24
Feb
Epic4G

Samsung has a reputation for not being the greatest at updating their devices, but this week has been especially rough for them. First, Microsoft had to halt an update to the Samsung Omnia 7 due to reports of bricked devices. Today, Sprint has just stopped pushing the Android 2.2 update for the Epic as users have found hardware problems after applying it.

According to Sprint's support forum, there have been an increased number of calls into their Care Centre about issues with wireless data connectivity and the ability to access the SD card. While it's a relief that no one has reported a bricked phone, I can imagine the long wait for Froyo would be made that much worse by having it break some core functionalities of your device.

Sprint epic froyo update cancelled

If you are one of the unlucky ones who are affected by these issues, Sprint is saying that a hard reset should solve your troubles. If you are among those who updated without these issues before it was pulled, have fun with all that new(ish) hotness.

Source: MobileCrunch

Zak Stinson
Zak is a neuroscience student residing in the bread basket of Canada. When not reading or writing Android news, he has been known to partake in dangerous backyard science experiments he is nowhere near qualified to perform. He also loves Thai food.

  • leisure

    sigh... Samsung, you have surely lost customers this time. I am one of them.

  • Corey

    no kidding my sgs Vibrant has a lot of issues after froyo update freezing and my wireless only works when it wants to really pissing me off considering going back to HTC

  • Sorin Markov

    Unfortunately, this was a matter of time. The custom Froyo ROMs have exposed a possible weakness in the SDCards that shipped with these phones. I know myself and several users were forced to purchase a 3rd party SDCard to correct the issue. This issue became apparent with the added feature to push software to the SDCard that came with 2.2.

    Also, Samsung's upgrade software stinks. I had the flash process go bad on me three times, 'bricking' the phone each time. With some work I was able to complete the install successfully.

    • Zak Stinson

      That's interesting to know it was a problem with the SD cards that shipped with the phone.

      They seem to have a rough time with memory, as more than one of my friends had internal memory issues after getting Froyo on the Vibrant (in Canada)

      • Sorin Markov

        Again, this is anecdotal (as most evidence from the android community is), so I could be wrong. However, I have dealt with bad memory in the past, and this seems to fit that pattern. Once I replaced the SD Card I had no issues.
        I would also like to note that I ran the full package from Samsung. The issue with flashing was due to USB port incompatabilities in ODIN.

  • Amber Royer

    Did the update on my Epic yesterday. Had to have it completely restored and lost all my data. D/L all my apps again and the phone still isn't working. I'll never have another Samsung phone. NEVER.

  • Corey

    I updated via the update.zip file from the Samsung website. I dont get all the problems people are having. I didn't have to do it but a hard reset will solve all of these issues. People are so reluctant and impatient to do it though. Its a major OS upgrade, just back up ur data a reset the phone to pop everything back into place! Always back up
    your data before performing any updates. And if updating OTA or via Samsung. exe file TAKE THE SD CARD OUT 1ST

    • noman

      Corey, your technique may indeed work, but,
      WHY SHOULD CONSUMERS HAVE TO DO ALL THAT ON A CONSUMER DEVICE THAT COSTS THIS MUCH????!!!???

      • Corey

        I can understand the gripe. Android technology is for the more tech savy, think outside the box, do research before you hop into something type of individual. When it works as intended its very nice and I can see the direction its going. Otherwise I would've just gotten an iphone which to me is a pre set in stone locked up device without customization/open platform, and for people that don't like to think but just go with the masses. For me its a small trade off for fairly new but good technology. You see how microsoft is getting buried in the smartphone industry....

  • Wr3ck

    I updated and mine does not have either of these issues. I only have the issue where the Camera App is unable to stay open if you select the Sports Scene mode (FC every time). Besides this I don't think I have any other issues (for what I use my phone for anyway)

    I also want to know if anyone has found out how to make the phone say the name of the caller if they are in your phonebook when someone calls you. On 2.1 there was an option to do this as long as you had the old text to speech installed but now since 2.2 there is no option anywhere in settings that I can find. Hopefully I don't need another app to do what I already did with a app made by Google before.

    • Jerry

      I also lost my text to speech, now I do not have that voice that tells me who is calling from my phone book, it sucks, it was like my secretary, I want it back big time, let me know if there is a fix, I also tried dwn loading from the android market but to no avail, it wont work or dwn load ugh.

  • Daniel Greer

    This situation would be laughable if it weren't for the consumers who are getting the short-end of the stick on this deal. I do appreciate my Evo, though! Hope this nonsense gets sorted out quickly for you Epic folks.

  • Gary

    I did the update.zip copy to the SD card and force the update by holding down the volume and camera button - worked perfectly for my wife's and mine no issues. I love my Epic and I for one would buy another Samsung phone.

  • http://www.google.com JC

    Just for everybody's information, my wife updated her phone and lost all music and pictures on her SD card. The files are nowhere on the card. Backup on a regular basis.

  • http://relentless-seo.com Duane

    My wife's Epic recieved the update the morning following the reported release date.

    All inbound telephone calls now have no ring or vibrate alerts. When going into the ring settings, we get a FC error.

    Rebooted, still does the same.

    I'll be paying the Sprint store a visit today.

    Maybe Samsung needs to start paying a little more and recruit some Engineers from HTC?

    • http://relentless-seo.com Duane

      The store did a hard reset. Seems to be working ok now but not everything has been tested.

  • COURTNEY!!

    WTF yo my phone will not turn on now. Like it wont fully turn on it keeps showing the 4g screen and the galaxy S screen over and over again until the phone dies. Then when fully charged and turned back on the process continues to do the same thing -___- and i NEED my phone today!