25
Feb
Capture

The good folks over at iFixit gave the Motorola XOOM a teardown this morning, and aside from the ridiculous 57 screws holding it together, it has been deemed pretty tinker-friendly, scoring an 8/10 on the repairability meter.

One interesting piece of information did emerge during the XOOM's disrobing, though - in regard to its much-touched LTE upgradeability. The teardown's author noted that the XOOM ships with a dummy mini-PCI board, presumably holding the 4G LTE radio's slot. What's so fascinating about that? Well, the author claims a seasoned technician could swap out the dummy card and close up in about 10 minutes.

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In fact, the procedure is so simple that iFixit suggests in-store technicians or even Torq-driver-toting consumers could probably handle it without much issue. Presumably a software flash of some sort will be included with the LTE upgrade to accommodate new radio firmware (assuming said firmware is not already on the XOOM), so that might increase the time by a few minutes, but nowhere near Verizon's now laughable 6 day estimate, which requires customers to ship their XOOMs directly to Motorola.

It doesn't sound that difficult to send out some Motorola techs, or train some Verizon ones, to get this done in at least some major markets on-site, instead of paying for a bunch of FedEx shipping and depriving your customers of their product for a week, even if it is free to them.

iFixit via DailyTech

David Ruddock
David's phone is an HTC One. He is an avid writer, and enjoys playing devil's advocate in editorials, imparting a legal perspective on tech news, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • Travis

    The shipping is where they get 6 days from, not the actual work. If the work was more than 1 hour it would not have been profitable to ship without LTE

    • David Ruddock

      I'm aware of this, but given the simplicity of the upgrade, it makes zero sense for consumers to ship their XOOMs to Motorola.

      And regardless of what is happening in that time frame, the plain fact of the matter is the difference between not having your XOOM for 6 days versus not having it for maybe a half hour.

  • Trevor

    Its great to hear that the upgrade looks to be very straight foward. But while 6 day estimate seems like a long time - need to factor in given the potential number of units being upgraded and the number of technicians that will be handling the upgrades - with the shipment arrival of your Xoom, it will need to be inventoried, put into the assembly line schedule, actually have the radio/firmware installed as you note, and then hopefully tested prior to it being repackaged, and then readied for shipment back. That all takes time, there is alot of administrative work involved, and if they can turn around a unit within a week or less, thats actually pretty good.

  • yen

    shipping
    receiving
    ...tech is ready to call it a day
    upgrades
    ...tech is ready to call it a day
    testing
    ...tech is ready to call it a day
    QC
    ...tech is ready to call it a day
    repackaging
    ...tech is ready to call it a day
    shipping
    "my precious"

  • yen

    Does 6 days includes transit time to and back? Does Moto offer free over night or ground both ways?

    • David Ruddock

      Yes. The 6 day time includes shipping, so I imagine it's 2nd day air or standard overnight. And I believe it is free.

  • Chris

    Yeah really not a big deal. 6 days is nothing.

  • http://droidxcaseshop.com/ JohnD

    6 days is a lot. A presume they were talking about 6 working days.