18
Feb
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Last Updated: February 8th, 2012

About this time last week, I first started playing with our Inspire 4G review unit. And at first blush, I admittedly found myself enamored with this phone. Unfortunately, it was a love that started to splinter as the days went on, and the more I used it, the more I noticed just how unfinished some parts of this phone can feel. Overall, the Inspire is a good phone with the potential to be great, and I'll talk about what's holding it back (software, connectivity) further on in the review.

Don't let that statement deter you from considering purchasing it, though, because at $99 (or $60 on Amazon), the Inspire 4G is a steal of a deal if you're looking for a reasonably priced 4G smartphone.

At A Glance

The Inspire 4G packs an impressive spec sheet, even if the single core and WVGA display don't wow quite like they did a few months ago:

  • 4.3" WVGA SLCD (800x480)
  • 1GHz Snapdragon MSM 8255 processor
  • Adreno 205 GPU
  • Android 2.2 Froyo with HTC Sense
  • 768MB RAM
  • 4GB Internal storage (1.55GB usable)
  • 8GB SDHC card included
  • HSPA+ connectivity
  • 8MP rear camera with dual-LED flash
  • 1230mAh battery
  • DLNA compatible

Figures aren't everything, of course, and so I've taken the liberty of breaking down the Inspire's strengths and weaknesses in a couple of handy lists:

The Good:

  • Large 4.3" display is bright and vivid with great viewing angles.
  • Fantastic build quality, metal frame, rubberized plastic battery/card covers, and very solid feel overall.
  • Great battery life - I get two days of moderate use no problem.
  • A hardware accelerated browser makes using the web that much better on a smartphone, I'm in love here.
  • Generally snappy performance, homescreens swipe smoothly, though apps can be another story.

The Not So Good:

  • Not really a "4G" phone yet (ahem, AT&T) - at least I couldn't find any HSPA+ speeds in Los Angeles.
  • WiFi / cell data connection switching and upload issues (see: Connection Problems) - going back and forth off and on WiFi can cause annoying behavior. Upload speeds on mobile connection are ungodly slow.
  • AT&T bloatware onboard. It's not very annoying, but you can't take it off.
  • No sideloading apps. This means you'll have to fork over at least $45 a month for your DataPro plus tethering plan if you want to WiFi hotspot this thing.
  • Still running Froyo.

In a sentence: The Inspire 4G is a great piece of hardware at a great price, but also a staunch reminder of the double-edged blade that is the UI overlay.

You should buy it if: You want to spend a little less on your smartphone, having 4G and Gingerbread right now aren't major concerns for you, and you trust HTC and AT&T to make good on providing those features down the road.

Still curious? Read on. There's pictures, I promise.

Video Review

4G***

We'll start our full review with part of the Inspire's namesake: 4G. AT&T's first 4G phone supposedly runs on the first of AT&T's two 4G networks to be deployed this year: HSPA+. I'd tell you how fast that HSPA+ network was - if I could find it.

And let's be clear, I'm not out in the boonies. I've run network speed tests up and down West LA, Hollywood and parts of downtown LA. Why, you ask, would I run speed tests instead of just looking at the connection status in the notification bar for a handy "4G" symbol? Because AT&T is very clever, that's why.

The Inspire 4G will display an "H+" (presumably, HSPA+) as its connection type any time you are covered by AT&T's HSDPA 3G. This is because AT&T plans (key word: plans) to backhaul their entire HSDPA 3G network to support HSPA+ 4G, so the device gives you signal information operating under the assumption that said backhaul is complete. News flash: it isn't. Kind of a reality distortion field going on there. So far as I can tell, AT&T has yet to provide any HSPA+ 4G coverage in the LA area, and that's not exactly a small market.

Oh Yeah, It's a Phone, Too

I made some calls on the Inspire 4G - none of them dropped (though my AT&T calls in LA rarely do). The audio was good, even better than my Nexus One, probably owing to the Inspire's large speaker bar. The large 4.3" screen means the phone sits closer to your talk-hole compared to a smaller phone, so people generally hear you better, too.

Blinking notifications for missed calls and e-mails are extremely difficult to see. The Inspire's silver speaker grille along the top of the phone impedes much of the contrast and brightness coming from the small notification/charging light underneath it, making it almost impossible to see unless you're staring straight down at the phone. The brightness and blink frequency are non-adjustable. I suggest keeping the device on vibrate, because you'll probably never notice that pale green notification light blinking.

Connection Problems

Now, back to smartphone things. Unfortunately, AT&T's currently non-existent 4G network isn't the only connectivity "issue" this phone has. I've noticed consistently that when switching from a mobile data connection to WiFi that many apps don't recognize the change. Twitter, Words With Friends, the browser, and the Market will all repeatedly give me connection errors until I turn WiFi back off, then on again. This may be something specific to me, but I've noticed it on two different WiFi networks so far, and it is extremely frustrating.

Another oddity I've come across is the Inspire's upload speeds while on a 3G connection - they are extremely low. I'm using the Speed Test app as the benchmark tool here, but I don't see any reason why it would have a measurement bias against the Inspire. The issue doesn't seem to occur on WiFi, so I'm guessing it's some kind of radio firmware bug.

To quantify, my AT&T Nexus One gets about 1-1.2Mbps on a 3G upload speed test. The Inspire is lucky to get 0.25 with the exact same signal strength. The Inspire also just seems to get worse data speeds in general, side by side with my N1, it consistently scores 10-20% lower on the download.

Build Quality

In my hands-on, you may recall my passing statement about loving the hand-feel of the Inspire 4G. I still do - it's an extremely solid phone to hold, and the metal casing gives you that hard-to-pin-down feeling that it's well-built and durable. However, it's not perfect (what phone is?). I'll say now that these imperfections on the Inspire 4G are minor and don't diminish my regard for this device's quality significantly, but there's a couple worth noting.

1

The battery and SD/SIM slot covers are made of rubberized plastic,  and the card slot cover bows up a little bit on the review unit I'm using, taking away from the fit and finish of the phone. The screen bezel is bordered by the phone's metal frame. If your fingers run up against the frame, it's a bit sharp and since the frame sits slightly above the bezel, this may be annoying to some.

2 9

Those little design quirks aside, using the phone from the hardware standpoint has been great. The power button and volume rocker both have an easy action, aside from the fact that they might be hard to find in your pocket. The capacitive touch buttons work even better than those on my Nexus One, and I think for all but the most tactile among us, are just plain better than hardware buttons.

The Inspire 4G is a testament to the fact that HTC's build quality and materials choices are just getting better and better, and this phone may just be their best yet in that regard.

Display and Battery Life

It's an SLCD. There isn't much to say about the Inspire's screen aside from the fact that the capacitive panel's grid markers are more visible than on the average phone. I'd show you a picture, but the amount of light required to get them to show up would make such a camera glare that you wouldn't be able to see them anyway. All capacitive touch panels have these markers, they're just of varying visibility. They're much harder to see on my Nexus One, for example.

5

The Inspire's display gets nice and bright, and the viewing angle is only slightly narrower than that of an AMOLED. The 4.3" screen's resolution is standard WVGA, which honestly looks a little lacking in the DPI department when you compare it side by side with a WVGA device that has a smaller screen, but it's by no means subpar.

6 4

Battery life on the Inspire 4G is outstanding, and that's not an exaggeration. I easily get two full days (eg, have to charge it on night two) of moderate to heavy use out of it with battery to spare. And if you forget to charge up, HTC's battery saver tool ensures you get the most time possible out of your remaining juice. Why such great battery life in a big-screen device packing a tiny 1230mAh battery? It's the processor - the MSM 8255 is the big brother to the power-sipping chipset you'll find in the G2, which is notorious for its longevity.

Software

HTC has tried to make the new Sense UI as smooth as possible, and they've succeeded - mostly. The homescreens bounce back and forth easily with a flick of your finger, and this is generally where you're most concerned with  the "smoothness" of Android. Oh, and as always, HTC's widgets are very pretty. That's the good stuff.

HTC's apps are another story. The first time I launched HTC Likes (its purpose is something I'm still sort of unclear on), it slowed the whole phone to a grinding halt. It wasn't until I force closed it from the app management menu that its reign of terror over my processor ended. Safe to say, I haven't opened it again.

FriendStream, Hub, Likes, Stocks, People, Reader - they all have noticeable problems in terms of responsiveness. Switching from pane to pane or scrolling inside these apps can be annoyingly slow - though not enough to make them unusable. HTC's widgets can be even worse offenders in this regard, with presses taking just long enough that you can notice the unnatural latency between your finger and the resulting action. There is an exception here: the browser, which appears to have hardware acceleration built-in. It's downright fast compared to the stock Android browser, and scrolling is an order of magnitude smoother.

On the carrier side, there's AT&T's set of bloatware, and while it's not removable, it's not intrusive either. AT&T has made at least one substantially annoying change that on the Inspire, though - they've disabled the ability to sideload apps. That means no free tethering, unless you root your device. AT&T's DataPro plan with tethering starts at $45 a month for 4GB, so take that for what you will.

Despite some issues, the software doesn't stop me from liking this phone - the imperfections don't interfere with your use of the device too much, generally speaking. Not that I would mind an upgrade to Gingerbread, something HTC will hopefully deliver in a reasonable time frame.

Camera

The examples can do the talking in terms of image quality, but I'll do a quick blurb on the software: it's good. Nothing crazy or revolutionary, but in my opinion the camera UI is superior to (and better looking than) what you get in stock Android. That may change with Honeybread (or whatever you want to call it), of course.

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IMAG0007 IMAG0010

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Not shabby, right? Here's a little 720p video recording action - keep in mind this is in direct sunlight, though. I suggest going to the YouTube page to actually view it in 720p, because it looks like garbage at the default YouTube resolution.

Conclusion

The Inspire 4G, again, has the potential to be great. What does it need to meet that potential? Working 4G and Gingerbread. This phone would have been a real competitor a few months ago, but even as a "cutting edge" 4G device, it's a Desire HD in an AT&T hoodie. Smartphones don't age like wine, and while the Desire HD is a truly wonderful hardware platform, AT&T and HTC need to keep up their ends of the bargain (network rollout and software updates, respectively) if they want this to be a competitive product.

David Ruddock
David's phone is whatever is currently sitting on his desk. He is an avid writer, and enjoys playing devil's advocate in editorials, and reviewing the latest phones and gadgets. He also doesn't usually write such boring sentences.

  • http://BillStebbins.com Bill Stebbins

    Nice review! No issues with the bottom cover on mine. ADB install still works to sideload, but it sucks I have to do that, and the bloatware is annoying. No weird connection switching issues for me either.

    AT&T's "4G" network is a joke, and the crippled upload speeds are terrible. A lot of us have lost our unlimited data plans thanks to a screw-up with AT&T, and they haven't restored it as of yet.

  • Coldman
    • David Ruddock

      Thanks Coldman. I'm not exactly allowed to officially endorse these methods (in re to Bill Stebbins on that as well) when I'm using a review unit on loan, but you can trust that I am well aware of them. ;)

      It's a relevant concern for folks who buy the phone, and this is certainly something I'd be looking at if I bought it.

  • http://pharaohtechblog.blogspot.com Conan Kudo (ニール・ゴンパ)

    AT&T disables HSUPA on their branded devices, so you'll never get the full HSPA+ experience. The Nexus One never got this treatment, so you get the full uplink capability of the network from it.

    • David Ruddock

      Wow, interesting. That would explain it - thanks for the tip.

    • sansenoy

      How's that not illegal, really?

      • David Ruddock

        To give you a short answer, AT&T is completely within their rights to discriminate against smartphones in regard to data throttling / speed restrictions. At least this is the case in the US, and won't be changing any time soon.

        AT&T doesn't make any promises about the uplink speed of their network, so this doesn't surprise me all that much.

        • sansenoy

          Well, at least you have 4G, it's barely a rumor in Europe (apart from Sweden, I believe)...

  • Mesmorino

    I want to know precisely how this phone and all the other recent HTC releases are different from the Desire HD. There's got to be something more than simple software difference, and I'd like them to at least LOOK different!

    • David Ruddock

      The difference is it's available in the US, has HSPA+ connectivity, and is carrier branded.

      Otherwise, it is for all intents and purposes the same phone as the Desire HD.

    • sansenoy

      Well, the horrid AT&T logo in the place of the beautiful HTC silkscreen is the biggest difference, personally; and a dealbreaker, if I were a US citizen.

  • EDD

    On an entirely trivial note, you live in a beautiful area!

  • Coldman

    Could you update with some benchmarks (non-network ones) please? Quadrant and whatever other ones are used nowadays.

  • sansenoy

    You could at least mention all those offline mapping stuff and premium navigation options, not a single Desire HD review EVER properly tested those (quite relevant) features. Also no mention of the pinch-to-tabs functionality in the browser, can't believe that almost no one knows about that (I've yet to see it in action in some review), what about HTCSense.com, does it work properly, not a word...

    • David Ruddock

      Offline mapping and premium navigation? There isn't any on the Inspire 4G, unless you count AT&T's Navigation app, which I'm not keen on trying. Please remember, this isn't the exact same phone with the exact same software as the Desire HD - there are minor differences.

      The pinch to tab wasn't something I was aware of - it's a good idea and convenient.

      HTCSense.com does not work in the phone browser or Chrome, which is enough for me to say "not interested." In truth, the only "major" HTC feature I didn't test was the DLNA compatibility, which I don't think many people care about anyway at this point.

      • sansenoy

        Yeah, DLNA is junk, the entire standard really missed the mark; also thank you for not drowning the page in those benchmark graphs, those really tick me off, utterly worthless...

      • Coldman

        What is pinch-to-tab?

        • chris

          In the browser, if you pinch the screen like you were zooming out, all the way, it zooms out into a tab view. Pretty handy/cool.

          Desire HD sounds like a better phone than this despite them being virtually twins.

      • Mesmorino

        Pinch to tab only works if you have more than one tab... just thought to mention that.

        Offline mapping might be referring to the Locations app (which came preinstalled with my Desire HD), I'm not sure if it's a google app or an HTC app, but I think it's the latter. It's absolutely brilliant, no joke. Essentially, you download maps to your phone and they're available on your phone, except that it includes a TON of POIs, almost as much as a live map view.

        Premium navigation is good, but only when it works. It's a google app and it requires a GPS signal to operate (naturally), but the problem is that it never finds the satellite, so on overcast days (which are a staple of London) it's pretty useless. What's worse is when it's working, and then loses the satellite in the middle of your journey... And this is before getting to the amount of battery life it guzzles, from a battery that already struggles to make it through a day of medium usage.

        I absolutely LOVE DLNA though, in fact it's a deciding feature of the next tv I buy.

  • sansenoy

    Also, the only phone with a 4.3in SLCD is the Thunderbolt, DHD here in Europe has a standard LCD, not sure about the Inspire panel... On another note, Gbread is not even ready for the Nexus One, why does everyone expect it that fast, HTC will probably update this phone straight to 2.4, if they don't get bogged down with the 452455 phones in their lineup at the present...

    • Bill Stebbins

      The Inspire is definitely slcd.

      • sansenoy

        What about screen protection, I have no idea what HTC use these days?

  • Ruche1

    Why does the phone get a dig for still running froyo? How many phones on the market are running gingerbread? I think it is only the Galaxy s currently. The atrix and bionic in addition to a host of other high end phones have been announced with froyo but I don't hear the backlash about those. I think you do a disservice to your readers by just putting "still running froyo" as a disadvantage of having this phone by not mentioning what super cool GB features we are missing with this phone. Just saying....

    • David Ruddock

      I have similar gripes about the ATRIX and other Android phones still shipping with Froyo.

      If Sony can manage to get Gingerbread on phones (see the Arc, Play, and Neo), then HTC and Motorola, who devote far more cash to their Android device R&D, can afford it.
      When and if I review the ATRIX 4G, you can expect the same complaint to adorn its list of negative traits.

      Gingerbread provides massive back-end performance upgrades for applications (especially in areas like animation and touch latency), lower power consumption, and better security. Given that is an "incremental" update, I don't have any second thoughts about passing the buck to HTC, Motorola, or anyone to get their act together in adopting it.

  • Daniel Greer

    I'm with you David. Given the speed and quality of builds that the independent developers release, why in the world can't HTC or Moto get their act together and kick out these updates? If I was any of the carriers or manufacturers, I would be embarrassed to have some twenty-something year old kid in his basement whipping the pants off of a paid development team. I suppose we'll have to cross our fingers and hope for a change in attitude by the carriers and manufacturers.

  • broxman

    Nice review. I've had an Inspire for 4 days. Love it so far. I'm coming from an iPhone 3GS. I learned 2 things from this review and comments. The pinch to tab feature in the browser (it works really great!) and the upload speed issue on AT&T. I've always had terrible upload speeds with my iPhone but wasn't aware that AT&T was only throttling upload speeds on their branded phones. The DLNA works great. I can send photos, music, and videos to my PC if Media Player is running on the PC and to my TV that has a WD TV Live box connected to it. I think that phone reviewers are too hard on the manufacturers and carriers about the Android version. A stable software build on a complex phone is much more important than having the latest relatively minor OS upgrades. By the way, I can't believe how fast everything on the phone feels. Awsome. Still waiting for AT&T to turn on their 4G though. Please retest your AT&T speed in the near future. AT&T's 4G coverage map shows that LA is completely HSPA+. I live in Cincy and no HSPA+ yet. I've read about every review on the Inspire and no one has seen 4G speeds yet.

  • sansenoy

    Just noticed the Inspire has a second mic next to the led flash, just like the newly announced lineup, don't believe Desire HD has one...

  • jaamgans

    As a matter of interest:

    The HTC apps really aren't that slow, however HTC Hub and HTC Likes are culprits in that the connection is never to good and its this that slows these two apps down - wait a bit and you will get a server error (not sure if its the app or HTC side but suspect it is there side).

    In regards to the HTCSense side of things - not sure if it works on a the phonebrowser (it probably would if you unticked the web option in settings as I have yet to see a web site fail when I have done that), but it definitely works in Chrome for most of the features. HTC have a bigger problem in that they are over stretched - so if your HTCSense isn't working you need to escalate it with them via their contact forms - and then hey presto it works).

    • David Ruddock

      Are you using the Inspire 4G and not the Desire HD?

      Because I feel like this could be a regional issue. Please keep in mind that HTC has refrained my advertising HTCSense.com too heavily with this device, which makes me wary about how functional it is in the US.

      HTCSense.com worked neither in my phone browser or Chrome on my desktop PC.

      • Mesmorino

        I've been using the Desire HD since December, and I can count on one hand the number of times htcsense.com has worked. Incidentally, it *was* advertised in Europe- or to be precise, England

  • Nick C.

    "Battery life on the Inspire 4G is outstanding, and that’s not an exaggeration. I easily get two full days (eg, have to charge it on night two) of moderate to heavy use out of it with battery to spare. "

    I can't even make it through a day with moderate use. Am I missing something? I really love this phone, and will deal with battery issues, but realy wants some more juice! Thanks for the review.

  • Mike C.

    for those of you having battery issues, are you killing apps running in the background? i've read other reviews and see if you don't kill them, it will eat the battery up. I currently have a iMoan 3g that locks up weekly and lags like a commodore 64. Doing research to see what all this Android stuff is about.

  • Dickbag

    I've been doing a lot of research about a lot of phones. EVERY review/forum/blog always has something negative to say. I understand the "cons" but its always something negative like "running froyo" or "bloatware" or "painfully slow" Understand this, There will NEVER be the perfect phone....ever. A new phone will always be missing a feature from an old phone. Or wont have a feature that another new phone has and they will ALL COME WITH Bloatware! So my advice, deal with it!

  • truthspeaks

    battery life is horrid.

  • jeff

    I get 3 hours moderate use (browsing mostly) between charges. Worst battery life I've ever seen. Seriously thinking about going back to iphone!

    • britne

      My battery is terrible... its usually dead at 2 or 3 every afternoon and I have to bring my charger to work....any solutions...I have only had it 3 weeks

  • vero

    It is really annoying when i have my phone on vibrate at work.... and have to keep checking for incoming texts.... i was so used to my oooooolld tilt.. the screen would light up....speaker is just okay... not very impressed. Also, it's a huge phone and i have small hands and am always texting the wronf workd (wrong words*). Perfect example.

  • BD

    I had this phone for about a week, like yourself I found it pleasant to begin with and as our relationship continue I began to feel frustrated and often thwarted by the device.

    Connectivity was a problem for me, as is the lack of music player apps / widgets.

    Also, the messaging and mail applications on board with the HTC Sense flavor of 2.2 really seemed hampered and the design was not as polished as I would've expected. To be honest - I found the software lacking polish.

    Back on the search.

  • steven

    You lost all credibility when you stated it had a great battery life. I barely get a day out of it. I had to purchase a better battery. I've had multiple employees with the same problem.

  • http://gman.com gman

    I disaggre on some points:
    - I manage to sideload apps just fine with Sideload Wonder Machine (mostly use it for amazon market apps, which leads to...)
    - Installing from "Unknown sources" are blocked, thanks to AT&T though.
    - Bloatware is bad but is is important to mention that its the carriers doing (thanks again AT&T).
    - Tethering is enabled only for certain data plans (*cough*att*cough*).
    - Battery life, well let's say I charge up every day, with moderate use. I find this to be the worst part of the phone.

    In summary, if your carrier doesn't exercise draconian policies, you'll like this phone.

  • pau

    I have an inspire 4g. Root that sucker, slap a Miui ROM on there, and you got yourself a fantastic device with excellent battery life. The stock rom is garbage battery. Also, the tinny sound quality on stock in terrible. But there is a fix. :)

  • amanda

    I have many problems w mine including the WiFi probs..annoying!!

  • http://angrybirds360.com/ Shawn Kirby

    Wow! Great review considering every possible element of the phone!

  • jojohudyo

    i agree with "the lost credibility" with the battery thing, dude, it sucks battery like lifetime spans in 12 hours... terribly annoying-- im forever married to my ill looking charger. i had to bring it anywhere and plug to ports as much as possible

  • http://androidpolice.com Eric

    Seriously people....battery issues? Jeez go buy a wall charger and three extra batts on eBay for $15.......always carry two spares.....texting problem?.....always sends the wrong words?.....It's called autocomplete.......just use it......of all the phones I've had this one has been the best. There's always gonna be a better one so next time really do your homework. Read tons of reviews and try to find every little detail before you choose. I've had this one ( inspire 4g) about 3 months now and the only issues that either me are...can't purchase power amp through carrier...don't want to use a credit card....the other...can't see full html in email and watch any video in FireFox browser.....yes I click the bar that says see full html message but every pic is just a tiny icon in the center of a big box. I hope someday soon there's a download to cure all the ills but will bite my tongue in the meantime. BTW I get about a day of batt life.....power off....POP the cover everyone whines about...swap batts..snap it on and reboot...slip soft cover back on and in less tban a minute I'm good. No big..

  • Kevin VC

    I call BULLS##T on the battery life comments in the above review. 6 hours is a good day with this thing on moderate usage, heavy no way its getting 6 hours. I carry two batteries with me and a spare wall charger to make it through the day. It sucks differently then a Iphone, definitely not better, but about equal on the suckiness.

  • MLT, LLC

    The one I purchased through Wireless Advocates (located inside Costco stores) has a missing screw that popped-off due to obvious poor manufacturing, which caused the SIM card cover plate to pop off and become lost! The cover plate contains the antannea so no calls can be made. Both Wireless Advocates and HTC tech & customer support (vendor and manufacturer) will not honor the warranty as they say they will when this is brought to their attention and in the case of bringing it to the vendor will actually eject you from the premesis for insisting of service! HTC will accuse the victim of this POC made in ROC of China of tampering with the device;e,g. fraud!
    I will never buy another HTC product and would implore the rest of you considering this companies' products for a future purchase take your business with another manufacturer. I will say this, AT&T and RadioShak stores will go above and beyond to help their customers who have bought this POC through their stores, however, HTC ties these vendor's hands as well with their poor warranty guarantee and give their customers the run-around. I've been told that several others have experienced the same problems and after exhausting all avenues to resolve the issues with this phone, I am now filing an affidavit/complaint with my state's attorney general office. Do yourself a favor and avoid HTC products because if you end up with a defective one, you will only be accused of fraud and device tampering for their poor workmanship and lack of accountability in respect to customer service and warranty.

  • MLT, LLC

    The one I purchased through Wireless Advocates (located inside Costco stores) has a missing screw that popped-off due to obvious poor manufacturing, which caused the SIM card cover plate to pop off and become lost! The cover plate contains the antannea so no calls can be made. Both Wireless Advocates and HTC tech & customer support (vendor and manufacturer) will not honor the warranty as they say they will when this is brought to their attention and in the case of bringing it to the vendor will actually eject you from the premesis for insisting of service! HTC will accuse the victim of this POC made in ROC of China of tampering with the device;e,g. fraud!
    I will never buy another HTC product and would implore the rest of you considering this companies' products for a future purchase take your business with another manufacturer. I will say this, AT&T and RadioShak stores will go above and beyond to help their customers who have bought this POC through their stores, however, HTC ties these vendor's hands as well with their poor warranty guarantee and give their customers the run-around. I've been told that several others have experienced the same problems and after exhausting all avenues to resolve the issues with this phone, I am now filing an affidavit/complaint with my state's attorney general office. Do yourself a favor and avoid HTC products because if you end up with a defective one, you will only be accused of fraud and device tampering for their poor workmanship and lack of accountability in respect to customer service and warranty. Also, it takes weeks to get the replacement parts for this POC.

  • kaylee

    I don't care about battery issues! Mine keeps freezing! Anyone else's?

  • Caroline

    I recently switched from Verizon to ATT and will be going back. I've never had such poor reception, service or overall phone quality.

    The HTC inspire is great in all ways except making and receiving calls. Everyone complains that I'm muffled and I end up either repeating the majority of the conversation or shouting very loudly. I'm so tired of it and tried to return the phone -- it's been 30 days. Nope, got the run around with the warrantee folks at 1800-801-11011. Spoke with 3 different people, none of whom would help me just get to a customer service rep from ATT that could provide me with an alternative. I'm switch -- i've never had this kind of service from Verizon...i'm SO sorry I left after 12 years of great service...i honestly did not know what i had! ATT, i can't say enough to express my utter frustration and disappointment in your lack of support.

    My overall suggestion is to take your money elsewhere -- follow their slogan's advice, "Rethink Possible"....not with ATT. Go with verizon or another server..rethink ATT.

  • Brandon M.

    my htc inspire 4g SUCKS i keep having to take out the battery to get it to power on and it keeps turning on by itself or turning off by itself. it also keeps freezing up on me and i cant do anything so i have to take out the battery and wait a little and put it back in then i can use it for a little and it will do the same thing. now about the 4G (its rilly 3G) because of the speed and i did a test to go to google with the htc thunderbult on verison and that was way faster and when i did a speed test with the iphone 4 (3G) it was supprising way faster then the htc inspire 4G so for all the people that are wanting to buy the htc inspire 4G DO NOOOTTTT BUY IT because it is one of the worst phones i have ever seen and used and i am now fighting with att to send me the iphone 4s or just the 4 but i am now having them send me a replacement phone until then i have to use this one then when i get a new one im sure that will have the same problem so then i might go over to verison and i hope i do because ATT is a wanna be 4g

  • aut0mat3d

    Well thought it was a good idea to get an Otter box for my inspire, was listening to web radio and was trying to play words with friends , the mofo turn off. Had to pull the battery to get it to start again

  • Pascazio

    About to purchase the HTC Inspire through ATT. This will replace my HTC Status, which is basically the Desire with a dedicated Facebook button. I like the Status, except that almost none of the apps are able to load onto the (added) SD card, and the card that will load the apps is so small, I can barely take half a dozen photos before it fills up and won't let me so much as review the images. I keep having to delete photos just to take more, and am pretty much prevented from adding new apps because of this space issue. If not for this, I'd probably stick with the Status. Since no one seems to be complaining about SD card issues, I'm hoping the Inspire will be just right for me.

  • Zimer2

    It wont freeze as long as you dont use all the ram just make sure your aps are closed when you arnt using them

  • extremely dissatisfied

    I can't say enough how much I HATE this phone. The internet rarely works correctly, it freezes constantly, the battery is hard to get to, the names do not appear when I get a text even though I have them programmed with the numbers, the battery rarely last a full day, it corrects my spelling with incorrectly spelled words, it shuts down by itself..... It's horrible. I want my IPhone BACK!!

    • irritated…

      Mine does the same thing! I have to restart it by taking out the battery, sometimes 3 times a day. Often when I take a picture, minutes later I try to view it, and a bunch of my pics are gone. I have to restart it to get them back.

  • extremely dissatisfied

    I can't say enough how much I HATE this phone. The internet rarely works correctly, it freezes constantly, the battery is hard to get to, the names do not appear when I get a text even though I have them programmed with the numbers, the battery rarely last a full day, it corrects my spelling with incorrectly spelled words, it shuts down by itself..... It's horrible. I want my IPhone BACK!!

  • Lacie

    I just got my HTC Inspire 4G and every so often when I'm browsing through the phone, the Video Tour interupts my browsing. Is there any way to disable this?

  • nightflight

    I got my HTC inspire for Christmas this last year and its the best phone I have ever had. It's fast as hell and get 14 hours out of the battery with heavy usage. I don't run Sense or use 80% of the bloatware and disable a lot of the automatic updates and I can surf, download, play music, and text all day with minimal problems. You just gotta"trim the fat" when running apps and its all good. A great phone.

  • Tommie

    I hate this phone so much I can't describe it! It freezes, it's slow, I have to send multiple "error reports" to HTC to get into any of my apps, sometimes when I lock the screen the display won't come back on but the buttons light up and when I get a call like this my ringtone goes through and I can hear it but the screen won't come on. I have to restart the phone/ pull the battery multiple times a day to be able to do basic things with it, it won't load my messages, it doesn't show the names of the people I'm texting even though yes I do have their contact saved, the ringtone volume constantly turns itself all the way down to vibrate and vibrates for 5 min straight until you turn the volume back up, only for it to turn itself down again. and yesterday the screen wouldn't come on but the buttons did as mentioned before so I had to pull the battery, when the phone came back on it took me to a white screen saying I needed to do a factory reset or a reboot. My husband fixed it so it would turn on but it deleted everything I had, contacts, apps, pictures, messages, voicemails. Everything. I've tried using my gmail account I had to create when I got the phone to pull everything back up like the user manual says and it won't work, everything is gone. This is the biggest piece of crap phone I've ever owned and I don't "qualify" for another upgrade for 8 more months. Going down to buy the iPhone this afternoon.

  • Sarah

    This phone, without a doubt is a HUGE disapointment. It freezes constantly and turns its self off. I have hardly anything on the phone and I have a memory chip and it still says it has no room and is unable to charge. I wouldnt recommend this phone to anybody.

  • Lauren

    HATE HATE HATE this phone! Its the worst phone I've ever had. I was so excited at first when I upgraded to it from my iPhone but it turned out to be a DOWNgrade. It freezes all the time. It shuts itself off or restarts in the middle of calls. It turns itself off for no reason (it did it in the middle of the night even though the battery was full and my husbands work alarm was missed!). When it freezes I have to actually take the battery out and put it back in just to get it to start up. This has happened from the beginning. My husband has the same phone and has all of the same problems. We are upgrading SOON and I can't wait to never have to use this shitty phone again!

    The camera sucks ass too.

    Its a total piece of crap and I would not recommend it to ANYONE.