believe they would have from the beginning.

Well it isn't much, but according to BGR, those with a Motorola Atrix 4G or HTC Inspire 4G who have been frustrated with slow upload speeds may have gotten some kind of pseudo-response from AT&T.

The monumental response? Brace yourself:

"We have a number of HSUPA devices today and we will have more HSUPA-enabled devices in the future — new devices and updates to existing models."

What's that you say? That quote said nothing whatsoever to even remotely alleviate your agony? Maybe not, but consider that this comment was apparently in reference to a query about the allegedly capped data speeds. When read from that perspective, the "updates to existing models" portion of the quote could be interpreted as alluding to software upgrades that will allow HSUPA high-speed uploads. The phones are HSPA (marketed as 4G by AT&T) capable, but are apparently not currently set up to implement HSUPA, which handles high-speed uploads.

You know Atrix and Inspire users are getting desperate when forced to cling to some corporate business-speak like this for hope - but at least it opens the possibility that their phones may someday feature the full HSPA capabilities they had originally hoped for.

Source: BGR [1] [2] and androidandme

Will Shanklin
Will's typical, run-of-the-mill story is that of 'classically-trained actor turned Android smartphone and tablet writer.' If you catch him quoting Shakespeare, it's not because he misses it, but because he desperately wants his Masters in drama to count towards something.

Sir William dwelleth in the fair haven
Chicago; with his fair maid'n Jess and his
trusty cur, Ziggy.
  • http://www.slipshft.com Slipshft

    Just another nail in the AT&T coffin...

  • http://AT&tisretarded.com AT&T are Retards

    Why even respond at all. There was nothing said there, just a random shit pile of words. Just like this comment. Multi-billion dollar company and thats it? Hey iphone fan boys, go back to the cult of Job's meeting you were attending to cry about Verizon offering your flagship device. STFU

    See know one got anything out of this either ;)

  • Inspektor Gadget

    OK....so ATT kills us with the price of the dock, adds moto blur (which we all hate), locks the boot loader, caps the 4G up speed, and forces a tethering plan on us if we get the dock........and wonders why they get so much bad press?!?!?!

  • cb

    I seriously wonder who is calling the shots at AT&T for the smartphone device picks and such. I'm going to seriously investigate this and get to the bottom as to why the suck so bad from customer service stand point as well. There must be some vice president of technology in some department pushing an agenda (other than the usual suspects - Motorola and Apple). There has to be..

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